Front of property – evening/night

Reviews of Riveredge Resort

3.5 out of 5
Riveredge Resort
17 Holland Street, Alexandria Bay, NY

Reviews

8.4

Very good

Rating 10 - Excellent. 438 out of 1000 reviews" "
Rating 8 - Good. 354 out of 1000 reviews" "
Rating 6 - Okay. 131 out of 1000 reviews" "
Rating 4 - Poor. 53 out of 1000 reviews" "
Rating 2 - Terrible. 24 out of 1000 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Cindy

Stayed 1 night in May 2024
Response from Front Desk Manager on 16 May 2024
Hello Cindy, Thank you for taking the time to review your stay. Regards, Tara

8/10 Good

Cristin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Front Desk Manager on 13 May 2024
Hello Cristin, Thank you for taking the time to review our property. Regards, Tara

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 3 nights in May 2024
Response from Front Desk Manager on 6 May 2024
Hello Amy, Thank you for taking to time to post a review. We're glad you enjoyed your stay with us! Regards, Tara B.

8/10 Good

Ann

Travelled with family
Liked: Staff & service
Dated but the staff is very friendly and the location and views are beautiful.
Stayed 1 night in Apr 2024
Response from Front Desk Manager on 29 Apr 2024
Hello Ann, Thank you for taking the time to post a review. Also, we appreciate the kind words about the hotel staff. Regards, Tara B.

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was a very nice place.
Stayed 2 nights in Apr 2024
Response from Front Desk Manager on 29 Apr 2024
Hello James, Thank you for taking the time to post a review. Regards, Tara B.

10/10 Excellent

Sarah, RICHMOND HILL

Stayed 1 night in Apr 2024
Response from Front Desk Manager on 11 May 2024
Hello Sarah, Thank you for taking the time to review your stay. Regards, Tara

10/10 Excellent

mike

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
easy to get to and a very nice place to stay
Stayed 2 nights in Mar 2024
Response from Front Desk Manager on 22 Apr 2024
Hi Mike, Thank you for taking the time to review our property. Regards, Tara B.

6/10 Okay

Colleen, Clifton Park

Travelled with family
Liked: Staff & service
Weve been coming to the riveredge for about 25 years. We are disappointed that it hasn't been updated much if at all over the years. Our room was directly over the compressor on the bonnie castle side so sitting on our deck we couldn't hear each other talking. Beds uncomfortable. Staff is always nice.
Stayed 1 night in Apr 2024
Response from Front Desk Manager on 15 Apr 2024
Hello Colleen, Your feedback helps us identify the areas in which we can improve. At present we’re taking steps to upgrade our room facilities. Thank you for your kind words in regard to staff. Sincerely, Tara

8/10 Good

Jim

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Front Desk Manager on 16 Apr 2024
Hello Jim, Thank you for taking the time to review your stay. Regards, Tara

8/10 Good

Marji

Travelled with family
Liked: Cleanliness, staff & service, amenities
The view is very beautiful, the bed was very comfy, room was clean, the staff are very nice, and the gift shop is well stocked. The only thing we didn’t like was the pool room had giant windows looking into the restaurant. So half of the restaurant could see you swimming while they’re eating. The place could also use some updating. Other than that it was a really nice stay.
Stayed 1 night in Apr 2024
Response from Front Desk Manager on 15 Apr 2024
Hello Marji, Thank you for taking the time in leaving us a review on your stay with us. I am so happy to learn that you had an overall great time and experience with our hotel and team members. In addition, thank you for providing feedback on the pool area. We will look into ways to improve the privacy. Regards, Tara

10/10 Excellent

Thomas

Travelled with family
Liked: Amenities
Beautiful view, walking distance to everything
Stayed 2 nights in Apr 2024
Response from Front Desk Manager on 19 Apr 2024
Hello Thomas, Thank you for taking the time to post a review. Regards, Tara

10/10 Excellent

Samuel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpful, even though the hotel was completely booked for the solar eclipse.
Stayed 2 nights in Apr 2024
Response from Front Desk Manager on 10 Apr 2024
Hi Samuel, Thank you for your kind words. Hoping to see you again soon. Regards, Tara B.

