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Hello Anthony,We are delighted to hear that you enjoyed the breakfast during your stay with us. Our team works hard to ensure that our guests have a satisfying meal to start their day. If you have any more feedback to share, please don't hesitate to get in touch with our management team. We hope to welcome you back soon!
10/10 Excellent
Elizabeth
25 Apr 2024
Elizabeth
Stayed 1 night in Apr 2024
Response from Manager on 15 May 2024
Hello Elizabeth,We are delighted to hear that you enjoyed your stay with us! If you have any further feedback to share, please do not hesitate to reach out to us. We look forward to welcoming you back in the future!
The Hampton Inn was very good. Convenient to the airport. I was able to pick my husband up at midnight and have back at the room in 10 minutes. The staff was super friendly and the minor problem I had with the television was taken care of quickly. Would definitely stay there again
Stephanie
Stayed 1 night in Apr 2024
Response from Manager on 25 Apr 2024
Hello Stephanie,We are delighted to hear that you found our location convenient and our staff friendly. We appreciate your feedback and are pleased that we were able to address the issue with the television promptly. It would be our pleasure to welcome you back for another enjoyable stay in the future.
10/10 Excellent
Nancy
8 Apr 2024
Liked: Cleanliness, staff & service
easy to find. nice location. building a bit old.
Nancy
Stayed 1 night in Apr 2024
Response from Manager on 9 Apr 2024
Hello Nancy, Thank you for sharing your feedback with us. We're glad to hear you found our location convenient. We appreciate your comments about the building's age and will share them with our team for consideration. Your insights are valuable as we continuously strive to improve our guest experience.
Hello Kori,We are delighted to hear that our staff made your stay enjoyable. Our team prides itself on providing excellent service to all our guests. If you have any further feedback or need assistance in the future, please do not hesitate to reach out.
2/10 Terrible
Ronald
4 Apr 2024
Ronald
Stayed 1 night in Apr 2024
Response from Manager on 25 Apr 2024
Hello Ronald, We're sorry to hear that your stay didn't meet your expectations. Please feel free to reach out to us with any specific feedback you would like to share so we can address the issue accordingly.
Hello Dan,Thank you for sharing this rating, and we apologies if there are any inconveniences you had encountered. We appreciate your business and hope to welcome you back again in the future.
I checked in at 3:30 Saturday, March 9th and the young man at the front desk was courteous, and answered my questions (shuttle, walking distance restaurants, coffee hours). He is an excellent ambassador for this hotel! Good hiring, and I know how hard it is to find, train and keep excellent staff… 47 yrs experience. Tom Moser
Thomas
Stayed 1 night in Mar 2024
Response from Manager on 12 Mar 2024
Hello Thomas,We appreciate your positive feedback on our front desk staff's service and hospitality. It's great to hear that he was able to assist you with your inquiries effectively and represent our hotel well. Thank you for acknowledging the value of dedicated team members like him, which truly enhances our guests' experience. Your recognition means a lot!
10/10 Excellent
cathleen
Travelled with partner
21 Feb 2024
Great location. Property was maintained .
cathleen
Stayed 1 night in Feb 2024
Response from Manager on 23 Feb 2024
Hello cathleen,We're glad to hear you enjoyed our hotel's convenient location and well-kept facilities. Your feedback is valuable to us, and we appreciate you taking the time to share your experience.
There was an issue checking in my mother, whom we had purchased a room for close to our home. The person at the front desk left my mother standing there while I had to drive to the hotel to deal with the issue. He told me to call Expedia, and Expedia told me to deal with the hotel. I was told Expedia never added my mother's name to the reservation, so they would not check her in. Also, they would not cancel the reservation so my mother could check herself in. Overall, the stay was fine, but it started out frustrating when we were trying to make everything easier by getting a space for my mother to comfortably stay the night. (My mother is in her 70s)
Dawn
Stayed 1 night in Feb 2024
Response from Manager on 16 Feb 2024
Hello Dawn,Thank you for bringing this to our attention. We apologize for any inconvenience experienced during check-in. We strive to provide a smooth and efficient process for all our guests, and we are sorry that we fell short in this instance. We appreciate your feedback and will address this with our staff to ensure it does not happen again. We hope you enjoyed the rest of your stay and appreciate your understanding in this matter.
