Exterior

Reviews of Best Western Hotel Stella D'Italia

4 out of 5
Best Western Hotel Stella D'Italia
Via Mario Rapisardi 7, Marsala, TP

Reviews

8.8

Excellent

Rating 10 - Excellent. 120 out of 236 reviews" "
Rating 8 - Good. 93 out of 236 reviews" "
Rating 6 - Okay. 18 out of 236 reviews" "
Rating 4 - Poor. 5 out of 236 reviews" "
Rating 2 - Terrible. 0 out of 236 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Clare

Stayed 2 nights in Oct 2023

6/10 Okay

Randall, Trent Lakes

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
Property well located in core, easy to walk places, Parking a little difficult. Room was comfortable. Front desk staff a little abrupt, little effort put into recommendations for dining etc
Stayed 1 night in Sep 2023

8/10 Good

Brian

Upon check in we were assigned room 203. This room is directly across the small street from a bar/lounge. That is legally allowed to play music, loud until one AM. I attempted to contact hotel staff at 10:30pm via room telephone, no answer. Spoke with staff in the morning and informed then in a round about conversation that they receive numerous complaints from prior quest staying room 203.
Stayed 4 nights in Sep 2023

10/10 Excellent

Juan G.

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel. Everything was perfect.
Stayed 1 night in Jun 2023

10/10 Excellent

narine

Travelled with family
Liked: Staff & service, property conditions & facilities
Great location walkable to shops and restaurants and sites.
Stayed 1 night in Jun 2023

10/10 Excellent

Réal, Dollard des Ormeaux

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of this hotel in Marsala the old sector’s is unbeatable.
Stayed 1 night in Oct 2022

10/10 Excellent

Joseph

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was excellent and the staff was very helpful. Breakfast was fantastic.
Stayed 4 nights in Nov 2021

8/10 Good

Don

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth a stay
Amazing location for a stay in Marsala. Rooms were nice, but a bit small. Staff was very accommodating and let me check in early. I stayed in mid-September and the restaurant/bar was closed for the season, which was odd for a hotel of this caliber, but this was the case all around Marsala. Only complaints would be the size of the shower and air conditioning, which worked but not that well.
Stayed 1 night in Sep 2021

10/10 Excellent

Joseph

Stayed 2 nights in Aug 2021

6/10 Okay

CZ, Los Angeles

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Outdated hotel. Needs some renovations. Parking situation is a bit difficult.
Stayed 1 night in Oct 2020

8/10 Good

Verified traveller

Stayed 4 nights in Sep 2020

8/10 Good

Verified traveller

Stayed 4 nights in Sep 2020

10/10 Excellent

Maurizio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
High standards
Great place right in the city center. High standards
Stayed 2 nights in Aug 2020

10/10 Excellent

Mattia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay in Marsala! I wonder whether the hotel may provide queen or king size beds that can be equipped with a single mattress rather than with two single bed mattress set together.
Stayed 2 nights in Dec 2019

10/10 Excellent

Jo Ann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
At home in Marsala
Very welcoming, a wonderful simple but great Italian hotel
Stayed 2 nights in Nov 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
REALLY READ AND CHECK INSTRUCTIONS ON HOW TO GET TO THIS HOTEL!!! Great front desk and good room. Lovely outlook from terrace.
Stayed 1 night in Sep 2019
Response from Direttore741 on 6 Nov 2019
Dear Guest, On behalf of all the staff, thank you very much for sharing your recent experience with us at the Best Western Hotel Stella d’Italia in Marsala. We are pleased to know that our professionalism and cordiality are positively evaluated. I thank you again for the trust placed in me and I hope to welcome you soon to Marsala. Yours sincerely

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel Experience
Excellent hotel with very professional and helpful front desk staff. The hotel has old school charm. It is very clean and located steps from the Cathedral and plaza with many places to shop and eat nearby. My sleeping room was spacious and clean and equipped with a compact refrigerator and a electric hot water kettle for coffee or tea. The bathroom was also roomy and well maintained. I would definitely stay at this hotel again. My compliments to the staff.
Stayed 3 nights in Jul 2019
Response from Direttore741 on 6 Nov 2019
Dear Guest, On behalf of all the staff, thank you very much for sharing your recent experience with us at the Best Western Hotel Stella d’Italia in Marsala. We are pleased to know that our professionalism and cordiality are positively evaluated. I thank you again for the trust placed in me and I hope to welcome you soon to Marsala. Yours sincerely

