Front of property – evening/night

Reviews of Canaan International

3.5 out of 5
Canaan International
132 East Street, Xi'an, Shaanxi

Reviews

6.2
Rating 10 - Excellent. 9 out of 94 reviews" "
Rating 8 - Good. 28 out of 94 reviews" "
Rating 6 - Okay. 30 out of 94 reviews" "
Rating 4 - Poor. 16 out of 94 reviews" "
Rating 2 - Terrible. 11 out of 94 reviews" "

6.2/10

Cleanliness

6.4/10

Staff & service

5.8/10

Property conditions & facilities

Reviews

6/10 Okay

Queenie, Singapore

Disliked: Cleanliness, staff & service, property conditions & facilities
Smelly toilet with terrible hotel staffs.
Was not greeted nicely upon check-in and check-outs ; when i ask the service manager for shopping guides & things to do nearby, he replied with "I don't know". Even after i suggested him to BAIDU (google) about such, he remained nonchalent

6/10 Okay

Tafoou, Fiji

Liked: Property conditions & facilities, room comfort
Hotel Overall
They do not have bilingual staff and I could not find anyone who spoke English. It was very frustrating at check in. I had a hard time looking for the Hotel to begin with. Luckily some locals helped me with their GPS. Even when i was in front of the hotel I was looking for the hotel name in English but nothing until some locals helped me out again. My only way of communicating with the staff was via the translation apps. There was no safety box in the room nor the lobby. No laundry service. I took a walk to another hotel to look for English speaking staff to help me book the Terracotta warrior trip. The front desk staff did their best to communicate and I am very grateful for all their efforts. On my second night when I came back from my trotting, the room was well serviced except there was no toilet paper. the 7/11 shop was just nearby so i had to buy my own. It was too embarassing to ask.

8/10 Good

Verified traveller

Liked: Staff & service
Very convenient for Railway Station and fairly central

6/10 Okay

Alberto

First off, the hotel address is not accurate. It is very important to find the right address BEFORE arriving there. It took me about 25 min to figure it out at 1 am when my wife and I arrived in Xi'an. The hotel is ok if you just need a place to crash.

8/10 Good

Paul James, Brooklyn

Liked: Staff & service, property conditions & facilities, room comfort
Xi'an Solo Getaway
Wi-Fi was a bit spotty but excellent neighborhood and incredible value for the price.

6/10 Okay

Sany, Saga

Liked: Staff & service
Good position
The second time I stayed here. It's cheap. Besides, it is very convenient to ZhongLou and other places of interests.

8/10 Good

Verified traveller

Good price for the service and condition received.

2/10 Terrible

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Trick of morning meal.
Hotel supply Morning meal coupon just one and it is for one person. Even though Booking is included. I claim it at fornt. But no meaning. They are robot. They daid Buy coupon one more. Morning meal no meaning and they are trick for customer

6/10 Okay

tsee, london

Liked: Property conditions & facilities
Disliked: Cleanliness, room comfort
Good location
Looks good exterior but poor in interior! Main light and table lamp out of order. Bathroom forever wet and the toilet doesn't flush properly unless you know how. Tower etc seem to be not dried properly! The main problem is that the chinese name of the hotel is not shown which will end up no body will find it.

6/10 Okay

Verified traveller

Liked: Property conditions & facilities
Disliked: Cleanliness, room comfort

4/10 Poor

Geoff, Australia - VIC - Melbourne

Disliked: Cleanliness, staff & service, property conditions & facilities
Facilities: Horrible, Run-down, Bare minimum; Value: Fair price; Service: Bad; Cleanliness: Grubby; Shouldn't market something which is not true.

8/10 Good

Lillian

Liked: Cleanliness, staff & service, room comfort

10/10 Excellent

Howard, Cardiff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Xi'an Favourite
The Canaan has had a makeover recently.New Lobby and rooms refurbished. I always stay at this hotel when In Xi'an this has been my 6th stay so I have seen the hotel improvements.

8/10 Good

Laura, Yorkshire, UK

Liked: Cleanliness, property conditions & facilities
Great location, nice room, hard to find, hard bed
Firstly this hotel is difficult to find and difficult for taxi drivers too, this is because they tell you it's on the Main Street but actually it's situated on the road behind it. Our taxi driver had to get someone on the street to ring the hotel to find out where it is, The location is great, within walking distance of drum and bell towers and the train station. We were pleased with our room. The bathroom was nice, there was a seperate living room and the bedroom was nice, there were some problems with the plugs not working in the room though. The bed is so hard, it's like sleeping on wood. This is normal in China, but was by far the hardest bed out of the three hotels we stayed in. Staff are helpful, all of the information claims they speak perfect English, this isn't true, but with a bit if patience they will help you.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service
Disappointing hotel
Room and bedding smelt of cigarette smoke, We were unable to sleep as the bed was so hard you could have been sleeping on the floor. Our Son who speaks Chinese asked if we could change rooms as we had requested a non smoking room but was told that they don't have specific non smoking rooms and were unable to move us. Not the best location for the Muslin Quarter and city centre.