Hello chris,Thank you for being a guest with us and for taking the time to share your review and feedback. We hope to earn your business again when you return to the area.
Hello Brian,Thank you for taking the time to share your feedback with us. We appreciate your kind words and are thrilled to hear that you had a pleasant stay at our hotel. If there is anything else we can assist you with in the future, please feel free to reach out to us.
Hello Tim,Thank you for sharing your experience with us. We appreciate your positive feedback regarding our convenient location near the airport and the cleanliness of our hotel. We hope to have the opportunity to welcome you back in the future.
Hello Jeremy,Thank you for sharing your feedback regarding your recent stay. We appreciate your positive overall experience. We apologize for any inconvenience caused by the odor in your room. Our team will investigate this further to ensure it does not happen again. Your input helps us improve, and we hope to welcome you back in the future for an even better stay.
Hello Geraldine,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a wonderful experience with us. We hope to have the pleasure of welcoming you back in the future for another exceptional stay. Safe travels!
Hello Paul,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a fantastic experience with us. We appreciate your kind words and hope to have the pleasure of serving you again in the future. Please don't hesitate to reach out if there's anything else we can assist you with.
Hello Denis,We are thrilled to hear that you enjoyed your stay with us! We strive to provide excellent service and ensure our guests have a wonderful experience. Thank you for choosing our hotel and we hope to welcome you back in the future.
6/10 Okay
Susan
30 Dec 2023
Liked: Cleanliness, staff & service, room comfort
Clean and quiet rooms, basically no fitness center
Room was clean and quiet (except for infrequent planes overhead). Breakfast was sparse. The fitness facility has one Peloton that works and a recumbent bike and elliptical machine that were there apparently for decoration as they were completely non-operational. No weights or weight machines. No hand sanitizer and nothing to clean the one operational machine. I specifically picked this hotel for the fitness center so I would have a place to Workout.
Susan
Stayed 1 night in Dec 2023
Response from Manager on 3 Jan 2024
Hello Susan, Thank you for choosing our hotel for your recent stay. We are glad to hear that you found your room clean and quiet. We apologize for any inconvenience caused by the noise from planes overhead. We appreciate your feedback regarding our breakfast and fitness facility. We will take these suggestions into consideration for future improvements. We apologize for any inconvenience caused by the non-operational equipment and lack of cleaning supplies. We appreciate your understanding and hope to have the opportunity to welcome you back in the future.
Loved the hotel ! Friendly staff , shuttle to and from hotel to airport very helpful .Being able to leave my car while gone very heldful
Jo
Stayed 1 night in Dec 2023
Response from Manager on 30 Dec 2023
Hello Jo,Thank you for your positive feedback! We're delighted to hear that you enjoyed our friendly staff and found our shuttle service to be helpful. We also appreciate that our complimentary parking option was convenient for you. We hope to welcome you back in the near future for another excellent stay.
Hello elizabeth,Thank you for your kind words about our clean facilities and friendly staff. We strive to provide a comfortable and pleasant experience for all our guests. We appreciate your feedback and hope to have the opportunity to welcome you back in the future.
I did not have any cups for coffee or water in the room.
Brian
Stayed 1 night in Dec 2023
Response from Manager on 24 Dec 2023
Hello Brian,Thank you for bringing this matter to our attention. We apologize for any inconvenience caused during your stay. We appreciate your feedback and have shared it with our team for immediate improvement. Should you have any further concerns, please do not hesitate to contact our management directly. We value your patronage and hope to welcome you back for a more enjoyable experience.
Hello Peter,Thank you for choosing our hotel for your stay! We appreciate your perfect rating and are delighted to hear that you had a wonderful experience with us. If you have any other comments or suggestions, please feel free to reach out to us. We hope to welcome you back soon for another exceptional stay!
