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Very convenient for walking into the city, railway station and restaurants.
But the pillows on the beds very lumpy and hard.
George
Stayed 2 nights in May 2024
Response from Frank on 14 May 2024
Hi George, thanks for your review and feedback, glad you enjoyed your stay.
4/10 Poor
Andy
6 May 2024
Disliked: Property conditions & facilities
My bed had a hole and was a lot of street drunk people trying to get in to the hotel and i didn’t witness any security guards to prevent the issue
Andy
Stayed 2 nights in May 2024
Response from Frank on 14 May 2024
Hi Andy, thanks for your feedback. Sorry to read about your mattress, we'll certainly look into that. It may interest you to know that the hotel's doors are locked are night with the Night Team only letting hotel residents into the hotel.
6/10 Okay
Rachel
6 May 2024
Rachel
Stayed 1 night in May 2024
Response from Lisa on 7 May 2024
Hi Rachel, thanks for making time to leave your review. Appreciate your feedback, and look forward to welcoming you back when you're next in Aberdeen.
This is a classic space where they want to spy on everyone. Internet is not secure. Different people from all walks of life come here to rest. The hotel wants to spy on everyone and cannot provide secure internet connection. I won't stay in their espionage hole ever again! Simply DISGUSTED.
Anirban
Stayed 2 nights in Apr 2024
Response from Frank on 14 May 2024
Hi Anirban, sorry to read your feedback. The wifi is high speed and free to use and you can rest assured that the hotel does not have the technology, time or desire to spy on anyone.
10/10 Excellent
Maureen
Travelled with partner
7 Apr 2024
lovey stay l friendly staff
Maureen
Stayed 1 night in Apr 2024
Response from Jodie on 9 Apr 2024
Thank you Maureen for a lovely review! We are so pleased you have a wonderful stay with us and choose us again in the future!
2/10 Terrible
okey
2 Apr 2024
okey
Stayed 2 nights in Mar 2024
Response from Lisa on 7 May 2024
Hi okey, thanks for your review, sorry that your stay was not up to your expectations. Hope to have another chance to welcome you to the hotel.
The room was a bit dated, scuff marks on the walls. Pillows and mattress seemed very very old, the queen bed I had 2 twin mattresses joined and as you can imagine, the center of the bed was uncomfortable to lie down. The frame of the mattress was protruding out making it difficult to get proper rest.
Kali
Stayed 3 nights in Feb 2024
Response from Lisa on 27 Feb 2024
Hi Kali, thank you for taking the time to share your feedback. It's a shame the stay didn't quite meet your expectations. Hope to have another chance to welcome you to the hotel.
6/10 Okay
Sarah
19 Feb 2024
Sarah
Stayed 1 night in Feb 2024
Response from Lisa on 27 Feb 2024
Thank you for taking the time to rate your stay. Hope to see you again soon.
Hi Andrew, thank you for your review. Delighted that you enjoyed your stay, especially how friendly you found the team. Look forward to seeing you again soon
I have been staying at this hotel on a relatively regular basis for work and the best thing about it is their staff. I had an issue on a previous stay and Jodie went above and beyond to resolve it for me which was greatly appreciated and she even remembered me at the next stay. Really good example of top quality customer service.
Also in general the staff that I have interacted with have always been very welcoming and friendly even when checking in late at night.
I do also like the little touches like having bottle water in the rooms too. My only suggestion would be to improve the pillows in some of the rooms as some of them have seen better days.
Kirsty
Stayed 1 night in Jan 2024
Response from Kate on 19 Jan 2024
Hi Kirsty, thank you for the fantastic review! We are delighted you enjoyed your stay so much and proud to have been a memorable part of your experience. Jodie is a true asset for the team, thank you for recognising that. We are pleased to learn that the entire team has been welcoming and look forward to seeing you at the hotel again soon!
Very well kept property. Staff were very friendly and helpful. Would definitely stay here again.
