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Reviews of Villa Termal Monchique - Hotel Central by Unlock Hotels

4 out of 5
Villa Termal Monchique - Hotel Central by Unlock Hotels
Caldas de Monchique, Hotel Central, Monchique

Reviews

8.2

Very good

Rating 10 - Excellent. 31 out of 67 reviews" "
Rating 8 - Good. 20 out of 67 reviews" "
Rating 6 - Okay. 7 out of 67 reviews" "
Rating 4 - Poor. 7 out of 67 reviews" "
Rating 2 - Terrible. 2 out of 67 reviews" "

9.0/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful and accommodating. Only flaw was the mini fridge did not work. It was not such a big deal and we did not report it
Stayed 2 nights in May 2024

2/10 Terrible

gregg

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Terrible beds, worse food. Hotel is understaffed and the staff they have are mostly rude. The food is an absolute train wreck of grease. Turkish sauna was broken. The "thermal" water is not hot, but luke warmish. Locker room was disgusting. The property is beautiful and being wasted by imcompetent management. Stay elsewhere, eat in Monchique and stop by for a walk around the property.
Stayed 1 night in Feb 2024

6/10 Okay

Claire

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Stefan

Liked: Cleanliness, property conditions & facilities, room comfort
Monchique experience
Place is nice and relaxed . Missing more stuff to provide massages at spa and also some machines to buy water or snacks after closing hours . Otherwise all perfect and def finely come back
Stayed 2 nights in Oct 2023
Response from RC on 18 Oct 2023
Dear Stefan,Greetings from Monchique.A heartfelt thanks for your generous comments.We are so pleased to note that we were able to make your stay a memorable success.We look forward to welcoming you back soon.Kind Regards, Rui Coelho Hotel Manager

6/10 Okay

Gary

Travelled with partner
Liked: Cleanliness, staff & service
It was OK, everything is stuck in the 70’s. The buffet dinner and breakfast were great, and we had a jazz pianist over dinner which was awesome. We walked down to the thermal pools €20pp extra, and they looked very uninviting, so we swam in the outdoor pool. I would not recommend and wouldn’t go again
Stayed 1 night in Oct 2023
Response from RC on 18 Oct 2023
Dear Gary,We would like to thank you for taking the time to share your opinion about your stay at the Hotel Central.We are very sorry to hear your disappointment about your stay, reviews like yours are always helping us to improve our service and your comment has been taken with the highest consideration.Please be assured that the comfort and satisfaction of our guests is our priorities, and we sincerely hope to have the pleasure welcoming you back.Kindest Regards,Rui Coelho Hotel Manager

6/10 Okay

john

Liked: Cleanliness, staff & service
Welcome to resort was great. Unfortunately there were too many steps to the pool to negotiate. Dinner was a buffet with limited choice but was very good. Mix up over what was booked and paid for resulted in us being presented with a bill for dinner in the restaurant which was unfortunate. Eventually restaurant manager agreed to sort out with reception. Good breakfast with lots of choice.
Stayed 1 night in Sep 2023
Response from RC on 2 Oct 2023
Dear Guest,We would like to thank you for your review regarding your recent stay at the Hotel Central.We are glad to know that our buffet dinner and breakfast met your expectations.We deeply regret the situation at the restaurant, which was promptly solved by our restaurant manager.Please be assured that the commitment of our team in fulfilling our guest’s satisfaction is always our top priority and taking care of guests’ needs is part of our hotel standards.Despite this, we wish to have the opportunity to welcome you to our Resort in the near future for a better and improved experience and restore your faith in our services.Kind regards,Rui Coelho Hotel Manager

8/10 Good

Avril

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for a couples break. Not a good place for children.
Stayed 1 night in Sep 2023
Response from RC on 2 Oct 2023
Dear Avril,We would like to thank you for your review regarding your recent stay at the Hotel Central.We are delighted to know that you had a pleasant stay and especially enjoyedlocation and the service provided by our friendly team.On this opportunity, we would like to inform you that our resort has an outside swimming pool for children and lots of space, remember that children must always be supervised by an adult.We hope to have the honor of welcoming you back in a near future.Kind regards,Rui Coelho Hotel Manager

