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Reviews of Diamond Hill Resort Hotel

Diamond Hill Resort Hotel
Merkez Mah. No: 11, Alanya, Antalya

Reviews

7.2

Good

Rating 10 - Excellent. 24 out of 66 reviews" "
Rating 8 - Good. 15 out of 66 reviews" "
Rating 6 - Okay. 7 out of 66 reviews" "
Rating 4 - Poor. 15 out of 66 reviews" "
Rating 2 - Terrible. 5 out of 66 reviews" "

7.4/10

Cleanliness

7.2/10

Staff & service

6.6/10

Amenities

7.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

2/10 Terrible

Sheraz

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When we got to the hotel we were only supplied one door card between 2 people which is an inconvenience. The staff are rude and not helpful. The property is dirty and rooms are not cleaned.This hotel is not capable of being a 3 star hotel. I would not recommend this hotel to anyone. Total waste of money.
Stayed 10 nights in Oct 2022

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short break
We had a 2 day break, we really enjoyed it. The staff are so friendly and helpful. The food was delicious and plenty of it.
Stayed 2 nights in Sep 2022

2/10 Terrible

olga

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay far far away from this hellhole. I’ve travelled quite a bit and this is by far the worst hotel i’ve ever stayed at. I don’t know who or how it is considered a 5 star resort. The place itself is gross and dirty, the food is disgusting and bland and cold, and the staff are some of the worst i’ve ever seen. Our bad experience started off with our flight being cancelled (unrelated to the hotel) so we contacted them a week ahead of time to let them know we would arrive 2 days which they acknowledged and we requested a partial refund- they said we could deal with this upon arrival (which was a complete lie). We booked an airport shuttle to the hotel directly (as expedia advertises on the listing, and the hotel confirmed it). Then we arrived to the airport and no one was there to pick us up and we were left stranded for hours. We had to pay over $100 for a taxi due to the lies of the hotel. Upon check in the girl at the front desk was very sick, sneezing and coughing everywhere and not even wearing a mask.. the room they checked us into had several long hairs in the shower and on the bed- pretty disgusting. As mentioned the food itself sucked, the entertainment was also the worst i’ve ever seen. The dancers didn’t even have half a smile on their faces and looked miserable. While we were on property we confirmed with 2 different reception workers that our partial refund was approved. Now i’m home and they said i’m lying and they won’t refund anything- stay far far away
Stayed 5 nights in Sep 2022

4/10 Poor

peter

Disliked: Staff & service
The front desk personnel needs to be replaced, especially the man with a pony tail hairstyle who is extremely rude. I think is name was Turkcan!
Stayed 6 nights in Jun 2022

6/10 Okay

Nadeem, Epsom

the location is great including the views. however the AC was centrally controlled and they wouldn't set to cool the room down.
Stayed 1 night in Apr 2022
Response from Diamond Hill Resort on 30 Apr 2022
Thank you for your comment

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities
I have couple of things to clarify about this place, staff is helpful and nice and they try their best, but I wouldn't say that this is a 5 star hotel and it doesn't match the price invested, the rooms are spacious and clean but we had a repetitive problem where we got locked out of our room and had to ask for staff to help get inside, it was extremely annoying how they had technical malfunctions so often, room won't open, elevators had to be fixed, juice machines breaking, etc. The TV is not smart. I must mention that the rooms are not sound proof at all, I could hear even the whisper of those in rooms next to us, it was very uncomfortable because I felt no privacy, the food isn't really good and isn't the best quality. The wifi works fast and good compared to other places. Blankets and bed covers are rough to the skin and not soft, and very small and short, not suitable for couples to both sleep in comfortably, but the maids that clean the rooms and change the sheets are good and confidential, so far nothing is stolen or missing. One of the best things about this place I would say is the pool, it's spacious and not too deep and not too shallow. What I haven't tried in the resort was the spa, the reason is the guy charged with that area, he was a bit too pushy about trying it, it was a bit annoying. Another annoying thing is children entertainment at night and morning. I'm ot sure if we would ever go back to that place, but it's a decent option for a family.
Stayed 12 nights in Jun 2021