8/10 Good

Mrs MacDonald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I enjoyed my stay at this hotel. the staff were helpful although their English was quite limited. Didn't manage to find the coffee bar which was supposed to be in the lobby. The views from the room were disappointing at best. There was no safe in the room and when we asked about a safety deposit box the staff had no idea what we wanted.

8/10 Good

Tim, North Carolina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good cheap, clean hotel in Xi'an.
We took the airport shuttle to the drum tower from the airport, and we had trouble catching a cab, although several folks offered to take us to the hotel for an exorbitant price. Once we found someone, they drove us straight to the hotel (behind the former Hyatt Regency--now changed names). Most of the staff spoke little or no English, but Jilly was great--she showed us our room (which she had upgraded). King size, but typical Chinese bed (hard). Hotel is on bus lines, so easy to get around. Lots of restaurants and stores in the vicinity if you are OK with not speaking Chinese. We did not eat in the restaurant at the hotel. We took a tour of the Terra Cotta warriors as suggested by Jilly, which was great.Don't forget to tip your tour guide!

6/10 Okay

Verified traveller

Disliked: Staff & service
Good location, terrible staff, AWFUL BATHROOM
We had a great impression when arriving at this hotel and the front desk girl spoke almost perfect English and walked us to the room, provided us with some information about the city but sadly we never got to see her again, nobody spoke English and neither dare to pick up the phone after seeing the room # calling and knowing you spoke English, very irritating and had me a few times coming downstairs to ask to speak to someone who could understand me, sometimes they called people out of the hotel to translate. Location is pretty good, walking distance from markets and lots of stores, restaurants, busy area, Drum and bell tower, city wall, very convenient. Room seemed pretty good at first, but shower didn't work and we had to get it changed a couple of times, Toilet plugged up terribly at the same with the sink and it was happening all the time! worst thing, nobody wanted to pick up the phone or understood our problems, until I yelled that I needed someone who speaks English, finally they figured it out and got someone to phone me, they sent a lady (yes, she didn't speak English either but at least got that the issue was the shower) then they sent a guy to exchange it. Internet didn't work. This place would be ok only if you're patient and ready to deal with bathroom issues and people not understanding that something is happening to you. Be prepared because if you have problems nobody knows what the heck you are saying. Good Luck!

2/10 Terrible

SAGAR, India

Disliked: Cleanliness, staff & service, property conditions & facilities
Facilities: Run-down; Value: Could be better; Service: Below average; Cleanliness: Unsanitary; Please upload Original photos On Internet.

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
not a 3 star rating !

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities
Xi'an first timer
Overall, the location and service was good. Jilly and Joy were very helpful. The counter staff, cleaning staff and security did their best to assist me. The only issue I had was withthe toilet. At times it did not flush well. I will be back to Xi'an.

8/10 Good

Jayantha, Vancouver,BC, Canada

Liked: Property conditions & facilities, room comfort
Big Rooms in a good location.
Old kind of Hotel with big rooms, need a good maintance-shower heads,sinks. Only a very few Front Desk staff can speak English(or understand). Close to public Transit. Breakfast is 15Y and Chinese orientd will be gone very early. English B'fast cost more money and takes time.

8/10 Good

Jennie, Beijing/ Sweden

Liked: Staff & service
Disliked: Property conditions & facilities
Caanan International Hotel- best service!
The Caanan International Hotel is the place in Xi'an you want to be at when something goes wrong. The standard of the hotel is definetly very so-so, but the service in reception is outstanding! They went out of their way to help us when we had trouble booking trips during the Chinese National Holidays, spending hours to find a way for us to get back to Beijing so that we could reach our flights home on time. The level of english is also one of the best we have met in China, perfect. They also seemed very keen on their guests to really see and experience Xi'an.

4/10 Poor

matt, London

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
No Thank You, Never Again!
the staffing at the hotel i could not complain about, 10/10. manageress Jilly came to my room 10 minutes after check in to welcome me, and also booked me a private driver to take me to visit the terracotta army, again 10/10! but the room itself was just not acceptable, the walls were covered with years of smokers in the room, windows were very thin and traffic and shouting could be heard non stop, there was used cigarette butts on the floor along with a dead ladybid, wasnt sure if to pull the curtains closed incase something like a spider fell off!

