We're sorry you didn't enjoy your recent experience with us, Graeme, and we sincerely apologize for failing to meet or exceed your expectations.

We're glad you enjoyed your recent experience with us, Donna, and thank you for your positive review. I'll pass your positive review on to our various Department Managers - particularly our Housekeeping Manager - as they, and their respective staff members, all work extremely hard to ensure our guests enjoy every aspect of their experience with us. Once again, thanks for your positive review and we look forward to serving you as our guest again soon.

We're sorry you didn't enjoy your recent experience with us, Gabriette, and we sincerely apologize for failing to meet or exceed your expectations.

We're sorry you didn't enjoy your recent experience with us, Gjergji, and we sincerely apologize for failing to meet or exceed your expectations.

We're sorry you didn't enjoy your recent experience with us, Curtis, and we sincerely apologize for failing to meet or exceed your expectations.

We're sorry you didn't enjoy your recent experience with us, Michael, and we sincerely apologize for failing to meet or exceed your expectations.

We're sorry you didn't enjoy your recent experience with us, Dan, and we sincerely apologize for failing to meet or exceed your expectations.

We're glad you enjoyed your recent experience with us, Embreetta, and thank you for your very positive review. I'll pass your positive review on to our various Department Managers - as they, and their respective staff members, all work extremely hard to ensure our guests enjoy every aspect of their experience with us. Once again, thanks for your very positive review and we look forward to serving you as our guest again soon.

We're glad you enjoyed your recent experience with us, Bernice, and thank you for your positive review. We sincerely apologize for the miscommunication about the number of guests per room, but the maximum number of beds we have in any one room is two. Once again, thanks for your positive review and we look forward to serving you as our guest again soon.

We're sorry you didn't enjoy your recent experience with us, Kirkpatrick, and we sincerely apologize for failing to meet or exceed your expectations.

We're glad you thoroughly enjoyed your recent experience with us, E-pin, and thank you for your very positive review. I'll pass your positive review on to our various Department Managers - as they, and their respective staff members, all work extremely hard to ensure our guests enjoy every aspect of their experience with us. Once again, thanks for your very positive review and we look forward to serving you as our guest again soon.

We're sorry you didn't enjoy your recent experience with us, Kayla, and we sincerely apologize for failing to meet or exceed your expectations.

We're glad you enjoyed your recent experience with us, Eileen, and thank you for your very positive review. I'll pass your positive review on to our various Department Managers - as they, and their respective staff members, all work extremely hard to ensure our guests enjoy every aspect of their experience with us. Once again, thanks for your very positive review and we look forward to serving you as our guest again soon.

We're glad you thoroughly enjoyed your recent experience with us, Susan, and thank you for your very positive review. I'll pass your positive review on to our various Department Managers - as they, and their respective staff members, all work extremely hard to ensure our guests enjoy every aspect of their experience with us. Once again, thanks for your very positive review and we look forward to serving you as our guest again soon.

We're sorry you didn't enjoy your recent experience with us, Gabriel, and we sincerely apologize for failing to meet or exceed your expectations.

We're glad you thoroughly enjoyed your recent experience with us, Anton, and thank you for your very positive review. I'll pass your positive review on to our various Department Managers - as they, and their respective staff members, all work extremely hard to ensure our guests enjoy every aspect of their experience with us. Once again, thanks for your very positive review and we look forward to serving you as our guest again soon.

We're glad you thoroughly enjoyed your recent experience with us, Lisa, and thank you for your kind words and very positive review. I'll pass your kind words and positive review on to our various Department Managers - as they, and their respective staff members, all work extremely hard to ensure our guests enjoy every aspect of their experience with us. We like to think our hotel is moderately priced for the services and amenities provided, so it's always nice to have a guest affirm our thinking. Once again, thanks for your kind words and very positive review and we look forward to serving you as our guest again soon.

We're glad you enjoyed your recent experience with us, Cathy, and thank you for your positive review. I'll pass your positive review on to our various Department Managers - as they, and their respective staff members, all work extremely hard to ensure our guests enjoy every aspect of their experience with us. Once again, thanks for your positive review and we look forward to serving you as our guest again soon.

We're sorry you didn't enjoy your recent experience with us, Jody, and we sincerely apologize for failing to meet or exceed your expectations.

Kristen, I believe I addressed your concerns on our Google Business Profile page last week.

We're glad you thoroughly enjoyed your recent experience with us, Natalie, and thank you for your kind words and very positive review. I'll pass your kind words and positive review on to our various Department Managers - especially our Front Desk and Housekeeping Managers - as they, and their respective staff members, all work extremely hard to ensure our guests enjoy every aspect of their experience with us. Our staff pride themselves in providing exceptional customer service, so it's always nice to have a guest affirm that this was the outcome of those efforts. Once again, thanks for your kind words and very positive review and we look forward to serving you as our guest again soon.

