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Reviews of Hampton by Hilton Aachen Tivoli

3 out of 5
Hampton by Hilton Aachen Tivoli
Merowingerstrasse 2, Aachen

Reviews

8.8

Excellent

Rating 10 - Excellent. 387 out of 824 reviews" "
Rating 8 - Good. 345 out of 824 reviews" "
Rating 6 - Okay. 63 out of 824 reviews" "
Rating 4 - Poor. 18 out of 824 reviews" "
Rating 2 - Terrible. 11 out of 824 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely staff and an AMAZING Breakfast!!!
We always stay here for a trip to the local theme for two a day, and it's always fantastic. Super quiet, comfy, lovely staff and the most incredible breakfast!! Can't recommend highly enough. Thanks!
Stayed 3 nights in Jan 2024

6/10 Okay

Sharon

Travelled with family
Stayed 2 nights in Dec 2023

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023

8/10 Good

yuval

Stayed 2 nights in Sep 2023

10/10 Excellent

John

Stayed 1 night in Sep 2023

10/10 Excellent

Joanna

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice hotel located conveniently in walking distance to the town centre. Staff was extremely nice and helpful providing advise pro-actively. Would definitely recommend and stay there again 👍
Stayed 1 night in Sep 2023

10/10 Excellent

Sukhdev

Stayed 5 nights in Aug 2023

8/10 Good

Kader

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Margaret

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, great staff & easy parking. My mother is in a wheelchair and everything worked very well for her. Thanks!
Stayed 1 night in Apr 2023

10/10 Excellent

Andreas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love this Hotel Brand
Stayed 3 nights in Apr 2023

10/10 Excellent

Sonia

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Really nice and clean. Very comfortable stay. Excellent breakfast choices.
Stayed 1 night in Jan 2023

10/10 Excellent

Andrew

Stayed 1 night in Jan 2023

10/10 Excellent

David

Stayed 3 nights in Jan 2023

10/10 Excellent

Michiel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Really enjoyed our stay there. Friendly staff, nice rooms (couldn’t hear traffic, great curtains), solid breakfast, affordable.

8/10 Good

Radim

Liked: Cleanliness, staff & service, property conditions & facilities
Restaurant could have more food varieties.

8/10 Good

Roger, GRANTHAM

Business traveller
Liked: Cleanliness, staff & service, amenities
Nice Hotel about 1.5 km walk to town. Hotel refused to credit my Hilton account points as I had booked through Expedia, which was annoying. Equally no acknowledgment that I was a Expedia gold member, not asking for red carpet but whats the point in earning status if it means nothing? I will stick to Accor hotels as their program acknowledges your status. RM
Stayed 5 nights in Dec 2022

8/10 Good

Julian

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night to visit friends. Dinner menu was limited. Room was comfortable and warm perfect
Stayed 1 night in Nov 2022

8/10 Good

Nadja Arndt

Stayed 4 nights in Oct 2022

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2022

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

10/10 Excellent

Rowena

Liked: Cleanliness, property conditions & facilities, room comfort
Motorcycle touring
Hotel was very easy to find. We arrived early and was given a room which were very pleased with. Room was clean very modern as is the whole hotel. We eat in the restaurant that night which was not expensive but good. Room had a shower only but very good. Found staff helpful.
Stayed 1 night in Jul 2022

10/10 Excellent

Clive

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Modern, good quality hotel
Main road location and purple colours make it easy to find. Underground car park has direct lift access to rooms and reception. Room large and in good condition but bed was a bit too hard for me. Decent breakfast.
Stayed 1 night in Jun 2022

2/10 Terrible

Andrej

Disliked: Cleanliness, staff & service, property conditions & facilities
Dirty with blood , no shampoo
In the evening when I was going to bed I found out that sheets and pillow contains drops of blood when I asked for cleaning nothing happened. Then the other day I had to shout at the reception to get a new room. Hotel has terrible cleaning and you can find attached how dirty are the bathrooms nearby breakfast area. The shampoo and soap in the room was not refilled. It contained on the water. Receptionist ( I guess his name was Mitlu) was very arrogant and completely incapable of solving situation.
Stayed 2 nights in Jun 2022
Response from . on 13 Jun 2022
Dear Andrej, thank you for your review. I am very sorry that the stay in our house did not meet your expectations and I would like to apologize to you for the inconvenience. We currently have enormous problems with our cleaning company and we already have a conversation with the responsible project management. We will also train our reception staff that they are able to handle complaints professionally Unfortunately, I cannot undo what happened, but I would ask you to give us another chance. I am sure we will convince you of our service at the Hampton by Hilton Aachen Tivoli. Please contact me directly at the next reservation. Then I will send you a little attention. Sincerely, Anja Goldbach General Manager

10/10 Excellent

natasha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was great!
Stayed 2 nights in May 2022

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Repeat customer - an excellent hotel!
I have stayed here many times; the staff are always first-rate, super friendly, the rooms very clean and very comfortable, and the most incredible breakfast! Coming back in August! Thank you
Stayed 2 nights in May 2022

10/10 Excellent

Himawan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
This is a dog-friendly hotel, so I will definitely stay here again.
Stayed 1 night in Apr 2022

8/10 Good

FRAN

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Hotel
The room was very spacious, clean and cosy, Breakfast was not great, no vegetables, no fried eggs, scrambled eggs too dried.
Stayed 5 nights in Apr 2022

