Breakfast and dinner served

Reviews of Courtyard by Marriott London Gatwick Airport

4 out of 5
Courtyard by Marriott London Gatwick Airport
London Gatwick Airport, Buckingham Gate, Gatwick, England

Reviews

8.2

Very good

Rating 10 - Excellent. 436 out of 1004 reviews" "
Rating 8 - Good. 319 out of 1004 reviews" "
Rating 6 - Okay. 129 out of 1004 reviews" "
Rating 4 - Poor. 61 out of 1004 reviews" "
Rating 2 - Terrible. 59 out of 1004 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

John, Axbridge

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

CLAIRE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff, welcoming reception area, very convenient for the airport easily walkable and a fair price
Stayed 1 night in Mar 2024
Response from Hotel Manager on 19 Mar 2024
Dear CLAIRE , Thank you for sharing you stay with me , its great to read that my team made you feel welcomed , i do hope that next time we are you first choice of hotel.

10/10 Excellent

Julie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just a short bus ride (£8) from Gatwick to the hotel.
Stayed 1 night in Feb 2024
Response from Hotel Manager on 13 Mar 2024
Dear Julie , Thank you for the 5 star review , we are so glad you had a good stay , we do hope that we get the chance to welcome you back to our hotel again soon.

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent value for money and service and 5 minutes walk to the departures highly recommend this company. Clean comfortable and fair price for the food
Stayed 2 nights in Mar 2024
Response from Hotel Manager on 19 Mar 2024
Dear Ian, Thank you for the 5 out of 5 and thank you for the lovely review , this has been shared with the team , comments like your lets the team know that they are doing an amazing job , thank you

4/10 Poor

DANIEL

Disliked: Cleanliness, property conditions & facilities
Bathroom was filthy and the shower had hair on the walls
Stayed 1 night in Mar 2024
Response from Hotel Manager on 19 Mar 2024
Dear DANIEL , Thank you for sharing your stay with me , i am sorry that the bathroom was filthy , i trust that you made the team aware so that they correct this , i appreciate all feedback even negative as it gives myself and the team to review and improve , i do hope that you do come back to stay with us so i can show you that this is a one off.

2/10 Terrible

Francis

Business traveller
Liked: Staff & service
Disliked: Cleanliness
No cell phone network in the rooms. I missed 2 important business calls staying here. Never again
Stayed 1 night in Mar 2024
Response from Hotel Manager on 19 Mar 2024
Dear Francis , Thank you for taking the time to let me know your thoughts , as we have triple glassing to make the hotel sound proof this is due to the planes and the noise they make , we do have a mobile phone booster system within the hotel to remedy this , clearly it was not working at the time you was here , if and when you come back to stay with us , please make us aware that you not able to make a cell phone call and the team will make sure that you are able.

10/10 Excellent

Marlene

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was great, they have a 24hr check in which was great since our flight was 5 hours delayed and arrived after 4am. Located close to airport. Breakfast (additional fee) was delicious and the ladies were very sweet and helpful. Room was clean, lots of electric outlets (British and European) and USB ports. Great stay.
Stayed 1 night in Mar 2024
Response from Hotel Manager on 19 Mar 2024
Dear Marlene , Thank you for sharing you stay with me , I am so pleased to read that you had a good stay with us , i do hope we get the chance to welcome you back to our hotel again soon.

6/10 Okay

lisa

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel rooms are tired and need a refurb. Pillows on the bed are terrible. The restaurant is not worth visiting for dinner.
Stayed 1 night in Feb 2024
Response from Hotel Manager on 13 Mar 2024
Dear Lisa , Thank you for sharing your concerns. We apologize for the shortcomings you experienced with our rooms, and restaurant. Your feedback is so important and we'll work diligently to improve. We hope we get the chance to provide you next time you stay with us a better experience.

10/10 Excellent

Bryan

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice hotel short walk from the airport
Stayed 1 night in Feb 2024
Response from Hotel Manager on 27 Feb 2024
Dear Bryan , Thank you for the 5 star review and thank you for staying with us , we hope that when you are back in area that you do come to stay with us.

