Overall the hotel is clean, has beautiful facilities and a great location. The food is tasty in the dinner restaurant, and there is plenty to keep one occupied for a restful and relaxing stay.
That being said, for a 4 star hotel and the price paid there were a number of hiccups.
1) Hotel was crazy busy for the May bank holiday weekend and short staffed all the way around
2) Check in time was supposed to be 4pm and there was a line of people arriving - but rooms were not ready. We ended up being sent to bar to wait (they took our luggage) - which was also packed full.
3)After 45 min, our room was ready and we had to wait on bags to be brought up. This delay cut into the time we had to use the leisure centre and saunas before they closed at 7pm (got there at 6 instead of 5). That was disappointing.
3) Dinner that night took 3x asking to get a pitcher of water and the cocktail menu, food came without cutlery (2x asking) and then had to ask twice for the bill.
4) upon check-in I gave my card to put on the room so we could charge dinner / room service and not need to carry handbag etc. When we went to pay, and asked to charge to the room - the card hadn't been opened/put on the room. This meant one of us had to wait with the server while the other had to go get the card to pay.
5) wait staff needed better trained. We asked for tea, they brought that but didnt bring the sugar/milk to go with it. Asked for sugar/milk and they didnt bring a spoon...