10/10 Excellent

Earl, Honolulu, Hawaii

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel in Xian , Canaan is a very good hotel
This is a very good hotel, it is located in the inner walls of the ancient city of Xian. There are 2 managers, and ther are there to help foriegners. They give you a map of the city, and a set of instructions on how to take the bus to get to locations, if you choose not to walk. Most things are within walking distance of the hotel. Menues in the hotel are in English as well as in Chinese. If you are going to do any tours, do it through the hotel. Just talk to any of the 2 mangers, they will help you with anything. Over all, Canaan International Hotel is a very good hotel.

8/10 Good

Gavin, Daegu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Canaan Hotel Xi'an
The hotel is in a great location. The rooms have all the conveniences you need. You are provided with 2 excellent english speaking managers who are avialable at all times and will you help as much as possible.

2/10 Terrible

Dana, Tulare, CA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Irvin, Los Angeles, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
KA-BANG for your buck
I have traveled all over the world and I only have two requirements: a comfortable bed and cheap price. This hotel provided more than what I asked for and the people working were very attentive and helpful. Located close to most of the attractions within Xi'An, it's very comfortable and it's away from a lot of the noise so you can get some decent rest.

8/10 Good

Alex, Ottawa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
Centrally located, close to everything. Good enough room.

8/10 Good

Yuki

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient and economical
It's 7 mins walk from the nearest subway station (Andingmen). Room is VERY simple, but if you just need a place to sleep, it's a good, economical choice. Receptionists spoke English and were helpful.

10/10 Excellent

Lenny, New York, NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Good Place to Stay in Xi'an
Hotel is in a good location on a quiet street behind the Hyatt Hotel. They offer wi-fi in the rooms. If you don't have your own computer, there is a large internet cafe on the second floor of a building a few doors down. The English-speaking hospitality manager wrote me a welcome note and made her cellphone number available. The desk staff was responsive and helpful.

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities

2/10 Terrible

Andrea, Seattle, WA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Photoshop At It's Best
I must preface the following with the fact I have traveled all over the world. My goal is to always blend with the culture. I could care less if the hotel is a 2 or 3 star, it just has to be clean-especially the shower. We were absolutely shocked when we drove up to the hotel. The photos are NOTHING like the reality. Our taxi driver laughed really hard as he dropped us off. The artist's rendering was on a long sign on one side of the hotel. He pointed to it and howled! I will say Jilly was very kind. She showed us two rooms, both horribly filthy, each bathroom was covered in mold. We walked around with our jaw dropped it was such a contrast to their web site. The whole place reeked of stale cigarette smoke. The hallway walls were smeared with dirt. The furniture was falling apart. The photos had to have been photoshopped. We decided to leave and go elsewhere. We did return and take photos of the exterior to show the contrast if anyone is interested.

8/10 Good

Benny, London

Liked: Cleanliness, room comfort
Really nice hotel for the price.
I found my stay at this hotel to be enjoyable. There was good english speaking staff on hand at check in and check out. Very helpful also, also if anything...were a little too keen to help. (I felt the service manager knocking on the door the morning after checking in to see if everything was okay was a little unnecessary, although well intentioned). My single room was clean, fairly modern in appearance, and nicely furnished. I went for a basic room, which didn't have much in the way of heating which wasn't ideal given the cold weather. But that aside, was comfortable enough. It isn't the easiest place to find, as mentioned in other reviews it's just a little off the main road junction, but taxi drivers would know where it is. As for a location in the city itself, it's in a decent area with a main road and lots of shops just a minute walk.

10/10 Excellent

Martyn, Portland, OR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value for the money
I'll preface these remarks by saying that if you are looking for five star service or a Western type hotel then go to a five star hotel. The Canaan is a Chinese "business" hotel and is rated three stars, however, I personally feel it is worth more than the three star rating. If you want to experience "Chinese", then this is the place, particularly if you are on a budget. A hint that I try and follow is to find an inexpensive hotel and then go for a suite. The Canaan hotel has plenty of suites and the cost is very reasonable and much less than a 5 star hotel. Another hint, the beds in China tend to be a little harder, ask for extra bedding to soften the bed, the staff are very happy to assist you in this way. There is a wonderful restaurant where we had fun ordering, what with our broken Chinese and the staff's broken English... but the staff were very patient, and other than the juices, is very reasonably priced. There is plenty to see just around the hotel, plenty of shopping and a good mall where you can get good bargains. Also ask the hotel staff for an associated taxi, hire the taxi for the day for a surprisingly low cost and go see the terracotta warriors, the bell tower and the city wall. Personally, we had a wonderful stay!