8/10 Good

Meg

Travelled with partner
Liked: Cleanliness, staff & service
Beautiful river edge views for an older facility. We were there for eclipse 2024.Rooms are a good size, quiet in the evenings. Dining room was decent. Pool is smallish with no change rooms. The property is well maintained but with dated decor. A good location for the area
Stayed 1 night in Apr 2024
Response from Front Desk Manager on 10 Apr 2024
Hi Meg, Thank you for taking the time and sharing your feedback regarding your stay! We’re glad that we could make your stay fantastic at Riveredge Resort Hotel. Regards, Tara B.

10/10 Excellent

Kristopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel itself is dated, with the last renovation in the early 90's, perhaps? It has been a while since I've stayed in a place with a land line in the bathroom. But everything is clean, the beds are very comfortable, and the staff is great. It's off season, so much of the town is in not open yet, but I'd stay at the Riveredge for future trips. The area is beautiful.
Stayed 1 night in Apr 2024
Response from Front Desk Manager on 8 Apr 2024
Thank you for your feedback Kristopher. We’d love to host you the next time you visit Riveredge Resort Hotel. Share our location with your friends and family as well.Regards, Tara B.

10/10 Excellent

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff at the front desk are great
Stayed 1 night in Apr 2024
Response from Front Desk Manager on 8 Apr 2024
Hi Thomas,Thank you for your kind words. Hoping to see you again soon. Regards, Tara B.

6/10 Okay

Paul

Liked: Staff & service
Stayed 2 nights in Mar 2024
Response from Front Desk Manager on 26 Mar 2024
Hello Paul, Thank you for taking the time to review our property. Regards, Tara

10/10 Excellent

Mackenzie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time I've been here, great place to stay in Alexandria Bay. The staff is very friendly the rooms are clean. I did not use the pool facilities but it looked clean. My only complaint which happened both times is the water in the showers take forever to heat up and its not very hot when it does both times I was on the second floor. Other than that its a great place
Stayed 2 nights in Mar 2024
Response from Front Desk Manager on 24 Mar 2024
Hello Mackenzie, Thank you for taking the time to post a review of our property. Your feedback helps us improve services. Regards, Tara

10/10 Excellent

Derek

Liked: Cleanliness, staff & service, property conditions & facilities
Love it
Stayed 1 night in Mar 2024
Response from Front Desk Manager on 24 Mar 2024
Hi Derek,Thank you for taking the time and sharing your feedback regarding your stay! We’re glad that we could make your stay fantastic at Riveredge Resort Hotel. Regards, Tara

10/10 Excellent

Eric

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it is a beautiful property and the staff is top notch. the restaurant staff is amazing!
Stayed 2 nights in Mar 2024
Response from Front Desk Manager on 24 Mar 2024
Hello Eric, Thank you for taking the time to review your stay at Riveredge Resort Hotel. I’m glad to hear that our staff made your experience memorable and that you enjoyed all of the amenities we offer. I will pass on your compliments about the Riverwatch Staff. Regards, Tara

10/10 Excellent

Timothy, Panama city beach

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking distance to hospital where I work
Stayed 1 night in Mar 2024
Response from Front Desk Manager on 19 Mar 2024
Hello Timothy, Thank you for posting a review. Regards, Tara B.

10/10 Excellent

Christopher

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Front Desk Manager on 4 Mar 2024
Hello Christopher, Thank you for taking the time to review our property. Regards, Tara B.

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good experience, upgrade needed
Enjoyed our stay at Riveredge, Valentine's Day specials at the restaurant and live music at the bar. The view of Boldt Castle from our balcony with the snow falling was lovely. The room was clean and the bed was comfortable. The heating could use upgrading as it was loud and inconsistent.
Stayed 1 night in Feb 2024
Response from Front Desk Manager on 26 Feb 2024
Hi Emily, Thank you for taking the time and sharing your feedback regarding your stay! We’re glad that we could make your stay fantastic at Riveredge Resort Hotel. Regards, Tara B.