We're sorry you didn't enjoy your recent experience with us, Brenda, and we sincerely apologize for failing to meet or exceed your expectations.

We're glad you enjoyed your recent experience with us, Seanna, and thank you for your positive review. I'll pass your positive review on to our various Department Managers - as they, and their respective staff members, all work extremely hard to ensure our guests enjoy every aspect of their experience with us. Once again, thanks for your positive review and we look forward to serving you as our guest again soon.

We're sorry you didn't enjoy your recent experience with us, David, and we sincerely apologize for failing to meet or exceed your expectations.

We're glad you enjoyed your recent experience with us, Syed, and thank you for your positive review. I'll pass your positive review on to our various Department Managers - as they, and their respective staff members, all work extremely hard to ensure our guests enjoy every aspect of their experience with us. Once again, thanks for your positive review and we look forward to serving you as our guest again soon.

We're glad you thoroughly enjoyed your recent experience with us, Kamarbir, and thank you for your kind words and very positive review. I'll pass your kind words and positive review on to our various Department Managers - especially our Front Desk Manager - as they, and their respective staff members, all work extremely hard to ensure our guests enjoy every aspect of their experience with us. Once again, thanks for your kind words and very positive review and we look forward to serving you as our guest again soon.

We're glad you enjoyed your recent experience with us, "Anonymous," and thank you for your positive review. I'll pass your positive review on to our various Department Managers - as they, and their respective staff members, all work extremely hard to ensure our guests enjoy every aspect of their experience with us. Once again, thanks for your positive review and we look forward to serving you as our guest again soon.

We're glad you thoroughly enjoyed your recent experience with us, Rachel, and thank you for your kind words and very positive review. I'll pass your kind words and positive review on to our various Department Managers - as they, and their respective staff members, all work extremely hard to ensure our guests enjoy every aspect of their experience with us. Once again, thanks for your kind words and very positive review and we look forward to serving you as our guest again soon.

We're glad you thoroughly enjoyed your recent experience with us, Rachel, and thank you for your kind words and very positive review. I'll pass your kind words and positive review on to our various Department Managers - as they, and their respective staff members, all work extremely hard to ensure our guests enjoy every aspect of their experience with us. Once again, thanks for your kind words and very positive review and we look forward to serving you as our guest again soon.

We're glad you thoroughly enjoyed your recent experience with us, Rachel, and thank you for your kind words and very positive review. I'll pass your kind words and positive review on to our various Department Managers - as they, and their respective staff members, all work extremely hard to ensure our guests enjoy every aspect of their experience with us. Once again, thanks for your kind words and very positive review and we look forward to serving you as our guest again soon.

We're glad you thoroughly enjoyed your recent experience with us, Teena, and thank you for your kind words and very positive review. I'll pass your kind words and positive review on to our various Department Managers - especially our Front Desk Manager - as they, and their respective staff members, all work extremely hard to ensure our guests enjoy every aspect of their experience with us. Once again, thanks for your kind words and very positive review and we look forward to serving you as our guest again soon.

We're glad you thoroughly enjoyed your recent experience with us, Rachel, and thank you for your kind words and very positive review. I'll pass your kind words and positive review on to our various Department Managers - as they, and their respective staff members, all work extremely hard to ensure our guests enjoy every aspect of their experience with us. We like to think our Staff are committed to providing excellent customer service and that we provide some of the best home-cooked meals in Edmonton, served up with an extra heaping helping of our warm hospitality, so it's always nice when a guest affirms our thinking. Once again, thanks for your kind words and very positive review and we look forward to serving you as our guest again soon.

We're sorry you didn't enjoy your recent experience with us, Jeff, and we sincerely apologize for failing to meet or exceed your expectations.

We're sorry you didn't enjoy your recent experience with us, Harpreet, and we sincerely apologize for failing to meet or exceed your expectations. With respect to the Air Conditioning and iron, may I offer the following suggestion: If this should ever happen to you again at ANY hotel, please contact the Front Desk staff immediately and they will send maintenance up to investigate and resolve any issue(s). If maintenance can't quickly resolve the issue(s) to your complete satisfaction, the Front Desk staff can also arrange to move you to a different room, on a different floor, depending on availability. The same goes for noise and the smell of cigarette smoke. Contact the Front Desk staff immediately and they will send security and/or a Duty Manager up to investigate and to quickly resolve the issue to your complete satisfaction. Once again, please accept our sincerely apology for failing to meet or exceed your expectations.

We're glad you thoroughly enjoyed your recent experience with us, Rafal, and thank you for your kind words and very positive review. I'll pass your kind words and positive review on to our various Department Managers - as they, and their respective staff members, all work extremely hard to ensure our guests enjoy every aspect of their experience with us. We like to think our Staff are committed to providing excellent customer service and that the hotel is moderately priced for the amenities that are available, so it's always nice when a guest affirms our thinking. Once again, thanks for your kind words and very positive review and we look forward to serving you as our guest again soon.