8/10 Good

Darren

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic Location
Beautiful hotel in a spectacular location, stayed half board - the food was excellent (Beds were squeaky)
Stayed 1 night in Sep 2023
Response from RC on 22 Sept 2023
Dear Darren,Greetings from Monchique.We would like to thank you for your wonderful review regarding your recent stay at the Hotel Central.We are pleased to know that you had a fantastic stay and enjoyed our beautiful location, food experience and the service provided by our friendly team.We hope to have the pleasure of welcoming you again for another great experience in our Resort.Kind regards,Rui Coelho Hotel Manager

8/10 Good

Shari

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from RC on 29 Aug 2023
Dear Guest, Thank you for your review. We hope to welcome you back in the future.Kind Regards,Rui Coelho Hotel Manager

8/10 Good

Ramesh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
They advertise that the bed sheets and towels changed every 3 days, it did not happen. We had to ask on the 4th day for that to happen
Stayed 7 nights in Aug 2023
Response from RC on 16 Aug 2023
Dear Ramesh,Thank you for your comment about our Hotel Central. Our goal is to provide a pleasant experience to all who visit us, and this is what we strive for every day. We regret to know that the service provided did not meet your expectations, for which we sincerely apologize, and for not exceeding your expectations.Despite this, we hope to have the pleasure of welcoming you again for a new and improved experience in our Resort.Regards,Rui Coelho Hotel Manager

6/10 Okay

karyn

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The place is beautiful. Breakfast buffet is plentiful and tasty. I would have given it a 5 but when I called before booking I was told they have spa services available upon request. I told them we wanted massages and treatments and I was told just give 24 hour notice. For this reason only I booked the place and drove 45 minutes to beach every morning and then back to beach in the evening. When I arrived I was told no services are available until after August 8th. For this I would have stayed on the beach and not wasted time and gas. Before arriving I also asked for two beds, We arrived to one bes. The lady was very kind and gave me two beds but the room STUNK. The next morning I made then aware that the AC unit is not functioning properly and wreaks of fungus and stool. Nothing was done about this, we had to sweat all night long and I mean sweat, miserable sleep. I was so tired I slept all the way back to Lisbon in the car. The pool is great but no towels and no chairs. Obligated to sit on concrete until someone left. I absolutely love the outdoors. Being from South America I am use to these resorts and when they get it tight, its a perfect stay. I would have loved some spa treatments since I work very hard and really needed that downtime. If they fix those things the resort is a perfect 5. They also need a small vending machine for when you are starving at night. The refrigerator and safe nonfunctional. Due to the stench of fungus we had to leave suitcases in car.
Stayed 3 nights in Jul 2023
Response from RC on 11 Aug 2023
Dear Karyn,First of all, we would like to thank you for your constructive feedback regarding your recent stay in our Hotel Central.In fact, Customer Service is our main aim and our hotel is a commitment to quality, so we truly regret to know that we were not able to please you with our services and for any issues experienced.Our Hotel provides pool towels that can be collected and changed daily at reception with a deposit of 20.00/towel. Regarding the double bed and room change, we would be happy to change it as often as necessary if you requested it. AC was on ventilation mode and thus the fact that it was not cold. Our maintenance made the necessary correction.Despite this, we hope to have the pleasure of welcoming you again in the future for a new and improved experience.Kind regards,Rui Coelho Hotel Manager

10/10 Excellent

Christopher

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
A beautiful place in the mountains. A lovely room with access to spa and pools.
Stayed 1 night in Jul 2023
Response from RC on 15 Jul 2023
Dear Christopher,Greetings from the mountains!We thank you for taking the time to write such a nice review following your recent stay with us at the Hotel Central.We are very proud and pleased for the positive comments and kind words addressed to us, especially about our location, rooms and Spa facilities.We hope to have the pleasure of welcoming you again for a another great experience in our Resort.Kind regards,Rui Coelho Hotel Manager