10/10 Excellent

Paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2022

8/10 Good

fridrik

Travelled with family
Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
Cleaning?
No cleaning unless we asked for it and then unsatisfactory. Disappointed as I have stayed there a few times before and had a nice stay.
Stayed 13 nights in Nov 2021

10/10 Excellent

Siamak

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good modern hotel on the outskirts of the city. Small but decent breakfast. Poor coffee. Room cleaning could be better since they shouted their cleaning credentials everywhere in the hotel.
Stayed 1 night in Aug 2021

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
Breakfast was good.Room was clean and bed was comfortable. Restaurant was apparently open but it was not evident as there were no staff around in the open plan bar and restaurant . The tables looked like they were set up for breakfast! Reception staff were extremely busy with about 20 people waiting to check in so unable to ask. The receptionist told us the next day when we checked out that the restsurant was open 4-10pm. At 6pm there were no one in the area eating, no staff around in the bar area or table area. So we assumed it was closed. The receptionist apologised and said she would speak to her colleague and let us off the parking fee.
Stayed 1 night in Aug 2021

10/10 Excellent

Hyunmin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021

10/10 Excellent

Ciara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020

10/10 Excellent

Simon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely clean modern hotel
Lovely modern hotel with great facilities. Staff were welcoming, friendly and helpful. Breakfast was plentiful and good choices. The hotel managed Covid very well in all aspects.
Stayed 1 night in Sep 2020

4/10 Poor

tom

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Rather rude receptionists on departure
Stayed 1 night in Aug 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2020

2/10 Terrible

Keith

Disliked: Staff & service, property conditions & facilities, room comfort
4/10 maximum. Bad breakfast
Dont stay here if you’re a couple, it’s very business like and the breakfast is terrible. I mean really bad! Dry, tatseless, no choice, poor quality high sugar choices, rubbish coffee and powdered egg... ew! Parking terrible, completely full so had to park on the street which did not feel safe and a big walk in to the city up a big hill. Was ok for us but not for the elderly. Overall not a great check in, the staff were miserable and unfriendly. Had to wait 10 minutes at the reception desk when arriving before someone arrived to check us in. Made us feel uncomfortable as we felt the safety and security of the building is compromised with leaving the desk with no attendant.
Stayed 1 night in Aug 2020
Response from Kim-Eva Bauer on 26 Aug 2020
Dear Keith, I am sorry that you have made this expierence in our hotel. Because we are a 3-star Concept from the Hilton Hotels, we have specific Standards. We are not able to change the breakfast as we want it to do. I will speak to my team About your feedback. We hope to welcome you back one more time to Show you the Service we normal offer. Kind regards,

10/10 Excellent

John, Abingdon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable place for an efficient, unremarkable stay.
Stayed 1 night in Aug 2020
Response from Hampton by Hilton Aachen Tivoli. on 26 Aug 2020
Dear John, thank you for your good feedback. I will tell my team about it. We hope to welcome you back soon. Kind regards,

8/10 Good

Raphael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Checkin was a nightmare. Despite coming with a small child, they could not check us in until several minutes past check in time.
Stayed 1 night in Aug 2020

8/10 Good

Stephan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice convenient hotel
This was our first trip since the COVID-19 lock down in France. Very modern, spacious and clean hotel. Very friendly and accommodating staff. Comfortable room and nice washroom. We were pleased to see that the breakfast buffet timings were staggered to reduce overcrowding and to respect social distancing. Highly recommended.
Stayed 1 night in Jul 2020

10/10 Excellent

MURALI

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

10/10 Excellent

Anne

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Covid-era business trip reality
Especially valued the Hampton/Hilton standard on rare Covid-era business trip. Be aware for time planning: breakfast is slower (and safer). Everything in top condition, easy to park.
Stayed 1 night in Jun 2020
Response from HbHAachen on 6 Jul 2020
Dear Anne, thank you for your feedback. It is nice to hear that you had a pleseant stay in our hotel. We do our best douring these times. Your Hampton by Hilton Aachen Tivoli

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I have stayed before and will again - Superb
I have stayed before and will again. A superb hotel with the most wonderful staff who are incredibly friendly and very helpful. An amazing breakfast and very comfortable room. A basic but sparkling clean gym is a nice touch and the lobby is comfy for a drink in the evening.
Stayed 2 nights in Mar 2020
Response from Kim-Eva Bauer on 13 Mar 2020
Dear Peter, thank you for your very good feedback. I will tell my colleagues about it. I hope we see you back soon! Kind regards, Hampton by Hilton Aachen Tivoli.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and always clean. Definitely recommended
Stayed 1 night in Mar 2020

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
AWFUL service.
Rude personnel, horrible service in restaurant area. I complained at the counter and all they did was say sorry. AWFUL. I will NEVER EVER go to this chain again. Idiots.
Stayed 1 night in Dec 2019

10/10 Excellent

reuven

Stayed 2 nights in Dec 2019

8/10 Good

Omar, Amman, Jordan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Realy nice hotel, the parking is not free, 10 euros per night
Stayed 1 night in Nov 2019
Response from HbHAachen on 26 Nov 2019
Dear Omar, thank you for your feebdack. It is nice to hear that you liked our hotel. We hope to see you again as our guest. Your Hampton by Hilton Aachen Tivoli

6/10 Okay

charles

Liked: Cleanliness
Good for stopover
Ok stay....
Stayed 2 nights in Nov 2019