Rooftop terrace

Reviews of BW Plus Zanzibar

4 out of 5
BW Plus Zanzibar
Kinu Cha Taa, Malindi, Zanzibar Town, Mjini Magharibi Region

Reviews

7.8

Good

Rating 10 - Excellent. 64 out of 191 reviews" "
Rating 8 - Good. 75 out of 191 reviews" "
Rating 6 - Okay. 29 out of 191 reviews" "
Rating 4 - Poor. 13 out of 191 reviews" "
Rating 2 - Terrible. 10 out of 191 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.0/10

Amenities

7.8/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you need to grab the ferry this is the best place
Stayed 1 night in Mar 2024

4/10 Poor

Said, San Diego

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are dirty and unprofessional. The first day I had breakfast, the lady serving me was wearing a very dirty trouser, she was not hygienic at all. The sheets on the bed had a big hole which was shocking. I’m a big coffee drinker, when I travel I move around with my coffee and I love making coffee in my room. I was shocked to see the kettle in my room, how dirty it was.
Stayed 2 nights in Jan 2024
Response from BW TEAM on 5 Feb 2024
Dear Said , thank you for staying with us for the 10th time over the period of two years and sharing your review every time online . We look forward to your next visit with us and for your next review to be posted of which nothing has ever been mentioned to Front desk or management in all your visits at our hotel only online reviews . We looking forward to welcoming you once again in a couple of months time and look forward to your next review . Thank you once again for been an ongoing repeated customer . Thank you

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
For a short stay, rest location, comfy bed, good AC.
Stayed 1 night in Dec 2023
Response from BW TEAM on 25 Dec 2023
Dear Valued Guest , Thank you for your great review .

10/10 Excellent

Hitesh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We only needed to stay for one night and this was prefect, clean rooms, good facilities and helpful staff.
Stayed 1 night in Oct 2023
Response from BW TEAM on 1 Nov 2023
Dear Hitesh Thank you for sharing your stay with us , we look forward to your next visit.

6/10 Okay

ravi

Business traveller
It is an average place ..... nothing very great
Stayed 1 night in Sep 2023
Response from BW TEAM on 2 Oct 2023
Thank you

6/10 Okay

Said, San Diego

Business traveller
Disliked: Amenities
I travel to zanzibar for business frequently and it’s always had to find places to stay when it’s high season. I have stayed at this property over a year ago a couple of times and was never happy with the stayed at this hotel months ago and was never happy. I thought after a year I will give them another chance but it’s the same. Disappointing really.
Stayed 1 night in Sep 2023
Response from BW TEAM on 2 Oct 2023
Thank you

6/10 Okay

Shabbir

Travelled with partner
Liked: Cleanliness, staff & service
I really would love to write a good review, however would not be fair if I didnt be honest... Building exterior is beautiful, modern yet nice touches of authentic Zanzibar architecture. Location is good, right across the Ferry Docks. We were told it is a 4 minute walk from Ferry. Pulled our bags and started to walk...there was absolutely no visible sign from the road on the property, its hidden from the main road, and when we asked the locals, nobody seemed to know about it. We walked in the scorching heat lugging our bags for at least half an hour if not more. Finally flagged down a tuk tuk to take us there.we had apparently passed it and were almost in the centre of the Darajani Market by then. The taxis and tuk tuks all had difficulty finding the place. Next to it was Golden Tulip which had proper signs, perfectly paved entrance and visible from the road...too bad, started off with negative vibes! Also two out of three days we were there, the elevator was out of service with no sign of any repairs to it. We are seniors and doing the stairs was not easy, and unacceptable for so long. Staff was nice, breakfast was not bad. Rooms were super small. Ours had no view, just a building like two feet away... Also the little road leading to the hotel is horrible, many bajaj drivers refused to come to the entrance..could easily be fixed/maintained by the Property. Would i go back to this hotel? Probably not...
Stayed 3 nights in Aug 2023
Response from BW TEAM on 2 Oct 2023
Dear Guest Unfortunately the road entrance is government and does not belong to the hotel therefore any pavement work needed to be done on government property has nothing to do with the hotel the road been paved in front of Golden tulip is government as well of which golden tulip did not pave the road the government did . Thank you for your review .