8/10 Good

Andy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were friendly and courteous
Stayed 1 night in Feb 2024
Response from Hotel Manager on 19 Feb 2024
Dear Andy , Thank you for taking the time to leave us a 4 star review , we do hope that we get the chance to serve you again , safe Travels

10/10 Excellent

EVGENIY

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was great. They helped my dad a lot and are very friendly. Thank you all.
Stayed 1 night in Jan 2024
Response from Hotel Manager on 19 Feb 2024
Providing excellent service and assistance is a top priority for us, and we're delighted to know that your experience reflected this commitment, do hope that we get chance to welcome you back to our hotel soon.

10/10 Excellent

Allen

Stayed 1 night in Jan 2024

2/10 Terrible

ARMANDO, MIAMI

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
i have extra charges in my card
Stayed 1 night in Jan 2024
Response from Hotel Manager on 19 Feb 2024
Dear Guest , Thank you for taking the time to leave us this feedback , we will reach out to you to find out some more information.

10/10 Excellent

Barbara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Hotel Manager on 19 Feb 2024
Dear Guest, Thank you so much for the perfect score of 5 out of 5! We are thrilled to hear that you had an exceptional experience during your stay. Your positive feedback is greatly appreciated.

10/10 Excellent

shaun

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The reception staff gave me such a warm welcome when i eventually arrived at the hotel in the very early hours of the morning ....absolutely fantastic a, very comfortable room,with everything that you could possible need could be found here....my particular thanks to Elizabeth for such kindness in allowing me to park overnight without actually booking....i was so grateful after such along day ....i rate this hotel as one of the best ive stayed in ....would totally recommend if you are flying from Gatwick....
Stayed 1 night in Jan 2024
Response from Hotel Manager on 19 Feb 2024
Thank you for taking the time to share your positive experience at our hotel. We're delighted to hear that you received a warm welcome from our reception staff, especially during the early hours of the morning.We appreciate your kind words about Elizabeth's exceptional service. We are proud to have team members like her who go above and beyond to assist our guests ,If your travels bring you back to Gatwick, we would love you to come and stay with us , safe travels

10/10 Excellent

Tina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Hotel Manager on 19 Feb 2024
Thank you so much for taking the time to rate your experience with us, and for the perfect score of 10 out of 10! We are thrilled to hear that you had an exceptional stay. we do hope that when you are back in the area that you do come and stay with us.

10/10 Excellent

Kim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect spot to stay with easy airport shuttle to get us to the airport for our flight - comfortable and quiet and very convenient
Stayed 1 night in Dec 2023
Response from Hotel Manager on 19 Feb 2024
Your kind words mean a lot to our team, and we appreciate your recognition of our efforts to make your stay enjoyable. Should your travels bring you back to Gatwick, we would be honored to welcome you again.

10/10 Excellent

Aleksandra

Stayed 1 night in Dec 2023
Response from Hotel Manager on 19 Feb 2024
Dear Guest , It's our utmost priority to ensure our guests have a memorable and enjoyable time, and your positive feedback reassures us that we are on the right track, we hope we get the chance to welcome you back to our hotel again soon

8/10 Good

Nick

Travelled with family
Liked: Amenities
Very close to Gatwick airport terminal. Within walking distance.
Stayed 2 nights in Nov 2023

10/10 Excellent

Sally

Stayed 1 night in Nov 2023

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
It was Ok
Stayed 1 night in Oct 2023

10/10 Excellent

Douglas

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a great facility nice and close to the airport
Stayed 1 night in Oct 2023

8/10 Good

Shabir

Liked: Cleanliness, staff & service, property conditions & facilities
Very close to Airport
Stayed 1 night in Oct 2023