Kelly
Stayed 2 nights in Jan 2024
Response from Kate on 13 Jan 2024
Hi Kelly, thank you for a fantastic 5/5 rating! We are delighted you enjoyed your stay and cannot wait to welcome you back to the hotel in the future.
6/10 Okay
CAROLINE
Travelled with family, Travelled with partner, Travelled with group
9 Jan 2024
Liked: Amenities
N/a
CAROLINE
Stayed 9 nights in Dec 2023
Response from Kate on 13 Jan 2024
Hi Caroline, thank you for taking the time to share your feedback. It's a pity the stay didn't quite meet your expectations. Hope to have another chance to welcome you to the hotel.
8/10 Good
Thomas, Ajax
Travelled with partner, Travelled with group
8 Jan 2024
Liked: Cleanliness, staff & service, amenities
We found the rooms on the small side, the beds were a bit firmer then we’re used to but survivable. Being January we expected the rooms to be at least comfortably warm, the temperature control panel showed 22 degrees C which we set ours at home as but it felt more like 19c I changed the setting to it’s max 24c but absolutely nothing happened we’re from Canada and can handle cool temperatures but we found this really cold. We travelled with 2 other couples and talked to others staying in the hotel and well and everyone said their rooms were very cold.
Requesting portable heaters is the only thing you can do as they Apparently won’t recalibrate the gages to heat at temperatures above 19c
Everything else was fine but I wouldn’t recommend this hotel in the winter months, we feel sorry for staff who have work in these very cold conditions on a daily basis.
Thomas
Stayed 9 nights in Dec 2023
Response from Frank on 9 Jan 2024
Hi Thomas,Thanks for making time to leave your review. Sorry to read that you found the rooms to be colder than you'd prefer. We'll review the air con controls in your room to make sure that everything is working as it should. Thank you for your feedback.
6/10 Okay
Verified traveller
7 Jan 2024
Liked: Cleanliness, staff & service
Disliked: Room comfort
Good location but uncomfortable bed
Nice hotel good location close to everything you need.
Check-in very slow..
Bedroom ok however bed very uncomfortable, slept very badly due to hard mattress that really need replacement.
Verified traveller
Stayed 1 night in Jan 2024
Response from Frank on 9 Jan 2024
Thank you for taking the time to leave your feedback. Sorry to read that your mattress was uncomfortable. The hotel is currently reviewing all bedroom mattresses so on your next visit you should have a better night's sleep.
Hi Maqbool, we are excited to have been rated 10/10 for your recent stay! Hope to welcome you back for another perfect stay next time you are in the area.
4/10 Poor
Wullie
9 Dec 2023
Liked: Staff & service
Disliked: Room comfort
Wullie
Stayed 1 night in Dec 2023
Response from Kate on 23 Dec 2023
Hi Wullie, sorry to learn your stay did not live up to your expectations. Hope to have the chance to welcome you back again for a stay that ticks all boxes.
Friendly and helpful staff.
Good breakfast.
Room a bit warm.
No USB ports in my room.
Good location and good value for money.
AARRAN
Stayed 1 night in Aug 2023
Response from Kate on 5 Sept 2023
Hi Aarran, thank you for taking the time to leave your review. We are pleased to know you enjoyed your hotel experience. Hope to welcome you again in the future.
10/10 Excellent
Harish
15 Aug 2023
Harish
Stayed 1 night in Aug 2023
Response from Lisa on 27 Aug 2023
Hi Harish, glad you enjoyed your stay, thank you for your feedback!
We were welcomed to the Park inn Aberdeen, where we had a comfortable night & an excellent breakfast. Our only concern was a generator was left running in the next building from 6am.
Alastair
Stayed 1 night in Aug 2023
Response from Kate on 5 Sept 2023
Hi Alastair, thank you for the perfect 10! We are delighted to learn you had a great stay at the hotel and look forward to seeing you back here again soon.