Front of property

Reviews of The Johnstown Estate

4 out of 5
The Johnstown Estate
Johnstown Estate, Enfield, Co. Meath

Reviews

8.6

Excellent

Rating 10 - Excellent. 195 out of 369 reviews" "
Rating 8 - Good. 113 out of 369 reviews" "
Rating 6 - Okay. 32 out of 369 reviews" "
Rating 4 - Poor. 20 out of 369 reviews" "
Rating 2 - Terrible. 9 out of 369 reviews" "

9.2/10

Cleanliness

8.6/10

Staff & service

9.2/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Regina

Liked: Cleanliness, staff & service, property conditions & facilities
We had a very enjoyable weekend and would highly recommend to friends
Stayed 1 night in Mar 2024
Response from Joseph Braganza on 3 Apr 2024
Thank you for taking the time to give us your opinion through the online review, all guest feedback is extremely important to us because it is only through such constructive information from our guests that we can assess and continuously improve the service standards that we strive for at the Johnstown Estate. We are delighted to hear that you enjoyed your stay with us. It is our goal to make our guests feel at home and well-cared for by our team, resulting in exceptional experiences - and I am glad that we were able to do so for you.We look forward to welcoming you back soon.

10/10 Excellent

Ken

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful Ground, gym and pool. Food is good.
Stayed 2 nights in Mar 2024
Response from Joseph Braganza on 3 Apr 2024
Thank you for taking the time to give us your opinion through the online review, all guest feedback is extremely important to us because it is only through such constructive information from our guests that we can assess and continuously improve the service standards that we strive for at the Johnstown Estate. We are delighted to hear that you enjoyed your stay with us. It is our goal to make our guests feel at home and well-cared for by our team, resulting in exceptional experiences - and I am glad that we were able to do so for you.We look forward to welcoming you back soon.

6/10 Okay

Lauren, La Jolla

I stayed one night, hoping to relax after a few days on the road. Condition of the bathroom was poor- mildew in the shower. Hairdryer was attached to the dresser so barely could get to the mirror. Most disappointing was that the hotel gym and pool was flooded with locals- there was literally no room for me to enjoy the facilities. Tried to order room service and they didn’t pick up the phone after a minute. In summary, close to the Highway and pretty outside but the guest experience inside was quite lacking
Stayed 1 night in Mar 2024
Response from Joseph Braganza on 3 Apr 2024
Thank you for taking the time to give us your opinion through the online review, all guest feedback is extremely important to us because it is only through such constructive information from our guests that we can assess and continuously improve the service standards that we strive for at the Johnstown Estate.We appreciate your candid feedback that we have taken on board and we are sorry for the inconvenience caused to you during the stay due to shortfalls in our facility that impacted your seamless experience during your stay. I can assure you that this has been addressed with our Accommodation and Leisure management team so that we have preventive measures put in place to avoid such issues in the future.We appreciate you choosing to stay at The Johnstown Estate Hotel & Spa. Hope to see you again soon,

8/10 Good

Martina

Stayed 1 night in Mar 2024

8/10 Good

Pat

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Joseph Braganza on 3 Apr 2024
Thank you for taking the time to give us your opinion through the online review, all guest feedback is extremely important to us because it is only through such constructive information from our guests that we can assess and continuously improve the service standards that we strive for at the Johnstown Estate. We are delighted to hear that you enjoyed your stay with us. It is our goal to make our guests feel at home and well-cared for by our team, resulting in exceptional experiences - and I am glad that we were able to do so for you.We look forward to welcoming you back soon.

10/10 Excellent

Philomena

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Joseph Braganza on 1 Mar 2024
Thank you for taking the time to give us your opinion through the online review, all guest feedback is extremely important to us because it is only through such constructive information from our guests that we can assess and continuously improve the service standards that we strive for at the Johnstown Estate. We are delighted to hear that you enjoyed your stay with us. It is our goal to make our guests feel at home and well-cared for by our team, resulting in exceptional experiences - and I am glad that we were able to do so for you.We look forward to welcoming you back soon.With Kindest Regards

10/10 Excellent

Brenda

Stayed 3 nights in Jan 2024
Response from Joseph Braganza on 24 Jan 2024
Dear Brenda,Thank you very much for choosing to stay at The Johnstown Estate and Spa during your recent visit.We are delighted to hear that you had a wonderful time a the hotel and enjoyed the facilities that we have in offer. We appreciate you taking the time to give us your feedback and we look forward to welcoming you back in the near future.

