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Reviews of Brandon House Hotel

4 out of 5
Brandon House Hotel
New Ross, New Ross, Wexford

Reviews

8.8

Excellent

Rating 10 - Excellent. 179 out of 331 reviews" "
Rating 8 - Good. 110 out of 331 reviews" "
Rating 6 - Okay. 29 out of 331 reviews" "
Rating 4 - Poor. 12 out of 331 reviews" "
Rating 2 - Terrible. 1 out of 331 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Ruby, Columbus

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brilliant, quiet, and loads to do. Come for the amenities- you won't regret it!
Stayed 1 night in Oct 2023

4/10 Poor

Hanna

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Phil

Stayed 2 nights in Sep 2023

10/10 Excellent

Charles

Stayed 1 night in Sep 2023

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Stayed 6 nights in Aug 2023

10/10 Excellent

Sharon

Stayed 3 nights in Aug 2023

10/10 Excellent

Anthony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Aug 2023

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Stayed 1 night in Aug 2023

10/10 Excellent

John

Stayed 1 night in Aug 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Stayed 1 night in Aug 2023

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay, particularly for families. Very good breakfast.
Stayed 2 nights in Aug 2023

4/10 Poor

Peter

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not 4 star quality and noisy rooms. Food was good however but the swimming pool was a dung hole
Stayed 1 night in Aug 2023

10/10 Excellent

Janet

Stayed 2 nights in Jul 2023

10/10 Excellent

Kirsty

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly and helpful staff
Stayed 1 night in Jul 2023

6/10 Okay

Donal

Stayed 1 night in Jul 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Nice stay
Even though interior looks refurbished, there are few details that stick out as outdated and there is also some weird stale smell in some parts of the room. Apart from that, rooms are very spacious and comfortable, especially the beds. My remarks goes to the noise coming from upstairs bedroom, you could hear every step people made as their floor was very squeaky, it was very annoying and woke me up few time in the middle of the night. Breakfast was nice, a bit different than standard hotel breakfast with waffles for example. Service could be a bit better, you have to order some items directly, but often waiters just forget them. Don't really understand why they don't serve beans and mushrooms with the fry up. Coffee was terrible as always in Ireland and UK. We were happy enough with the stay overall and would gladly come back.
Stayed 1 night in Jun 2023

10/10 Excellent

Shannon

Stayed 1 night in May 2023

8/10 Good

Lavinia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

Tracy

Stayed 1 night in May 2023

10/10 Excellent

Catherine

Stayed 1 night in Apr 2023

8/10 Good

James

Stayed 1 night in Mar 2023

10/10 Excellent

Kimberlee

Stayed 1 night in Jan 2023

8/10 Good

Dena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2022

6/10 Okay

Rachel

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
Bar closes at 10.30 if the resident count is below 40. This should be made clear to residents early on.

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2022

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2022

10/10 Excellent

Kim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Irish hospitality & a genuine country house hotel offering fantastic service & amenities. Much grander than we were expecting. 🌟🌟🌟🌟🌟
Stayed 1 night in Oct 2022

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed walking on the trail that runs up or down the hill that the hotel is on. I also liked how close the hotel was to New Ross - I was able to get around on foot easily. The bed was comfortable and the facilities were nice.
Stayed 3 nights in Oct 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2022

10/10 Excellent

Stephen Miller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022

10/10 Excellent

Mary

Stayed 1 night in Aug 2022

8/10 Good

Olivia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely little spot for a relaxing getaway with lovely surroundings.
Stayed 1 night in Sep 2022

10/10 Excellent

Elizabeth

Stayed 1 night in Aug 2022

10/10 Excellent

Micharl

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2022

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Very good
Stayed 1 night in Aug 2022