10/10 Excellent

Artur

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing hotel, staying there is like staying back in time but all amnesties very moderne with great big rooms and amazing bathroom
Stayed 2 nights in Jun 2023
Response from Rui Coelho on 10 Jun 2023
Dear Artur, We would like to thank you for staying with us at the Hotel Central and for sharing your wonderful review. We are very pleased that your stay went so well and that you appreciated our beautiful property, prime location and our amenities.Our main goal is to provide our guest with a wonderful service, so that you can have unforgettable memories while with us.We hope t have the pleasure of welcoming you in the near future for another amazing experience.Best regards, Rui Coelho Hotel Manager

10/10 Excellent

Claudio, Calgary

Stayed 4 nights in May 2023
Response from RC on 12 Jun 2023
Estimado Claudio, Agradecemos a sua preferência pelo nosso Hotel Central e a partilha do seu comentário. É para nós motivo de grande satisfação saber que correspondemos às sua expectativas e que desfrutou de uma agradável estadia connosco. Esperemos ter a honra e o prazer de o receber novamente no nosso Resort num futuro próximo. Com os nossos melhores cumprimentos, Rui Coelho Diretor

10/10 Excellent

Hanadi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very lovely place , will definitely return .
Stayed 1 night in May 2023
Response from RC on 19 May 2023
Dear Hanadi,Greetings from Monchique.We would like to thank you for your wonderful review regarding your recent stay at our Hotel Central.We are pleased to hear that you had a fantastic stay and our Resort facilities and service provided by our team met your expectations.We hope to have the pleasure of welcoming you again in a near future for another great experience.Kind regards,Rui Coelho Hotel Manager

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay - lovely place.
Stayed here for two nights in a garden bungalow room. as part of a long weekend break. We enjoyed the thermal bathes which are situated just a few steps away from the hotel . The gardens and pool area were very relaxed and pretty . There is a nice bar on the site which closes at six which seems a bit strange. Maybe it’s because we’re out of season ? But was a lovely spot for a beer. The breakfast was good with lots of choice.. we did have one issue which the manager sorted very professionally and quickly which we were grateful for. Really lovely place very happy .
Stayed 2 nights in Apr 2023
Response from RC on 2 May 2023
Dear Michael,Greetings from Monchique.We would like to thank you for your wonderful review regarding your recent stay at Central Hotel.We are pleased to know that you had a lovely stay and enjoyed our Spa Thermal services, the pretty surroundings and service provided by our friendly team.Hospitality is at the heart of everything we do and it is always very rewarding when guests take the time to give us such great feedback. We are just looking forward to welcoming you again at our Resort for your next stay with us. Sincerely,Rui Coelho Hotel Manager

10/10 Excellent

Daniel

Stayed 2 nights in Apr 2023
Response from RC on 30 Apr 2023
Estimado Daniel, Agradecemos a sua preferência pelo nosso Hotel Central e a partilha do seu comentário. É para nós motivo de grande satisfação saber que correspondemos às sua expectativas e que desfrutou de uma agradável estadia connosco. Esperemos ter a honra e o prazer de o receber novamente no nosso Resort num futuro próximo. Com os nossos melhores cumprimentos, Rui Coelho Diretor

10/10 Excellent

FIONA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous staff, great music dining experience at weekends. Unique historic spot, peaceful and quiet.
Stayed 4 nights in Mar 2023
Response from RC on 30 Apr 2023
Dear Fiona, We very much appreciate your comments regarding your stay at the Hotel Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rui Coelho Hotel Manager

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved our stay!
Stayed at recently renovated Garden villa for three nights. Very clean and comfortable room. Beautiful surroundings.
Stayed 3 nights in Mar 2023
Response from RC on 30 Apr 2023
Dear Alexander,First of all, we would like to thank you for your wonderful review regarding your recent stay at Hotel Central.We are delighted to hear that you had a fantastic stay in our hotel and that our facilities and service provided by our team met your expectations.We will be delighted in welcoming you again in the future for another great stay experience.Best Regards,Rui Coelho Hotel Manager

10/10 Excellent

joaquim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good place to stay
Stayed 1 night in Feb 2023
Response from RC on 4 Mar 2023
Dear Joaquim,We would like to thank you for your wonderful review regarding your recent stay at Hotel Central.We are delighted to hear that you had a fantastic stay in our hotel and that our facilities and service provided by our team met your expectations.We hope to have the pleasure of welcoming you again in the near future.Best Regards,Rui Coelho Hotel Manager

