Superior Suite | View from room

Reviews of Hotel Pocillos Playa

4 out of 5
Hotel Pocillos Playa
Burgao, 4-6, Tías, Canary Islands

Reviews

9.0

Wonderful

Rating 10 - Excellent. 10 out of 19 reviews" "
Rating 8 - Good. 7 out of 19 reviews" "
Rating 6 - Okay. 2 out of 19 reviews" "
Rating 4 - Poor. 0 out of 19 reviews" "
Rating 2 - Terrible. 0 out of 19 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Delightful, All inclusive, Adult only hotel
Fabulous, short, all inclusive stay. Hotel is beautifully presented and well furnished throughout. Lots of, indoor, comfortable seating. Outside lots of sunloungers by the pool (disappointingly 'reserved' by towels from early in the morning) however lots of other areas of the hotel have loungers so never a problem getting one. Our room was the classic twin (wish they could find away of fixing the twin beds together) separate bedroom, sofa bed, and shower over bath. Lots of storeage and overall nice and spacious. Food was excellent, different, country based, theme every night. Good quality food, with lots of choice and friendly and happy staff. As well as breakfast, lunch and dinner in the restaurant, limited amount of snacks available in bar area. Definately consider staying again
Stayed 4 nights in Mar 2023
Response from Jon on 20 Mar 2023
Thank you very much for sharing your experience and for appreciating the work done by the team.We are very happy to know that you enjoyed the services we offer and that you felt good attention throughout your stay. Of course, we will be happy to welcome you again in the future and we will do our best to make sure you are in the best conditions.Thank you very much for choosing us. Best regards from the whole team of Hotel Pocillos Playa.

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2023
Response from Reception on 6 Feb 2023
Thanks

6/10 Okay

s

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Truly not 4 star think before Booking
Defiantly would not stay again, Hotel lacked sufficient staff, only a mini bar 1 person ran the bar and reception,, No pool bar or snack bar, unless a tray of left over pastries from breakfast count and a self serve drinks machine? No second pool as advertised unless the small foot wash paddling pool counts less than 1.5m diameter. Reception staff rude and unprofessional. Entertainment was poor. Evenings entertainment was made up by the disgruntled guests forming their own groups which turned out to make a good thing out of a bad job. The hotel is no way a 4 star at best a good 2.5 star. Ok if you are looking for a cheap and cheerful break. I know a lot of people complained about the food as being repetitive but that is AI for you. Simon & Helen Lincolnshire
Stayed 6 nights in Nov 2022
Response from Jon on 29 Dec 2022
Dear Simon & Helen Lincolnshire, First of all, we would like to apologise if we did not meet your expectations during your stay and if for the reasons you mentioned you did not have a good experience. We have taken note of each of the points mentioned to inform our management team of your dissatisfaction in some of the categories. Regarding the number of staff for service, we are pleased to inform you that these ratios are based on studies that are drawn up on the basis of our occupancy, average stay, tariffs and other data. In any case, we are very grateful to receive this information, which we will take into account.We hope that you will give us a second chance to show you the true quality of service for which Pocillos Playa Lanzarote is generally recognised.Best regards, Pocillos Playa Lanzarote Team

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Feb 2020

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2020

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Excellent location - 5 mins to the beach Friendly staff - chef was friendly, peter the entertainment guy was lovely and made great suggestions on what to do Entertainment was good - karaoke, magic show and aqua fit Christmas dinner was absolutely delicious although the food on other days was disappointing All inclusive drinks included baileys and ice cocktails - very nice Bad points Beds - twin beds in all rooms which split apart - my baby kept falling through the gap. Was uncomfortable to sleep on 10 euro deposit for everything including remote control and extra key card Food was average at best - egg shells in scrambled egg. Too much fish not much choice of meats Food needs more seasoning and flavour
Stayed 6 nights in Dec 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All staff were approachable and always happy to help with a smile .The apartment room were very nice and clean and the beds comfy. We had an excellent sea view and big balcony. Bar, restaurant and reception area all very clean . Food was excellent and there was always a good variety. All in all very enjoyable stay
Stayed 7 nights in Sep 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a pleasure to find such a little gem. Staff excellent rooms spotless food very high quality. I would recommend this to anyone it was so nice were going back very soon. The only dislike was the piped music in the dinning room, not my taste but if that's all we can complain about then that's no reason to mark them down below excellent. Thank you all fir s wonderful weeks holidays.
Stayed 7 nights in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located in a very quiet street, this is a small hotel with good food and fantastic staff. My room was lovely and everything was spotlessly clean. I would definitely return here.
Stayed 7 nights in Feb 2019
Response from RECEPCION on 23 Apr 2019
Thank you for staying with us. We appreciate your feedback!

