Dear Robert,On an opening note, thank you ever so kindly for having taken the time & the trouble of sharing your experience with us having recently stayed at "Coco Reef Resort & Spa" here in Tobago.We are elated that you continue to choose our unique Resort when visiting the island and are profoundly sorry for the inconveniences you encountered.Consequently, as a matter of update, we have, over the past few months, initiated "refurbishments and upgrades" throughout the Resort. Much of the central facilities were repainted and refurbished, including the Lobby, Jetty, Volleyball Court and our off-site Tennis Court; a dedicated "Kids Club" was installed, new beach lounges and motorized water sports equipment were implemented and so much more.Meanwhile, we have also enhanced our Breakfast Menu, put in place a new Lunch Menu and are gradually changing our Dinner Menu with as objective to restore this "Grand Dame" that is "Coco Reef" to her full glory.You may rest assured that we are committed to our primary goal of ensuring that our most discerning guests achieve optimal satisfaction at every stay.It is quite unfortunate that we were unable to meet your expectations on your recent vacation and do look forward to the opportunity of improving upon that experience when you visit with us again.Looking forward to the pleasure and privilege of welcoming you amidst us soonest.Remaining always at your service!Best regards,ManagementWe value feedback from our esteemed guests as it only serves to enable us to enhance the services rendered.

Dear Janice,In a first instance, I take this occassion to thank you for having chosen to stay at "Coco Reef Resort & Spa", here in Tobago.Having said this, we are thankful for your positive rating and are pleased that from an overall point of view, you found your experience to be a satisfactory one.We look forward to the pleasure & privilege of welcoming you soonest amidst us.Remaining always at your service!Best regards,Management

Dear Shelly,In a first instance, I would like to take this opportunity to express to you my gratitude for having chosen to stay at "Coco Reef Resort & Spa" here in Tobago, from January 1 - January 4, 2024.It is, however, most unfortunate that you found your experience with us to be entirely unsatisfactory, for which I am extremely sorry, particularly as it is our goal to achieve optimal guest satisfaction, every time.Consequently, as a matter of update, an in-depth investigation was promptly instituted into the possibility of mold and the smell you described emanating from the Room. Regrettably, there was no log of a complaint found nor was there any visible signs of mold.Having said this, it would only be opportune for me to mention that "Coco Reef Resort & Spa" is, undeniably, a "Grand Dame" which is gradually being rejuvenated to her full glory. We have undertaken repairs to our central facilities and continue to do more "upgrades and renovations", on a phase by phase basis, for the benefit and comfort of our esteemed guests.Once again, I wish to thank you for your valuable feedback which will no doubt enable us to further enhance our services and facilities.Wishing you and your family the very best for 2024.Remaining always at your service!Best regards,Management

Dear Arun,First and foremost, might I take this opportunity to express my gratitude to you for having taken the time and the trouble to rate your experience on the occasion of your stay at "Coco Reef Resort & Spa" here in Tobago.Subsequently, you may rest assured that we continue to strive for excellence in all that we do with as objective to optimize our present level of guest satisfaction.We hope to have the honour & privilege of welcoming you back again with us in the near future.Remaining always at your service!Best regards,Management

Dear Adrianus,On an opening note, thank you ever so kindly for having taken the time to share feedback ref your recent stay with us at "Coco Reef Resort & Spa", here in Tobago.It is quite pleasing to learn that you thoroughly enjoyed our unique Resort and as such, we look forward to the privilege of welcoming you again amidst us.Remaining always at your service!Best regards,Management

On an opening note, I take this occasion to wholeheartedly thank you for having taken the time to share with us your recent experience at "Coco Reef Resort & Spa" here in Tobago.It is quite evident you found the experience to be a most satisfying one.We appreciate your feedback immensely and look forward to the pleasure & privilege of welcoming you soonest amidst us.Remaining always at your service!Best regards,Management

Dear Wayne,Firstly, thank you ever so kindly for taking the time to share your feedback after your recent stay with us here at "Coco Reef Resort & Spa" in Tobago.Subsequently, please rest assured that we are always seeking to improve our Culinary offerings and would certainly take into account the comment you have relayed with a view to enhancing the satisfation of our most discerning guests.Once again, many thanks for your valuable feedback.We look forward to the pleasure & privilege of welcoming you amidst us in the not too distant future.Remaining always at your service!Best regards,Management