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Joseph Braganza on 24 Jan 2024
Dear John,Thank you very much for choosing to stay at The Johnstown Estate and Spa during your recent visit.We are delighted to hear that you had a wonderful time a the hotel and enjoyed the facilities that we have in offer. We appreciate you taking the time to give us your feedback and we look forward to welcoming you back in the near future.

2/10 Terrible

Nicola

Stayed 1 night in Dec 2023
Response from Joseph Braganza on 3 Jan 2024
Dear Nicola,Thank you very much for choosing to stay at the Johnstown Estate Hotel and Spa during your recent visit.we are extremely sorry for any inconvenience caused to you during your stay. kindly let us know if there was anything we could have done better to enhance your accomodation at the hotel.Once again thank you for your feedback and we look forward to welcoming you back.

8/10 Good

Kevin

Was good
Response from Joseph Braganza on 12 Feb 2024
Dear Kevin,Thank you very much for choosing to stay at the Johnstown Estate Hotel and Spa during your recent visit.We thank you for your comments and look forward to welcoming you back in the future.Regards

6/10 Okay

Katie

Stayed 1 night in Nov 2023
Response from Joseph Braganza on 27 Nov 2023
Thank you for taking the time to give us your opinion through the online review. All guest feedback are extremely important to us because it is only through such constructive information from our guests that we are able to assess and continuously improve the service standards that we strive for at the Johnstown Estate.Please accept our sincere apologies for any inconvenience caused to you during you stay at the hotelWe appreciate you choosing to stay at The Johnstown Estate Hotel & Spa. Looking forward to seeing you again

10/10 Excellent

Siobhan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Joseph Braganza on 27 Nov 2023
Thank you for taking the time to give us your opinion through the online review. All guest feedback are extremely important to us because it is only through such constructive information from our guests that we are able to assess and continuously improve the service standards that we strive for at the Johnstown Estate.We are delighted to hear that you enjoyed your stay with us. It is our goal to make our guests feel at home and well-cared for by our team, resulting in exceptional experiences - and I am glad that we were able to do so for you.We appreciate you choosing to stay at The Johnstown Estate Hotel & Spa.

10/10 Excellent

Deana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed everything about Johnstown Estate! Such a relaxing atmosphere. So grateful for easy parking and the helpful staff. Absolutely beautiful grounds and excellent accommodations. Very friendly people. Enjoyed our first Guinness in Ireland at The Coach House. Our only regret is that we couldn’t stay longer. Highly recommend, but give yourself a few days to really enjoy!
Stayed 1 night in Sep 2023
Response from Joseph Braganza on 27 Nov 2023
Thank you for taking the time to give us your opinion through the online review. All guest feedback are extremely important to us because it is only through such constructive information from our guests that we are able to assess and continuously improve the service standards that we strive for at the Johnstown Estate.We are delighted to hear that you enjoyed your stay with us. It is our goal to make our guests feel at home and well-cared for by our team, resulting in exceptional experiences - and I am glad that we were able to do so for you.We appreciate you choosing to stay at The Johnstown Estate Hotel & Spa. Looking forward to seeing you again

10/10 Excellent

Paula

Stayed 1 night in Sep 2023
Response from Joseph Braganza on 21 Sept 2023
Thank you for taking the time to give us your opinion through the online review, All guest feedback is extremely important to us because it is only through such constructive information from our guests that we are able to assess and continuously improve the service standards that we strive for at the Johnstown Estate. I have taken note of you feedback and we will look into options that will assist guest with transfers.We are delighted to hear that you enjoyed your stay with us. It is our goal to make our guests feel at home and well-cared for by our team, resulting in exceptional experiences - and I am glad that we were able to do so for you. We appreciate your choosing to stay at The Johnstown Estate Hotel & Spa and hope to see you again soonWith kindest Regards

4/10 Poor

karen

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Sep 2023
Response from Joseph Braganza on 21 Sept 2023
Thank you for taking the time to give us your opinion through the online review, All guest feedback is extremely important to us because it is only through such constructive information from our guests that we are able to assess and continuously improve the service standards that we strive for at the Johnstown Estate. We appreciate your choosing to stay at The Johnstown Estate Hotel & Spa and hope to see you again soon

