Title: Staff Shines, but Overall Experience Falls Short
I want to start by acknowledging the wonderful staff at this hotel – their friendliness and assistance truly stood out during our stay. Unfortunately, the positives end there.
The value for money was quite disappointing ( €500+ seems to be the new normal for 1 room 2 nights) The high room rates were not justified by the overall experience. As a family with young children, the room layout was a major letdown. The lack of space and child-friendly features made our stay challenging.
Adding to our frustration was the damp smell that seemed to emanate from the bathroom facilities. This was not only unpleasant but also concerning in terms of hygiene. The condition of the bathroom definitely needs improvement.
Even the breakfast, which is often a highlight of a hotel stay, was uninspiring. Limited options and lackluster quality left a lot to be desired.
While the staff's efforts were commendable, these issues significantly impacted our stay. I hope the management takes these concerns seriously and takes steps to enhance the overall experience for future guests.