2/10 Terrible

Raed

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't waste your money
If you want to torture your self And had the worst experience in your life You will stay in this hotel of hell . Very bad Room not clean air conditioning is not working we call front desk 5 times they act dump and they will say we are sending the technician that they never Show up in any of the 3 separate rooms that we had me and my family it was 6 days of the worst experience I've ever had in hotel in my life.. Parking lot is the Public street.. Good luck if you find one😡 Food horrible Do your self a fever dont stay in this hotel.
Stayed 6 nights in Jun 2021

8/10 Good

Allen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view was breathtaking, food was 10/10. Staff should interact more with guests.
Stayed 7 nights in Oct 2019
Response from Mehmet İŞBİLİR on 1 Nov 2019
Thank you very much for your nice feedback, hope to see you in our hotel next time again.

10/10 Excellent

PIRKKO, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to beach
We had a very pleasant 12 day stay at Diamond Hill all-inclusive hotel.Our room had a marvellous sea view,lovely sunsets.Food was also good quality and enough to choose from. There was a nice pool area,we also tried sauna hammam and massage .The beach area was also nice with lunch available.I would visit again.
Stayed 12 nights in Sep 2018
Response from Hotel Management on 3 Oct 2018
Dear valued guest, Thank you for your time to review. we appreciate for your great comments on our staff. we look forward to have you back. Best regards,

4/10 Poor

Osan, London

Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Definately NOT worth 5 star!!!
First impression of the hotel- as soon as we arrived there was no smile or welcome from the gentleman at the reception desk. He then asked for our hand so he can put a the hotel band on it without explaining what it was for and that it needs to be kept for the duration of the stay. The room appeared clean but when I took off my shoe it felt dusty and as I wiped the floor with my hand lots of dust so was not mopped or sweeped. The sheets were clean but appeared to have stains therefore requested they be changed. The cleanliness of the hotel itself is ok. The food was BLAND and not much variety chips were stale. Entertainment was ridiculous and boring - My 9 and 8 year old did not enjoy. If you are English speaking then best not to stay here as all the entertainment- mini disco is in Russian and they talk in Russian without translating what is being said so my kids felt left out. The lifts take forever to arrive and are very slow, we were on the 6th floor and had to walk up and down 8 flights of stairs when coming/going to pool or restaurant which is in basement levels. The beach is stoned beach not fun as kids wanted to make a sandcastle. Definately not worth 5stars Looks like a 3 star. The only thing I liked about the hotel is the location is good- 15mins drive to Alanya shopping centre.
Stayed 10 nights in Aug 2018
Response from Management on 5 Sept 2018
Dear Osan, First of all thank you for taking your time to review us. We do value feedbacks. Therefore it is important for us to hear from you. we would like to ensure you that your comments are gold for us, As hotel management will make sure to rectify all the issues that you had mentioned. Thank you for staying with us. We would like to welcome you back to Diamond Hill Hotel. Best regards,

10/10 Excellent

waseem, uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel and staff
We stayed at the resort for a week, location is very good , easy bus ride to alanya centre. Lunch and dinner was pretty excellent , good variety and helpful staff. All the Reception staff were excellent and very helpful , willing to help all the time. We had a mid level sea view room which was amazing. The view was awesome. Pool and animation team were great aswell. Great place to enjoy with family friends or as couple. Beach is a few mins walk away.
Stayed 6 nights in Jul 2018
Response from Management on 2 Aug 2018
Dear Waseem, it was a pleasure to meet you and your family. we look forward to have back. Best regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An amazing hotel.. definitely would recommend to my friends..
Stayed 7 nights in Aug 2017

10/10 Excellent

Susen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Top
Stayed 8 nights in May 2024