We're sorry you didn't enjoy your recent experience with us, Andrew, and we sincerely apologize for failing to meet or exceed your expectations. With respect to the "Loud partying and cigarette smoke," may I offer the following suggestion: If this should ever happen to you again at ANY hotel, please contact the Front Desk staff immediately and they will send Security and/or a Duty Manager up to investigate and resolve any issue(s). The Front Desk Staff can also arrange to move you to a different room, on a different floor, depending on availability. Once again, please accept our sincerely apology for failing to meet or exceed your expectations.

We're glad you enjoyed your recent experience with us, William, and thank you for your positive review. I'll pass your positive review on to our various Department Managers - as they, and their respective staff members, all work extremely hard to ensure our guests enjoy every aspect of their experience with us. Once again, thanks for your positive review and we look forward to serving you as our guest again soon.

We're glad you thoroughly enjoyed your recent experience with us, Karen, and thank you for your kind words and very positive review. I'll pass your kind words and positive review on to our various Department Managers - especially our Front Desk Manager - as they, and their respective staff members, all work extremely hard to ensure our guests enjoy every aspect of their experience with us. Once again, thanks for your kind words and very positive review and we look forward to serving you as our guest again soon.

We're glad you enjoyed your recent experience with us, Amber, and thank you for your kind words and very positive review. I'll pass your kind words and positive review on to our various Department Managers - as they, and their respective staff members, all work extremely hard to ensure our guests enjoy every aspect of their experience with us. Once again, thanks for your very positive review and we look forward to serving you as our guest again soon.

We're sorry you didn't enjoy your recent experience with us, Maddy, and we sincerely apologize for failing to meet or exceed your expectations.

We're glad you thoroughly enjoyed your recent experience with us, Randall, and thank you for your kind words and very positive review. I'll pass your kind words and positive review on to our various Department Managers - as they, and their respective staff members, all work extremely hard to ensure our guests enjoy every aspect of their experience with us. We are proud to have provided a smoke-free premises since Jan. 1, 2015 and we feel like guest laundry services are just another of the essential "amenities" we are pleased to provide our guests. Once again, thanks for your kind words and very positive review and we look forward to serving you as our guest again soon.

We're glad you enjoyed your recent experience with us, Crisanto, and thank you for your positive review. I'll pass your positive review on to our various Department Managers - as they, and their respective staff members, all work extremely hard to ensure our guests enjoy every aspect of their experience with us. Once again, thanks for your positive review and we look forward to serving you as our guest again soon.

We're sorry you didn't enjoy your recent experience with us, Lisa, and, for that, we sincerely apologize. May I suggest this: If this should ever happen to you again at any hotel, please call the Front Desk immediately and they can arrange to move you to a different room, depending on availability. Once again, please accept our sincere apologies for failing to meet or exceed your expectations.

We're glad you thoroughly enjoyed your recent experience with us, Tahir, and thank you for your kind words and very positive review. I'll pass your kind words and positive review on to our various Department Managers - as they, and their respective staff members, all work extremely hard to ensure our guests enjoy every aspect of their experience with us. We like to think our Staff are committed to providing excellent customer service and that the hotel is moderately priced for the amenities that are available, so it's always nice when a guest affirms our thinking. Once again, thanks for your kind words and very positive review and we look forward to serving you as our guest again soon.

We're sorry you didn't enjoy your recent experience with us, Caitlyn, and we sincerely apologize for failing to meet or exceed your expectations.

We're sorry you didn't enjoy your recent experience with us, Dallas, and we sincerely apologize for failing to meet or exceed your expectations.

We're glad you enjoyed your recent experience with us, Mavis, and thank you for your kind words and very positive review. I'll pass your kind words and positive review on to our various Department Managers - as they, and their respective staff members, all work extremely hard to ensure our guests enjoy every aspect of their experience with us. Once again, thanks for your very positive review and we look forward to serving you as our guest again soon.

We're glad you thoroughly enjoyed your recent experience with us, Cheng, and thank you for your very positive review. I'll pass your positive review on to our various Department Managers - as they, and their respective staff members, all work extremely hard to ensure our guests enjoy every aspect of their experience with us. Once again, thanks for your very positive review and we look forward to serving you as our guest again soon.

We're glad you thoroughly enjoyed your recent experience with us, Colin, and thank you for your very positive review. I'll pass your positive review on to our various Department Managers - especially our Front Desk and Housekeeping Managers - as they, and their respective staff members, all work extremely hard to ensure our guests enjoy every aspect of their experience with us. Our staff pride themselves in providing excellent customer service and our Housekeeping Staff take a lot of pride in the work that they do, so it's always nice to have a guest acknowledge their efforts. Once again, thanks for your very positive review and we look forward to serving you as our guest again soon.

We're sorry you didn't enjoy your recent experience with us, Lisa, and we sincerely apologize for failing to meet or exceed your expectations.