8/10 Good

Yvonne

Stayed 1 night in Sep 2023
Response from Joseph Braganza on 21 Sept 2023
Thank you for taking the time to give us your opinion through the online review, All guest feedback is extremely important to us because it is only through such constructive information from our guests that we are able to assess and continuously improve the service standards that we strive for at the Johnstown Estate. I have taken note of you feedback and we will look into options that will assist guest with transfers.We are delighted to hear that you enjoyed your stay with us. It is our goal to make our guests feel at home and well-cared for by our team, resulting in exceptional experiences - and I am glad that we were able to do so for you. We appreciate your choosing to stay at The Johnstown Estate Hotel & Spa and hope to see you again soonWith kindest Regards

6/10 Okay

Graham

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Joseph Braganza on 21 Sept 2023
Thank you for taking the time to give us your opinion through the online review, All guest feedback is extremely important to us because it is only through such constructive information from our guests that we are able to assess and continuously improve the service standards that we strive for at the Johnstown Estate. We appreciate your choosing to stay at The Johnstown Estate Hotel & Spa and hope to see you again soon

8/10 Good

Paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Joseph Braganza on 21 Sept 2023
Thank you for taking the time to give us your opinion through the online review, All guest feedback is extremely important to us because it is only through such constructive information from our guests that we are able to assess and continuously improve the service standards that we strive for at the Johnstown Estate. I have taken note of you feedback and we will look into options that will assist guest with transfers.We are delighted to hear that you enjoyed your stay with us. It is our goal to make our guests feel at home and well-cared for by our team, resulting in exceptional experiences - and I am glad that we were able to do so for you. We appreciate your choosing to stay at The Johnstown Estate Hotel & Spa and hope to see you again soonWith kindest Regards

8/10 Good

Janet

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property setting in fabulous grounds. Staff very friendly and welcoming. Rooms well appointed and comfortable.
Stayed 2 nights in Aug 2023
Response from Joseph Braganza on 21 Sept 2023
Thank you for taking the time to give us your opinion through the online review, All guest feedback is extremely important to us because it is only through such constructive information from our guests that we are able to assess and continuously improve the service standards that we strive for at the Johnstown Estate. We appreciate your choosing to stay at The Johnstown Estate Hotel & Spa and hope to see you again soon

10/10 Excellent

Seamus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Joseph Braganza on 21 Sept 2023
Thank you for taking the time to give us your opinion through the online review, All guest feedback is extremely important to us because it is only through such constructive information from our guests that we are able to assess and continuously improve the service standards that we strive for at the Johnstown Estate. I have taken note of you feedback and we will look into options that will assist guest with transfers.We are delighted to hear that you enjoyed your stay with us. It is our goal to make our guests feel at home and well-cared for by our team, resulting in exceptional experiences - and I am glad that we were able to do so for you. We appreciate your choosing to stay at The Johnstown Estate Hotel & Spa and hope to see you again soonWith kindest Regards

10/10 Excellent

Seamus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thumbs up
Was great hotel to stay in
Stayed 1 night in Aug 2023
Response from Joseph Braganza on 21 Sept 2023
Thank you for taking the time to give us your opinion through the online review, All guest feedback is extremely important to us because it is only through such constructive information from our guests that we are able to assess and continuously improve the service standards that we strive for at the Johnstown Estate. I have taken note of you feedback and we will look into options that will assist guest with transfers.We are delighted to hear that you enjoyed your stay with us. It is our goal to make our guests feel at home and well-cared for by our team, resulting in exceptional experiences - and I am glad that we were able to do so for you. We appreciate your choosing to stay at The Johnstown Estate Hotel & Spa and hope to see you again soonWith kindest Regards

10/10 Excellent

Jo

Stayed 1 night in Aug 2023
Response from Joseph Braganza on 12 Aug 2023
Thank you for taking the time to give us your opinion through the online review, All guest feedback is extremely important to us because it is only through such constructive information from our guests that we are able to assess and continuously improve the service standards that we strive for at the Johnstown Estate.We are delighted to hear that you enjoyed your stay with us. It is our goal to make our guests feel at home and well-cared for by our team, resulting in exceptional experiences - and I am glad that we were able to do so for you.

10/10 Excellent

Ruth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Joseph Braganza on 12 Aug 2023
Thank you for taking the time to give us your opinion through the online review, All guest feedback is extremely important to us because it is only through such constructive information from our guests that we are able to assess and continuously improve the service standards that we strive for at the Johnstown Estate.We are delighted to hear that you enjoyed your stay with us. It is our goal to make our guests feel at home and well-cared for by our team, resulting in exceptional experiences - and I am glad that we were able to do so for you.

