We rented this house for a family re-union during the winter holidays. Before our trip, Raquelle from the management company contacted me and was very prompt in responding to my questions and inquiries. She even put me in contact with a local transportation company in case we needed airport transport. I was concerned about covid testing and she sent me links to labs in the area. Both Raquelle and Rui (the person who managed the vila) speak perfect English and were accessible via email, phone calls and messaging on WhatsApp. Check in was very easy and Rui was committed to make our stay comfortable. While we stayed in the house, we had some incidents with plumbing and electricity and with each case Rui was quick to resolve the problem within 24 hours.
Location: the town of Vilamoura is about 30 minutes from Faro airport. The house is in a beautiful residential neighborhood of Quarteira. It is within 5-minute walking distance to a grocery store and a good seafood restaurant and a 20 minute walk to the marina. Unfortunately, because of the Covid, the usually lively marina was mostly closed during our stay. A drive to Olhos (30 minutes away), Faro Center (30 minutes away) and the beautiful Ponta da Piedade is a must while visiting Algarve area.
The house is nicely decorated (similar to the pictures), very clean, with spacious kitchen, dining and living room area, perfect for a group of 10-12 people. We found a fresh fish market within a walking distance and prepared most of our dinners in the fully equipped kitchen. The building has three floors, each floor has two bedrooms and a bathroom. The basement apartment has a separate kitchen and living area. During our stay we had some issues with the electricity and could not use the second kitchen which is located in the basement apartment. Having the pool was a plus, though in the winter days the temperature of the pool does not get higher than 22C degrees, we were able to take a swim on the sunny days. Overall we enjoyed our stay in Algarve area and this house was perfect for the size of our group of 9. I would've given an overall rating of 5, if it were not for some maintenance incidents while we stayed.