6/10 Okay

Randolph

Travelled with group
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The property is showing its age. The beds are comfortable but the mattresses have seem better days. The hardwood floors are a wonderful touch, beats dirty carpeting any day. The shower heads desperately need replacing...it was reminiscent of showering with an old hose. The staff were friendly & helpful,but the dining/bar room could have been open later. The room rate was fair for the time of year, but theres no way the property was worth what thay are looking for during the high seasons
Stayed 1 night in Jan 2024
Response from Front Desk Manager on 16 Feb 2024
Hello Randolph, Thank you for sharing your valuable feedback! We’re sorry that we failed to provide an experience you were looking for. We assure you that we’ve taken a note of your mentioned points, and have directed them to the appropriate department (s). In addition, thank you for finding our staff friendly and hospitable during your stay. Regards, Tara B.

10/10 Excellent

Rabih

Stayed 1 night in Dec 2023
Response from Front Desk Manager on 16 Feb 2024
Hello Rabih, Thank you for taking the time to review our hotel. Regards, Tara B.

8/10 Good

Glenn

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Stayed here many times . Beautiful location . nice property but starting to show its age could use some updating and repairs .
Stayed 2 nights in Nov 2023
Response from Front Desk Manager on 4 Dec 2023
Hello Glenn, Thank you for giving your feedback we truly appreciate this. Moreover, we are glad to hear you enjoy our quaint town. Regards,Tara B.

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
The restaurant and bar were fantastic. Great view from our room. Not clean. There was old coffee grounds in the coffee pot from previous guests. There was absolutely no hot water. It was so loud on our floor and above us. We used to love staying here unfortunately it has gone down hill.
Stayed 2 nights in Nov 2023
Response from Front Desk Manager on 21 Nov 2023
Dear Robert,We appreciate you taking the time to write this review. I apologize for the negative experience you had during your stay. This does not come anywhere near our standards of service. I am really sorry to hear that you were disappointed with our housekeeping! We do realize the importance of a clean room, especially when you’re travelling. We assure you that your feedback is shared with our housekeeping department. Robert, we want to assure you that we are taking the appropriate measures to address the issues. Moreover, I'm glad to hear that you enjoyed the RiverWatch (bar/restaurant). It's great to know that we are on the right track with our dining. Again please allow me to express my apologies on behalf of all of us at Riveredge Resort Hotel. It is our hope that you will give us the opportunity to better serve you in the future. Regards, Tara

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Front Desk Manager on 17 Nov 2023
Hello Mark, Thank you for taking the time to review our hotel. Regards, Tara

10/10 Excellent

Karen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hitel
Nice location, nice amenities, staff very helpful
Stayed 2 nights in Nov 2023
Response from Front Desk Manager on 17 Nov 2023
Hello Karen, Thank you for taking the time to post a review of our property. We are happy to hear that you enjoyed your time at Riveredge Resort Hotel. Regards,Tara

2/10 Terrible

Karen

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't Stay Here
BED BUGS!!!
Stayed 2 nights in Oct 2023
Response from Front Desk Manager on 17 Nov 2023
Hello Karen, Thank you for reaching out to our guest services to report a potential issue with your room. We take all grievances seriously and do our due diligence to investigate. Furthermore, like other quality, vigilant hotels, we have a preventative maintenance program to prevent bed bug outbreaks and promptly reported this to our pest control contractor for a swift remedy.Regards, Tara

10/10 Excellent

Gina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We enjoyed our stay immensely. The lounge had awesome entertainment and the food was superb. Our view was phenomenal!
Stayed 1 night in Oct 2023
Response from Front Desk Manager on 30 Oct 2023
Hello Gina, Thank you for taking the time to post a review of our property. We are happy to hear that you enjoyed your time at Riveredge Resort Hotel. Our hotel aims to provide a truly unique experience, and we are thrilled that we can exceed your expectations. We look forward to welcoming you back to our hotel in the future.Regards, Tara

8/10 Good

mary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
loved the view
Stayed 3 nights in Oct 2023
Response from Front Desk Manager on 26 Oct 2023
Hello Mary, Thank you for choosing the Riveredge Resort Hotel and for taking the time to post a review. Regards, Tara

8/10 Good

William

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay
Good overall stay for the money. Will definitely stay again.
Stayed 2 nights in Oct 2023
Response from Front Desk Manager on 26 Oct 2023
Hello William, Thank you for posting a review. We are glad you enjoyed your stay. We look forward to welcoming you back in the future. Regards, Tara