Dear kannan,In a first instance, thank you for taking the time and the trouble to share your experience having recently stayed with us here at "Coco Reef Resort & Spa" in Tobago.We are happy to learn of your visible satisfaction with the safety and serenity that our unique Resort provides.Consequently, the complete satisfaction of our guests is of great importance to us and we are grateful for your feedback ref the shower and Wi-fi. Please rest assured that these are currently being addressed as we continue to do the needful to improve the offerings here at "Coco Reef".Thank you once again for your valuable feedback, it is most appreciated.Looking forward to the pleasure & privilege of welcoming you amidst us soonest.Remaining always at your service!Best regards,Management

Dear Cindy,On an opening note, thank you ever so much for taking the time & the trouble to share with us your feedback having stayed with us at "Coco Reef Resort & Spa" here in Tobago.It is visible that we did not meet all of your expectations on this trip. We assure you, however, that we will continue to do all that is required to hone our skills with as objective to provide optimal service to our esteemed guests.We value your feedback tremendously and look forward to the pleasure & privilege of welcoming you again to our unique Resort.Remaining always at your service!Best regards,Avlin

Dear Uday,In a first instance, I wish to thank you for having chosen to stay with us at "Coco Reef Resort & Spa" here in Tobago.I am equally grateful that you took the time & trouble to share your experience with us. I am, however, disheartened that you visibly did not enjoy that experience and in this regard, offer you my most sincere apology for any inconvenience or dissatisfaction felt, esecially as as our primary objective at this Resort is total guest satisfaction.Please rest assured that your experience does not reflect the standards to be upheld at "Coco Reef Resort & Spa" and we will continue to do the needful to ensure that we improve upon all our offerings - service, culinary, aesthetics and ambience, all for the benefit of our most discerning guests.Once again, many thanks for your feedback which is much appreciated.Remaining always at your service!Best personal regards,Avlin

Dear Sadia,On an opening note, I wish to thank you wholehearedly for taking the time & the trouble to share your experience, having recently stayed with us.Having said this, It would only be appropriate to mention that "Coco Reef Resort & Spa", here in Tobago, is indeed a "Grand Dame" who is gradually being restored to her full glory. In the meantime, as a matter of update, we are currently undertaking structural and aesthetic repairs, on a phase by phase basis, with as objective to optimize our present level of guest satisfaction and as such, we are disheartened to learn that you were dissappointed with your accommodations.I convey to you my personal apologies for the aforementioned. Please know that this does not at all reflect the standards to be upheld at "Coco Reef Resort & Spa"Once again, many thanks for your valuable feedback which is immensely appreciated.Remaining always at your service!Best personal regards,Avlin

Dear Andre,Thank you ever so kindly for taking the time & the trouble to give a rating of your time spent here at "Coco Reef Resort & Spa" in Tobago.We are happy that you visibly enjoyed your stay with us and look forward to the pleasure & privilege of welcoming you again in the near future.Remaining always at your service!Best personal regards,Paul

Dear Anjali Trisha,In a first instance, I would like to express to you our gratitude for having taken the time & the trouble of sharing with us your comments following your recent stay amidst us.From an overall point of view, we are delighted to learn that you visibly enjoyed this recent experience at our Resort, which is immensely appreciated. On a same note, Yes, indeed, we are fortunate enough to be very well located, only 3 minutes away from the Airport, yet without any possible disturbance experienced from any flights arriving or departing from said Airport.By the same token, we have a unique location, offering both privacy & seclusion, given the fact, that we have a private Beach & Lagoon available for the benefit of our esteemed guests.From a Culinary point of view, I wish to thank you for your most positive feedback in respect of your particular satisfaction with our daily "Breakfast Buffet", for which I am much obliged.Once again, a big "Thank You".Looking forward to the pleasure & privilege of, hopefully, welcoming you back to "Coco Reef Resort & Spa", Tobago, in the near future.Remaining always at your service!Best personal regards,Paul

