Public bath

Reviews of APA Hotel & Resort Nishishinjuku Gochome Eki Tower

3 out of 5
APA Hotel & Resort Nishishinjuku Gochome Eki Tower
3-14-1 Honmachi, Shibuya-ku, Tokyo, Tokyo

Reviews

8.8

Excellent

Rating 10 - Excellent. 538 out of 1005 reviews" "
Rating 8 - Good. 309 out of 1005 reviews" "
Rating 6 - Okay. 104 out of 1005 reviews" "
Rating 4 - Poor. 38 out of 1005 reviews" "
Rating 2 - Terrible. 16 out of 1005 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Myrna, west covina

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was a bit small but did its job. Water pressure was great. 5 for cleanliness. The bar downstairs was very convenient as well. Breakfast buffet was good.
Stayed 3 nights in Mar 2024
Response from Receptionist Takada on 15 Apr 2024
Thank you very much for staying at APA Hotel & Resort Nishi-Shinjuku 5-chome Station Tower.Thank you again for taking the time to write us.We are very pleased to receive your high evaluation of your stay at our hotel.We will continue to make every effort to be the hotel of choice for our guests.We hope that you will have another opportunity to stay with us.We look forward to welcoming you again.

8/10 Good

Hitoshi

Liked: Cleanliness, property conditions & facilities
Clean and convinient. A bit small.
Stayed 6 nights in Apr 2024
Response from Front Desk Makino on 14 Apr 2024
Thank you for staying at APA Hotel & Resort Nishi Shinjuku 5-chome Station Tower.Thank you for taking the time to write us.We will work to improve the situation.We look forward to welcoming you again.

4/10 Poor

muna

Disliked: Cleanliness, property conditions & facilities
Room very small, bathroom like airplane bath, very tiny, breakfast food not that good
Stayed 4 nights in Apr 2024
Response from Front Desk Makino on 14 Apr 2024
Thank you for staying at APA Hotel & Resort Nishi Shinjuku 5-chome Station Tower.Thank you for taking the time to write us.We will work to improve the situation.We look forward to welcoming you again.

6/10 Okay

Oanh Hoang

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
pro: good and convenient location con: the room is super small
Stayed 4 nights in Mar 2024
Response from フロント 牧野 on 14 Apr 2024
Thank you for staying at APA Hotel & Resort Nishi Shinjuku 5-chome Station Tower.Thank you for taking the time to write us.We look forward to welcoming you again.

10/10 Excellent

Nephi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it
Stayed 1 night in Mar 2024
Response from Reception Amano on 13 Apr 2024
Thank you very much for staying at APA Hotel & Resort Nishishinjuku Gochome Station Tower. Our entire staff is very happy to hear that you were satisfied with your stay at our hotel. If you are in the area again, please use our hotel. We look forward to your visit.

4/10 Poor

Soudeh

Travelled with family, Travelled with family and small children
Housekeeper doesn’t clean the room everyday reception told me breakfast is until 10 but they closed 9:30
Stayed 5 nights in Apr 2024
Response from Reception Amano on 13 Apr 2024
Thank you very much for staying at APA Hotel & Resort Nishishinjuku Gochome Station Tower. Thank you again for taking the time to post your review.Regarding the cleaning of your room, we are forced to clean your room once every 3 days, but on other days we will only clean your room if you wish. If you wish to have your room cleaned, please attach the cleaning request tag attached to the inside of the door to the outside of the door.Regarding breakfast, we are open until 10am, but last order is 9:30am. I hope you understand.We look forward to seeing you again.

10/10 Excellent

Mark, Monroe Twp

Liked: Cleanliness, staff & service, amenities
Spa
Stayed 5 nights in Apr 2024
Response from Reception Takada on 12 Apr 2024
Thank you very much for staying at APA Hotel & Resort Nishi-Shinjuku 5-chome Station Tower.Thank you again for taking the time to write us.We are very happy to hear that you were satisfied with your stay at our hotel.We will continue to make every effort to be the hotel of choice for our guests.We look forward to welcoming you again.