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel offered an incredible price for all the amenities offered! The thermal waters & hiking in the area were outstanding! Breakfast was unfailingly delicious, including full set of pastries (with infamous pastel do note), eggs, bacon, freshly squeezed OJ & yummy coffee. Highly recommended by a world traveller!
Stayed 1 night in Nov 2022
Response from RC on 10 Dec 2022
Dear Diane,First of all, we would like to thank you for your wonderful review regarding your recent stay at Hotel Central.We are pleased to hear that you had a fantastic stay, enjoyed breakfast selection, Spa Thermal and especially, our amazing location, contribute for it!We will be honoured to host you again, hopefully, in the near future.Best Regrds,Rui Coelho Hotel Manager

8/10 Good

Olivia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property in a lovely low key location
Stayed 1 night in Sep 2022
Response from RC on 15 Oct 2022
Dear Olivia,We very much appreciate your comments regarding your recent stay at the Villa Termal - Hotel Central.We are delighted to read that you appreciated our position and location in the heart of Monchique mountain. Your satisfaction is the greatest encouragement to all of our staff as we strive to continuously improve the quality of our services.We all look forward to the opportunity of welcoming you back on many more occasions to enjoy our warm Monchique hospitality.Sincerely,Rui CoelhoHotel Manager

8/10 Good

richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short break on journey through Portugal
We decided to stay in the countryside for one night away from the busy coast. The Hotel is in a lovely natural park setting and has a pretty courtyard and a good size pool with sunbeds in a grassy garden. There is also a bar , restaurant and two shops onsite. Checking in was easy and professional and the room a good size and clean. As this was a night to just chill, after using the pool area which was clean and in good condition for the afternoon, we decided to eat at the restaurant. It was not busy, the service was ok for drinks, although not all on the menu were available. Similar story with food, although a shortish menu, not all available. After a 20-30 minute wait, the food arrived and mine was very nice as was the wine we had, unfortunately my wife's food came out cold, so it had to be sent back, we were told it would be re-done, but after another 20 minutes it had not come back. After more chasing it still did not arrive so we ended p cancelling that meal, very disappointed. The staff did apologise, and we were not charged for the wine and the 1 meal we got, so that was a good attempt to recover the situation. The Breakfast had no similar problems and was good, with a limited but good choice. We would stay again but might eat in the nearby village
Stayed 1 night in Jul 2022
Response from Rui Coelho on 9 Oct 2022
Dear Richard,Thank you very much for your stay and for having taken the time to share your feedback.We are sorry to read that your experience didn't meet your expectations.Rest assured that the satisfaction of our customers is our priority and your feedback and impressions are very important to us.We sincerely hope that we will have the chance to welcome you back in the near future.Best regards,Rui Coelho Hotel Manager

10/10 Excellent

Christopher

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Lovely location and good for walking.
Stayed 4 nights in Mar 2022

10/10 Excellent

Majken

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

8/10 Good

Michael

Liked: Staff & service, room comfort
Pleasant enough!
Pleasant enough stay for a night
Stayed 1 night in Sep 2021

4/10 Poor

Verified traveller

Stayed 2 nights in Nov 2020
Response from Paulo Timóteo | Hotel Operations Manager on 23 Nov 2020
Caro hóspede, Em nome de toda a equipa agradecemos o seu feedback em relação à sua mais recente estadia. O nosso objetivo é prestar um serviço de excelência e exceder as expectativas dos nossos clientes. A sua opinião é de extrema importância para a nossa equipa para que possamos melhorar o serviço da experiência que pretendemos prestar. Será um prazer voltar a recebê-lo para que possa desfrutar de excelentes momentos e para que possamos partilhar consigo os nossos progressos. Com os melhores cumprimentos,

10/10 Excellent

Felipe, Belo Horizonte

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is easy to reach in a beautiful valley at Caldas de Monchique. The picturesque XIX century architecture is a trip to the past with the comfort of today. The neighborhood is welcoming for day visits.
Stayed 1 night in Sep 2020
Response from Paulo Timóteo | Hotel Operations Manager on 23 Nov 2020
Dear Guest, On behalf of the entire Team we would like to thank your feedback regarding your recent stay at Villa Termal Caldas de Monchique. We are delighted to know we succeeded in meeting your holiday expectations and contributed to a fantastic experience! Your opinion is truly important to our Team in order to improve each day the excellent service that we want to provide. It will be a pleasure to welcome you and your family back in our property to continue to provide you memorable moments. Best regards,