Hello Amy,Thank you for choosing our hotel for your stay. We are thrilled to hear that you had a fantastic experience with us. If you have any further feedback or if there is anything we can assist you with, please do not hesitate to reach out to us. We hope to welcome you back in the future for another excellent stay.
I was so satisfied with my stay the property was clean. The beds were clean & comfortable. The staff was nice. This was a great hotel all around!
michelle
Stayed 2 nights in Dec 2023
Response from Manager on 24 Dec 2023
Hello michelle,Thank you for your kind review! We are delighted to hear that you found our property clean and our beds comfortable. Our team takes great pride in providing excellent service, so your compliment about our staff is greatly appreciated. We hope to have the pleasure of welcoming you back in the future for another great stay!
Hello Carrie,We appreciate you choosing our hotel for your stay and taking the time to rate your experience. We strive to provide excellent service, so if you encountered any issues during your stay, we encourage you to reach out to us directly. We hope to welcome you back in the future and exceed your expectations.
10/10 Excellent
Colleen
29 Nov 2023
Colleen
Stayed 2 nights in Nov 2023
Response from Manager on 24 Dec 2023
Hello Colleen,Thank you for staying with us! We are thrilled to hear that you had an excellent experience during your stay. We hope to welcome you back soon for another wonderful stay.
Hello Jeanne,We appreciate you choosing our hotel for your stay. If you have any specific feedback or concerns about your experience, please feel free to reach out to us directly. We value your input and would be grateful for the opportunity to address any issues you may have encountered.
Hello Chuck,Thank you for choosing our hotel for your stay! We appreciate your feedback and are delighted to know that you had a satisfactory experience. We look forward to welcoming you back in the future. If you have any further questions or concerns, please don't hesitate to reach out to us.
8/10 Good
Verified traveller
12 Nov 2023
Clean and comfortable but too noisy in our room
Clean and comfortable. We had a room over the lobby so a lot of noise from car doors opening and closing, bus backup siren during the night, car stereo sounds.
Verified traveller
Stayed 2 nights in Nov 2023
Response from Manager on 24 Dec 2023
Dear Guest,Thank you for choosing to stay with us and for sharing your feedback. We're glad to hear that you found our hotel clean and comfortable. We apologize for any inconvenience caused by the noise disturbance you experienced during your stay. Our team is always working to ensure a peaceful environment for our guests, and we appreciate your insights.
Hello Janine,Thank you for taking the time to share your positive experience with us! We're glad to hear that you found our rooms clean and cozy, and that our staff was friendly. We strive to provide exceptional service to all of our guests, and we're pleased that we met your expectations. We hope to welcome you back again in the future for another enjoyable stay.
Hello Darcy,Thank you for choosing our hotel for your stay! We're glad to see that you had a positive experience with us. If you have any other suggestions or comments, we encourage you to reach out to us directly so we can continue to improve our services. We hope to welcome you back in the future!
Everything was great. But hard to maneuver the parking lot as they were working on it.
Anne
Stayed 2 nights in Oct 2023
Response from Manager on 24 Dec 2023
Hello Anne,Thank you for choosing our hotel for your stay. We appreciate your feedback regarding the parking lot. We apologize for any inconvenience this may have caused during your visit. Guest satisfaction is important to us, and we appreciate your understanding during our improvement process.
10/10 Excellent
Hope
29 Oct 2023
Hope
Stayed 1 night in Oct 2023
Response from Manager on 24 Dec 2023
Hello Hope,Thank you for choosing our hotel for your stay! We are thrilled to hear that you had a fantastic experience during your time with us. We strive to provide exceptional service and amenities to all our guests. If you have any further feedback or would like to share any specific highlights from your stay, please feel free to reach out to us. We hope to welcome you back in the future for another wonderful stay!
Needed a quick place to stay for one night. This hotel was perfect.