8/10 Good

Carlo

Travelled with partner
Liked: Staff & service, property conditions & facilities
Needs mirroring of devices in television.
Stayed 4 nights in Apr 2024
Response from Reception Amano on 11 Apr 2024
Thank you very much for staying at APA Hotel & Resort Nishi-Shinjuku Gochome Station Tower. Our entire staff is very happy to hear that you were satisfied with your stay at our hotel. Some smartphones are not compatible with our TVs, but they do have a mirroring function. Please use them as well. looking forward to seeing you coming again.

10/10 Excellent

Iman

Travelled with family
Room was too tiny
Stayed 2 nights in Apr 2024
Response from Front OBI on 11 Apr 2024
Thank you for staying at APA Hotel & Resort Nishi-Shinjuku 5-chome Station Tower.We are very happy to hear that you were satisfied with your stay.All of us at APA Hotel & Resort will continue to strive for your satisfaction in the future.We look forward to welcoming you again.

4/10 Poor

Joey

Travelled with family, Travelled with partner
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
When we got into our room we were shocked at how small it was, which wasn’t a problem. We found hair on our bed sheets and in the bathroom, from a previous guest or cleaner not sure. What was super frustrating was having one person at the front desk tell us we could ship our luggage to our next hotel the same day as long as we dropped it off before 9am, unfortunately the next day when we checked out at 7:45am we went to drop our luggage off, a different worker refused to help us and told us there was nothing he could do and told us it was our problem. It was frustrating because we knew it could be shipped as the person who we asked the day before pulled out a whole binder with information and times that it would get to our next destination. It almost seemed like he didn’t wanna help us because the lobby was getting busy.
Stayed 2 nights in Apr 2024
Response from Receptionist Takada on 10 Apr 2024
Thank you for staying with us here APA HOTEL〈Nishisinjuku-Gochoume eki Tower〉and your review.We are sorry that we let you down and did not meet your expectations.When packages are sent out in the morning, the earliest they can arrive is the following day.Basically, parcels cannot be delivered on the same day.We will try to improve the level of service to satisfy our customers.We certainly hope we will have the opportunity to serve you again.

6/10 Okay

ikumi, mequon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Front OBI on 11 Apr 2024
Thank you for staying at APA Hotel & Resort Nishi-Shinjuku 5-chome Station Tower.We are very happy to hear that you were satisfied with your stay.All of us at APA Hotel & Resort will continue to strive for your satisfaction in the future.We look forward to welcoming you again.

10/10 Excellent

Raven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the perfect hotel to stay at. The breakfast buffet was delicious. Staff were very kind and helpful. The room was cozy but had everything I needed for a pleasant stay. It was super quiet at night and the bed was very comfortable. I recommend this hotel to all travellers.
Stayed 7 nights in Mar 2024
Response from Front OBI on 10 Apr 2024
Thank you very much for staying at APA Hotel & Resort Nishi Shinjuku 5-chome Station Tower.We are delighted to hear that you were satisfied with your stay.All of our staff will continue to work hard to ensure your satisfaction in the future.We look forward to welcoming you again.

8/10 Good

Thomas

Liked: Staff & service, property conditions & facilities
Room is quite small. This is the only drawback.
Stayed 4 nights in Apr 2024
Response from Yokomichi on 6 Apr 2024
Thank you very much for staying at APA Hotel & Resort Nishi Shinjuku 5-chome Station Tower.We look forward to welcoming you again.

10/10 Excellent

Piotr

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good service.Thank you very much
Stayed 1 night in Apr 2024
Response from Front OBI on 5 Apr 2024
Thank you very much for staying at APA Hotel & Resort Nishi Shinjuku 5-chome Station Tower.We are very happy to hear that you were satisfied with your stay.All of our staff will continue to work hard to ensure your satisfaction.We look forward to welcoming you again.

10/10 Excellent

Selena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall great hotel, although above a train line, the oedo line isn’t the most convenient. Ended up with lots if taxis and bus transportation
Stayed 4 nights in Mar 2024
Response from Reception Maekawa on 3 Apr 2024
Thank you for staying with us here APA HOTEL〈Nishisinjuku-Gochoume eki Tower〉and your kind review.This hotel is very close to station, and you can go to downtown easy like Shinjuku, Shibuya, Roppongi, Ueno.And we have a SPA, and it is you can use free. In addition, about 200 movie and drama titles are available for free.We look forward to welcoming you back soon.

