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Reviews of Room Mate Aitana

4 out of 5
Room Mate Aitana
IJDok 6, Amsterdam

Reviews

9.0

Wonderful

Rating 10 - Excellent. 631 out of 1004 reviews" "
Rating 8 - Good. 269 out of 1004 reviews" "
Rating 6 - Okay. 55 out of 1004 reviews" "
Rating 4 - Poor. 32 out of 1004 reviews" "
Rating 2 - Terrible. 17 out of 1004 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Winnie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious as compared to standard European hotel rooms. Helpful staff and pretty good selection at breakfast buffet. Renovation going on and sometimes hammering and sawing sound can be heard. There are three elevators but waiting time is relatively long. Overall, good value for the price.
Stayed 3 nights in Apr 2024

8/10 Good

Alec

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about the hotel is perfect. Only issue we had was the fact that we had 3 rooms booked but only 2 was ready for when we arrived. We waited two and half hours for our room to be ready but in all it was worth the wait.
Stayed 3 nights in Apr 2024

10/10 Excellent

Mark

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is quite modern, with spacious rooms, comfortable beds and good bathrooms. The bar is relaxed and looks out over the dock. All in a very good place to stay and within a very short walk of th Centraal Station.
Stayed 4 nights in Apr 2024

10/10 Excellent

Ninfa, Simi Valley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place but is a bit far from attractions but there is a bike rental across from it. I stayed at the 4th floor which was quiet but they are doing some renovations that I could hear after 8:30AM but overall good experience.
Stayed 2 nights in Apr 2024

10/10 Excellent

Jill

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024

8/10 Good

Fiona

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking distance to Central Station which is excellent and convenient for walking into town. Good views of the river and although didn’t eat here we did have drinks and bar area in restaurant was lovely. Downside, the lifts are slow and stairs out of action due to remodelling work going on so waiting for lifts in such a big hotel for a considerable time is not a good use of anyones time. Perhaps invest in upgrading the lift systems is something they need to think about. Also the door to enter, they are using the wheelchair accessible door which swings out but i was not aware of this and was not alerted by the doorman so it swung directly into my right temple, it was a painful experience so a warning on the door in different languages would be helpful.
Stayed 4 nights in Apr 2024

8/10 Good

Joe

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
everything good except a bit over price
Stayed 3 nights in Apr 2024

10/10 Excellent

JACQUELINE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean & quiet .
Stayed 1 night in Apr 2024

10/10 Excellent

Anthony, Scarborough

Liked: Amenities, property conditions & facilities
The most impressive thing they did was upgrade is to a suite room much bigger than we expected. Everything was fine except you can’t turn off the lights on the periphery of the room near the windows. So if you want a blackout so you can rest very well, it’s not happening. But the rooms are great, comfortable, spacious…
Stayed 3 nights in Apr 2024

2/10 Terrible

SAEED

Disliked: Cleanliness, staff & service, property conditions & facilities
Waste of money
Stayed 2 nights in Apr 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

6/10 Okay

Javier, Paramaribo

Business traveller
Liked: Cleanliness, amenities
The hotel is beautiful and is in renovation. So it will be better. Room furnishing is basic but good enough. Elevators were used by construction crews which wa every inconvenient. The hotel is not close enough to the city center and public transportation is a decent walk
Stayed 2 nights in Apr 2024

10/10 Excellent

Regan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was under construction, which we knew. The check-in staff was amazing. We liked being close to Central Station as we took the tram lot.
Stayed 2 nights in Apr 2024

8/10 Good

Tom

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel and friendly staff, restaurant menu let it down, bagel and beans across the road is great though! 😋
Stayed 3 nights in Apr 2024

10/10 Excellent

Nicola

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you for a wonderful stay in a fabulous clean and modern hotel
Stayed 3 nights in Feb 2024
Response from Petra, Guest relations on 22 Apr 2024
Dear Nicola, Thank you for choosing us for your stay an Amsterdam and also for the kind and wonderful words towards our hotel. We are delighted that you enjoyed your stay with us and hope to see you again very soon! Best of wishes and kind regards. / Petra, Guest relations