2/10 Terrible

John

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Avoid
Stay was ruined by a dispute with some resident of a lodge on site resulting in him blaring a siren all night long. Absurd situation to be in, and it totally ruined the stay
Stayed 1 night in Jul 2023
Response from Joseph Braganza on 12 Aug 2023
Thank you for taking the time to give us your opinion through the online review, All guest feedback is extremely important to us because it is only through such constructive information from our guests that we are able to assess and continuously improve the service standards that we strive for at the Johnstown Estate.We are extremely sorry to hear that you did not have a enjoyable time at the hotel due to the noise disturbance, please be rest assured that the issue is resolved.

8/10 Good

Jonathan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Exceptional service by the staff. Great Spa facilities and dining. There seems to be an undertone from the residents that live in the lodges at the hotel. Walls painted with messaging and a banner put up stating about the owner of the hotel. Not nice to see especially from your hotel window.
Stayed 3 nights in Jul 2023
Response from Joseph Braganza on 12 Aug 2023
Thank you for taking the time to give us your opinion through the online review, All guest feedback is extremely important to us because it is only through such constructive information from our guests that we are able to assess and continuously improve the service standards that we strive for at the Johnstown Estate.We are delighted to hear that you enjoyed your stay with us. It is our goal to make our guests feel at home and well-cared for by our team, resulting in exceptional experiences - and I am glad that we were able to do so for you.

10/10 Excellent

Norah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend
A lovely hotel with excellent service, room beautifully presented, nice bar/restaurant. excellent breakfast choices and lovely walks around the grounds
Stayed 1 night in Jun 2023
Response from Joseph Braganza on 12 Aug 2023
Thank you for taking the time to give us your opinion through the online review, All guest feedback is extremely important to us because it is only through such constructive information from our guests that we are able to assess and continuously improve the service standards that we strive for at the Johnstown Estate.We are delighted to hear that you enjoyed your stay with us. It is our goal to make our guests feel at home and well-cared for by our team, resulting in exceptional experiences - and I am glad that we were able to do so for you.

4/10 Poor

Niamh

Stayed 1 night in Jun 2023
Response from Joseph Braganza on 12 Aug 2023
Thank you for taking the time to give us your opinion through the online review, All guest feedback is extremely important to us because it is only through such constructive information from our guests that we are able to assess and continuously improve the service standards that we strive for at the Johnstown Estate.We are extremely sorry to hear that you did not have a enjoyable time at the hotel due to the low rating, therefore i would appreciate if you let us know if there was anything specific that we could have done better.

8/10 Good

Curtis, Punta Gorda

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The check-in staff was excellent, but the check-out staff was not so much. The meal we had at the property was excellent, and so was the server. The room did not have a luggage rack to put luggage on, and the room was pretty stuffy upon arrival. With no a/c, they should have opened the windows before arrival, as it takes a while to cool it down.
Stayed 1 night in Jun 2023
Response from Joseph Braganza on 12 Aug 2023
Thank you for taking the time to give us your opinion through the online review, All guest feedback is extremely important to us because it is only through such constructive information from our guests that we are able to assess and continuously improve the service standards that we strive for at the Johnstown Estate.We are delighted to hear that you enjoyed your stay with us. It is our goal to make our guests feel at home and well-cared for by our team, resulting in exceptional experiences - and I am glad that we were able to do so for you.

8/10 Good

Stuart

Stayed 1 night in Jun 2023
Response from Joseph Braganza on 29 Jun 2023
Thank you for taking the time to give us your opinion through the online review, All guest feedback is extremely important to us because it is only through such constructive information from our guests that we are able to assess and continuously improve the service standards that we strive for at the Johnstown Estate.We are delighted to hear that you enjoyed your stay with us . It is our goal to make our guests feel at home and well-cared for by our team, resulting in exceptional experiences - and I am glad that we were able to do so for you .We appreciate your choosing to stay at The Johnstown Estate Hotel & Spa and hope to see you again soon