6/10 Okay

Lawrence

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
They rented us the room and they knew the hot water in that part of the building was not working. No showers!
Stayed 2 nights in Oct 2023
Response from Front Desk Manager on 26 Oct 2023
Hello Lawrence, Thank you for taking the time to post a review. Your feedback helps us do better. We're looking into this issue and hope to resolve it promptly and accurately. Regards, Tara

8/10 Good

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Needs hallway update of carpeting and paint . Great location . Can walk to everything. Place was very clean. Staff was excellent.
Stayed 2 nights in Oct 2023
Response from Front Desk Manager on 26 Oct 2023
Hello Mark, Thank you for the feedback. We are glad you enjoyed your stay. Regards, Tara

10/10 Excellent

Janet

Travelled with family
Liked: Amenities
We had a great stay, but it was pricey.
Stayed 1 night in Sep 2023
Response from Front Desk Manager on 21 Oct 2023
Hello Janet, Thank you for taking the time to post a review of our property. We are happy to hear that you enjoyed your time at Riveredge Resort Hotel. Regards, Tara

8/10 Good

Patti

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very helpful. Nice location
Stayed 2 nights in Oct 2023
Response from Front Desk Manager on 16 Oct 2023
Hello Patti, Thank you for taking the time to post a review. I am pleased to hear our staff was able to make your stay memorable. Regards, Tara

10/10 Excellent

Nichole

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super clean and super friendly, great area
Stayed 1 night in Oct 2023
Response from Front Desk Manager on 16 Oct 2023
Hello Nichole, Thank you for choosing Riveredge Resort Hotel and taking the time to post a review. I'm glad our staff were able to make your stay enjoyable. Regards, Tara

8/10 Good

john J

Liked: Staff & service
View of river
Stayed 2 nights in Oct 2023
Response from Front Desk Manager on 16 Oct 2023
Hello John, Thank you for taking the time to post a review. Regards, Tara

8/10 Good

Thomas

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel, a little bit older but clean and staff very helpful and friendly Food was very good! View is very nice!
Stayed 1 night in Oct 2023
Response from Front Desk Manager on 16 Oct 2023
Hello Thomas, Thank you for taking the time to post a review of our property. We are happy to hear that you enjoyed your time at Riveredge Resort Hotel. Our goal is always to exceed your expectations! Regards, Tara

10/10 Excellent

Judith

Travelled with family
Liked: Cleanliness, staff & service
This is the second visit to Riveredge. Liked some of the up dates. However mattresses and rugs need to be replaced. Mattress was terrible and rugs were filthy.
Stayed 1 night in Oct 2023
Response from Front Desk Manager on 16 Oct 2023
Hello Judith, Thank you for your feedback. We are glad you like the updates thus far. Please do follow us on Facebook; to catch any sneak peaks of refreshment projects. Regards, Tara

8/10 Good

Mhadevi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love Alex Bay! This community is awesome! Riveredge is right on the water and we could see Boldt castle from our room. The rooms are dated but clean. The staff are friendly. I would definitely recommend and stay here again. Food was good for dinner, did not like breakfast.
Stayed 3 nights in Oct 2023
Response from Front Desk Manager on 16 Oct 2023
Hello Mhadevi, Thank you for choosing our hotel and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations. Our hotel aims to provide a truly unique experience, and we are thrilled that we can exceed your expectations. We look forward to welcoming you back to our hotel in the future.Regards, Tara

8/10 Good

Kathleen

Stayed 1 night in Oct 2023
Response from Front Desk Manager on 30 Oct 2023
Hello Kathleen, Thank you for taking the time to review us. Regards, Tara

8/10 Good

Michael

Liked: Cleanliness, staff & service, room comfort
Nice stay at a nice hote.
Hotel is nice and close enough to the center of Alex Bay and the boat tours. We loved the hardwood (simulated) floors as we are very much done with hotel carpets. Our room was quiet which may be partly due to it being off-season. The bathroom facilities are aging especially sink, shower, and drains. The restaurants were great with reasonable, maybe also off-season, prices and large portions. We also enjoyed the nightly singer/guitarists in teh bar.
Stayed 2 nights in Oct 2023
Response from Front Desk Manager on 16 Oct 2023
Hello Michael, Thank you for taking the time to post a review. We are happy to hear wonderful feedback on the updated flooring. Moreover, I will pass along your recommendation on the bathroom facilities. Furthermore, I’m so glad to hear that you enjoyed our food and service. We look forward to welcoming you back. Regards, Tara