6/10 Okay

Chun Keung, Vancouver

Travelled with family, Travelled with group
There is a fancy faucet in the bathroom which is difficult to operate and one would easily got burned by the hot water if one does not turn in the right direction. Also, the drainage systems didn’t work very well resulting in a pool of water on the floor while we took the shower. We were expecting such an expensive hotel to provide slippers for our stay but they were not available. Also, even though the hotel is situated in the seafront, there are no seaview for all the 3 rooms we lived, mind you that our rooms were located in 2 opposite directions and it is supposed that at least one of our rooms should have seaview.All in all, this hotel is too pricey and doesn’t value for the price we paid.
Stayed 1 night in Apr 2024

10/10 Excellent

Tumaracloud, Altadena

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. We walked everywhere!
Stayed 5 nights in Apr 2024

10/10 Excellent

Alana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Prime location!
Stayed 1 night in Apr 2024

6/10 Okay

Michelle Janice

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Hotel itself is nice and in a good area convenient for central station and the old town. We checked in quite late, staff not overly helpful, took ages - by the time we were checked in the bar was shut. We were told 3 different closing times by various staff. Next night, weren’t allowed to sit in the bar as a private function was on. Never had that before in a hotel I’ve stayed at. Didn’t eat there, dinner menu limited and expensive, breakfast didn’t look that great either for €25! Bit of a refurb happening while we were there but we knew about that - after we’d booked it! Didn’t really cause any problems to us though. Rooms were lovely, nice and spacious, same as the bathroom. The bed was soooo comfortable, best I’ve slept in for a long time. Check out staff were great, couldn’t have been more accommodating.
Stayed 3 nights in Apr 2024

8/10 Good

alexandru

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lobby în renovations
Stayed 3 nights in Apr 2024

10/10 Excellent

lissette Mayela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Mar 2024

10/10 Excellent

andreanna

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024

6/10 Okay

Khamit

Travelled with family
Liked: Staff & service, property conditions & facilities
The only things that i liked about this hotel is very near to everything. The hotel is noisy because of the construction (which i understand)but not in the early morning. The room is not clean enough you can see dust in the window. One more things they need to change the curtains whichis not long enough.. you can see the light come in and you woke up at 6am or even before. The check in tooks so long because of a lot poeple and no seeting in the lobby (it was only 2 chair).
Stayed 4 nights in Apr 2024

8/10 Good

Joanne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walkable from station. Clean, tidy. Lovely big rooms, comfy beds. Only negative was expensive breakfast so we went elsewhere for that.
Stayed 3 nights in Apr 2024

10/10 Excellent

Louise

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel located not too far from centraal st which can get you anywhere in Amsterdam. Place was very clean, staff friendly and room had a lovely view too. Will definitely come back
Stayed 3 nights in Apr 2024

10/10 Excellent

Ali

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Apr 2024

2/10 Terrible

Erin

Stayed 2 nights in Apr 2024

10/10 Excellent

Lisa Jacqualine

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Building work and noise and areas closed
Stayed 4 nights in Apr 2024

8/10 Good

James

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff at the hotel were great! Super helpful and helping us with train and other tickets. The hotel was clean has a restaurant and bar and is a quick walk from the train station. A little bit of a walk from the hotel to the main plaza Amsterdam, but conveniently located close to the Jordaan which is a wonderful neighborhood to walk.
Stayed 2 nights in Mar 2024

4/10 Poor

Anna

Stayed 3 nights in Apr 2024

8/10 Good

Clare

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was lovely. The rooms were clean and very comfortable. It was only a short walk into the centre of Amsterdam and was very close to the train station. The only problem we had was that there was building work being conducted during our stay, which meant that there was drilling and banging from early in the morning. We were warned about this during our check in and were given a 12pm check out on our departure day. We would stay here again though.
Stayed 2 nights in Apr 2024