2/10 Terrible

Jean Baptiste

Travelled with partner
Disliked: Staff & service
Nothing special
Stayed 7 nights in Jul 2023
Response from Best Western Team on 17 Jul 2023
Dear Mr Baptiste Thank you for your review .

6/10 Okay

Janesh

Stayed 2 nights in Jun 2023
Response from Best Western Team on 17 Jul 2023
Dear Janesh Thank you

6/10 Okay

Sakina

Liked: Cleanliness, staff & service, property conditions & facilities
The rooms are clean but really small. Bathroom was clean and nice hot water. We got a queen bed room and the room is basically the size of the queen bed 2ft on each side of the bed. The only way we could open a full size suitcase was to put it on the bed. Location is good. Its like a 2 minute walk to the Zanzibar ferry station. Breakfast is excellent. Fresh fruit juices, freshly made eggs.
Stayed 2 nights in Jun 2023
Response from Best Western Team on 1 Jul 2023
Dear Sakina Thank you for sharing your stay with us online , we look forward to your next visit .

10/10 Excellent

ABDULHAMEED

Liked: Staff & service, property conditions & facilities
We really enjoyed our stay here. Staff very courteous and accommodating, rooms nice and clean. It’s conveniently located, right in the heart of the city where everything is easily accessible either by walk or by cab. Will definitely return when back in Zanzibar.
Stayed 2 nights in May 2023
Response from Management on 20 May 2023
Dear Abdulhameed Thank you for The amazing review we look forward to you and your family's next visit .

8/10 Good

lars

Stayed 1 night in Mar 2023
Response from Best Western Team on 10 Mar 2023
Thank you

10/10 Excellent

Christopher B

Stayed 1 night in Feb 2023
Response from Best Western Team on 10 Mar 2023
Thank you

10/10 Excellent

Hendrik

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From check in until check out the staff we're extremely friendly and helpful. They also provided excellent recommendations for shopping, dining, and activities as well. The internet was strong and fast which allowed me to continue to work while on vacation. Highly recommended!
Stayed 3 nights in Sep 2022
Response from Best Western Team on 3 Oct 2022
Dear Hendrik Thank you for your kind words , we look forward to your next visit with us .

8/10 Good

Shelley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2022

8/10 Good

mulugeta

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Sep 2022

10/10 Excellent

DNT

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from Management on 30 Aug 2022
Dear Valued Guest Thank you for the great rating . Looking forward to your next visit .

4/10 Poor

Lothar, Charneca da Caparica

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
In our opinion, not even close to the Best Western standard, we got to know from other country. Far below expectations. Even having to struggle during 1 week for reasonable Internet connections, moving around between rooftop terrace and reception area to find reasonable connection. Breakfast surprisingly poor.
Stayed 7 nights in Aug 2022
Response from Best Western Team on 30 Aug 2022
Dear Mr Lothar We humbly apologize for the bad experience you had at our hotel . We will work on improving the hotel .

8/10 Good

MELINA

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Did not get a perfect score because the area around the property was a bit undeseriable
Stayed 1 night in Jun 2022
Response from Best Western Team on 7 Jul 2022
Dear Melina ,my sincere apologize , thank you for sharing your review online, once again we apologize for the surrounding property been undesirable. Thank you

2/10 Terrible

Jennifer

Disliked: Cleanliness
bugs
Stayed 1 night in Jun 2022
Response from Best Western Team on 3 Jul 2022
Dear Guest , we apologize for the inconvenience of mosquitos or little flying bugs , please bear in mind we are in Africa on an island . Our humble apologies once again .

6/10 Okay

Martha

Business traveller
Disliked: Cleanliness, amenities
xxx
Stayed 5 nights in May 2022
Response from Best Western Team on 14 Jun 2022
Thank you

8/10 Good

Kenovia

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast experience was quite nice, the waterfall wall makes the entrance smell damp. I booked the best room they had. It was fine. The hot water in the shower was mediocre but the rainwater shower head was nice. Overall. I would return.
Stayed 2 nights in Apr 2022
Response from Best Western Staff on 15 Apr 2022
Dear Kenovia , thank you for sharing your experience and for the nice review . We look forward to welcoming you again .

