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Reviews of Hotel Palacio Azteca

3.5 out of 5
Hotel Palacio Azteca
Blvd Cuauhtemoc Sur N.213, Col davila, Tijuana, BC

Reviews

8.0

Very good

Rating 10 - Excellent. 485 out of 1006 reviews" "
Rating 8 - Good. 239 out of 1006 reviews" "
Rating 6 - Okay. 109 out of 1006 reviews" "
Rating 4 - Poor. 71 out of 1006 reviews" "
Rating 2 - Terrible. 102 out of 1006 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Michael

Travelled with family, Travelled with partner, Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
5 star treatment
Stayed 1 night in Mar 2024
Response from Colmenares on 25 Mar 2024
Estimado Michel, muchas gracas por el tiempo que se ha tomado en enviarnos su calificación del servicio durante su ultima estancia con nosotros, esperamos tener la oportunidad de volver a servirle en su proxima visita a TijuanaSinceramenteJosé Enrique Colmenares AlcocerDirector de Operaciones

10/10 Excellent

Jesus Rodríguez

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly workers
Stayed 1 night in Mar 2024
Response from Colmenares on 25 Mar 2024
Estimado Jesus apreciamos el tiempo que se ha tomado para mandarnos su calificación del servicio durante su última estancia con nosotros, esperamos tener la oportunidad de volver atenderle en su proximo viaje a Tijuana, será un placerAtentamenteJosé Enrique Colmenares AlcocerDirector de Operaciones

10/10 Excellent

ABIGAIL

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Coilmenares on 25 Mar 2024
Estimada Abigail agradecemos el tiempo que se ha tomado para mandarnos su calificación del servicio, esperamos tener la oportunidad de atenderle nuevamente en su proxima estancia en Tijuana, será un placerAtentementeJosé Enrique Colmenares AlcocerDirector de Operaciones

2/10 Terrible

Claudia

Stayed 2 nights in Mar 2024
Response from Colmenares on 25 Mar 2024
Estimada Claudia agradecemos el tiempo que se ha tomado para mandarnos su calificacion de su ultima estancia con nostros, me gustaría de ser posible si me puede dar detalles al respecto para tomar medidas pertinentesSinceramenteJosé Enrique Colmenares AlcocerDirector de operaciones

4/10 Poor

MARIA, ORANGE

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
They say breakfast included but they fail to say you only get bread, coffee, and fruit. You have to pay “extra” for the actual served made to order food. The VIP upgrades are not worth it at this hotel.
Stayed 1 night in Feb 2024
Response from Colmenares on 22 Feb 2024
Dear Maria, we appreciate the time that you has been taken to send us your comments about the experience during your last stay with us, we are sorry for the inconvenient, and well take corrective actions in this respect SincerellyJosé Enrique Colmenares AlcocerOperations Director

10/10 Excellent

Samvel

Stayed 5 nights in Dec 2023
Response from Colmenares on 14 Feb 2024
Estimado Samuel, apreciamos su calificación y esperamos tener la oportunidad de volver a servirle en un futuroSinceramenteJosé Enrique Colmenares AlcocerDirector de Operaciones

2/10 Terrible

Alma

Travelled with partner
Disliked: Cleanliness, staff & service, amenities
Stayed 2 nights in Dec 2023
Response from Colmenares on 18 Dec 2023
Buenos días estimada Alma, lamento mucho que no hayamos podido cubrir tus expectativas en su última estancia con nosotros, me gustaría de ser posible me comparta su experiencia más a detalle a fin de poder tomar las medidas correctivas pertinentes, esperamos nos brinde la oportunidad de volver a atenderle en su próxima visita a Tijuana SinceramenteJosé Enrique Colmenares Alcocer

10/10 Excellent

Homero

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Colmenares on 11 Dec 2023
Estimado Homero, agradecemos el tiempo que se ha tomado para calificar nuestro servicio, esperamos tener la oportunidad de volver a servirle en su proxima estadía en TijuanaSinceramenteJosé Enrique Colmenares AlcocerDirector de Operaciones