6/10 Okay

Gra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Joseph Braganza on 29 Jun 2023
Thank you for taking the time to give us your opinion through the online review, All guest feedback is extremely important to us because it is only through such constructive information from our guests that we are able to assess and continuously improve the service standards that we strive for at the Johnstown Estate. We strive for consistency and are constantly looking for new ways to make each guest's stay memorable. Could you please provide us with additional information so that we can better understand where we fell short of your expectations, and how we can better serve you during your next stay. That feedback would be very beneficial to us.We look forward to hearing from you. We hope to have another opportunity to make amends,

10/10 Excellent

Bernard

Liked: Cleanliness, staff & service, property conditions & facilities
When we went for breakfast. Things went wrong we were ushered to a seating away from the dining area. All good self service food gorgeous but there was ONE girl at the end of the counter trying her best to toast bread for everyone.when we got back to the table with was now a cold breakfast. There was no salt or Anything else on the table. I stirred my tea with the handle of the breakfast spoon.
Stayed 2 nights in Jun 2023
Response from Joseph Braganza on 29 Jun 2023
Thank you for taking the time to give us your opinion through the online review, All guest feedback is extremely important to us because it is only through such constructive information from our guests that we are able to assess and continuously improve the service standards that we strive for at the Johnstown Estate.We have taken note of all the details highlighted by you and have dessiminated it to our food and beverage operation team.We thank you for choosing to stay at the Johnstown Estate during your recent visit.

10/10 Excellent

Lorraine

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Fabulous hotel, great location & grounds
Stayed 4 nights in Jun 2023
Response from Joseph Braganza on 25 Jun 2023
Thank you for taking the time to give us your opinion through the online review, All guest feedback is extremely important to us because it is only through such constructive information from our guests that we are able to assess and continuously improve the service standards that we strive for at the Johnstown Estate.We are delighted to hear that you enjoyed your stay with us . It is our goal to make our guests feel at home and well-cared for by our team, resulting in exceptional experiences - and I am glad that we were able to do so for you .We appreciate your choosing to stay at The Johnstown Estate Hotel & Spa and hope to see you again soon

10/10 Excellent

Keith

Stayed 1 night in Jun 2023
Response from Joseph Braganza on 25 Jun 2023
Thank you for taking the time to give us your opinion through the online review, All guest feedback is extremely important to us because it is only through such constructive information from our guests that we are able to assess and continuously improve the service standards that we strive for at the Johnstown Estate.We are delighted to hear that you enjoyed your stay with us . It is our goal to make our guests feel at home and well-cared for by our team, resulting in exceptional experiences - and I am glad that we were able to do so for you .We appreciate your choosing to stay at The Johnstown Estate Hotel & Spa and hope to see you again soon

10/10 Excellent

Stephen

Stayed 1 night in Jun 2023
Response from Joseph Braganza - Front Office Manager on 21 Jun 2023
Thank you for filling out the Survey Questionnaire. All guest feedback is extremely important to us because it is only through such constructive information from our guests that we are able to assess and continuously improve the service standards that we strive for at the Johnstown Estate.We are delighted to hear that you enjoyed your stay with us . It is our goal to make our guests feel at home and well-cared for by our team, resulting in exceptional experiences - and I am glad that we were able to do so for you .We appreciate your choosing to stay at The Johnstown Estate Hotel & Spa and hope to see you again soon

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Joseph Braganza on 21 Jun 2023
Thank you for filling out the Survey Questionnaire. All guest feedback is extremely important to us because it is only through such constructive information from our guests that we are able to assess and continuously improve the service standards that we strive for at the Johnstown Estate.We are delighted to hear that you enjoyed your stay with us . It is our goal to make our guests feel at home and well-cared for by our team, resulting in exceptional experiences - and I am glad that we were able to do so for you .We appreciate your choosing to stay at The Johnstown Estate Hotel & Spa and hope to see you again soon

10/10 Excellent

Adam

Stayed 1 night in Jun 2023
Response from Joseph Braganza Front Office Manager on 16 Jun 2023
Thank you for taking the time to give us your valuable feedback. All guest feedback is extremely important to us because it is only through such constructive information from our guests that we are able to assess and continuously improve the service standards that we strive for at the Johnstown Estate.We are delighted to hear that you enjoyed your stay with us . It is our goal to make our guests feel at home and well-cared for by our team, resulting in exceptional experiences - and I am glad that we were able to do so for you .We appreciate your choosing to stay at The Johnstown Estate Hotel & Spa and hope to see you again soonWith kindest Regards