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Marsala Best Western
Staff were very helpful with driving directions and tips for restaurants.
Stayed 1 night in Jan 2019
Response from Direttore741 on 6 Nov 2019
Dear Guest, On behalf of all the staff, thank you very much for sharing your recent experience with us at the Best Western Hotel Stella d’Italia in Marsala. We are pleased to know that our professionalism and cordiality are positively evaluated. I thank you again for the trust placed in me and I hope to welcome you soon to Marsala. Yours sincerely

8/10 Good

Casey, Boston

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location for exploring the lovely city of Marsala! The staff was very nice and spoke English well enough to be helpful. They did not offer details on where to go specifically more just general information. Have a plan for seeing around and look up restaurants ahead of time. I highly recommend the restaurant Marinara just outside the old city wall! The fish is all fresh and the owners are very knowledgeable about local wine and super friendly. Oh and go to church if you are there on a Sunday! The music is beautiful!
Stayed 2 nights in Nov 2018

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice property
Friendly English speaking staff. Comfortable room with a nice assortment of amenities and good wifi. Above average buffet. Tough location to locate when driving.
Stayed 1 night in Oct 2018
Response from Direttore741 on 6 Nov 2019
Dear Guest, On behalf of all the staff, thank you very much for sharing your recent experience with us at the Best Western Hotel Stella d’Italia in Marsala. We are pleased to know that our professionalism and cordiality are positively evaluated. I thank you again for the trust placed in me and I hope to welcome you soon to Marsala. Yours sincerely

8/10 Good

Al

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Difficult to find because of its location. More information must be given to help find the hotel.GPS sends you streets that are closed to traffic.
Stayed 1 night in Sep 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very beautiful room.Quite.Old world charm . Convenient location.Wonderful staff
Stayed 3 nights in Sep 2018
Response from Direttore741 on 6 Nov 2019
Dear Guest, On behalf of all the staff, thank you very much for sharing your recent experience with us at the Best Western Hotel Stella d’Italia in Marsala. We are pleased to know that our professionalism and cordiality are positively evaluated. I thank you again for the trust placed in me and I hope to welcome you soon to Marsala. Yours sincerely

10/10 Excellent

David

Jewel in the great of Marsala
A few days before we set out from Manchester, England, I called to discuss our room needs and was greeted by a lovely, professional and friendly person Ilenia. Ilenia Kindly answered all our questions and did so and a reassuring way. We were fortunate to meet Ilenia when we arrived and she came to greet us personally on arrival. It was such a personal touch and was lovely. We checked in which was very quick and very easy. The reception team are brilliant, Ilenia, Angelo, Frencesco, Piero; they have time and courtesy to help you no matter what the problem is. Our room was well appointed and had everything we needed. The standards of housekeeping and cleaning were excellent. Our room was always a welcome retreat, and very cool. All the staff at the hotel were brilliant, in the restaurant, front of house brilliant. The location of the hotel is excellent and the bar/restaurant owners locally were very kind, welcoming and courteous. We had a such a great holiday and WILL return before or just after Christmas it was so good.
Stayed 14 nights in Aug 2018

10/10 Excellent

Jinho

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best choice in Marsala.
Room was re-modeled in a modern way, hot spots right next to the city center square. Also valet parking is available, if you follow the sign from piazza castello.
Stayed 1 night in Jul 2018

8/10 Good

Alex, Jax, Fl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel , Good location. A bid difficult to get too but not imposible. WiFi was weak.
Stayed 1 night in Jul 2018

10/10 Excellent

JOSEPH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Dale, Windsor Ontario

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous location in the old city
We had a very pleasant stay at the Stella D'Italia. The room was very clean and had updated furnishings. The staff were very helpful and answered all of our questions to the best of their ability.
Stayed 2 nights in Jul 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2017

10/10 Excellent

Rosie, Essex, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely central hotel
This Hotel is lovely. Parking was difficult but the reception staff parked our car for us and returned it on the day we left with no issues. Reception staff were friendly and helpful with recommendation for restaurants and things to see. Typical centrally located Hotel. Air conditioning was very good, very clean rooms. Would recommend for a Marsala visit. Beautiful city!!
Stayed 2 nights in Aug 2017

10/10 Excellent

DAVID

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended
We drove to the hotel and they provide a parking service, which is good as the roads are narrow. The room was large, clean and well appointed. The bed was comfortable and the bathroom modern and well laid out. You could not ask for a more central position.

10/10 Excellent

Richard, Lafayette, LA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel in the nicest part of Marsala.
Very quiet. Friendly staff. Nice room & bathroom. Only complaint was pillows had odor from a possible cleaning. Otherwise everything 5 stars.

8/10 Good

Silvia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value and service.
Last minute booking - same afternoon. Great location close to shops and services. Buffet breakfast was good. Reception staff very helpful and assisted with carparking.