4/10 Poor

George

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Rooms were not clean. Poor water pressure. Limited dining around hotel.
Stayed 2 nights in Dec 2023
Response from Colmenares on 6 Dec 2023
Dear George, we are really sorry for the inconvenient that you had during your last stay with us, we has been taken corrective action al this respect, we hope to have the opportunity to serve you again in the futureSincerely José Enrique Colmenares AlcocerOperations Director

10/10 Excellent

Carlos, Long Beach

Stayed 1 night in Nov 2023
Response from Colmenares on 11 Dec 2023
Estimado Carlos, agradecemos enormemente el tiempo que se ha tomado parea calificar nuestro servicio, esperamos tener la oportunidad de volver a servirle en un futuro próximoCordialmenteJosé Enrique Colmenares AlcocerDirector de Operaciones

10/10 Excellent

Larry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Recepción on 30 Oct 2023
Muchas gracias, esperamos nos visite pronto, en su casa Hotel Palacio Azteca

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly, my room was clean, clean sheets and pillows. The food available for room service was very good. Would recommend. Elevator wasn’t working during my stay but stairs don’t bother me.
Stayed 1 night in Oct 2023
Response from Gerardo Delgado / Guest Service Management on 30 Oct 2023
Dear Amy: Thank you so much for rating our property! Guest Comments are an excellent tool for improvement. As a matter of recognition, we highly appreciate your comments as they invite us to strive and keep offering the best from all staff members!

6/10 Okay

Jose

Travelled with family, Business traveller
Liked: Staff & service
Estaba muy sucio el baño
Stayed 2 nights in Oct 2023
Response from Colmenares on 24 Oct 2023
Estimado José, agradecemos el tiempo que se ha tomado para enviarnos sus comentarios, tomaremos las medidas correctivas pertinentes para mejorar y esto no se repita, esperamos tener la oportunidad de volver a servirle en su próxima estancia en TijuanaSinceramenteJosé Enrique Colmenares AlcocerDirector de Operaciones

10/10 Excellent

JORGE

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
no vip benefit
Stayed 1 night in Oct 2023
Response from Colmenares on 21 Oct 2023
Estimado Jorge, agradecemos el tiempo que se ha tomado para calificar nuestro servicio, esperamos tener la oportunidad de atenderle nuevamente en su próxima estancia en TijuanaAtentamenteJosé Enrique Colmenares AlcocerDirector de Operaciones

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lo e the location, clean, wonderful customer service
Stayed 1 night in Oct 2023
Response from Colmenares on 20 Oct 2023
Dear Maria, we appreciate your feedback oabuot our service, we hope to have the opportunity to serve you again in the futureSincerelyJosé Enrique Colmenares AlcocerOperations Director

4/10 Poor

Maribel

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Colmenares on 2 Oct 2023
Estimada Maribel, agradecemos su calificación, que es retroalimentación para mejorar nuestros servicios, me gustaría si es tan amable en especificarme que fue lo que hizo que no cumpliéramos con sus expectativas para tomar las acciones correctivas pertinentes, le dejo mi dirección de correo electrónico:operaciones@hotelpalacioazteca.comAtentamenteJosé Enrique Colmenares AlcocerDirector de Operaciones

10/10 Excellent

Ilihan Yazmin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!
Stayed 1 night in Sep 2023
Response from Gerardo Delgado / Guest Services Management on 29 Sept 2023
Dear Lilihan Yazmin: ¡Thank you so much for rating our property! We strive to deliver high standards to our guests. Your comments are a great incentive to keep doing so.

8/10 Good

jose

Travelled with family
Liked: Cleanliness, amenities
Everything fine
Stayed 1 night in Sep 2023
Response from Gerardo Delgado / Guest Sevices management on 14 Sept 2023
Dear Jose: Agradecemos su evaluación a nuestros servicios. Consideramos la opinión de nuestros huéspedes como una herramienta de mejora continua, por ello continuaremos esforzándonos para ofrecerle cada vez, mejores servicios.