8/10 Good

Stuart

Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 1 night in Oct 2023

8/10 Good

Hannah

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It was very convenient for visiting london and flying out of gatwick airport.
Stayed 2 nights in Oct 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Gatwick stay
Quiet, convenient, and really nice food!
Stayed 1 night in Oct 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Location
Excellent location near Gatwick (London) Airport. We noticed people (who knew the way) walked to the hotel from Gatwick Airport. We preferred the shuttle bus which was so convenient. The hotel had everything we needed for a perfect layover - lovely quiet rooms, tasteful restaurant, lounge with bar & excellent staff… perfect!
Stayed 1 night in Oct 2023

8/10 Good

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

6/10 Okay

Glenda

Travelled with family
Liked: Cleanliness
Convenient location. Very comfortable room. Some issues with plumbing and amenities.
Stayed 1 night in Oct 2023

2/10 Terrible

Chia

Stayed 1 night in Oct 2023

10/10 Excellent

Baljinder

Liked: Cleanliness, property conditions & facilities
Need to improve breakfast variety
Stayed 1 night in Sep 2023

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

4/10 Poor

Kathleen

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
all good thankyou. forgotten the ladies name but she was super helpful and gracious dealing with breakfast. nice stop off after a long day. thank you
Stayed 1 night in Sep 2023

10/10 Excellent

trudy

Stayed 1 night in Sep 2023

4/10 Poor

Helen

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
This is my normally my favourite hotel when travelling through Gatwick airport. I did arrive at 12 and they allowed me a complimentary early check in unfortunately they gave me a room on the ground floor with a bath tub that was extremely small or for a child. The air conditioning system sounded like a plane landing every time it kicked in to the point I had to remove the key from the port to stop it. I have stayed here at 20+ times before and minor things have happened in the past and previously I have always been impressed by how check out handle it, not this time I was told it’s the same bath in every room (the room was equipped for people with disabilities). That is not true never had a issue previously and she also told me I should have used a switch underneath the thermometer to switch off the AC. I’m sorry it’s obviously my fault! And it will be my fault when I choose a different hotel from the many around in the same price bracket for my next stay !
Stayed 1 night in Sep 2023

10/10 Excellent

Ashleigh

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
After our flights were cancelled at heathrow, whilst travelling with a baby and toddler, we were very stressed and tired. The hotel was very quiet, comfortable and provided us with an excellent rest and recharge before continuing on our journey. Breakfast was lovely and Ray went out of her way to ensure our toddller was happy.
Stayed 1 night in Sep 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
Everything was fine, comfortable, clean. A big plus was a restaurant on site.
Stayed 1 night in Sep 2023

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Frustrated Traveler
It was very good in all departments and would recommend The Courtyard to anyone who needed a stopover when they were having to use Gatwick Airport. Staff good, beds comfortable, rooms well appointed and food very accessible.
Stayed 1 night in Sep 2023

8/10 Good

kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Okay
Booked here for night before going on holiday was okay nothing special
Stayed 1 night in Sep 2023

6/10 Okay

Jane

Travelled with partner
Liked: Cleanliness
Did not feel that this Marriott was up to the normal Marriott standards, even for a Courtyard
Stayed 1 night in Sep 2023

10/10 Excellent

Fran

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed overnight before our flight. Reasonably priced, smooth check in & comfortable beds, room was quiet.
Stayed 1 night in Sep 2023

10/10 Excellent

Christina

Stayed 3 nights in Sep 2023

8/10 Good

Karen

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2023

10/10 Excellent

Adrian

Stayed 1 night in Apr 2023

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful staff
Stayed 1 night in Sep 2023

8/10 Good

Jerome

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 2 nights in Aug 2023

10/10 Excellent

Anna-Marie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place conveniently next to the airport.
Stayed 1 night in Aug 2023

8/10 Good

Robert

Liked: Cleanliness, property conditions & facilities, room comfort
Not happy
Two night visit. At 7.35am on the first morning a new guest was given a key to our room. The room phone did not work. Longer than 10 minute walk.
Stayed 2 nights in Aug 2023