2/10 Terrible

hayat

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
À désastre
Stayed 3 nights in Feb 2022

8/10 Good

Angela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the staff was very helpful
Stayed 5 nights in Feb 2022
Response from Management on 16 Feb 2022
Dear Valued Guest , thank you for choosing Best Western for your stay and for sharing your review with us . We look forward to your next visit.

2/10 Terrible

Reni

Stayed 1 night in Nov 2021
Response from Best Western Team on 13 Nov 2021
Dear Guest We are sad to hear you had a terrible stay with us , some feedback on your experience would be great in order for us to address the problems and improve on them . Our Humble apologies once again .

4/10 Poor

Omar

Travelled with family, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities
Roaches crawling on us while sleeping,tv not working,one bright light for room no lamps,shower not draining properly,mosquito spray odor throughout room,breakfast was not worth mentioning! Bed sheets were not fully clean.Definitely not worth the amount of money charged or ratings it received on orbitz
Stayed 1 night in Oct 2021
Response from Megan Bonhomme on 29 Oct 2021
Dear Valued customer Thank you for your feedback . We would like to express our apologize that you had a negative experience you had while staying at our hotel , we are working on making the hotel a better for all guests to enjoy their stay with us .

2/10 Terrible

Mustafa

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Breakfast was great. Other than that nothing was positive; batroom was leaking, sheets was disgusting (blood marks on all sheets) ,roaches around the room. Worst thing is according to staff these are ok and I am making them a problem because I am Muslim. Thanks to the lady who came in the morning otherwise, they would capture me there one more day since I already paid for two nights.
Stayed 2 nights in Sep 2021
Response from Megan on 16 Sept 2021
Dear Mustafa I am truly sorry to read the issue you experienced during your stay at our hotel., I do remember you from the morning and i sincerely apologize for not been aware of the situation in the evening you had arrived . Be assured that it is not the kind of service that we would like to offer all our guests including yourself and i truly understand your dissatisfaction. Kindly be advised we are working on the issues to ensure all guests have a pleasant stay with us from now on. Once again , I would like to apologize to you for this bad experience . Sincerely Megan Bonhomme General Manager

2/10 Terrible

Verified traveller

Disliked: Cleanliness, amenities
The conditions on my room were poor. My sheets had stains and my towels and washcloths were damp and stained. I was not given a key to my room so I had to have the front desk open my room for me every time. My tv didn’t work in the room. The door had a crack at the top that allowed mosquitoes to get in. I slept on top on the covers and used my clothes to cover the pillows. I would not stay here again.
Stayed 2 nights in Jul 2021
Response from Megan on 14 Sept 2021
Dear Valued Guest Thank you for choosing to stay at Best Western Plus Hotel . On Behalf of the hotel , please accept my apologies for any discomfort and dissatisfactory you experienced during your stay with us . We are working to improve the hotel in all departments to ensure guests have a pleasant and comfortable stay with us . Sincerely

2/10 Terrible

Verified traveller

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
the staff was nice, but on the room; very dirty sheets and blankets. had stains on them. flickering lights in the bathroom made it dark. really dusty. roaches running around. you get what you pay for.
Stayed 2 nights in Jul 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A little on the noisy side during the day. In the heart of Stone Town and across from the port and ferry so that's to be expected. Centrally located close to everything. Nice view from rooftop bar.
Stayed 2 nights in Jul 2021

8/10 Good

ADEBAYO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2021
Response from Liz on 1 May 2021
Thank you so much for your positive review.

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Amenities
The hotel is ok, I have so far stayed at the hotel more than 4 times. The rooms are clean but very small for the price. Breakfast is mediocre, not worth having it at the hotel. You better off going elsewhere for breakfast and paying money. They serve instant coffee while every hotel in Stonetown serves fresh coffee. The restaurant staff are not trained to provide good customer service they are just there to be at work but you don’t see that they are not happy. I had to wash my Apple one day and managed to enter the kitchen. It’s terrible, if I had seen that kitchen I wouldn’t have had any meal in their restaurant.
Stayed 2 nights in Mar 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very good location and nice hotel, staff was friendly
Stayed 3 nights in Jul 2018