Richard
Stayed 1 night in Oct 2023
Response from Manager on 24 Dec 2023
Hello Richard,Thank you for choosing our hotel for your recent stay! We're delighted to hear that your experience was perfect. Should you require accommodations in the future, we would be thrilled to welcome you back.
Great for early morning departure from Albany Airp
Their airport shuttle is available from 4am which was wonderful as getting a cab or Uber at that hour is nearly impossible for my 6am international flight.
They are less than 10 minutes from the passenger drop off point.
Mary Beth
Stayed 1 night in Oct 2023
Response from Manager on 24 Dec 2023
Hello Mary Beth,Thank you for your feedback regarding our convenient airport shuttle service. We're glad it was able to accommodate your early morning flight and provide a hassle-free transportation option. Being in close proximity to the passenger drop off point is another advantage we strive to offer our guests. We appreciate your comments and hope to welcome you back in the future.
Hello Nick,Thank you so much for your positive feedback! We are thrilled to hear that you had a great stay with us. It was a pleasure having you as our guest, and we hope to welcome you back in the future for another wonderful experience.
Hotel was great but the driveway is full of potholes with some of them deep and large.
Burton
Stayed 1 night in Oct 2023
Response from Manager on 24 Dec 2023
Hello Burton,Thank you for staying with us and for your feedback regarding the driveway. We appreciate your kind words about the hotel. Your comments have been duly noted, and we will share them with our maintenance team for their attention. We value your input as it helps us improve our guests' overall experience.
Bed has definitely outlived its life expectancy. Otherwise, our stay was good.
Guy
Stayed 1 night in Oct 2023
Response from Manager on 24 Dec 2023
Hello Guy,Thank you for choosing our hotel for your recent stay. We appreciate your feedback and are glad to hear that overall you had a good experience. We apologize for any inconvenience caused by the condition of the bed and value your input, which helps us improve. We hope to have the opportunity to provide you with a more comfortable stay in the future.
Hello Jeff,Thank you for choosing our hotel for your stay near the airport. We appreciate your feedback and we are glad to hear that our location was convenient for you. We strive to provide a comfortable experience for our guests. If there is anything else we can assist you with in the future, please feel free to reach out to us.
6/10 Okay
Jean-Francois
15 Oct 2023
Liked: Cleanliness, staff & service
Staff was friendly. Hotel a little old but clean. Room very confortable and breakfast up to expected standard.
Few details though, no cup for coffee in the room, no glass for water.
They advertise as a destination charger for EV but there's only one charger. It was from a third party and it was not working. I finally had to go to a Tesla Supercharger to get a recharge.
Jean-Francois
Stayed 1 night in Oct 2023
Response from Manager on 24 Dec 2023
Hello Jean-Francois,Thank you for sharing your feedback with us. We're glad to hear that you found our staff friendly and that your room was comfortable and clean. We apologize for the inconvenience regarding the coffee cup and water glass. We appreciate your feedback and will take it into consideration for future improvements. We apologize for any inconvenience caused by the EV charger. While we do offer a destination charger, it is maintained by a third party, and we apologize for any inconvenience caused by its non-functionality. We appreciate your understanding and hope to welcome you back in the future for a better experience.
8/10 Good
Vernea
15 Oct 2023
Liked: Cleanliness, staff & service
Vernea
Stayed 2 nights in Oct 2023
Response from Manager on 24 Dec 2023
Hello Vernea,Thank you for choosing to stay at our hotel! We are delighted to hear that you had a great experience during your visit. If there is any additional feedback you would like to share, please don't hesitate to reach out to us. We hope to welcome you back in the future for another enjoyable stay.
10/10 Excellent
Kelly
15 Oct 2023
Liked: Amenities
Easy check in check out and rooms bathrooms updated. Air conditioning worked amazing.