10/10 Excellent

lucinda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional place what a gem of a place 💕
Hotel Central was fantastic from the start of our 5 day break the staff the food the cleanliness, the friendliness just brilliant I can’t recommend this Hotel this place the Spa the back Massage the place. Stunning views. Thank you to to all the staff and so pleased I came across this absolute hidden Gem 💎!!
Stayed 5 nights in Sep 2019

10/10 Excellent

Joao

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from RC on 20 Nov 2023
Estimado João, Agradecemos a sua preferência pelo nosso Hotel Central e a partilha da sua valorização. É para nós motivo de grande satisfação saber que correspondemos às sua expectativas e que desfrutou de uma agradável estadia connosco. Esperemos ter a honra e o prazer de o receber novamente no nosso Resort num futuro próximo. Com os nossos melhores cumprimentos,Rui Coelho Diretor

10/10 Excellent

Peter

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable room. Quiet place Quite extensive breakfast. Can’t comment on the dinner, as we had it elsewhere.
Stayed 3 nights in Sep 2023
Response from RC on 7 Oct 2023
Dear Peter,Greetings from Monchique. Thank you for taking the time to write such a nice review following your recent stay with us at the Hotel Central.We are very proud and pleased for the positive comments and kind words addressed to us, especially about our location and breakfast.We hope to have the pleasure of welcoming you again for a another great experience in our Resort.Kind regards,Rui Coelho Hotel Manager

4/10 Poor

Edouard

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
A éviter. Aucune considération pour le client.
Il est presque scandaleux qu'un établissement 4 étoiles remplace le sommier par une simple planche d'aggloméré qui grince toute la nuit. Inconfort et bruit incessant empêchent de dormir ... c'est pourtant la fonction principale d'un hôtel. Le personnel de reception object qu'un sommier n'est pas nécessaire..... nous sommes dans un etablissement à 140 € la nuit ! Lamentable.
Sommier remplacé par une planche grossièrement découpée. Quel confort !
Stayed 1 night in Sep 2023
Response from RC on 2 Oct 2023
Cher Monsieur Edouard,Nous tenons à vous remercier pour votre commentaire concernant votre récent séjour au Hotel CentralLes commentaires de nos invités sont très précieux pour nous et j’apprécie vos commentaires. Le service client est notre objectif principal et chaque expérience dans le notre Resort est un engagement de qualité, c'est pourquoi nous regrettons vraiment de savoir que nous n'avons pas pu vous plaire avec nos services.Après avoir parlé avec l'équipe de maintenance, j'ai été informé que le collègue est allé dans votre chambre pour le réparer dès qu'il a reçu cette demande le lendemain matin.Malgré cela, nous espérons avoir le plaisir de vous accueillir à nouveau pour une autre expérience et vous redonner confiance en nos services.Cordialement,Rui Coelho Directeur de l'hôtel

6/10 Okay

Felix

Liked: Cleanliness, room comfort
Si tienes mascota, mejor la dejas en tu casa.
La habitación tenía un buen tamaño, silenciosa y cómoda en general pero con pocos enchufes. La WIFI bien. El baño limpio pero algo falto de mantenimiento ¡sin enchufes! En la WEB pone que admiten mascotas y que puede suponer un cargo. No es que pueda, es que lo cobran sí o sí (20 € noche por un perro de 3 kg.) que no puede bajar al restaurante ni a la piscina abierta. Nos informan que no se puede desayunar en el exterior, dejamos el perro en la habitación y luego resultó que sí se podía.
Stayed 2 nights in Sep 2023
Response from RC on 2 Oct 2023
Estimado Felix, Gracias por elegir el Hotel Central y por su comentario sobre su reciente estadía. Nos alegra saber que nuestras instalaciones, servicios y el WIFI cumplieron con sus expectativas.Tomamos nota de su reparo sobre la nuestra política hacia las mascotas, de hecho no es posible en la piscina exterior pero en la plaza frente al restaurante sí es posible disfrutar de la compañía de nuestra mascota. Transmitiremos sus sugerencias al equipo para mejorar nuestra oferta y servicio.Encantado de darles la bienvenida y esperamos tener el mismo placer en un futuro próximo.Saludos,Rui Coelho Director