10/10 Excellent

Burak

Stayed 1 night in Oct 2023

10/10 Excellent

Furkan

Stayed 1 night in Sep 2023

4/10 Poor

Mustafa

Travelled with family
Otelin konumu, içi gayet güzeldi. Yemekleri gerçekten fiyasko hep aynı tarz yemekleri gördüm hele bir İtalyan gecesi vardı nerdeyse aç kaldık. Odası gayet güzel ve temizli çalışanlar lobi ve barda çalışanlar güler yüzlü. Restoran için aynı şeyleri söyleyemem.
Stayed 4 nights in Jul 2023

4/10 Poor

selda

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 4 nights in Jun 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Alanyada
Bi oteli çok başarılı bulduk ve personelde çok ilgiliydi bize her konuda destek olan İlkan bey’e ayrıca teşekkür ediyoruz. Tekrar ziyaret edeceğiz mutlaka
Stayed 3 nights in Jun 2023

10/10 Excellent

Ibrahim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Önerilir
Bence koca otele 3 asansör azdı bundan doğan asansör yoğunluğu vardı. Ama bunun dışındaki her şey mükemmeldi. Bu yüzden asansörü beklemek çok da rahatsız etmedi. Hola etkisi :)
Stayed 4 nights in Jun 2023

10/10 Excellent

emine esra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023

4/10 Poor

Serkan

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Otel konaklama için fena değil ama yemekler berbat herşey dahil sistemde olduğu için yiyecek anlamında hiçbirşey yok ne akşam yemeği nede kahvaltıda düzgün kaliteli ürün yok Ücretli söylediğim karışık ızgara bile berbattı yiyemedim.Yeme içmeyle işiniz yoksa kalınabilir
Stayed 1 night in Oct 2022

8/10 Good

Christer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bra boende med All Inclusive till ett fördelaktigt pris.
Stayed 5 nights in Sep 2022

10/10 Excellent

Zekiye Canan

Stayed 8 nights in Sep 2022

4/10 Poor

Mogens

Disliked: Cleanliness
Det lever ikke op til 5 stjerner
Elevatorer fungerer ikke, for meget ventetid
Stayed 7 nights in Aug 2022

10/10 Excellent

Miriam

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Deiligt hotel, med god mad. Bar på tag med flot udsigt.
Stayed 2 nights in Aug 2022

8/10 Good

Oguz

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Zufrieden
Der Service war super, sehr nette Mitarbeiter Das Essen war sehr gut Ausblick war top Die Zimmer lassen leider zum wünschen übrig das passt leider nicht zu einem 5 Sterne Hotel Wenn man die Zimmer renovieren würde wäre es wahrscheinlich das beste Hotel in der Umgebung Und der Fitnessraum war wirklich nur Müll sehr alte und abgenutzte Geräte
Stayed 1 night in May 2022
Response from Diamond Hill Resort on 27 Jun 2022
Thank you for your comment

8/10 Good

Oguz

Liked: Staff & service, room comfort
Disliked: Cleanliness
Der Service war top man war sehr hilfsbereit Die Aussicht ist sehr schön Nur das Bad hat lässt zu wünschen übrig es ist alt und müsste renoviert werden Das Essen war sehr gut
Stayed 1 night in May 2022
Response from Diamond Hill Resort on 17 May 2022
Wir danken Ihnen für Ihre Bewertungen , die für uns sehr wichtig sind . Wİir würden uns freuen Sie wieder in unserem Hause begrüssen zu dürfen .. Alles Gute für Sie

10/10 Excellent

Deniz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2021

10/10 Excellent

Shirin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Oct 2021

10/10 Excellent

irem

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hayalinizdeki tatil olabilir
Otel temizlik anlamında oldukça başarılı. Sürekli olarak yerler temizleniyor, masalar siliniyor, boş bardak ve tabaklar ortada bırakılmıyor ve hızlıca toparlanıyor. Personel oldukça güler yüzlü ve ilgili, bu konuda da hiç sorun yaşamadık. Yemekler oldukça güzel, alkoller de oldukça iyi. Otelin plajı ve havuzu konusunda da gayet memnun kaldık. Otel içerisinde pandemi önlemlerine çok dikkat edilmiyor, önleminizi kendiniz almalısınız. Bunun dışında sorun yaratan tek şey asansörlerin çok geç ve genelde dolu gelmesi. Bunun haricinde her şey çok başarılı. Genç çift olarak geldik ve her şeyden çok memnun kaldık.
Stayed 3 nights in Sep 2021