Kelly
Stayed 1 night in Oct 2023
Response from Manager on 24 Dec 2023
Hello Kelly,Thank you for taking the time to share your positive experience with us! We're thrilled to hear that you found our check-in and check-out process to be easy and that you were pleased with our updated rooms and bathrooms. It's great to know that the air conditioning met your expectations as well. We appreciate your kind feedback and hope to welcome you back in the future for another enjoyable stay.
Hello Raymond,Thank you for choosing our hotel for your recent stay! We're delighted to hear that you had a great experience. We strive to provide exceptional service and a comfortable stay for all our guests. If you have any further feedback or suggestions, please don't hesitate to reach out to us directly. We hope to welcome you back in the future for another wonderful stay.
Hello laurie l,Thank you for your perfect rating! We are thrilled to hear that you had a wonderful experience at our hotel. We appreciate your support and hope to have the opportunity to welcome you back in the future.
No rooms were available !!! And they gave me three rooms to open where they had people already
Miguel
Stayed 1 night in Oct 2023
Response from Manager on 24 Dec 2023
Hello Miguel,We apologize for the inconvenience you experienced during your stay and understand your frustration. We strive to provide excellent service and it seems we fell short in this instance. We appreciate you bringing this matter to our attention and we have addressed it with our team to ensure it does not happen again in the future. Thank you for choosing our hotel and we hope to welcome you back for a more enjoyable stay.
Hello Gary,Thank you for choosing our hotel for your stay! We are thrilled to hear that you had such a wonderful experience with us. We strive to provide excellent service and create memorable stays for all of our guests. Should you have any feedback or suggestions to share, please don't hesitate to reach out to us. We look forward to welcoming you back in the future!
6/10 Okay
Fredrica
Travelled with family
2 Oct 2023
Room maintenance
Not so good. The room we stayed was not up to part for the money I paid. Broken door stopper, tub clogged while taking shower, water did not go down the drain and probem with flushing the toilet.
Fredrica
Stayed 1 night in Sep 2023
Response from Manager on 24 Dec 2023
Hello Fredrica,Thank you for your feedback, we apologize for the inconvenience you experienced during your stay. We appreciate you bringing these matters to our attention. We strive to provide exceptional accommodations and we will address the maintenance issues you mentioned to ensure a better experience for our future guests.
This was one of the better hotel experiences I’ve had in a while. The quality of the facility decor, the comfort and cleanliness of the room, the kindness and efficiency of the staff…. As a woman traveling alone, I felt completely comfortable, safe and content. The location is terrific with a great selection of stores and restaurants close by. Five stars!!!
Lynn
Stayed 2 nights in Sep 2023
Response from Manager on 24 Dec 2023
Hello Lynn,Thank you for taking the time to share your positive experience with us! We are thrilled to hear that our facility decor, room comfort and cleanliness, as well as our staff's kindness and efficiency made your stay enjoyable. We always strive to ensure our guests feel comfortable and safe, especially those traveling alone. We're glad that our location was convenient for you with nearby stores and restaurants. We appreciate your five-star rating and hope to welcome you back in the future!
The staff was nice rooms comfortable and breakfast was good! Suggestion wash the windows of lobby! So pretty with all
Moms but cloudy looking out from
Lobby.
Robert P
Stayed 1 night in Sep 2023
Response from Manager on 24 Dec 2023
Hello Robert P,Thank you for taking the time to share your feedback with us. We're glad you had a positive experience with our staff, comfortable rooms, and enjoyable breakfast. We appreciate your suggestion about the lobby windows and will share it with our team. We strive to make our surroundings as pleasant as possible for our guests.
10/10 Excellent
Mary
Travelled with group
15 Sept 2023
Lawn well mowed, abundance of trees and flowers - very welcoming. Would liked to have seen a couple more benches to relax on out doors.
Mary
Stayed 2 nights in Sep 2023
Response from Manager on 24 Dec 2023
Hello Mary,Thank you for your kind feedback on our well-maintained lawn and beautiful surroundings. We appreciate your suggestion for additional benches for outdoor relaxation and will take it into consideration for future improvements. We hope you had a pleasant stay and look forward to welcoming you back soon.