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Joseph Braganza on 16 Jun 2023
Thank you for taking the time to give us your valuable feedback. All guest feedback is extremely important to us because it is only through such constructive information from our guests that we are able to assess and continuously improve the service standards that we strive for at the Johnstown Estate.We are delighted to hear that you enjoyed your stay with us . It is our goal to make our guests feel at home and well-cared for by our team, resulting in exceptional experiences - and I am glad that we were able to do so for you .We appreciate your choosing to stay at The Johnstown Estate Hotel & Spa and hope to see you again soonWith kindest Regards

8/10 Good

Caitriona

Stayed 1 night in May 2023
Response from Joseph Braganza on 16 Jun 2023
Thank you for taking the time to give us your valuable feedback. All guest feedback is extremely important to us because it is only through such constructive information from our guests that we are able to assess and continuously improve the service standards that we strive for at the Johnstown Estate.We are delighted to hear that you enjoyed your stay with us . It is our goal to make our guests feel at home and well-cared for by our team, resulting in exceptional experiences - and I am glad that we were able to do so for you .We appreciate your choosing to stay at The Johnstown Estate Hotel & Spa and hope to see you again soonWith kindest Regards

6/10 Okay

Shirley

Stayed 1 night in May 2023
Response from Joseph Braganza on 16 Jun 2023
Thank you for your feedback, It is extremely important to us because it is only through such constructive information from our guests that we are able to assess and continuously improve the service standards that we strive for at the Johnstown Estate.We have taken note of your rating, hence we would be more than happy to hear more details of your experience so that we can review our areas of concerns and ensure that measures are put in place to avoid such recurrences in the near future.We appreciate your choosing to stay at The Johnstown Estate Hotel & Spa and hope to see you again soon

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Great place to stay, beware short staffed
Overall the hotel is clean, has beautiful facilities and a great location. The food is tasty in the dinner restaurant, and there is plenty to keep one occupied for a restful and relaxing stay. That being said, for a 4 star hotel and the price paid there were a number of hiccups. 1) Hotel was crazy busy for the May bank holiday weekend and short staffed all the way around 2) Check in time was supposed to be 4pm and there was a line of people arriving - but rooms were not ready. We ended up being sent to bar to wait (they took our luggage) - which was also packed full. 3)After 45 min, our room was ready and we had to wait on bags to be brought up. This delay cut into the time we had to use the leisure centre and saunas before they closed at 7pm (got there at 6 instead of 5). That was disappointing. 3) Dinner that night took 3x asking to get a pitcher of water and the cocktail menu, food came without cutlery (2x asking) and then had to ask twice for the bill. 4) upon check-in I gave my card to put on the room so we could charge dinner / room service and not need to carry handbag etc. When we went to pay, and asked to charge to the room - the card hadn't been opened/put on the room. This meant one of us had to wait with the server while the other had to go get the card to pay. 5) wait staff needed better trained. We asked for tea, they brought that but didnt bring the sugar/milk to go with it. Asked for sugar/milk and they didnt bring a spoon...
Stayed 1 night in Apr 2023
Response from Joseph Braganza on 16 Jun 2023
Thank you for taking the time to give us your valuable feedback. All guest feedback is extremely important to us because it is only through such constructive information from our guests that we are able to assess and continuously improve the service standards that we strive for at the Johnstown Estate.We are delighted to hear that your positive comments on the location and the food & beverage quality however I have taken note of all your comments on each area highlighted in your review, this have been shared with our department heads so that we can analyse it in detail and ensure necessary measures are put in place including trainings . It is our goal to make our guests feel at home and well-cared for by our team, resulting in exceptional experiences that we strive to acheive and are proud off as a team.We appreciate your choosing to stay at The Johnstown Estate Hotel & Spa and hope to see you again soonWith kindest Regards

10/10 Excellent

Erin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, relaxing and quiet.
Response from Joseph Braganza on 27 Apr 2023
Thank you for your feedback It is extremely important to us because it is only through such constructive information from our guests that we are able to assess and continuously improve the service standards that we strive for at the Johnstown Estate.We are delighted to hear that you enjoyed your stay with us . It is our goal to make our guests feel at home and well-cared for by our team, resulting in exceptional experiences - and I am glad that we were able to do so for you .We appreciate your choosing to stay at The Johnstown Estate Hotel & Spa and hope to see you again soon

4/10 Poor

Robert

Stayed 1 night in Apr 2023
Response from Joseph Braganza on 5 May 2023
Thank you for your feedback, It is extremely important to us because it is only through such constructive information from our guests that we are able to assess and continuously improve the service standards that we strive for at the Johnstown Estate.I am concerned to see your have rated us very low on your stay, therefore would appreciate if you could let us know if there was anything specific we could have done better to ensure that you have a wonderful time at the hotel.