8/10 Good

Jose, Clovis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a great place to stay.
Stayed 2 nights in Sep 2023
Response from Gerardo Delgado / Gues Services Management on 29 Oct 2023
Dear Jose: Thank you so much for rating our property! Our promise: we will always strive to offer better services to every one of our guests.

10/10 Excellent

William

Stayed 1 night in Sep 2023
Response from Gerardo Delgado / Guest Services management on 14 Sept 2023
Dear William: Gracias por su visita y preferencia a nuestros servicios! Apreciamos su evaluación pues nos invita a continuar esforzándonos para mantener ese nivel de satisfacción. Muchas gracias!

2/10 Terrible

omar

Stayed 3 nights in Sep 2023
Response from Gerardo Delgado / Commercial Director on 6 Sept 2023
Esteemed Omar: Thank you for rating our property. My apologies to you if we did not reach our goal of meeting and exceeding your expectations. We will review our procedures in order to offer you better services on your next visit.

8/10 Good

Haydee

Stayed 1 night in Sep 2023
Response from Gerardo Delgado / Guest Services Management on 24 Sept 2023
Dear Haydee: Thank you so much for taking the time to rate our property! We will strive to keep offering better services.

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Gerardo Delgado / Comercial Director on 5 Sept 2023
Estimado Jose: Muchas gracias por evaluar nuestra propiedad. Continuaremos esforzándoos para ofrecerle nuestros mejores servicios, en cada visita.

10/10 Excellent

Joel

Stayed 2 nights in Aug 2023
Response from Gerardo Delgado / Guest Service Management on 27 Nov 2023
Dear Joel: Thank you so much for rating our property! We will strive to keep offering our best performance.

10/10 Excellent

Lester

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente
Todo muy bien como siempre lo que más nos gusta es el desayuno buffet
Stayed 1 night in Aug 2023
Response from Gerardo Delgado / Guest Services. on 30 Aug 2023
Estimado Lester: Continuaremos esforzándonos para ofrecer nuestro mejor servicio! Gracias por calificar nuestra propiedad.

10/10 Excellent

Daniel

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the atmosphere of the property
Stayed 2 nights in Aug 2023
Response from Gerardo Delgado / Guest Services on 23 Aug 2023
Estimado Daniel: Agradecemos su apreciable valoración a nuestra propiedad. Nos esforzamos por alcanzar y superar las expectativas de nuestros huéspedes. Muchas gracias por su visita!

4/10 Poor

Alan

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Keep Looking
My pre paid room was unavailable. They gave me a room with broken AC adn no hot water. My white socks turned black walking in the room. The front desk was not helpful and all I wanted was to be let out of the reservation so I can go somewhere else. The complimentary breakfast was limited to a tiny portion of fruit, 1 cup of coffee and 1 peice of bread. Terrible experience. It's a nice older property with so much potential, but the owner or management is weak at best.
Stayed 2 nights in Jul 2023
Response from Gerardo Delgado / Guest Services & Administration on 25 Aug 2023
Dear Alan: I read your comments carefully. I deeply regret your experience with us. We are committed to meeting and exceeding guests' expectations, obviously, we did not reach that goal. I will be having a personal follow-up on every one of these matters. I hope for the opportunity to show you the changes and updates we are doing as of now.

4/10 Poor

omar

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Gerardo Delgado / Guest Service on 25 Aug 2023
Dear Omar: Thank you for rating our property. We shall review every single process of our service in order to be of better service.

10/10 Excellent

Oscar

Stayed 1 night in Aug 2023
Response from Gerardo Delgado / Guest Services Management on 14 Sept 2023
Estimado Óscar: Muchas gracias por su evaluación. Nos agrada saber que nuestros servicios fueron de su completa satisfacción. Nos esforzaremos para continuar ofreciéndoles una experiencia satisfactoria.

2/10 Terrible

Dulce, redwood city

Stayed 1 night in Aug 2023
Response from Gerardo Delgado / Guest Services on 5 Sept 2023
Estimada Dulce: agradezco su evaluación por nuestro servicios. Revisaremos nuestros procesos para entregar un mejor servicio.

