Interior

Reviews of Empark Grand Hotel Xian

4 out of 5
Empark Grand Hotel Xian
19 Jiangong Road, East Hi-tech Industries Develpoment, Xi'an, Shaanxi

Reviews

8.0

Very good

Rating 10 - Excellent. 3 out of 6 reviews" "
Rating 8 - Good. 1 out of 6 reviews" "
Rating 6 - Okay. 1 out of 6 reviews" "
Rating 4 - Poor. 1 out of 6 reviews" "
Rating 2 - Terrible. 0 out of 6 reviews" "

9.0/10

Cleanliness

7.4/10

Staff & service

8.0/10

Property conditions & facilities

Reviews

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel, good location
Very nice hotel, good location. THe language was a little difficult, hardly speak english
Stayed 3 nights in Aug 2017

10/10 Excellent

David, Grand Rapids MI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel was great.

10/10 Excellent

Kenneth, Washington D.C.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Five Stars all the way
This is a truly excellent hotel. It is in a well to do residential neighborhood in Xi'an, and the location is a plus (I had originally intended to stay near the bell tower, but that is far too chaotic, hectic, and noisy). There are some great small restaurants up the street (try the Hunan Steamed Dishes restaurant) and a marvelous spa next door. There are buses available at the corner that will take you downtown, and taxis are inexpensive. The hotel is very clean and modern, and the staff are very eager to help. The one down side is the check out process - no fault of the staff, they are still using a mix of paper and computer records - it took me about 20 minutes to check out! Otherwise, no complaints. One last note - I speak Chinese fluently. Some of the staff are still working on their English. Be patient - they really are eager to help. The rooms are a good size, we had a nice view of the city, and I swear that the place was being cleaned every time I turned around. I will definitely make this my place to stay in Xi'an

4/10 Poor

WJ, Los Angeles

Disliked: Staff & service, property conditions & facilities
Far away hotel
This hotel is so far away from the airport that you have to pay extra to get there! None of the taxi drivers heard of it. The neighboorhood has nothing to offer including restaurants, shops, or even tourist attractions! The room is outdated and used.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Excellent Hotel
Rooms are very clean, neatly made up daily. Complimentary 2 bottles of water daily. Very nice glass separate shower with dual nozzles. Beds are firm, Chinese style, but very comfortable.

6/10 Okay

whatever, ok

Liked: Cleanliness, room comfort
this time great especially for room size
I am just only worry about the food, because the allergy for MSG.