8/10 Good

Ammar

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean place in the center of town
Modern hotel and right in the center of town (a lot of the Stone Town hotels are slightly dated or missing services like elevators etc), rooms are clean and super comfy. Not much in terms of room service when we were there during lunch time but there are a ton of restaurants nearby, and they have a rooftop bar which opened in the evening
Stayed 1 night in Nov 2020

10/10 Excellent

Brenda, Vancouver, Washington

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff is very kind, professional and courteous.
Stayed 1 night in Oct 2020
Response from Salum Abdalla on 28 Oct 2020
Greetings from Best Western Plus Zanzibar. Thank you for choosing to stay with us during your last visit to Zanzibar. We are glad that you enjoyed your stay with us and we truly appreciate your wonderful review on Expedia. It is always our aim to exceed our guests expectations and to help create wonderful memories. We hope we have the pleasure of welcoming you, your family and friends back to our resort.

10/10 Excellent

Verified traveller

Stayed 2 nights in Oct 2020

6/10 Okay

Mohamed, Dammam

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
sttaf was not helpful The rooms are noisy and have no sound insulation
Stayed 3 nights in Feb 2020
Response from Salum Abdalla on 3 Mar 2020
Dear Mohamed, On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Good stay. Great transfer service especially because I arrived at a ridiculous time. Good location in city, easy walking to the sights.
Stayed 1 night in Feb 2020
Response from Salum Abdalla on 2 Mar 2020
Dear Andrea, Greetings from Best Western Plus Zanzibar. Thank you for choosing to stay with us during your last visit to Zanzibar. We are glad that you enjoyed your stay with us and we truly appreciate your wonderful review on Expedia. It is always our aim to exceed our guests expectations and to help create wonderful memories. We hope we have the pleasure of welcoming you, your family and friends back to our resort. Warm regards,

2/10 Terrible

Jacek, Switzerland

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Location is good, everything other is terrible, more like a hostel than a 4* hotel, only cold water under shower, very loud and not good breakfast
Stayed 2 nights in Feb 2020
Response from Salum Abdalla on 22 Feb 2020
Dear Jacek, Thank you for completing the review regarding your recent stay at the Best Western Plus Zanzibar, Zanzibar City Tanzania. Your business is very important to us and we value your opinion. We regret that the accommodation did not meet your expectations, please accept our sincere apologies. By telling us what you liked about your stay and how we can improve, you are helping us to deliver a superior experience to you and future guests of Best Western Hotels & Resorts. We hope you choose Best Western Hotels & Resorts for your future travel needs. Warm regards,

10/10 Excellent

Verified traveller

Liked: Staff & service
Great location, comfortable room, superb roof top restaurant staff, totally wonderful place
Stayed 1 night in Feb 2020
Response from Salum Abdalla on 22 Feb 2020
Greetings from Best Western Plus Zanzibar. Thank you for choosing to stay with us during your last visit to Zanzibar. We are glad that you enjoyed your stay with us and we truly appreciate your wonderful review on Expedia. It is always our aim to exceed our guests expectations and to help create wonderful memories. We hope we have the pleasure of welcoming you, your family and friends back to our resort.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Okay for a short stay
Stayed 1 night in Feb 2020
Response from Salum Abdalla on 26 Mar 2020
Thank you for completing the review regarding your recent stay at the Best Western Plus Zanzibar, Zanzibar City Tanzania. We hope you choose Best Western Hotels & Resorts for your future travel needs.