Dear Schnika,Thank you for having taken the time & the trouble of sharing with us your comments following your recent stay at "Coco Reef Resort & Spa", here in Tobago.We are very sorry to learn, that, most regrettably, you did not enjoy your stay with us, which is most unfortunate, as our main objective is to achieve optimal guest satisfaction by ensuring, that the highest standards of service are maintained at all times, for the benefit of our most esteemed guests.With regards to your comment ref the Hotel being neglected, whilst the Hotel is 26 years old, contrary to your statement, since arriving here back in April 2023, every endeavor is being made by our Repair & Maintenance Team to systematically and gradually bring this "Grand Dame" back to its original glory.For your info, the aforementioned is being carried out "phase-by-phase", whereby we have already been repainting many of the main areas of the Resort as well as now addressing the same in our Guest Rooms, Suites and Villas. Having said this, we are sorry that you did not find your Room to be to your satisfaction.With regards to the subject matter of Beach Towels, again, contrary to your statement, an order for new Beach Towels has already been put in place and thus, we are now taking delivery therefrom in different batches, in order to be able to satisfy the needs of our most discerning guests, as should be the case.In terms of the staffing of the Hotel, once again, contrary to your allegation, we have a full staffing in effect and as is the case in any other Hotel or Resort of the caliber of "Coco Reef Resort & Spa" worldwide, we are continuously recruiting & training new staff to the very best of our ability, in order to be able to provide our esteemed guests with the level of service required.As to your observation, whereby, you shared, that during your stay with us, you found our staff to be "unfriendly", to be perfectly honest, this comes as a total surprise, as based on the valued feedback received to date from the vast majority of our guests, much to the contrary of your statement, our staff is praised daily for their warm welcome and friendliness, which is synonymous with the legendary hospitality of the people of Tobago.However, I wish to convey to you my sincere apologies for any possible dissatisfaction felt during your stay at our Hotel.Taking into account, that you mentioned our pristine Beach here at the Resort, I wish to take this opportunity to highlight, that, only recently, we have purchased and put in place 60 brand new "Beach Lounges", as well as a "Gazebo" and in addition thereto, new "Non-motorized Water Sports Equipment" has been made available to our guests for their enjoyment.Once again, we wish to express to you our gratitude for your observations and we do hope, that in future, you will return back amidst us, so as to enable us to make amends.Remaining always at your service!Best personal regards,Paul

Dear Marilyn,On an opening note, I wish to thank your for taking the time & the trouble to rate your stay with us at "Coco Reef Resort & Spa" here in Tobago.Indeed, we are sorry that, visibly, you did not completely enjoy your time with us.Consequently, we are at present conducting "renovations & refurbishments", re-outfitting our Lobby, improving our Culinary offerings, structural enhancements, all on a phase by phase basis, with as objective to provide optimal satisfaction & enjoyment to our most discerning guests.In the meantime, we look forward to the privilege & pleasure of welcoming you back amidst us soonest.Once again, we thank you for your valuable feedback, which is most appreciated.Remaining always at your service!Best personal regards,Paul

Dear sudarshan,In a first instance, I would like to take this opportunity to thank you for having chosen to stay with us at "Coco Reef Resort & Spa", in Tobago, on the occasion of your vacation.Having said this, I am extremely sorry that the welcome extended to your family and your good self, when you checked in at the Resort, was not to your expectations. In this matter, I have, in the meantime, already communicated your dissatisfaction with Elizabeth, our Front Office Manager, so as to avoid any recurrence of a similar nature.As to the problems you have been experiencing with the shower & faucet leaking in your bathroom, as well as the mini fridge making noise and as a result thereof, causing disruption to your sleep, as a matter of update, Janelle, our Guest Relations Manager, has already been in touch with you directly to this effect. Consequently, meanwhile, I have, personally, requested Nixon, our Chief Engineer, to please immediately proceed to your room and take the necessary remedial action, so as to resolve this issue without delay.Once again, please accept my sincere apologies for an possible inconvenience caused during your stay with us.Remaining always at your service!Best personal regards,Paul van FrankGeneral Manager

Dear Denis,On an opening note, allow me to thank you for having taken both the time & the trouble of sharing with us your comments following your recent stay at "Coco Reef Resort & Spa" here in Tobago.I am extremely sorry to learn, that, on the whole, you did not find your experience in Tobago to be a satisfactory one nor to your expectations. For the purpose of total transparency, it would only be opportune to mention, that “Coco Reef Resort & Spa” is, undeniably, a “Grand Dame”, which is progressively being rejuvenated to her full glory. Having said this, whilst we are currently undertaking “renovation”, it is on a phased basis and will, undoubtedly, take some time.With respect to your feedback ref the limited dining opportunities in-house and nearby, the necessary steps are being taken to enhance our Breakfast Menu, as well as put in place a new Lunch Menu and gradually, changing our Dinner Menu, for the benefit of our esteemed guests.On the other hand, I am pleased to hear that you found our Resort to be uniquely located.Once again, I wish to express to you my gratitude for having shared your valuable feedback with us, which will only serve us better to optimize our "guest satisfaction".Remaining always at our service!Paul van FrankGeneral Manager