6/10 Okay

Elke

Travelled with partner
Liked: Cleanliness, staff & service
Negativ: unattraktiver Essraum im Keller Negativ: sehr hellhöriges Appartement durch nicht schallisolierte Verbindungstür zum Nachbarappartement. Positiv: gute Qualität : Essen Positiv: nettes Personal
Stayed 14 nights in Feb 2023
Response from Jon on 20 Feb 2023
Wir bedauern, dass Ihr Erlebnis nicht so zufriedenstellend war, wie wir es für alle unsere Gäste anstreben.Wir hoffen, Sie bei nächster Gelegenheit wieder bei uns begrüßen zu dürfen, und bemühen uns, die hohen Standards zu erreichen, die wir regelmäßig erreichen.Mit freundlichen Grüßen,Das Team des Hotel Pocillos Playa

10/10 Excellent

Alexander

Stayed 4 nights in Jan 2023
Response from Recepcion on 6 Mar 2023
Thank you

10/10 Excellent

Itxaso

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Sep 2022

8/10 Good

Antonio Gil Fierro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Jul 2022

8/10 Good

Esther

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me gustó la comida,aunque no excesiva la variedad, estaba muy bien cocinada. Y por las noches es tematica,muy bien. Lo peor,por las tardes/noches había una chica de habla inglesa en la barra del bar,no entendia nada de español,no me parece bien que en tu pais no puedas hablar en tu idioma,tengas que dirigirte en inglés con ella,por ejemplo,pedimos un gin tonic y nos servia una cerveza,es un hotel en que si hablas en ingles no hay problema,pero para españoles no. La recepcionista de la tarde también hablaba solo en inglés .
Stayed 3 nights in Apr 2022
Response from Dpto. de Marketing on 3 May 2022
Estimada Esther, En primer lugar, muchas gracias por elegir nuestro Hotel Pocillos Playa para el disfrute de sus vacaciones. La opinión de nuestros huéspedes es muy importante, por ello, pasaremos sus comentarios a dirección del hotel para que puedan tener esto en cuenta y realizar acciones de mejora en cuanto al personal. Le pedimos nuestras más sinceras disculpas. Por otro lado, nos alegra que le gustara la oferta gastronómica que ofrecemos y que disfrutara de sus vacaciones con nosotros. Esperamos poder recibirla pronto de nuevo. Un cordial saludo,

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Vriendelijk personeel, familiale sfeer door de beperkte schaal, zeer rustig en aangenaam in december. De all-inclusive biedt een zeer ruim buffet met dagelijkse variaties. Handdoeken worden officieel 2dagelijks ververst maar in ond geval gebeurde dat dagelijks. De bedden waren zeer ruim maar wel wat hard. Lichte lawaaihinder van de feestzaal na 23u op sommige dagen.Lichte geur van vochtigheid in kamer door gebrekkige ventilatie.
Stayed 7 nights in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bij aankomst heel gastvrij ontvangen en bij vertrek zelfs uitgezwaaid! Ruime keuze aan eten en drinken en van goede kwaliteit. Kamers en faciliteiten ruim en schoon! Straat uitlopen en je staat op het strand👍
Stayed 3 nights in Dec 2019

10/10 Excellent

Giorgio, Italia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Struttura moderna e ben tenuta, personale disponibile e gentilissimo,ottima pulizia sia nelle camere che negli spazi comuni. Probabilmente in futuro sarò nuovamente ospite di questa struttura. Una citazione particolare x lo chef "Pepe", x le ragazze Pilar e Asmara senza dimenticare il gioviale ragazzo al bar ed il fantasioso animatore.in conclusione un bravo a tutti.
Stayed 7 nights in Nov 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Alles super. Service top. Lage etwas ausserhalb von puerto del carmen aber in strandnähe
Stayed 5 nights in Nov 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Jul 2019