2/10 Terrible

Elizabeth

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The room was not ready until 3:30 pm. And there is another guess that was staying next to our room that has the tv (news) all day long and all night on with loud volume. There is no phone in our room to let the receptionist know about the inconvenience. The room was clean, but for the price charged, this should be better staying experience. The only good thing is the location is close to restaurant and the boat tour. But sleeping poorly so I will not be coming back to this hotel. Not recommended at all.
Stayed 1 night in Oct 2023
Response from Front Desk Manager on 8 Oct 2023
Hello Elizabeth, Thank you for your feedback. Please note our standard check-in time is 4:00pm. However, we do grant early check-ins based on hotel availability. Furthermore, I am sorry to hear that one of the room phones was in-operable. I will notify our maintenance department so that it can be corrected. In addition, our apologies for the excessive noise from neighboring guests. We do welcome guests to report any issues, whether it be noise or maintenance issues. It is always our goal to provide our guests with a relaxing stay. Again, our apologies for the inconveniences you experienced during your stay. Regards, Tara B.

8/10 Good

Scott

Liked: Cleanliness, staff & service
We have been going to the Riveredge for many years. It is getting tired and in need of a facelift.
Stayed 2 nights in Sep 2023
Response from Front Desk Manager on 16 Oct 2023
Hello Scott, Thank you for taking the time to provide feedback on your stay. Regards, Tara

8/10 Good

Mary Ellen

It was a very clean and inviting hotel. It was a beautiful hotel with a lot of scenery from our room balcony. Staff was friendly.
Stayed 3 nights in Sep 2023
Response from Front Desk Manager on 16 Oct 2023
Hello Mary Ellen, Thank you for taking the time to post a review of our property. We are happy to hear that you enjoyed your time at Riveredge Resort Hotel. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know.Regards, Tara

10/10 Excellent

Frank

Stayed 1 night in Oct 2023
Response from Front Desk Manager on 30 Oct 2023
Hello Frank, Thank you for taking the time to review us. Regards, Tara

8/10 Good

Ted

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay Oct 6, 2023 staff friendly, had a wine tasting in the lobby from a local winery, bar had live music and great food and great waitress. Nice river view and next to Uncle Sam's boat tours. Also within walking distance of shops. Would recommend.
Stayed 1 night in Oct 2023
Response from Front Desk Manager on 16 Oct 2023
Hello Ted, Thank you for taking the time to post a review. I am glad to hear you enjoyed our weekly lobby tasting. We are hosting local wineries and distilleries Friday's this winter from 5pm to 7pm. Also, live entertainment is available in the RiverWatch, Thursday-Saturday starting at 5pm. If not already, please follow us on Facebook for information on upcoming events. We look forward to welcoming you back. Regards, Tara

4/10 Poor

Diana

Disliked: Cleanliness, property conditions & facilities, room comfort
Nice location but lousy hotel
Sadly this hotel definitely needs updating and a good through cleaning. Bedding wasn’t the best and the bed was uncomfortable plus the tub looks like it hadn’t been scrubbed in ages.
Stayed 2 nights in Oct 2023
Response from Front Desk Manager on 16 Oct 2023
Hello Diana, Thank you for your feedback. In addition, thank you for bringing your room's issues to my attention. I will be sure to discuss this with the housekeeping team. Furthermore, I'm sorry you had a bad experience. Regards, Tara

2/10 Terrible

Yariv

Disliked: Cleanliness, staff & service, property conditions & facilities
Bud hodel
Stayed 1 night in Sep 2023
Response from Front Desk Manager on 16 Oct 2023
Hello Yariv, We are sorry that your experience at Riveredge Resort Hotel didn’t quite match your expectations. We would like to know why so that we can deliver a better experience next time. You may reach us anytime by e-mail . Again, thank you for your feedback.Regards, Tara