10/10 Excellent

rose

Stayed 2 nights in Aug 2023
Response from Gerardo Delgado / Guest Services. on 30 Aug 2023
Dear Rose: Thank you for rating our property!

6/10 Okay

Silvia

Travelled with family
Liked: Staff & service
needs more new sheets as far as overall
Stayed 1 night in Aug 2023
Response from Gerardo Delgado / Guest Services. on 17 Aug 2023
Dear Silvia: Thank you for rating our property and its services. I will definitely look into this comment to make proper adjustments.

8/10 Good

Crystal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed here in the past and found their staff, service and check in/out process to be seamless & easy. We enjoy the pool area with umbrellas and ample trees/plants & chairs & service with nice drink options. Although it is not a heated pool, the kids liked it very much. The buffet was ok quality food with lots of choices. The only complaint was we didn't find the wifi anywhere and it was extremely noisy with parties going on on our floor and in the lobby. Overall, it's a good hotel. I would probably stay there again because it is still a very good value and I like how I'm treated there. Might just want to bring some ear plugs to ensure a good night's rest.
Stayed 1 night in Aug 2023
Response from Gerardo Delgado / Guest Services. on 17 Aug 2023
Dear Crystal: I truly believe in guest comments as a powerful tool for improvement. As of the 12 of Aug, the Front Office has available a box of cushioned earplugs. But also we are more careful with the CCTV and security rounds to avoid excess noise. We will strive to offer you better services.

2/10 Terrible

jahira

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Did not like this property at all. The whole building smelled like smoked, room was dirty, phone in room didn’t work nor AC, I notified them and didn’t get it fixed.
Stayed 2 nights in Jul 2023
Response from Gerardo Delgado / Guest Services Management on 2 Aug 2023
Dear Jahira: Thank you for taking the time to rate or property. The telephone blackouts are due to the upgrades we are making to the PBX system, from analog to VoIP (voice over internet protocols) would be much better to advertise it at check-in. My apologies, all of your comments are appreciated, and will have a follow up, with Head departments.

10/10 Excellent

Marisela, Chehalis

Stayed 2 nights in Jul 2023
Response from Gerardo Delgado / Guest Services on 23 Aug 2023
Estimada Marisela: Gracias por su apreciable valoración a nuestra propiedad. Nos esforzamos por alcanzar y superar las expectativas de nuestros huéspedes. Muchas gracias por su visita!

2/10 Terrible

Mohit

Travelled with family
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible Hotel. Staff was okay, they don't even greet people, specially when they saw me talking in English (cant speak Spanish). We stayed here only 1 day, experience was horrible. Hotel was super noisy, whole night we were not able to sleep because of Traffic (Car speeding, Ambulance noise) next to the hotel. At night around 3am, next door people were drinking, talking loudly and no was asking them to stop. Its like cheap hotel where people come and drink and do parties. Not recommended at all and will never visit again.
Stayed 1 night in Jul 2023
Response from Gerardo Delgado / Guest Service Management on 1 Aug 2023
Dear Mohit: Thank you for taking the time to rate our property. We strive to meet and exceed guest's expectations, obviously, we did not reach our goal, this time. I want to think of it as an exception rather than the rule. Your observations will be highly considered.

8/10 Good

Manuel

Stayed 1 night in Jul 2023
Response from Gerardo Delgado / Guest Services on 23 Aug 2023
Estimado Manuel: Agradecemos su apreciable valoración a nuestra propiedad. Continuaremos esforzándonos por alcanzar y superar las expectativas de nuestros huéspedes. Muchas gracias por su visita!

10/10 Excellent

Chris A

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No good to require ID to use the pool towels
Stayed 1 night in Jul 2023
Response from Gerardo Delgado / Guest Service Management on 29 Jul 2023
Dear Chris, Thank you for rating our property. We listen to guest comments. I am looking into procedure evaluation to make proper adjustments. We thank you for your observations to our procedure of Pool towels.

