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Reviews of The Granville Hotel

4 out of 5
The Granville Hotel
Meagher Quay, Waterford

Reviews

9.4

Exceptional

Rating 10 - Excellent. 531 out of 762 reviews" "
Rating 8 - Good. 183 out of 762 reviews" "
Rating 6 - Okay. 31 out of 762 reviews" "
Rating 4 - Poor. 15 out of 762 reviews" "
Rating 2 - Terrible. 2 out of 762 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Fahmy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent historical property with exceptional service. The attitude from the front desk to the restaurant staff was as good as you can hope for on any trip.

8/10 Good

Ronald

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Wry quaint older boutique hotel.
Stayed 1 night in Mar 2024

10/10 Excellent

Brian

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything is up to standard at this hotel. Courteous staff very helpful, good quality food, excellent lunch carvery. The room was big and spacious with a good size ensuite. Access is a bit complicated if you are driving and don’t know the layout of the city centre, the Sat nav can lead you around in circles. The car park is across a very busy road opposite the hotel. Would we stay again? Yes definitely.
Stayed 2 nights in Mar 2024

6/10 Okay

Lawrence, Drogheda

Liked: Cleanliness, staff & service
Cannot recommend. Check in at 4! No earlier even though we were waiting in the lobby two hours early and watched others check in. The room we finally got was not the best (very small). Did not feel like a valued customer.
Stayed 2 nights in Feb 2024

10/10 Excellent

Patrick

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff ,rooms are very clean .loved it
Stayed 2 nights in Feb 2024

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front staff was very professional. Room was very comfortable and close to sightseeing spots/pubs. The pub below served the best Guinness I had in Ireland. Thank you.
Stayed 1 night in Feb 2024

10/10 Excellent

Kenneth, Orlando

Stayed 1 night in Jan 2024

8/10 Good

Usama

Stayed 1 night in Jan 2024

10/10 Excellent

Claire

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

6/10 Okay

Austin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Ann

Stayed 1 night in Jan 2024

10/10 Excellent

LRout

Business traveller
Liked: Property conditions & facilities, room comfort
Would definitely stay there again
A very nice hotel... the staff are super and the food is great. The bed was pretty comfy. The room was nice, not overly fancy but did what it needed to do.
Stayed 1 night in Jan 2024

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great hotel!
Just a lovely night away after the busy christmas period, staff at front desk and bar so lovely, breakfast great,beds so comfortable and room with a lovely view of the quay! Perfect hotel to explore Waterford! We are regular visitors, see you soon
Stayed 1 night in Jan 2024

8/10 Good

Paul

Stayed 3 nights in Dec 2023

10/10 Excellent

mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Felt at home here when I returned to Waterford for first time in a long time. Loved the scones.
Stayed 5 nights in Dec 2023
Response from Customer Care on 23 Dec 2023
Dear MarkThank you for your lovely review . We do hope you get to visit us again soon,Kind regardsCustomer Care Team

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Christina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

8/10 Good

Samantha

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Wonderful but skip breakfast
The hotel was wonderful, comfortable, and clean. The front desk staff were also fabulous. However, the breakfast hostess was condescending and unwelcoming, which is the antithesis of every other experience we had in Ireland.
Stayed 1 night in Nov 2023
Response from Customer Care on 23 Dec 2023
Apologies Samantha for your experience and we will certainly address this. Delighted though you did enjoy your breakfast.We do hope you will come back to us again.Taking this opportunity of wishing you a very Happy Christmas

10/10 Excellent

Bertie

Stayed 1 night in Nov 2023

10/10 Excellent

Francis, Summerville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Granville is a classic. I’ll be back and am happy to recommend them.
Stayed 2 nights in Nov 2023
Response from Customer Care on 23 Dec 2023
Dear Francis, Delighted you enjoyed your stay with us and we do hope you get to stay with us again soon Happy Christmas

10/10 Excellent

Tracy Ann

Stayed 1 night in Oct 2023

10/10 Excellent

Janet L

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We love your hotel. Please have some flat pillows available.
Stayed 1 night in Oct 2023

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful, full of character from schools and great professional staff
Stayed 1 night in Oct 2023

10/10 Excellent

Brock

Stayed 1 night in Oct 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very enjoyable stay
Receptionist extremely helpful. She managed to find a quiet room at last minute - very grateful to her, the room was perfect 👌 Breakfast was delicious, lots to choose from and everything super fresh.
Stayed 1 night in Oct 2023