10/10 Excellent

Nikka Loreen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is just a few minutes walk from the Central Station. Nice area, quiet at night, spacious room and we had a nice view of the river. The receptionist was very accommodating during our check-in (I forgot the name but the lady with red hair), showing us the places through a map that would interest us. They had a free drink voucher. They didn't provide free bottled water though and bottled water in the central is quite expensive like £3. I wish they had a smart TV though but overall it was a great stay!
Stayed 2 nights in Mar 2024

10/10 Excellent

Nastasja

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was central to all the best things to see and do! Property was beautiful and staff was attentive.
Stayed 2 nights in Mar 2024

6/10 Okay

Frederick, Roswell

Travelled with partner
Liked: Staff & service
The property is in the harbor area and was next to our Viking Cruise dock. It was short distance to Amsterdam Central rail station. Safe surroundings. The hotel is presently in renovation and the entry was not memorable. Room was ok...a little dated but beddings is nice.
Stayed 2 nights in Mar 2024

6/10 Okay

Gregory

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Hotel lobby area is under construction but that isn’t disclosed before arrival. Room fit & finish was not great. Staff allowed 2 guests to cut in front of me to check their luggage. I waited 20 minutes for a server to take my lunch order but they never came. I gave up and left and ate off property. Bar would not serve mixed drinks because their only skilled bar tender called out. Extremely mediocre experience here. My stay at the Kimpton DeWitt on the other side of town was 11 out of 10, by comparison.
Stayed 1 night in Mar 2024

10/10 Excellent

Michael, Platte City

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was under some construction and room needed a few repairs but overall enjoyed the stay.
Stayed 3 nights in Mar 2024

10/10 Excellent

julie-anne

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. Staff friendly and attentive. Not far from everything. Would definitely return
Stayed 2 nights in Mar 2024
Response from Facundo, Guest Relations on 19 Mar 2024
Hey Julie-Anne, We are very happy to hear from you! We eagerly await your next arrival!

6/10 Okay

Christina

Convenient location. Room could have been cleaner. Renovation work limited access and some noise at times. Sure it will improve once finished. Good showers and hairdryers in rooms.
Stayed 3 nights in Mar 2024

10/10 Excellent

Maria

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is undergoing renovations so be prepared for some noise during the day, but the convenience and hospitable staff makes up for it. The restaurant is also a major plus!
Stayed 2 nights in Mar 2024

10/10 Excellent

Chris

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay, slightly out of the centre (a 20 min walk max) but nice and quiet. Great double twin rooms so ideal is sharing with a friend.
Stayed 2 nights in Feb 2024
Response from Rosa- Front Desk on 27 Feb 2024
Dear Mr Chris,I am pleased to hear that you had a good stay with us, and you enjoyed our centric location, and our quiet and nice hotel. We hope to see you again very soon,Warm regards,

6/10 Okay

Ryan

Liked: Cleanliness, property conditions & facilities
Check in was poor, room was changed without my consent and was told ‘that’s what it is’ and whilst an additional bed was added (should have been a twin room) this was a basic fold bed and no refund/discount was offered
Stayed 2 nights in Feb 2024
Response from Evgenia - Front Office Manager on 28 Feb 2024
Dear Ryan, first of all, we would like to thank you for choosing Room Mate Aitana for your trip to Amsterdam. Please accept our sincere apologies for the inconvenience caused and that you were not satisfied with the check-in procedure. We are very sad to read that your stay was not an exceptional one, as our aim is to offer to all our guests the best possible experience.Your reservation was received for 1 person and this is the reason why we upgraded your room category to one with a queen size bed. Upon your arrival at the hotel, there was two persons for the check-in and we happily offered a complimentary extra bed. Your feedback is very important to us as and we take all our guest's reviews into serious consideration. We hope that we will have the chance to welcoming you again in the future to offer you a pleasant and memorable stay with us.

