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Reviews of Best Western Anderson Inn

2.5 out of 5
Best Western Anderson Inn
2688 Gateway Drive, Anderson, CA

Reviews

8.0

Very good

Rating 10 - Excellent. 337 out of 953 reviews" "
Rating 8 - Good. 365 out of 953 reviews" "
Rating 6 - Okay. 132 out of 953 reviews" "
Rating 4 - Poor. 61 out of 953 reviews" "
Rating 2 - Terrible. 58 out of 953 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Dawn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely friendly staff. They do need to work on the free breakfast, they take forever to refill their food and no waffle mix. Check in time is 3pm, room was not ready until closer to 5pm.
Stayed 2 nights in May 2024
Response from Customer Care Team on 28 May 2024
Dear Dawn, thank you for your feedback and kind words about our courteous staff team. We're glad to hear you found them extremely pleasant. However, we apologize for the delays you experienced with the breakfast service and the delay in getting your room ready. We understand how frustrating this can be and will work on improving our efficiency to better serve our guests. Your input is valuable to us, and we hope to welcome you back for a more seamless experience next time.Warm regards,Customer Care Team

10/10 Excellent

Eva

Acceptable.
Stayed 1 night in May 2024
Response from Customer Care Team on 14 May 2024
Hey Eva, we are pleased to learn that you have given us a lovely rating of your guest experience. Thank you for allowing us to make you feel welcome at our hotel and for taking the time to appreciate our hospitality. The joy of knowing that our guests had a perfect holiday is incomparable. Let us know the next time you're in town so we can set up another riveting holiday for you at the Best Western Anderson Inn!Warm regards,Customer Care Team

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great accommodations and very helpful staff.
Stayed 1 night in Mar 2024
Response from Customer Care Team on 24 Apr 2024
Dear Guest, it's our absolute pleasure to know you loved your stay with us at the Best Western Anderson Inn. We strive to provide excellent value to our guests through our super comfy accommodations and top-notch staff services. We are excited you found everything suited to your comfort, and we gladly expect you to join us for another incredible guest experience on your next visit to Anderson.Warm regards,Customer Care Team

10/10 Excellent

Andrea

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Always clean rooms and full breakfast in the mornings
Stayed 1 night in Mar 2024
Response from Customer Care Team on 27 Mar 2024
Dear Andrea, it's our absolute pleasure to know you loved your stay with us at Best Western Anderson Inn. We strive to provide excellent value to our guests through our well-maintained accommodations and ample breakfast choices. We are excited you found everything suited to your comfort, and we gladly expect you to join us for another incredible guest experience on your next visit to Anderson.Warm regards,Customer Care Team

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick check in, good hotel breakfast. Friendly staff.
Stayed 1 night in Feb 2024
Response from Customer Care Team on 14 Feb 2024
Dear Dan, we are pleased that you thoroughly enjoyed your time at Best Western Anderson Inn. We appreciate you letting us know how satisfied you were with our check-in service, breakfast, and staff services. The greatest joy of serving our guests is knowing that we provide a premium experience that makes them feel comfortable, peaceful, and contended without worrying about any matters of their stay. Thank you for choosing to stay with us and taking the time to share your honest review. We look forward to hosting you for another ultimate guest experience on your next visit to Anderson.Warm regards,Customer Care Team

8/10 Good

Bev

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great service from staff!
Stayed 1 night in Jan 2024
Response from Customer Care Team on 6 Feb 2024
Dear Bev, thank you for giving us a lovely rating. We intend for our guests to experience bliss and peace and successfully meet their expectations at Best Western Anderson Inn. Our responsibility is to ensure that you have the best time during your vacation, and your satisfaction with our staff services makes us very pleased. We hope there were no lapses during your stay. We can assure you that your next visit will be even more fruitful and fulfilling, so don't forget to let us know and book in advance for a refreshing guest experience!Warm regards,Customer Care Team

6/10 Okay

Verified traveller

Liked: Cleanliness
Thin walls, good breakfast
Our room had just been remodeled we were told, which surprised us, as the bathtub surface appeared to have been coated with some kind of coating that was peeling off in three different fist sized places.The toilet seat was also very loose which we know happens over time but should have been caught and tightened by the hotel staff. Another issue we had was how easily it was to hear the snoring of a guest next door. It was rather hard to go to sleep because of it. Lastly we could never connect to the wifi. We called the front desk to verify we were reading the password correctly, which we were, but could never connect. Otherwise, the room was quite clean, beds were comfortable enough, and the shower had great water pressure. The breakfast offerings were varied and really quite good as well.
Stayed 1 night in Jan 2024
Response from Customer Care Team on 1 Feb 2024
Dear Guest,We appreciate your detailed feedback and apologize for the inconveniences you experienced during your stay. We're sorry to hear about the issues with the bathtub coating, loose toilet seat, noise disturbances, and difficulty connecting to the Wi-Fi. Please be assured that we take these concerns seriously, and we will address them promptly to improve our overall guest experience. On a positive note, we're glad you found the room clean, beds comfortable, and enjoyed the great water pressure in the shower. We're also pleased that you liked the varied and good-quality breakfast offerings. Your insights are valuable, and we hope you might consider staying with us again, giving us the opportunity to provide a more seamless and enjoyable experience. Warm regards,Customer Care Team