10/10 Excellent

Erika

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 1 night in Mar 2024
Response from Reception Maekawa on 3 Apr 2024
Thank you for staying with us here APA HOTEL〈Nishisinjuku-Gochoume eki Tower〉and your kind review.We look forward to welcoming you back soon.

6/10 Okay

Kenji

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
The hotel is not close to the Shinjuku station. The staff members are not so courteous.
Stayed 1 night in Mar 2024
Response from Reception Saito on 2 Apr 2024
Thank you very much for staying at APA Hotel & Resort Nishi-Shinjuku 5-chome Tower.It is true that our hotel is only 2 stops away from Shinjuku Station by train, so accessibility may be a little difficult. However, you can spend your stay in a quiet and relaxing environment.Thank you very much for your valuable feedback about our staff. We will make sure that all our staff members are aware of this and will strive to provide courteous and attentive service to our guests.We look forward to serving you again.

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is wonderful, they have a spa and self-service laundry. An underground station is literally right across the street and it’s only two stops into the center of Shinjuku. It’s a quiet area, which is nice. And the staff is excellent. They go out of their way to serve your every desire. Everything was spotless, super clean.
Stayed 3 nights in Mar 2024
Response from Reception Kondo on 2 Apr 2024
Thank you for staying at APA Hotel & Resort Nishi-Shinjuku 5-chome Tower. Thank you very much for taking the time to write us.We are very happy to hear that you were satisfied with your stay with us.Please use this hotel again when you come back to the neighborhood. We look forward to welcoming you again.

10/10 Excellent

Irina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great, clean property but rooms are very small and no closets.
Stayed 2 nights in Mar 2024
Response from Reception Amano on 1 Apr 2024
Thank you very much for staying at APA Hotel & Resort Nishishinjuku Gochome Station Tower. We are very happy to hear that you were satisfied with your stay at our hotel. We hope that you will use our hotel again when you are in the area. We look forward to your next visit.

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I got in super late because of flights and transitions. This was my first time in Japan and literally went to the wrong bus station from NRT. Front desk got me set up super fast and was very helpful with the questions I had about payments, etc.
Stayed 5 nights in Mar 2024
Response from Front OBI on 31 Mar 2024
Thank you for staying at APA Hotel & Resort Nishi Shinjuku 5-chome Station Tower.We are very happy to hear that you were satisfied with your stay.All of our staff will continue to work hard to ensure your satisfaction in the future.We look forward to welcoming you again.

4/10 Poor

Suzanne

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel room was extremely small. Two people could not pass each other in the room. Bathroom extremely small. Had to step up to get into bathroom No where to store luggage except under bed. No closet. Cleaning service only came every 3 days. Staff did not speak English. Everything was done on computer- check in, luggage hold.
Stayed 4 nights in Mar 2024
Response from Reception Katanosaka on 31 Mar 2024
Thank you very much for staying at APA Hotel & Resort Nishi-Shinjuku Go-chome Eki Tower. Thank you for taking time out of your busy schedule to write us. We are sorry that your stay with us did not meet your expectations. Our guest rooms are compact and eco-friendly, with minimal waste. We will do our best to satisfy our guests when we have another opportunity.

2/10 Terrible

Arturo

Disliked: Staff & service, property conditions & facilities
Boasts a swimming pool where swimming is not allowed, boasts a full bar which is mostly closed for private events and boasts a laundry service where t shirts, underwear, socks, and pijamas are not allowed. Simply will never ever stay at an APA
Stayed 5 nights in Mar 2024
Response from Reception Katanosaka on 31 Mar 2024
Thank you very much for staying at APA Hotel & Resort Nishi-Shinjuku Go-chome Eki Tower.Thank you for taking time out of your busy schedule to write us. Please note that our swimming pool is open only during the summer season and only the terrace is available for use. We apologize that your stay did not meet your expectations. e will do our best to satisfy you on another occasion.

10/10 Excellent

Mario A.

Travelled with partner
Great location and excellent service
Stayed 6 nights in Mar 2024
Response from Reception Katanosaka on 30 Mar 2024
Thank you for staying with us.Thank you once again for taking the time out of your busy schedule to post a review.We are very happy to hear that you were satisfied with your stay at our hotel.All of our staff members look forward to your next visit.