8/10 Good

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel . Only thing is at night a little noisey from music concerts until 3:00 AM and 1:30AM right out the windows. Especially, if you have to wake up early to go tourist Excursions.

6/10 Okay

mad

Liked: Cleanliness, staff & service, room comfort
Not a true 4 star but it's the best option there
The hotel is kind of ok. Staff at front desk are lovely and helpful. Parking was not an issue. Room spacious. The main issue is the room's smell and the severs stains on the carpet. Makes room look horribly old and dates. Also lobby has that white helogen bulbs that makes it look cheap. Breakfast was terrible but ok by Italian standards. I'd stay there again because it's the best option in Marsala

10/10 Excellent

Kevin, Locust Grove, VA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great time in Marsala!
Marsala was a wonderful town and the Hotel was right in the middle byr the Cathedral. The in town restaurant that was suggested was great and the hotal breakfast was also great.

10/10 Excellent

Julie, Vacaville, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and nice hotel
Hotel is in pedestrian area and a little tough to figure out where to leave car but hotel staff was helpful. Great location for site seeing and great breakfast. Room was very nice with comfortable bed. My family was happy here.

10/10 Excellent

Rose, NSW Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central luxury in Marsal
great hotel, very central, great breakfast and all good in the room. Recommended.

8/10 Good

tom, new jersey

Liked: Cleanliness, staff & service, property conditions & facilities
Next to town square where all activities are
Rooms are small but clean. Central location was excellent

8/10 Good

Verified traveller

Liked: Cleanliness
Good stay, mixed service.
Centrally located hotel, very close to the Port and also the town. We received good service from all the staff, except for Jessica. She wasn't polite or helpful and when asked a question, made us feel like it was a huge deal to help us. The rest of the staff were really helpful. We were given an average room the first night, where the air conditioning wasn't working properly, however only when we changed on the last night, noticed how much better it could've been. Wifi is extremely slow even in the reception. Breakfast was decent with lots of cakes. Would've been better if they had hot food such as omelettes or scrambled eggs.

8/10 Good

Caroline C.

Liked: Cleanliness, staff & service, room comfort
Marsala magic
Ideal location in centre of old Town. Quite and still with friendly and informative staff. Wonderful breakie included.

6/10 Okay

GARETH, Sydney

Liked: Cleanliness
Functional hotel
This is a functional hotel in a great position. The room was fine and we liked the terrace. The only suggestion is that the foyer and breakfast areas receive a little decorating attention to make them more welcoming and comfortable. The breakfast while adequate is not anything more than that. A little more variety would be a big improvement.

8/10 Good

Eleanor, Markham,Ontario, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
getting to the hotel is tricky
We had a lovely stay the Hotel was great. Getting to the hotel was a challenge because it is actually located on a walking mall area.i

10/10 Excellent

FMM1

Liked: Cleanliness, staff & service, room comfort
Marsala
The location of the hotel is good Many shops and restaurants nearby The attention of the staff is excellent The hotel is very elegant The internet service esbueno Has parking

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Great Location - Lovely Staff
We stayed here for New Year - two nights. Really nice hotel, great location, lovely little town. Staff were friendly and helpful. Great breakfast. would definitely go back.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel well located.
The hotel is very well located in the only nice part of the city! Stores and restaurants are very close. THis was a perfect overnight stay.

8/10 Good

Nora, Atlanta, GA, USA

Liked: Cleanliness
Stella D'Italia
This hotel has few amenities expected in America or experienced elsewhere in Sicily. The gentleman staffer Giampiero was very friendly and helpful with suggestions and arrangements at restaurants. Wi-Fi reception was only available in the lobby, but it was very good there.

10/10 Excellent

Chuck, Napoli

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, VERY CENTER OF MARSALA
Staff was great. Provided good local guidance for a restaurant that was exceptional and very reasonably priced. I was very impressed with the location, room, service. Thanks for a great stay.

8/10 Good

Malcolm, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent and efficient staff on arrival. Offered to park car in hotel car park. We arrived late and were greeted warmly with suggestions of an enoteca for a late glass of marsala. Great location in middle of old town. The only slight drawback was that breakfast was not as good as expected.

6/10 Okay

Steve

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Central to main square
Our room was quirky having a bridge 'corridor' across the street, however this was the only form of natural light into the room so was kept in permanent gloom. We asked if we could move but our request was met with surprise as this room was apparently frequently requested!! Beats me as to why.. However the staff were charming and obliging which helped us overlook the tattiness and faults of the building. I would question the four star rating as we found a far superior three star hotel for our next trip to Marsala.

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Marsala - July 2012
Lovely hotel - very comfortable and clean. Extremely helpful and friendly staff. Very good breakfast