Chicago Luxury Holidays

It’s a terrific location and the room was clean and comfortable. It seemed the communication between the checkout staff and house keeping was really lacking, with an expectation that the latter try to figure out when guests had checked out, which made my checkout day very awkward. I’d recommend the hotel if you’re visiting Chicago, but my checkout experience could have been much better.

There are actually 2 of these, except one is located downtown in the middle of all the nightlife. Stay was nice, hotel was clean, staff was great.

The stay was good only thing i would say was a disappointment was the bathroom was small and it wasn’t a pool but our stay was great

Professional service. Room service came daily to clean which was very nice. Quality shampoo/conditioner/wash. Great view. Would have liked a microwave, but mini fridge was nice.

This hotel was in an ideal part of the city. Walkable to most popular attractions and restaurants. The rooms are updated and furnished nicely. We got a river view room and enjoyed the oversized window nook. Lastly, it was my husband's birthday and room service left some cute and tasty tiny cakes for us to enjoy. The only thing that I feel they could improve on is the drawer space. There were only 2 small drawers to put clothes in (aside from the closet). Above the drawers was an area to unpack your suitcase, so I just left my suitcase there an picked my clothes from there, my husband used the suitcase folding rack to hold his clothing. This was not a big deal because the room was spacious and I didn't feel like the suitcases out like that made the room look messy. Lastly, Expedia kinda dropped the ball with sending me a notification the day before check-in stating: "Your itinerary is ready. Ask for your VIP Access perk at check-in to L7 Chicago by LOTTE 👑" At check in the person working the front desk had no idea what I was referring to, so I showed them the notification and they responded by saying something along the lines that because this hotel is somewhat new and is owned by a Korean company, that they probably offer that perk at their other hotels, but just not at this one yet. I just felt a little foolish, so just FYI Expedia bookers!

The stay was good only thing i would say was a disappointment was the bathroom was small and it wasn’t a pool but our stay was great

There are actually 2 of these, except one is located downtown in the middle of all the nightlife. Stay was nice, hotel was clean, staff was great.

Professional service. Room service came daily to clean which was very nice. Quality shampoo/conditioner/wash. Great view. Would have liked a microwave, but mini fridge was nice.