10/10 Excellent

Alejandro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service!!
Stayed 3 nights in Mar 2024
Response from Reception Katanosaka on 30 Mar 2024
Thank you for staying with us.Thank you once again for taking the time out of your busy schedule to post a review.We are very happy to hear that you were satisfied with your stay at our hotel.All of our staff members look forward to your next visit.

10/10 Excellent

Janine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Onsen and bath facilities were excellent. I greatly enjoyed using them. Very relaxing’
Stayed 2 nights in Mar 2024
Response from Reception Amano on 29 Mar 2024
Thank you very much for staying at APA Hotel & Resort Nishi-Shinjuku Gochome Station Tower. Our entire staff is very happy to hear that you were satisfied with your stay at our hotel. If you are in the area again, please use our hotel. We look forward to your next visit.

10/10 Excellent

Jonah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet and convient place. Easy to walk to train stations, a few close places to eat. Two stops from Shinjuku station.
Stayed 2 nights in Mar 2024
Response from Reception Kondo on 27 Mar 2024
Thank you for staying at APA Hotel & Resort Nishi-Shinjuku 5-chome Station Tower. We are very happy to hear that you were satisfied with your stay with us. We will continue to improve our services to ensure your satisfaction.We look forward to welcoming you again.

4/10 Poor

Abd1

Travelled with partner
Disliked: Property conditions & facilities
Too hot in the room
Stayed 2 nights in Mar 2024
Response from Front OBI on 26 Mar 2024
Thank you very much for staying at APA Hotel & Resort Nishi Shinjuku 5-chome Station Tower.We apologise that the temperature control in your room did not work properly.During this season, the entire building is centrally heated.We look forward to welcoming you again.

10/10 Excellent

Neo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good: Very clean, convenient and near Nishishinjuku Gochome Station (walking distance), amenities all provided, hot bath is a plus. Can improve: TV show selection very limited, all in japanese even under "foreign movies" category. TV max volume too soft to hear the actors speaking (since subtitles all in Japanese so we had to rely on the sound).
Stayed 7 nights in Mar 2024
Response from Front OBI on 26 Mar 2024
Thank you very much for staying at APA Hotel & Resort Nishi Shinjuku 5-chome Station Tower.We are very happy to hear that you were satisfied with your stay.We apologise for any inconvenience caused by the volume of the television.We have put a limit on the volume in consideration of the noise to the neighbouring rooms.We look forward to welcoming you again.

10/10 Excellent

Logan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First trip to Tokyo and this APA was a great place to stay. Nice spa and amenities. Very close to the subway.
Stayed 6 nights in Mar 2024
Response from Reception Maekawa on 24 Mar 2024
Thank you for staying with us here APA HOTEL〈Nishisinjuku-Gochoume eki Tower〉and your kind review.This hotel is very close to station, and you can go to downtown easy like Shinjuku, Shibuya, Roppongi, Ueno.We look forward to welcoming you back soon.

10/10 Excellent

Marisella

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service.
Stayed 2 nights in Mar 2024
Response from Reception Maekawa on 24 Mar 2024
Thank you for staying with us here APA HOTEL〈Nishisinjuku-Gochoume eki Tower〉and your kind review.We look forward to welcoming you back soon.

10/10 Excellent

Doreen, buffalo grove

Liked: Cleanliness, staff & service, property conditions & facilities
Accessible for transportation to subway train station
Stayed 4 nights in Mar 2024
Response from Reception Maekawa on 22 Mar 2024
Thank you for staying with us here APA HOTEL〈Nishisinjuku-Gochoume eki Tower〉and your kind review.This hotel is very close to station, and you can go to downtown easy like Shinjuku, Shibuya, Roppongi, Ueno.And we have a SPA, and it is you can use free.We look forward to welcoming you back soon.

8/10 Good

Maya

Liked: Cleanliness, staff & service, property conditions & facilities
A nice hotel with an attentive staff and a decent in-hotel dining option. For a hotel that hosts so many foreign guests, I was a little shocked to learn about the tattoo policy at the onsen. They will give their guests two stickers at most to cover up their tattoos and if those stickers don’t cover everything, you cannot go to the onsen. That was frustrating for me, but you can’t argue with another country’s customs when you’re a visitor.
Stayed 1 night in Mar 2024
Response from Reception Kondo on 22 Mar 2024
Thank you for staying at APA Hotel & Resort Nishi Shinjuku 5-chome Station Tower.We are very happy to hear your compliments about our staff during your stay.Please use this hotel again when you come back to the neighborhood.We look forward to welcoming you again.