4/10 Poor

Laura

Disliked: Staff & service, property conditions & facilities, room comfort
On par with Travelodge- not 4 star!
Flatly refused to check in before 4pm and did not offer to hold case to go use the spa/pool. Room doors had been painted with notices fallen off showing unpainted door underneath. Windows - both open ver wide (no safety restriction) and both had broken catches. Cobwebs in corners and around ceiling. Soap and shampoo dispensers pumps broken. Had to buy a hat for pool with no explanation other than required by girl on deck in leisure area. Young children (under 10) in jacuzzi and sauna/steam room when signs state not permitted, yet no one told them, even when pointed out to staff. Breakfast fair although don’t expect anything like sourdough toast with your poached eggs!
Stayed 1 night in Aug 2022

10/10 Excellent

L

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2022

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Everything
Stayed 1 night in Aug 2022

8/10 Good

Steven

Travelled with family
Liked: Cleanliness, staff & service
Reasonable Hotel - Great Atmosphere
Excellent hotel - good food (Dinner and Breakfast) and bar. Comfortable, but a little tired around the edges
Stayed 1 night in Jul 2022

4/10 Poor

Colin

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
I restrict my review to purely factual issues leaving future customers to form their own opinions. The approach to this hotel is up a narrow steep road that is poorly maintained. The convenient car park is right outside of the hotel and car doors bang loudly during the night. Steep brick and concrete steps lead to the doors. There is an open seating area to the left which impinges on the portico. It is well used by families with noisy children. There is a slope up to the entrance but it would be a hard push for a wheelchair. Reception are confused and not well trained. There is no lift. Our second floor room was cheaply decorated in 1970s style with a rucked carpet. The towels were thin and cheap. There were soap dispensers rather than toiletries. WI-FI was only accessible in the lobby. The evening meal was passable. The menu was shortened with a restricted wine list of very cheap wines. Fortunately, there is a good Italian restaurant in New Ross. I suggest you miss the breakfast and go to Sid's Dinner just down the road towards New Ross with good parking and the best Irish breakfast we had during our visit to Ireland. The hot weather during our stay was made more uncomfortable by the rubber sheet management had thoughtfully placed on the mattress. Seeing some of the clientele I am not surprised. Doors in our corridor were spring loaded (I guess due to fire regulations) and people banged these noisily throughout the night competing with the drunks on the patio beneath. Grim.
Stayed 3 nights in Jul 2022

10/10 Excellent

Angela

Stayed 1 night in Jul 2022

8/10 Good

Reshenda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely fabulous setting
Absolutely stunning entrance. The gardens to the front are extremely well kept and full of colour. The staff were absolutely wonderful and so friendly. The food in the library bar was gorgeous, the nachos portion was huge and the Malay curry was exceptional. It was 15 minutes walk to the town which was great. The room was basic, but clean. No air con so had to leave the window ajar in the warm weather. They did have Elmis products in the bathroom which was a lovely bonus. I would highly recommend a stay here.
Stayed 3 nights in Jul 2022

10/10 Excellent

Fiona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a lovely stay even tough there was a wedding on the same day it didn’t impact on us at all. Our room was quiet.😊
Stayed 1 night in Jul 2022

10/10 Excellent

Colm

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful food and art!
Great food in both restaurant and bar. Wonderful art collection which should be promoted more widely.
Stayed 3 nights in Jun 2022

6/10 Okay

Philip

Travelled with partner
Liked: Cleanliness, amenities
Good location. Disliked the number of steps to reception. Also disliked the room on top floor without lifts. No offer of help from the staff. Inattentive generally. Room was over heated with no in room temp control.
Stayed 1 night in Jun 2022

10/10 Excellent

Chris

Stayed 3 nights in Jun 2022

10/10 Excellent

Ger

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

10/10 Excellent

Robert

Stayed 1 night in Jun 2022

8/10 Good

Karen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel but very difficult to find. Unfortunately there were no lifts so bags had to be carried upstairs. Staff offered to do so. Great place overall.
Stayed 1 night in May 2022

6/10 Okay

Paul

Travelled with family
Disliked: Cleanliness, property conditions & facilities
This is not a four star hotel as advertised. Maybe three at best. Nice grounds and friendly staff, needs a bit of work. Breakfast is poor with un drinkable coffee. Nice bar with some nice food options
Stayed 4 nights in May 2022