10/10 Excellent

Leif

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from RC on 27 Sept 2023
Dear Guest, Thank you so much for taking the time to write a review following your recent stay in our Hotel Central. We were really happy to hear that you had a good time with us. We hope to have the opportunity to welcome you again in the future to enjoy another unforgettable stay in Monchique. Best Regards, Rui Coelho Hotel Manager

8/10 Good

Fernando

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from RC on 29 Aug 2023
Estimado Hóspede, Agradecemos a sua preferência pelo nosso Hotel Central e a partilha do seu comentário. Ficamos satisfeitos em saber que correspondemos às suas expectativas no geral e que teve uma estadia agradável connosco . Agradecemos a gentileza e aguardamos pela sua próxima visita. Melhores cumprimentos, Rui Coelho Diretor

10/10 Excellent

Frédéric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel dans un magnifique cadre.
L’hôtel est magnifique. On dirait un petit village. Les chambres sont très bien. Nous avions la Garden 1 qui est indépendante et très spacieuse.
Stayed 3 nights in Aug 2023
Response from RC on 16 Aug 2023
Cher Frédéric,Merci d'avoir choisi l'hôtel Central et pour votre merveilleux commentaire sur votre récent séjour.Nous sommes très heureux d'apprendre que vous avez passé un séjour magnifique et que vous avez particulièrement apprécié le confort de nos chambres.Nous espérons vous accueillir bientôt pour une nouvelle expérience à notre Resort.Cordialement,Rui Coelho Directeur de l'hôtel

8/10 Good

JOAQUIM

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Férias no Algarve
Estadia agradável. Hotel com área de lazer e disponibilidade de águas termais.
Stayed 5 nights in Aug 2023
Response from RC on 12 Aug 2023
Caro Joaquim, Agradecemos a sua preferência pelo nosso Hotel Central e a partilha do seu comentário. Ficamos satisfeitos em saber que correspondemos às suas expectativas e que considerou, de forma especial, a excelência e a qualidade do nosso serviço. Agradecemos a gentileza e aguardamos pela sua próxima visita. Melhores cumprimentos, Rui Coelho Diretor

6/10 Okay

Jordi, Sant Boi de Llobregat

Travelled with partner
Liked: Staff & service
Aire acondicionado ruidoso la nevera no funciona desayuno escaso pero de calidad limpieza de habitaciones escasa solo hacen la cama
Stayed 3 nights in Aug 2023
Response from RC on 11 Aug 2023
Estimado Ruben.Primero de todo queremos agradecer su reseña. Lamentamos profundamente que no hayamos cumplido con sus expectativas y que su estancia no haya sido como hubiera deseado. Vamos a revisar lo que nos comenta y trataremos de mejorar desde ya.Nos encantaría que nos diera una segunda oportunidad para poder así cambiar su percepción sobre nuestras instalaciones y servicios,Un cordial saludo,Rui Coelho Director

10/10 Excellent

ANISSA

Stayed 1 night in Aug 2023
Response from RC on 11 Aug 2023
Chère Anissa,Merci d'avoir choisi l'hôtel Central et pour votre merveilleux commentaire sur votre récent séjour.Nous sommes ravis d'apprendre que vous avez passé un excellent séjour et que nos installations et services ont répondu à vos attentes.Nous espérons vous accueillir bientôt pour une nouvelle expérience dans notre Resort.Cordialement,Rui Coelho Directeur de l'hôtel

8/10 Good

Juan Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from RC on 11 Aug 2023
EStimado Juan,Muchas gracias por su visita, hasta la próxima! Saludos,Rui Coelho Director

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Estadia muito agradável e a repetir, pela paz
Stayed 4 nights in Jul 2023
Response from RC on 28 Jul 2023
Estimado Hóspede, Agradecemos a sua preferência pelo nosso Hotel Central e a partilha do seu comentário. Ficamos satisfeitos em saber que correspondemos às suas expectativas e que teve uma estadia agradável connosco . Agradecemos a gentileza e aguardamos pela sua próxima visita. Melhores cumprimentos, Rui Coelho Diretor