8/10 Good

Angela

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Walkable proximity to great sites. Great safe area. Unfortunately the staff were not knowledgeable on the area and twice told me to phone a business. Tricky with my limited Japanese.
Stayed 3 nights in Mar 2024
Response from Reception Maekawa on 19 Mar 2024
Thank you for staying with us here APA HOTEL〈Nishisinjuku-Gochoume eki Tower〉and your kind review.This hotel is very close to station, and you can go to downtown easy like Shinjuku, Shibuya, Roppongi, Ueno.We are sorry that we let you down and did not meet your expectations.We will try to improve the level of service to satisfy our customers.We certainly hope we will have the opportunity to serve you again.

8/10 Good

tracy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service
Stayed 2 nights in Mar 2024
Response from Reception Kondo on 17 Mar 2024
Thank you for staying at APA Hotel & Resort Nishi Shinjuku 5-chome Station Tower.We are very happy to hear that you were satisfied with your stay.Please use this hotel again when you come back to the neighborhood. We look forward to welcoming you again.

6/10 Okay

Debora

Travelled with partner
Liked: Cleanliness
Very close to the subway
Stayed 5 nights in Feb 2024
Response from Reception Kondo on 17 Mar 2024
Thank you for staying at APA Hotel & Resort Nishi Shinjuku 5-chome Station Tower.We are very happy to hear that you were satisfied with your stay.Please use this hotel again when you come back to the neighborhood. We look forward to welcoming you again.

8/10 Good

Dharaninath, Plano

Stayed 4 nights in Mar 2024
Response from フロント 牧野 on 5 Apr 2024
Muito obrigado pela sua estadia no APA Hotel & Resort Nishi Shinjuku 5-chome Station Tower. Muito obrigado por dedicar o seu tempo a escrever-nos. Esperamos sinceramente dar-lhe as boas-vindas novamente.

10/10 Excellent

Benjie

Liked: Cleanliness, staff & service, property conditions & facilities
Nice location, lots of restaurants and small food store to choose and just few steps away the metro.
Stayed 4 nights in Mar 2024
Response from Front Saito on 22 Mar 2024
Thank you very much for staying at APA Hotel & Resort Nishi-Shinjuku 5-chome Station Tower. We are very pleased to receive your high evaluation. We look forward to welcoming you again.

10/10 Excellent

Dustin

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Clean and comfortable hotel
Stayed 4 nights in Mar 2024
Response from Reception Maekawa on 12 Mar 2024
Thank you for staying with us here APA HOTEL〈Nishisinjuku-Gochoume eki Tower〉and your kind review.We look forward to welcoming you back soon.

10/10 Excellent

choon lee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is clean, pleasant and well maintained. Minimal fuss. Great staff.
Stayed 3 nights in Mar 2024
Response from Front makino on 11 Mar 2024
Thank you very much for staying at APA Hotel & Resort Nishi-Shinjuku 5-chome Station Tower. We hope you had a pleasant stay with us. We look forward to welcoming you again.

8/10 Good

Debbi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
By US standards, the rooms are tiny but quite adequate for me traveling alone and only spending time in the room to sleep and shower Loved the onsen. Staff was very helpful. Language barrier did not present a big challenge. Very close to subway station.
Stayed 5 nights in Mar 2024
Response from Front Makino on 11 Mar 2024
Thank you very much for staying at APA Hotel & Resort Nishi-Shinjuku 5-chome Station Tower. We hope you had a pleasant stay with us. We look forward to welcoming you again.

10/10 Excellent

Werner

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great and friendly staff, rooms were immaculate clean, location is super convenient walking distance from a subway station, convenience stores and dinning options close by.
Stayed 3 nights in Mar 2024
Response from Reception Maekawa on 10 Mar 2024
Thank you for staying with us here APA HOTEL〈Nishisinjuku-Gochoume eki Tower〉and your kind review.We look forward to welcoming you back soon.