10/10 Excellent

MARK Graham

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely views over the marina, wonderful food, staff are very attentive, hotel feels open and airy not hot and stuffy like some hotels. Will definitely book here again
Stayed 2 nights in Feb 2024
Response from Rosa- Front Desk on 19 Feb 2024
Dear Mr Mark, Thank you very much for your time writing this lovely feedback and for choosing us for your stay in Amsterdam, I am glad to hear that our staff was attentive, and that the hotel is airy. The whole team is looking forward to welcome you very soon again and to give you some more good memories.Warm regards.

10/10 Excellent

Sharon Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Hotel beautiful room
Stayed 3 nights in Feb 2024
Response from Rosa- Front Desk on 19 Feb 2024
Dear Mrs Mary,Thank you very much for you feedback and for choosing Room Mate Aitana for your stay, I am glad that you liked the hotel and the room was fulfilling your expectations. The hole team is looking forward to welcome you again, to give you more good moments.Warm regards,

10/10 Excellent

Jonathan, Southport

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Staff and Location. Would definitely stay here again!
Stayed 4 nights in Feb 2024
Response from Rosa- Front Desk on 27 Feb 2024
Dear Mr Jonathan,I am glad to hear that our staff reached your expectations, and that you find good our location. We are all looking forward to welcoming you again very soon,Warm regards,

10/10 Excellent

Alfie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 3 nights in Feb 2024

10/10 Excellent

ADIYA

Stayed 2 nights in Jan 2024

10/10 Excellent

shaara

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We've stayed at the Aitana a few times and love to come back here. It's a lovely boutique hotel that is well priced and has good amenities. I love that they are right on the canal with a lovely view. it is also a 10 min walk to the Centraal Station with all the connections you need for transport and lots of fast food and shopping. it is also a 5-10 min walk to a cute neighborhood with tons of vintage shops and local eateries. We absolutely love it here.
Stayed 1 night in Jan 2024
Response from Rosa- Front Desk on 6 Feb 2024
Dear Shaara,Thank you so much for your kind words and for being a loyal guest at Aitana! We're thrilled to hear that you've enjoyed your stays with us and that our boutique hotel has met your expectations. It's wonderful to know that you appreciate our well-priced accommodations and the amenities we offer. The canal view is indeed a charming feature, and we're glad you find it enjoyable. Being close to Centraal Station and various transportation options, as well as having a variety of dining and shopping choices nearby, are aspects we strive to provide for our guests' convenience. We're delighted that you also appreciate the vibrant neighborhood with its vintage shops and local eateries. Thank you for your continued support, and we look forward to welcoming you back for many more enjoyable stays in the future!. Warm regards

10/10 Excellent

anna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Samuel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wow, perfect spot to have as a home base in AMS!
Stayed 3 nights in Jan 2024
Response from Rosa- Front Desk on 6 Feb 2024
Dear Samuel,Absolutely! We couldn't agree more. Having Aitana as your home base in Amsterdam offers the perfect blend of comfort, convenience, and charm. Whether you're exploring the city's iconic sights, enjoying the local cuisine, or simply relaxing by the canal, our hotel provides a cozy retreat to return to after a day of adventures. We're delighted to be your chosen spot in Amsterdam and look forward to hosting you again soon! Warm regards

10/10 Excellent

Anthony

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large room. Good location to central station and to city centre. Nice ambiance in hotel.
Stayed 2 nights in Dec 2023
Response from Rosa- Front Desk on 6 Feb 2024
Dear Anthony,Thank you for your feedback! We're delighted to hear that you enjoyed your stay with us. Our spacious rooms, combined with our convenient location near Central Station and the city center, aim to provide our guests with comfort and accessibility. We're pleased that you found our hotel's ambiance to your liking. Creating a welcoming atmosphere is important to us, and we're glad it contributed to your overall experience. If there's anything else we can do to make your next stay even better, please let us know. We look forward to welcoming you back in the future! Warm regards