2/10 Terrible

David

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Customer Care Team on 29 Jan 2024
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

8/10 Good

Joseph, McCleary

Liked: Cleanliness, staff & service, property conditions & facilities
Bed was comfortable and room was quiet
Stayed 1 night in Dec 2023
Response from Customer Care Team on 6 Dec 2023
Dear Joseph, we are thrilled to see that your experience during your stay was satisfactory. We aspire to deliver a desirable guest experience to each customer who visits our humble hotel for quiet and comfortable accommodation. Reviews like yours help us realize that we have succeeded in doing so greatly to an extent. Thank you very much for taking the time to rate our services. You can inform us if any aspects of your visit were unappealing. We hope to see you and serve you better at Best Western Anderson Inn on your next visit!Warm regards,Customer Care Team

8/10 Good

KATHLEEN, San Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safeway with a Starbucks and Safeway gas across street Mexican food next door Freeway access and best of all close to my KIDS
Response from Customer Care Team on 28 Nov 2023
Dear Kathleen, thank you for rating your stay at our hotel. It is lovely to see our guests acknowledge the pleasure of choosing to stay with us. Your appreciation for our convenient location delights us greatly. We'll try our best to make up for any shortcomings on your next visit if you could inform us about what didn't reach your expectations this time. Let us know about your next visit to Best Western Anderson Inn in advance, and we'll book a perfect room for your vacation. Warm regards,Customer Care Team

10/10 Excellent

Joanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was clean and comfortable. The breakfast was nice.
Stayed 1 night in Nov 2023
Response from Customer Care Team on 28 Nov 2023
Dear Joanie, we thank you for honestly rating our hotel and services. Our main objective is to provide a clean, comfortable room for our guests, and I'm glad we succeeded in doing this for you. We sincerely hope that you enjoyed your stay and our breakfast service. We look forward to serving you an unbeaten Best Western guest experience on your next visit to Anderson.Warm regards,Customer Care Team

10/10 Excellent

KATHLEEN, San Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy freeway access
Stayed 1 night in Nov 2023

10/10 Excellent

KATHLEEN, San Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy freeway access
Stayed 1 night in Nov 2023
Response from Customer Care Team on 27 Nov 2023
Dear Kathleen, thank you for letting us know you had a great stay at Best Western Anderson Inn. We're glad our location was convenient for you. Providing excellent facilities and pleasant services is what we're all about, so it is exciting to hear that you had a fantastic time at our place. It was a pleasure to host you, and we look forward to having you back here to spend some more wonderful holiday time.Warm regards,Customer Care Team

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Always enjoy the staff. Very helpful.
Stayed 1 night in Nov 2023
Response from Customer Care Team on 27 Nov 2023
Dear Deborah, thank you so much for that lovely review! We are frankly beyond words when our guests gift us the best rating for our helpful services. It is a proud moment for our staff to be granted an honest review that brings out their best efforts to ensure excellent hygiene and provide maximum comfort to our customers. We aim to serve customers on par with peak hospitality standards, and your satisfaction rewards us with pure joy. We sincerely hope to host you again on a much-deserved holiday at Best Western Anderson Inn with the finest of our facilities and services!Warm regards,Customer Care Team

6/10 Okay

Monee

Travelled with family
Disliked: Amenities, property conditions & facilities
Key card wouldn’t work, every time we left, had to have it programmed again. Toilet ran, had to jiggle handle, no Kleenex and when I asked for some, they were all out. One plus, the Mexican restaurant next door was amazing.
Stayed 1 night in Nov 2023
Response from Customer Care Team on 23 Nov 2023
Dear Monee, we apologize for the inconvenience with the key card and maintenance issues you encountered. We are actively working on resolving these matters to provide a more seamless experience for our guests. It's great to hear you enjoyed the neighboring Mexican restaurant, and we look forward to the chance to welcome you back for an improved stay.Warm regards,Customer Care Team