8/10 Good

Catherine, Philippines

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It's OK
It's okay for a 3 star hotel. Some of the staff is pleasant, others are kinda hostile. My room wasn't ready when I checked in, but in fairness, they did everything they can to redeem the situation and more than make up for it. Front staff can speak english but others don't have a good command of the language. Overall satisfaction, I say not bad for a local hotel.

2/10 Terrible

D, Chicago

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not Impressed
The hotel was located down a dirty dark alley behind the Hilton. It is far from resturaunts and the central train station. The rooms need new furniture and cleaner towels & working bathrooms. People smoke even in non-smoking areas. I travel frequently around the word. I have flexible standards, but this hotel was not worth my money.

8/10 Good

t, rotterdam

Liked: Staff & service
good budget hotel
Good location in Xian small room airco not very good good cheap breakfast good price quality relation

6/10 Okay

T, Rotterdam

Liked: Staff & service
quite resonable hotel in Xian
room is quite small airco was working a little bad very nice and cheap breakfast close to city center

6/10 Okay

JungHyen, Beijing

Liked: Staff & service
Disliked: Property conditions & facilities
A little shabby, but comfortable
The Hotel is a little shabby. Is it very old one? Except status of building itself, I was satisfied in The hotel Service. Especially, the first time I contacted that hotel by telephone, I recieved a deep impression from a receptionist called Jilly(or ShanShan). She guided me to enter this homepage and book a room. Give thanks to her.

4/10 Poor

kiyoshi

Disliked: Cleanliness, property conditions & facilities, room comfort
まずホテルを見つけるのに1時間以上かかった。部屋の備品(目覚まし時計、飲料水、レターセット等)が少なく、設備(ベット、タオルなど)も古く・汚い。3泊している間には慣れた。 覚悟をして利用してほしい。
Stayed 1 night in May 2019

2/10 Terrible

wing tat

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
服務員、設備、房間非常差。
電視機每天都收看不到。熱水弱,要開很久才够熱。床單每天都不換。房間連水都要錢買。設備非常不足,連雪櫃都無,什麼桑拿都是沒有的。
Stayed 10 nights in Mar 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort
Avis mitigé
La chambre était correcte, silencieuse et assez propre. Mais il faisait très froid et ce n’était pas du tout comme sur les photos. Le personnel ne parle pas anglais donc c’est difficile de communiquer.
Stayed 3 nights in Feb 2019

4/10 Poor

フジケン, 日本

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
値段相応の年季の入ったホテル
最寄りの地下鉄の駅からは歩いて15分以上かかります。値段が安いですが、その分サービス、部屋の状態はそこまで綺麗とは言えないので気になる方は注意した方が良さそうです。寝泊まりだけ、という方は特に問題ないです。日本語はほぼ通じなく、英語も少々です。
Stayed 1 night in Feb 2018

10/10 Excellent

yong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2018

6/10 Okay

佐藤, 日本

Liked: Staff & service
Disliked: Property conditions & facilities
古い建物設備です。せめてタオル類はくたびれた物は出さないように気をつけて欲しいと思います。 今回は飛び飛びで計6泊しましたが毎回くたびれた物でしたね。従業員の対応はよいほうだと思います。
Stayed 2 nights in Oct 2017

6/10 Okay

leao , brazil

ida ao congresso
pessoal que atende as vezes sem paciencia de te dar mais atenção, pediram um taxi para um local errado, dependencias um pouco velho, mas limpeza ok do quarto
Stayed 4 nights in Sep 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
價格實在,櫃台人員親切,下次會再來入住。
價格實在,櫃台人員親切,下次會再來入住。 價格實在,櫃台人員親切,下次會再來入住。 價格實在,櫃台人員親切,下次會再來入住。 價格實在,櫃台人員親切,下次會再來入住。
Stayed 2 nights in Aug 2017

8/10 Good

anne

Liked: Cleanliness, property conditions & facilities, room comfort
Jälleen upeat näkymät huoneestamme 1512! Kesähelteillä suosittelen ehdottomasti omaa parveketta. Xian on nyt nähty kaikkineen, toista kertaa vuoden sisään. Hotellin sijainti muurin sisäpuolella oli hyvä.
Stayed 14 nights in Jun 2017

6/10 Okay

Pekka

Disliked: Staff & service
Iso Hotelli pienellä kujalla, pääkatu on ihan vieressä