8/10 Good

Gordon

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very nice but the rooms were very small.
Stayed 3 nights in Mar 2024
Response from Reception Saito on 8 Mar 2024
Thank you for staying at APA Hotel & Resort Nishi-Shinjuku 5-chome Station Tower.We have made the rooms compact so that you can operate the lights and air conditioning from the bed. We appreciate your understanding.We look forward to welcoming you again.

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It blew me away.
Response from Reception Amano on 7 Mar 2024
Thank you very much for staying at APA Hotel & Resort Nishi-Shinjuku Gochome Station Tower. We look forward to seeing you again.

10/10 Excellent

Bruce, Corona

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Close to metro stations
Stayed 7 nights in Feb 2024
Response from Reception Maekawa on 6 Mar 2024
Thank you for staying with us here APA HOTEL〈Nishisinjuku-Gochoume eki Tower〉and your kind review.We look forward to welcoming you back soon.

8/10 Good

Joo Yun

Stayed 4 nights in Feb 2024
Response from フロント 近藤 on 21 Mar 2024
この度はアパホテル&リゾート〈西新宿五丁目駅タワー〉へご宿泊頂きありがとうございます。またお時間割いてのご評価頂きありがとうございます。お客様のご滞在中、満足してご利用頂けた様子が伝わり大変嬉しく存じます。今後も満足してご利用頂けますよう施設設備の管理やサービス向上に努めて参ります。また近くにお越しの際には是非当館をご利用下さいませ。お客様のまたのご来館を心よりお待ち申し上げております。

10/10 Excellent

antonio

Travelled with partner
Liked: Cleanliness, amenities
Clean
Stayed 11 nights in Feb 2024
Response from Reception Saito on 26 Feb 2024
Thank you very much for staying at APA Hotel & Resort Nishi-Shinjuku 5-chome Station Tower.We are very honored to receive your high evaluation.We will continue to strive to be the hotel of choice in the future.We look forward to welcoming you again.

4/10 Poor

Tze Yuen

Travelled with family
Spent 2 nights. The first night hot and could not be slept as the air-conditioning system emitting heat in the small room. Enquiry made to staff and revealed this can not be improved and advised to open the window when are are in the room at cold weather.
Stayed 2 nights in Feb 2024
Response from Reception Amano on 25 Feb 2024
Thank you very much for staying at APA Hotel & Resort Nishi-Shinjuku Gochome Tower. We apologize for not meeting your expectations regarding the air conditioning equipment at our hotel. At our hotel, air conditioning and heating are switched all at once at the front desk. This season, only the heating is on, so if it's hot, please open the windows. We can also rent air coolers if we have them in stock, so please feel free to ask at the front desk.We look forward to seeing you again.

10/10 Excellent

Chia-An

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The public bath feature is really well maintained, and overall the room is very comfortable. However, for the mandatory cleaning on third night, it would be better if there can be a schedule informing the guests when to expect the room to be cleaned to avoid morning schedule conflict.
Stayed 5 nights in Feb 2024
Response from Front OBI on 24 Feb 2024
Thank you very much for staying at APA Hotel & Resort Nishi-Shinjuku 5-chome Station Tower.We are glad to hear that you were satisfied with your stay.We look forward to welcoming you again.

6/10 Okay

Dexter villapando, santa clarita

Travelled with partner
Disliked: Staff & service, amenities
We are so tired for the flight of 15 hours We arrive at the hotel at 5:30 am we wait until 3pm to check in.be aware there is no early check in.
Stayed 6 nights in Jan 2024
Response from Reception Amano on 23 Feb 2024
Thank you very much for staying at APA Hotel & Resort Nishishinjuku Gochome Station Tower.As you mentioned, check-in time at our hotel is from 3:00 p.m. If you wish to check in early, please check in from 12:00 at the earliest and there will be an early arrival fee of 1,000 yen per hour. If a room is available, we can guide you, so please ask the front staff. We hope for your understanding.We look forward to seeing you again.

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Very good hotel.
Stayed 1 night in Feb 2024
Response from Reception Kondo on 26 Feb 2024
Thank you for staying at APA Hotel & Resort 〈Nishi Shinjuku 5-chome Tower〉. We are glad to hear that you were satisfied with your stay. Please use this hotel again when you come back to the neighborhood.We look forward to welcoming you again.