8/10 Good

Kent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pænt hotel med gode faciliteter.
Pænt rent hotel. Fin forplejning. Eneste minus er for lidt personale til at betjene madmontrene i forhold til antal gæster eller for kort tid til at bespise gæsterne om man vil. For lang ventetid på at få mad på tallerknen.
Stayed 4 nights in Jul 2021

2/10 Terrible

Hasan

Stayed 2 nights in Jul 2021

6/10 Okay

Ali

Travelled with family
Liked: Room comfort
Otel de maalesef covid tedbirleri çok düşük seviyedeydi. Temizlik ve yemekler güzeldi fakat personel yetersiz olduğundan çok sıra beklemek zorundaydık.
Stayed 3 nights in Jul 2021

8/10 Good

Faranak

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jul 2021

4/10 Poor

Aytul

Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
☹️
Yemekler cok kötü ve bırkac gün öncesinden yemekler vardı temizlik kötü ama personeller cok ilgililerdi yatak konforu cok iyiydi 5 yıldızın hakkı otel degıldi
Stayed 4 nights in Jul 2021

4/10 Poor

mehmet hulisi

Disliked: Property conditions & facilities, room comfort
sorry
elevators were not sufficient.. foods was limited and no taste
Stayed 3 nights in Jun 2021

10/10 Excellent

osman ali

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021

10/10 Excellent

Elnur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2021

8/10 Good

Veronika

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 12 nights in Sep 2019
Response from MEHMET ISBILIR on 10 Oct 2019
Thank you very much for you feedback hope to see you next time as well. Best Regards Diamond Hill Team

4/10 Poor

Hanne

Disliked: Staff & service, room comfort
Vi kommer aldrig igen
Bookingen var ikke registreret, vi blev indlogeret på to meget sølle værelser, med lavt til loftshøjde, ingen balkon. Da vi klagede fik vi at vide, at de ingen værelser havde. Vi blev flyttet næste dag, wneste kompensation var en skål frugt og en flaske vin , da ligegyldigt eftersom vi var på all inclusiv. Personalet var ligeglade, virkede trætte af turister og forsøgte at overse os. Rengøringen var dårlig, der manglede ekaempelvis toiletpapir. Vi har overnattet mange gange på dette hotel, vi kommer aldrig mere. Ved ikke om den manglende booking skyldes hotellet eller Hotels.com, men det ødelagde en feriedag for os.
Stayed 3 nights in Sep 2019
Response from Front Office Manager. Mehmet on 2 Oct 2019
Kære gæst, Vi beklager den ulykke, du har oplevet. brugen stiger også, da belægningen er høj i højsæsonerne. Fejl opstår også hurtigt. Vi tog dig med til et andet rum 1 nat for at holde dig i vente, fordi det tager nogen tid at reparere. Vi håber at kunne tjene dig i dit næste valg. Håber at se dig igen i vores anlæg.