Dear Cornelius,In a first instance, I wish to express to you my utmost gratitude for having so kindly taken the time to convey to us your visible satisfaction in respect of your recent stay with us here at "Coco Reef Resort & Spa", which is immensely appreciated.It would only be fair to mention, that our entire team works effortlessly on a daily basis to endeavor to deliver the highest standards of service expected in a Resort of the caliber of "Coco Reef Resort & Spa" for the benefit of our most discerning guests.Looking forward to the pleasure & privilege of welcoming you soon back home amidst us.Remaining always at your service!Paul van FrankGeneral Manager

Dear Edmund,On an opening note, allow me to thank you for having taken both the time & the trouble of sharing with us your comments following your recent stay at "Coco Reef Resort & Spa" here in Tobago, during which time, you stayed in one of our "Deluxe Ocean View Rooms" (No 239).Whilst I was happy to learn, that you clearly enjoyed our grounds, which is much appreciated, as our Gardening Team work effortlessly on a x7day basis, so as to ensure that they are kept in pristine condition, on the other hand, I am extremely sorry, that, on the whole, you did not find your experience with us to be a satisfactory one nor to your expectations.By the same token, I was somewhat surprised in respect of your comment regarding the AC in your room, as, based on our records, I am not aware, that there was a problem herewith in your room.As to the TV in your room, it would only be fair to mention that we rely on our service provider, being "TRICO", to provide us with the very best service available here in Tobago. In fact, I feel it only opportune to note, that, in fairness, we have a selection of 24 different channels on offer, for the enjoyment of our esteemed guests.With regards to the visible poor service rendered during your stay with us by our Front Office Team and the fact, that you clearly mentioned, that they were not welcoming and friendly as one would expect, I wish to, personally, convey to you my most sincere apologies as this, most definitely, does not reflect the standards maintained at "Coco Reef Resort & Spa".In addition thereto, I wish to assure you that, in the meantime, I have shared your observations with Elizabeth, our Front Office & Reservations Manager, so as to ensure that the necessary remedial action is taken, in order to avoid any recurrence of a similar nature.Once again, I wish to express to you my gratitude for having shared your valuable feedback with us, which will only serve us better to optimize our "guest satisfaction".Remaining always at our service!Yours sincerely,Paul van FrankGeneral Manager

Dear Neil,In a first instance, thank you ever so much for having taken the time to share your experience with us. We are delighted to learn that you were happy with the unique location of "Coco Reef Resort & Spa", being only 3 minutes away from the Airport, and that our team served you well during your stay with us. Consequently, as a matter of update, you will be pleased to learn, that we are presently reviewing all of our Culinary offerings and in this regard, we have taken due note of your feedback ref our daily Breakfast Buffet, so that we can do the needful with as objective to optimize guest satisfaction.Looking forward to the pleasure and privilege of welcoming you soon amidst us.Remaining always at your service!Best personal regards,Paul van FrankGeneral Manager

Dear Edmund,Firstly, I would like to express to you my gratitude for having so kindly shared with us your valued feedback following your recent stay at our Resort.In this regard, we are very pleased to learn, that, from an overall point of view, you found your experience at our Hotel to be at your satisfaction, with a particular emphasis in respect of our close proximity to the International Airport and equally relating to us being very "family-friendly". On this same subject, I am happy to share with you, that within the next 4 - 5 weeks, we will be having our own "Kid's Club" open and available to our esteemed guests, free of charge, for children between the ages of 3 - 10 years old. This "Kid's Club" will be open daily from 10:00 am to 5:00 pm.In all honesty, I was somewhat surprised to learn that it would appear that you found our unique location not to be entirely up to your expectations. This comes as quite a surprise as the vast majority of our guests, on the contrary, find our unique location to be one of the highlights of their stay amidst us.Once again, many thanks for having conveyed to us your observations and looking forward to the pleasure of, hopefully, welcoming you soon back to "Coco Reef Resort & Spa" in Tobago.Many thanks.Best personal regards,Paul van FrankGeneral Manager

Dear Deborah Erica,Thank you ever so much, for having taken the time to share with us your comments following your recent stay at "Coco Reef Resorts & Spa" in Tobago. Indeed, our Resort is uniquely located only 3 minutes away from the International Airport, which is most practical for our esteemed guests.By the same token, I wish to express to you our gratitude for the particular satisfaction, that you expressed in respect of our daily Breakfast Buffet, which is much appreciated.Furthermore, a "Big" thank you for your kind words ref the warm welcome and service provided by our entire team during your stay at our Resort.Looking forward to the pleasure and privilege of hopefully, welcoming you soon back amidst us.Remaining always at your service!Best personal regards,Paul van FrankGeneral Manager

