All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
The bathroom shower wasn’t well cleaned, had hair from the previous person. Also i found a big toes nail clipping on the carpet next to the bed. Please vacuum before letting someone else check into the room. Overall it’s a nice hotel.
Gricelly
Stayed 2 nights in Apr 2024
Response from Ted m on 6 May 2024
Thank you for your feedback. I will address these issues with my housekeeping department. the room after being inspected should never have looked like this.
They have whittled away amenities. No bottles of water, no more plastic cup in the bathroom…. The water pressure is a tickle, they have no usb ports and the outlets are so broken the plugs fall out - and the lights are dim and things take forever to charge because they have throttled the electricity. It is clean, the rooms are a little worn but serviceable. It is the decent place to stay for work but not where you want to go on vacation.
Deb
Stayed 1 night in Feb 2024
Response from Ted on 9 Mar 2024
sorry you had these issues. I have them then addressed with our engineering department.
In my bathroom their was hair above the door.
When taking a shower the bottom was extremely slippery that caused me to slip and fall and their was an open corona beer bottle kicked or hidden beneath the side of the single chair.
Room was wonderful!..good size, well appointed, clean.However, this is the only hotel I have stayed in that didn't include breakfast, or even coffee in the lobby. Breakfast was available, but very pricey, in my opinion. Good that Dunkin Donuts is right next door.
And, it would be helpful to have a TV channel guide in the rooms.
We picked this hotel based on location and the inclusion of breakfast. We had to leave early and wanted to get a bite before hitting the road. Imagine our disappointment when we went to breakfast and it was not being served, not even coffee! The indifferent person at the front desk said “oh well, there person didn’t show up; yawn”. I was extremely irritated and will reconsider where I stay next time.
The hallways were rather cluttered.
A very enjoyable stay for our recent trip to Albany. The swimming pool and exercise facilities were great. The one suggestion I have is to include secure WiFi access for guests.
A decent room, but with a very problematic door -- very hard to open, whether going in or out. It would have been a real problem in an emergency. Room 107.
This was our 3rd time staying at this hotel and the first time was perfect. The second time the refrigerator in my daughters room had a pizza in it and yogurt left over, so clearly they didn’t clean the room properly. We decided to give them another chance this year. This time unfortunately, I requested a room for 3 people and they arranged the room for 2 people leaving my daughter sleeping on the sofa-bed with no sheets nor blankets. Also the body soap in the bathroom was empty and they ended the breakfast a half hour before without notifying us. It is a very nice and clean hotel but it’s unfortunate that I was unable to have a good time these last 2 visits.
From the front desk service when we arrived to check out everyone was friendly and accommodating .
Nicole
Stayed 1 night in Aug 2023
4/10 Poor
Shaline
Travelled with family
15 Aug 2023
Disliked: Staff & service, amenities
We paid for a room with two queen beds for 3 guest. We we arrived late in the evening after a long day of driving. Our room only had two towels for three guest. We called the front desk and was told that we had to wait 30 minutes for another towel. On top of this, we were told we had to go to the front desk for it. This was unacceptable since it was after 8pm. The staff should have brought this to the room since we weren't asking for anything extra.
This hotel is very convenient to the highway. Our room was clean and spacious. Although, the bathroom is quite tiny. Our bed was hard as a rock. If you like that, you will be quite happy. For me, it was just simply too hard for me to sleep comfortably. Since I have back issues, this was a problem for me.
So far the stay is going well. However, I asked the front desk for more towels since there were only 3 for the four of us in our party. I was denied, because they were all being used by a pool party going on. I was told to check back later and maybe there might be some available.