10/10 Excellent

Nancy, Chebeague Island, Maine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendliness. Everyone treated us as special. The food was great. The staff helpful. I will be returning. Also the central location was awesome.
Stayed 9 nights in Jan 2020
Response from Salum Abdalla on 1 Feb 2020
Dear Nancy Greetings from Best Western Plus Zanzibar. Thank you for choosing to stay with us during your last visit to Zanzibar. We are glad that you enjoyed your stay with us and we truly appreciate your wonderful review on Expedia. It is always our aim to exceed our guests expectations and to help create wonderful memories. We hope we have the pleasure of welcoming you, your family and friends back to our resort.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020
Response from Salum Abdalla on 11 Jan 2020
Greetings from Best Western Plus Zanzibar. Thank you for choosing to stay with us during your last visit to Zanzibar. We are glad that you enjoyed your stay with us and we truly appreciate your wonderful review on Expedia. It is always our aim to exceed our guests expectations and to help create wonderful memories. We hope we have the pleasure of welcoming you, your family and friends back to our resort.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
The staff were very friendly and helpful; the location (at the edge of Stone Town) was great. Only glitch was the shower head being faulty, causing an unexpected and painful scalding. Was immediately fixed upon reporting it to staff, though.
Stayed 1 night in Dec 2019
Response from Salum Abdalla on 6 Jan 2020
Greetings from Best Western Plus Zanzibar. Thank you for choosing to stay with us during your last visit to Zanzibar. We are glad that you enjoyed your stay with us and we truly appreciate your wonderful review on Expedia. It is always our aim to exceed our guests expectations and to help create wonderful memories. We hope we have the pleasure of welcoming you, your family and friends back to our resort.

8/10 Good

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
LOCATION AND CLEANLINESS, LOTS OF PLACES TO EAT NEARBY
Stayed 1 night in Dec 2019
Response from Salum Abdalla on 14 Dec 2019
Greetings from Best Western Plus Zanzibar. Thank you for choosing to stay with us during your last visit to Zanzibar. We are glad that you enjoyed your stay with us and we truly appreciate your wonderful review on Expedia. It is always our aim to exceed our guests expectations and to help create wonderful memories. We hope we have the pleasure of welcoming you, your family and friends back to our resort.

8/10 Good

KD, Abu Dhabi

Travelled with family
Liked: Cleanliness, staff & service
It's not too far from the airport. The rooms were clean. Great for the price.
Stayed 4 nights in Nov 2019
Response from Salum Abdalla on 9 Dec 2019
Greetings from Best Western Plus Zanzibar. Thank you for choosing to stay with us during your last visit to Zanzibar. We are glad that you enjoyed your stay with us and we truly appreciate your wonderful review on Expedia. It is always our aim to exceed our guests expectations and to help create wonderful memories. We hope we have the pleasure of welcoming you, your family and friends back to our resort. Warm regards,

8/10 Good

BARVEEN

Stayed 2 nights in Aug 2019

8/10 Good

Hans

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

4/10 Poor

Shanti

Liked: Cleanliness, property conditions & facilities
Not staying here again!
Got my room and the electricals were not working. The kettle and fridge in the room were not working. Even the safe didn't work.I tried plugging in my phone at all outlets but none of them worked. Called room service but no one came so next morning, I went down to complain. They said they didn't have another room but I insisted on moving to a better room. I was finally moved to the other room after much persistence. During check out, I was charged $4.00 more so I asked and the man at the front desk said I should tell my friends to pay $4.00 less on their bill coz I got charged the $4.00. I was shocked by his answer but didn't want to argue with the man as there were more people lined up behind me. When my friends checked out of the hotel and were paying their bill, they were being charged $20.00 more. After checking their restaurant bills, it was obvious that other room restaurant charges were being charged to my friend's room. Restaurant bills from other room charges had their room numbers canceled and were being charged to my friend's bill. Even the name on the charges of the bills was not my friend's name so it was obvious that wrong charges are deliberately being charged to the rooms with lots of restaurant bills as most people don't bother to check and just pay their bills. After much arguing, the man at the front desk finally decided to waive off the $20.00.
Stayed 4 nights in Oct 2019
Response from Salum Abdalla on 11 Nov 2019
Thank you for completing the review regarding your recent stay at the Best Western Plus Zanzibar, Zanzibar City Tanzania. Your business is very important to us and we value your opinion. We regret that the accommodation did not meet your expectations, please accept our sincere apologies. By telling us what you liked about your stay and how we can improve, you are helping us to deliver a superior experience to you and future guests of Best Western Hotels & Resorts. We hope you choose Best Western Hotels & Resorts for your future travel needs.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019
Response from Salum Abdalla on 9 Nov 2019
Greetings from Zanzibar. Thank you for choosing to stay with us during your last visit to Zanzibar. We are glad that you enjoyed your stay with us and we truly appreciate your wonderful review on Expedia. It is always our aim to exceed our guests expectations and to help create wonderful memories. We hope we have the pleasure of welcoming you, your family and friends back to our resort.