Dear Ms. TarynIn the first instance, I wish to take this opportunity to thank you, most sincerely, for having taken the time & the trouble of sharing with us your valuable feedback following your recent stay at "Coco Reef Resort & Spa", for which I am most grateful.On a positive note, it was most encouraging to learn, that, from an overall point of view, you, visibly, enjoyed your recent experience with us and especially, the room that you occupied, as well as our lovely private beach and lastly, the warm and friendly welcome extended to you by our staff on the occasion of your vacation at our Resort.Having said this, I am very sorry, that you were disappointed with the decor in your room, as well as the bathroom fixtures.As a matter of update, I feel it only opportune to share with you, that we are now in the process of gradually renovating, phase by phase 'Coco Reef Resort & Spa", which is, undoubtedly, a "Grand Dame", which is progressively being rejuvenated to her former glory.Once again, I wish to express to you my gratitude for your comments, which, rest assured have been duly noted.Hopefully, we will have the pleasure and privilege of welcoming you back amidst us in the future.Remaining always at your service!Best personal regards,Paul van FrankGeneral Manager

Dear Valarie,Might I take this opportunity to thank you, most sincerely, for having recently chosen to stay with us at "Coco Reef Resort & Spa" in Tobago, for which we are most grateful.In this regard, we are very pleased to learn, that, from an overall point of view, you were satisfied with your experience at our Resort.Having said this, I feel it only opportune to share with you, that we are presently installing a " Kid's Club", in order to accommodate children between the ages of 3 - 10 years old, free of charge with the understanding, that the opening hours thereof will be daily from 10:00 am - 5:00 pm. This new "Kid's Club" should be open within the next 5 weeks.Furthermore, due note was taken of your satisfaction relating to our close proximity to the Airport.As to your comment referring, specifically, to the location of our Resort, to be perfectly honest, I was somewhat surprised to learn, that this was not entirely up to your expectations, as, much to the contrary, the vast majority of our esteemed guests find our location to be a most unique one, especially, taking into consideration, that we have a private beach with a wonderful lagoon, which is ideal for swimmers of all ages.Once again, I would like to express to you our genuine gratitude for your valuable feedback, as our priority is to optimize "Guest Satisfaction".Looking forward to the pleasure of hopefully, welcoming you soon back to "Coco Reef Resort & Spa".Remaining always at your service.Best personal regards.Paul van Frank General Manager

Dear Lynda,Might I take this opportunity to express to you my utmost gratitude for having recently chosen to stay with us at " Coco Reef Resort & Spa" in Tobago.By the same token, I am most pleased to learn, that you found your experience with us to be a most satisfactory one.Looking forward to the pleasure of welcoming you soon back amidst us.Remaining always at your service.Best personal regards

A pleasant good morning and thank you for choosing the Coco Reef Resort & Spa for your vacation.The team truly appreciates your wonderful feedback,indeed it was our pleasure to serve you and we look forward to your return.

Good evening and thank you for choosing the Coco Reef Resort & Spa for your vacation.Please note that we value your feedback and your review will be shared with the team.We will be looking forward to your return visit.

Good day and thank you for sharing you review.Please note we value your feedback and it will be shared with the team.K. Regards

Thank you staying with us and we value you kind review and it will be shared with the team.

Good day and thank you for choosing the Coco Reef Resort and Spa for your well deserved vacation and we will share your review with the team.

Good day and thank you for your feedback.We will follow up with the relevant department regarding this information.

Good day and thank you for choosing the resort.Kindly note your review is valued.

Good day and thank you for staying with at the resort.We appreciate your feedback and we will share it with the team.

Good day and thank you for your valued feedback , it will be shared with the team.

Good day Kindly note your feedback is valued and will be shared with the team.

Thank you for choosing the Coco Reef Resort & Spa for your vacation your review will be shared with our team.

Good day and thank you for your valuable feedback, it will be shared with the team.

Good day , please allow us to apologize for any inconvenience that you may have experience during your stay. Your feedback is appreciated and will be shared with the team.

Good evening and thank you for choosing our resort and for your feedback.We appreciate the kind review and it will be shared with the team.

Good evening and please note we have identified the issue and it will be rectified.Please know your feedback will be shared with the team.

Good evening and thank you for staying at the resort.Please know we apologize for any inconvenience that you may experience . An appreciate your feedback.

Thank you for the review and we look forward to your return visit.And your feedback will shared with the team.