10/10 Excellent

Liam

Stayed 1 night in Apr 2023
Response from Joseph Braganza on 16 Jun 2023
Thank you for your feedback, It is extremely important to us because it is only through such constructive information from our guests that we are able to assess and continuously improve the service standards that we strive for at the Johnstown Estate.We are delighted to hear that you enjoyed your stay with us . It is our goal to make our guests feel at home and well-cared for by our team, resulting in exceptional experiences - and I am glad that we were able to do so for you .We appreciate your choosing to stay at The Johnstown Estate Hotel & Spa and hope to see you again soon

10/10 Excellent

Brian

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
This is a beautiful hotel with excellent spa facilities, friendly staff and hearty breakfast. Will definitely stay again
Stayed 1 night in Apr 2023
Response from Joseph Braganza on 27 Apr 2023
Thank you for your feedback, It is extremely important to us because it is only through such constructive information from our guests that we are able to assess and continuously improve the service standards that we strive for at the Johnstown Estate.We are delighted to hear that you enjoyed your stay with us . It is our goal to make our guests feel at home and well-cared for by our team, resulting in exceptional experiences - and I am glad that we were able to do so for you .We appreciate your choosing to stay at The Johnstown Estate Hotel & Spa and hope to see you again soon

10/10 Excellent

Paula

Stayed 1 night in Apr 2023
Response from Joseph Braganza on 27 Apr 2023
Thank you for your feedback, It is extremely important to us because it is only through such constructive information from our guests that we are able to assess and continuously improve the service standards that we strive for at the Johnstown Estate.We are delighted to hear that you enjoyed your stay with us . It is our goal to make our guests feel at home and well-cared for by our team, resulting in exceptional experiences - and I am glad that we were able to do so for you .We appreciate your choosing to stay at The Johnstown Estate Hotel & Spa and hope to see you again soon

10/10 Excellent

Angela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful Hotel Very clean and excellent breakfast. Staff very friendly and helpful.
Stayed 3 nights in Mar 2023
Response from Joseph Braganza on 27 Apr 2023
Thank you for your feedback, we are delighted to hear that you enjoyed your stay with us . It is our goal to make our guests feel at home and well-cared for by our team, resulting in exceptional experiences - and I am glad that we were able to do so for you .We appreciate your choosing to stay at The Johnstown Estate Hotel & Spa and hope to see you again soon

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent, Rooms were spotless. Food was beautiful.
Stayed 2 nights in Mar 2023
Response from Joseph Braganza on 27 Apr 2023
Thank you for your feedback, we are delighted to hear that you enjoyed your stay with us . It is our goal to make our guests feel at home and well-cared for by our team, resulting in exceptional experiences - and I am glad that we were able to do so for you .We appreciate your choosing to stay at The Johnstown Estate Hotel & Spa and hope to see you again soon

10/10 Excellent

John

Stayed 1 night in Mar 2023
Response from Joseph Braganza on 27 Apr 2023
Thank you for your feedback, we are delighted to hear that you enjoyed your stay with us . It is our goal to make our guests feel at home and well-cared for by our team, resulting in exceptional experiences - and I am glad that we were able to do so for you .We appreciate your choosing to stay at The Johnstown Estate Hotel & Spa and hope to see you again soon

8/10 Good

Suzanne

Stayed 1 night in Mar 2023
Response from Joseph Braganza on 27 Apr 2023
Thank you for your feedback, we are delighted to hear that you enjoyed your stay with us . It is our goal to make our guests feel at home and well-cared for by our team, resulting in exceptional experiences - and I am glad that we were able to do so for you .We appreciate your choosing to stay at The Johnstown Estate Hotel & Spa and hope to see you again soon

8/10 Good

Mick

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2023
Response from Joseph Braganza on 27 Apr 2023
Thank you for your feedback, we are delighted to hear that you enjoyed your stay with us . It is our goal to make our guests feel at home and well-cared for by our team, resulting in exceptional experiences - and I am glad that we were able to do so for you .We appreciate your choosing to stay at The Johnstown Estate Hotel & Spa and hope to see you again soon