6/10 Okay

Magdalena, Milano

Travelled with partner
Disliked: Staff & service, property conditions & facilities
Lo recensisco a distanza di un anno e Dio averlo confrontato con altre due di 4/5stelle sempre lì in zona Oba . Struttura abbastanza invecchiata nei arredi del reception e anche camere . Tuttavia lo gradito molto l’accoglienza con il cestino di frutta ,il bigliettino con nominativi e vino . Cibo buono se sai scegliere :pesce alla griglia,carne alla grill , kofte . La parte che abbiamo più gradito e stata :gozleme che è un snack salato con formaggio o spinaci fatto sulla spiaggia da una signora a pranzo . Delizioso anche il dolce :baklava fatta a mano freschissima devo riconoscere che era la migliore mai mangiata Ciò che non ho gradito e stato il percorso dal hotel al mare dove venivi praticamente assalito dei vari venditori di tur turistici ,tunnel sotto passaggio stradale molto mal curato con tubi di scarico a vista . Spiaggia pericolosa nel 2018 ma siamo passati quest'anno 2019 e abbiamo visto che si sono migliorati Particolarmente sgradevole il responsabile di sala (ristorante) che parlava in turco a ridosso dei clienti visto che non capivano . Show e attività rilassante serale assente se non per i bimbi
Stayed 14 nights in Aug 2018
Response from mehmet işbilir on 6 Sept 2019
Firstly Thank you very much for choosing us. Your reviews will be assist to do right our business, i hope we give you satisfaction more then your expect next time, We hope to see you here again. Best Regards

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
maten og aktivett oag sarvis de har mya forsklig dikke og velidig bra tryg het i hotell
Stayed 6 nights in Jul 2019
Response from Mehmet İŞBİLİR on 25 Jul 2019
Takk for at du valgte hotellet. Vi vil gjerne se deg igjen i anlegget vårt,

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ich Habe extra Geld für gute Zimmer mit Meerblick bei Expedia bezahlt aber leider nicht bekommen ganz klein und nicht mit Meerblick bekommen
Stayed 11 nights in Jun 2019
Response from mehmet on 18 Jul 2019
Teilen Sie uns Ihre Zimmernummer mit und wir werden versuchen, Ihnen zu helfen

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities
Ihan ok hotelli. Palveluita olisin kaivannut enemmän. Ruoka ei erikoista.
Stayed 3 nights in Jun 2019
Response from Front Office Manager on 11 Jul 2019
We're sorry we couldn't answer your expectations, and we will work on our shortcomings with this statement. Thank you for choosing us.

8/10 Good

Jørn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Flott hotell
Var ett flott hotell. Veldig hyggelig personale. Burde vært fler som serverte omelett og grillretter da det fort ble køer her. Ellers fantastisk mat. Kort vei til strand.
Stayed 14 nights in Jun 2019
Response from Diamond Hill Resort Hotel on 8 Jul 2019
Thank you for your feedback. next time we expect the hotel to be more quiet during periods.

4/10 Poor

Hatice

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2019
Response from Diamond Hill Resort Hotel on 8 Jul 2019
Bildirminiz için Teşekkür ederiz. Tekrar bekleriz

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, amenities
Huoneen seinät kuin paperia, kaikki kuului läpi naapureista. Myös vessassa. Hissejä liian vähän asiakasmäärän nähden. Siivoajat ystävällisiä, näiden pomo hieman ylimielinen. Respaan hlökunta hoiti asiansa, mutta hieman nyrpeästi välillä. Tarjoilijat olivat "olemassa", mutta harva meit asiakkaita varten. Baarimikot ystävällisiä. Keittiöhenkilökunta ilmeetöntä, mutta kiireistä. Altaalla keittiöllä kiire ei näkynyt, mutta hymyä en nähnyt kertaakaan. Huoneeni vaihdettiin valitettuani, mutta itse vika ei poistunut: liian ohuet seinät, jotka eivät pitäneet ääntä loitolla. Laukku poika erittäin ystävällinen.
Stayed 4 nights in May 2019
Response from Diamond Hill Resort Hotel on 8 Jul 2019
Thank you for your feedback. next time we expect the hotel to be more quiet during periods.

10/10 Excellent

Fariba

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastisk oplevelse
Min mor og min søster har opholdet i Diamond Hill ressort for 4 nætter .De har været rigtig glad for opholdet , hvor hotel location er rigtig god, meget hjælpsomme ,flinke og høflige personale ,meget rent hotel ,fantastisk mad ,dejlig hotel.
Stayed 2 nights in Apr 2019
Response from KÜBRA on 13 Jun 2019
Bizimle konakladığınız için teşekkür ederiz. Görüşleriniz bizim için önemlidir!

8/10 Good

Erman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2019