10/10 Excellent

marie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A glamorous old place. We stayed just a night en route to Kenmare from Rosslare, and it was elegant and comfortable. Dinner in the restaurant was really, really good.
Stayed 1 night in Oct 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel
The hotel was well located and in good condition. The staff were very helpful and the breakfast was good. The only challenges were that the location requires you to drop off luggage and remark the car down the street. Not too far at all but there were tour buses parked in front and nowhere to stop and unload. Also, construction across the street was quite loud during the day with a front facing room. Both challenges are difficult for the hotel to control, but perhaps valet support could help with luggage drop off in situations like this. Overall a lovely hotel. (10/23)
Stayed 1 night in Oct 2023

8/10 Good

Marjorie L

Liked: Cleanliness, amenities, property conditions & facilities
Wifi is terrible. Staff said they would look into it and come back but they never did. Otherwise hotel is very nice.
Stayed 1 night in Oct 2023

10/10 Excellent

Charles

Stayed 1 night in Oct 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nicest hotel in Waterford
The hotel is really nicely appointed and the nicest hotel we’ve stayed in so far. Also the room was the largest. Huge by most European standards. The staff is very friendly (as has been everywhere we’ve been). Highly recommended
Stayed 2 nights in Oct 2023

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great place in Waterford
Hotel staff was superb, very friendly and helpful. I would absolutely recommend also either having a pint or dinner at their restaurant: very good food and excellent service in an welcoming environment with plenty of local families. Location was great: a two minute walk from the Waterford Catholic Cathedral and shopping area and about a 10 minute walk to House of Waterford. The hotel is also within walking distance from the bus and train station. The only downside was the location of my room, which was directly on top of the bar and could hear the music until 11:30 pm
Stayed 2 nights in Oct 2023

10/10 Excellent

Kayla

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was absolutely beautiful. Great dining and very walkable. The staff was so accommodating from the front desk to the restaurant staff. Our room was huge and absolutely gorgeous.
Stayed 1 night in Oct 2023

10/10 Excellent

Howard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

6/10 Okay

Irene

Travelled with family
Liked: Staff & service
Construction right outside our room. Old hotel, had to climb stairs to get to the bed. I am sure it is mostly used for bus trips.
Stayed 1 night in Oct 2023

10/10 Excellent

Howard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Great breakfast. Staff was friendly and very helpful. I would definitely stay there again.
Stayed 1 night in Oct 2023

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay, great location.
Very good stay. Great room. Great restaurant. Very good location to walk and see sights.
Stayed 2 nights in Sep 2023

10/10 Excellent

Luis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel was staff was helpful with dinner recommendations, a special thank to Fiona at the front desk.
Stayed 1 night in Sep 2023

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location to the museums. Great bar and dining room. We really enjoyed ourselves.
Stayed 2 nights in Sep 2023

6/10 Okay

Dick

Travelled with group
We had a rental car. Because they cater to bus groups, we couldn’t unload our luggage in front of the hotel. They allow all parking spaces in front of the hotel for buses. We had to haul our luggage from over a block away in the pouring rain. It would be better if after unloading passengers, the buses parked off site. This was a disaster.
Stayed 1 night in Sep 2023

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely amazing, thank you from Australia.
Stayed 1 night in Sep 2023

10/10 Excellent

isabel

Stayed 1 night in Sep 2023

10/10 Excellent

Ken

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

Bill

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good breakfast
Stayed 1 night in Sep 2023

10/10 Excellent

Sara

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location, old world charm, fabulous staff and a lovely bar.
Stayed 1 night in Aug 2023

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay.
Comfortable central hotel with great breakfasts & friendly staff.
Stayed 3 nights in Aug 2023

10/10 Excellent

Sandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a lovely welcoming property. Could’ve booked a week longer just for this hotel
Stayed 2 nights in Aug 2023

4/10 Poor

Louis

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Older hotel with low water pressure and heavy bus traffic from various tour companies. No working schedule/heating system, small room. Extremely noisy outside traffic from your buses, construction, beer delivery trucks and cars all starting at 7 am. Due to location in main street, no chance for sleeping in.
Stayed 1 night in Aug 2023
Response from Granville Hotel on 28 Aug 2023
Dear Louis,Thank you for taking the time to leave a review of your recent stay, your constructive feedback will be noted as we are continuously looking to improve customer expectations.Next time enquire about a rear facing room.Kind RegardsAdrian RossettiDeputy General Manager

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, safe, historic hotel,excellent dinner options.
Stayed 1 night in Aug 2023
Response from Granville Hotel on 28 Aug 2023
Dear Carol,Thank you for your 5 star review, the team are all pleased with the positive feedback that you gave us. We are encouraged and motivated by your positive review and we all look forward to welcoming you back for more TLC!!Kind RegardsAdrian RossettiDeputy General Manager