8/10 Good

Renate

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from RC on 23 May 2023
Dear Guest, Thank you for your review. We hope to welcome you back in the future.Kind Regards,Rui Coelho Hotel Manager

10/10 Excellent

Erik

Stayed 3 nights in May 2023
Response from RC on 31 May 2023
Dear Erik, Thank you for this 5 of 5 review here. It is great feedback. I appreciate you visiting us and look forward to welcoming you back. My very best wishes, Rui Coelho Hotel Manager

10/10 Excellent

Rita

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tudo impecável, voltarei em breve, recomendo 👍
Stayed 2 nights in Apr 2023
Response from RC on 30 Apr 2023
Estimada Rita,Em primeiro lugar, a queríamos agradecer a sua preferência pelo Hotel Central e a partilha do seu generoso comentário e por sabermos que pudemos proporcionar uma excelente estadia.O seu comentário será partilhado com toda a equipa como reforço motivacional e recompensa pelo bom trabalho efetuado todos os dias pela nossa equipa dedicada.Esperamos contar com a vossa visita num futuro próximo para uma nova e renovada experiência.Melhores cumprimentos,Rui Coelho Diretor

4/10 Poor

Federico

Travelled with partner
Disliked: Amenities, property conditions & facilities
Molto dispersiva e poco curata.la posizione era molto buona,e l'aria pulita. L'hotel in se non mi ha piaciuto molto
Stayed 1 night in Apr 2023
Response from rc on 30 Apr 2023
Dear Guest,Thank you very much for your stay and for having taken the time to give us your feedback.We do apologize if your experience did not meet your expectations.It shall be a pleasure to welcome you back in our hotel for your next stay in Monchique.Best regards,Rui Coelho Hotel Manager

10/10 Excellent

Micael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from rc on 30 Apr 2023
Dear Guest, Thank you for your review. We hope to welcome you back in the future.Kind Regards,Rui Coelho Hotel Manager

8/10 Good

Andre

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Het geheel
Stayed 1 night in Mar 2023
Response from RC on 30 Apr 2023
Dear Andre, We would like to thank you for having chosen our hotel for your stay in Monchique and for the feedback. It is a pleasure to know that you enjoyed your stay with us and please be assured that our team strives to make the stay of our guests a memorable one. We look forward to welcoming you in our Resort for your next stay in Algarve. Kind regards,Rui Coelho Hotel Manager

4/10 Poor

Svend Erik

Stayed 1 night in Sep 2022
Response from Rui Coelho on 9 Oct 2022
Dear guest, Thank you for sharing your experience at Hotel Central. Best Regards,Rui Coelho Hotel Manager

4/10 Poor

STEVE

Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
Bad service in a old and unrenovated hotel
Old thermal hotel that need a real renovation in its concept and specially with their local staff that were for 2 days exceptionally and surprisingly unfriendly for Portugal . Rooms are ok , clean and average food mattress . Food is really poor in terms of quality , healthy and creativity . Low cost food !! The infrastructure is old and the maintenance is just made on surface ! Very bad service from the host at the Spa ( Ann) , unfriendly, rude and unpleasant . She made me decide to leave the place on the spot ! Staff of the restaurant t at breakfast we’re not friendly too : pleas Make a change and hire new and young staff ( I did have still some good attendance the night I arrived from the Brazilian staff working there ) . The source and fabric of the Monchique water was definitely not making me dreaming , big disappointment considering I love this water and it’s very healthy. In conclusion : I will not come anymore and can not recommend to anyone to stay there .
Stayed 1 night in Sep 2022
Response from RC on 15 Oct 2022
Dear Steve,Thank you for taking the time to tell us about your experience at the Villa Termal - Hotel Central. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Villa Termal, we strive to provide the best service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to welcome you back in the near future.Sincerely,Rui CoelhoHotel Manager

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Sep 2022
Response from Rui Coelho on 9 Oct 2022
Dear guest, Thank you for sharing your experience at Hotel Central. Best Regards, Rui Coelho Hotel Manager