10/10 Excellent

ofelia

Stayed 1 night in Jul 2023
Response from Gerardo Delgado / Guest Services. on 17 Aug 2023
Esteemed Ofelia: Thank you so much for rating our property! we will strive to keep offering really good services!

10/10 Excellent

Azuncion

Stayed 1 night in Jul 2023
Response from Gerardo Delgado / Guest Services on 12 Aug 2023
Dear Azunción: Thank you so much for taking the time to rate our property! Our commitment to meeting and exceeding guests' expectations drives us daily to better performance. Muchas gracias por su evaluación!

10/10 Excellent

Crystal

Business traveller, Travelled with group
Liked: Staff & service, property conditions & facilities
Best staff and very safe hotel 🙏
Stayed 1 night in Jul 2023
Response from Gerardo Delgado / Guest Services on 29 Jul 2023
Dear Crystal: Thank you so much for rating our property!!

8/10 Good

Marcela

Stayed 1 night in Jul 2023
Response from Hotel Palacio Azteca on 7 Aug 2023
Estimada MarcelaTe agradecemos haber elegido Hotel Palacio Azteca para tu estancia a tu visita a Tijuana. Esperamos haber cumplido todas tus expectativas y tener el placer de recibirte nuevamente en esta tu casa pronto.Sin otro particular, nos reiteramos a la orden no sin antes desearte pases un excelente día!

10/10 Excellent

ofelia

Stayed 1 night in Jul 2023
Response from Constance Negrete on 5 Aug 2023
Estimada Ofelia Nos complace saber que cumplimos tu expectativa durante tu estancia con nosotros, agradecemos tambien el tiempo que te tomas en calificarnos y esperamos tener el placer de recibirte nuevamente pronto, en esta tu casa.AtteHotel Palacio AztecDear Ofelia We are pleased to know that we met your expectations during your stay with us, we also appreciate the time you take to rate us and we hope to have the pleasure of welcoming you again soon, in this your home.Atte:Hotel Palacio Azteca

10/10 Excellent

Africa

Stayed 1 night in Jul 2023
Response from Gerardo Delgado / Guest Service Management on 2 Aug 2023
Dear Africa: We Thank you so much for rating our property! We strive to meet and exceed guests' expectations. Comments like yours, invite us to keep delivering our best!

10/10 Excellent

Jose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay with family! Location is also great!
Stayed 1 night in Jul 2023
Response from Gerardo Delgado/ Guest Services Management on 11 Jul 2023
Estimado Jose: Muchísimas gracias por evaluar nuestra propiedad. Sus comentarios nos estimulan a seguirnos esforzando para atenderle de manera consistente con los mejores servicios.

10/10 Excellent

Manny

Stayed 2 nights in Jul 2023
Response from Gerardo Delgado / Guest SDervioces management on 29 Jul 2023
Dear Manny: Muchas gracias por su evaluación!!

2/10 Terrible

arianna

Stayed 1 night in Jul 2023
Response from Gerardo Delgado / Guest Services on 29 Jul 2023
Dear Arianna: We will strive to offer you better services.

10/10 Excellent

jeremy

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jul 2023
Response from Gerencia de Operaciones on 7 Jul 2023
Hi Jeremy we appreciate your comments this will be shared with the staff.thanks.

10/10 Excellent

Raul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Only hotel I stay in Tijuana
Great hotel to stay. They keep your car safe in the parking lot.
Stayed 1 night in Jul 2023
Response from Gerardo Delgado / Guest Services Management on 4 Jul 2023
Esteemed Raul: Thank you so much for rating our property! your kind comments drive us to strive to keep offering you the best. Muchas gracias!

10/10 Excellent

Marina

Stayed 2 nights in Jul 2023
Response from Gerardo Delgado / Guest Services on 24 Jul 2023
Estimada Marina: Gracias por calificar y evaluar nuestra propiedad. Estamos comprometidos con el más alto nivel de satisfacción de nuestros huéspedes. Sus comentarios, nos motivan a continuar ofreciendo lo mejor de nosotros mismos!