The people that worked at the hotel were great! Check in was nice and I did have to call down that night for a problem in the room and the response was prompt and the employee was super polite.
However.....the problem was that there were no towels in the room and the shower did not work. The employee that came to assist was very nice, brought fresh towels, and he did his best, but the handle was actually broken beyond repair and it would run water, just not through the shower head. Took a colonial shower, I guess.
The bed was the most uncomfortable bed I've ever slept on in my life and I only got a few broken hours of sleep.
We were really happy to be going in the morning. Check out was pleasant and the employee was friendly and kind when I checked out.
Really.....all the problems are with the hotel itself and not the staff. The staff, I feel, is doing the absolute best with what they have. Kudos to the staff. Boo to the actual hotel.