6/10 Okay

James

Business traveller
I could hear people talking at 3.40 am 4.30am
Stayed 1 night in Nov 2023
Response from Customer Care Team on 21 Nov 2023
Dear James, we apologize for the disturbance caused by the noise of other people talking during your stay. Your comfort is our priority, and we regret falling short in this regard. We will investigate and address this noise issue to prevent similar occurrences in the future. Thank you for bringing this to our attention, and we hope to have the opportunity to provide you with a more peaceful stay.Warm regards,Customer Care Team

4/10 Poor

Craig

Travelled with family
Disliked: Amenities, property conditions & facilities
my room was ready at 1:30 pm but I was told that early check in wood cost $50 ??????? Are you kidding me ?
Stayed 2 nights in Nov 2023
Response from Customer Care Team on 21 Nov 2023
Dear Craig, we apologize for any confusion about the early check-in policy and understand your disappointment with the associated fee. We understand your concern and will review such charges with the help of our administrative team. Your feedback is valuable, and we hope to have the chance to welcome you back for a more seamless experience in the future.Warm regards,Customer Care Team

10/10 Excellent

Jaime

Liked: Cleanliness, staff & service, property conditions & facilities
The admin is easy going. They credit me and allow me to check in because of a flight delay. Rooms are clean and the Continental breakfast is very good. .
Stayed 1 night in Nov 2023
Response from Customer Care Team on 14 Nov 2023
Dear Jaime, thank you for your kind words about our accommodating staff, clean rooms, and continental breakfast. We're delighted we could assist you with the flight delay, and it's wonderful to hear you enjoyed your stay. Your positive feedback is truly appreciated, and we look forward to welcoming you back in the future.Warm regards,Customer Care Team

8/10 Good

Margaret

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Great breakfast and kept clean and tidy at all times. Friendly, helpful staff, nice grounds, and great location near freeway and grocery store and restaurants. Will definitely visit again.
Stayed 3 nights in Nov 2023
Response from Customer Care Team on 14 Nov 2023
Dear Margaret, thank you for giving us a lovely rating and sharing an honest review of your visit. We intend for our guests to experience bliss and peace and successfully meet their expectations at Best Western Anderson Inn. Our responsibility is to ensure that you have the best time during your vacation, and your satisfaction with our delicious breakfast service, clean accommodations, friendly and helpful customer service, well-kept grounds, and convenient location make us very pleased. While we are delighted that you would happily recommend our humble hotel, we will not shy away from making improvements to our establishment based on customer feedback. It would be constructive if you could let us know if any part of your stay was not on par with your expectations; this will help us grow with the excellence we aim to attain. We look forward to hearing more from you and assure you that your next visit will be even more fruitful and fulfilling, so don't forget to let us know and book in advance for a refreshing guest experience!Warm regards,Customer Care Team

2/10 Terrible

Roberta

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Customer Care Team on 2 Nov 2023
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

4/10 Poor

Dennis

Stayed 1 night in Oct 2023
Response from Customer Care Team on 28 Oct 2023
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

6/10 Okay

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service
All rooms were outside
Stayed 2 nights in Oct 2023
Response from Customer Care Team on 24 Oct 2023
Dear Elizabeth, thanks for your kind feedback. Your comment on our room layout is duly noted, and we apologize for the inconvenience you encountered. Our responsibility is to ensure that you have the best time during your vacation, so do not hesitate to share feedback on your stay. Let us know the next time you travel to Anderson because we would love to host you again and serve a lovely guest experience at our humble hotel.Warm regards,Customer Care Team

8/10 Good

CLAIREMARIE

Liked: Cleanliness, staff & service, property conditions & facilities
Got up too late for breakfast so can’t rate.
Stayed 1 night in Oct 2023
Response from Customer Care Team on 21 Oct 2023
Dear Clairemarie, thank you for your honest feedback. While we understand that sometimes mornings can be a rush, we realize you could not savor our breakfast. If you have any meal preferences in the future, please don't hesitate to let us know. Other than these, we sincerely hope that you experienced a comfortable stay and enjoyed the quality of our services. We'll do our best to accommodate your needs and serve you an entirely satisfying vacation experience.Warm regards,Customer Care Team

8/10 Good

Sejal

Liked: Cleanliness, staff & service
- the microwave in one of the rooms was not working
Stayed 1 night in Oct 2023
Response from Customer Care Team on 18 Oct 2023
Dear Sejal, thank you for sharing a kind review of your visit. Our objective is to deliver immense value to our esteemed guests, and it is exciting to hear you acknowledge the quality of our services. We have noted your comment about the broken microwave oven in the room and assure you this will be fixed soon. Thank you for sharing your honest feedback. We are delighted that you chose to stay at Best Western Anderson Inn and would love to host you again.Warm regards,Customer Care Team

10/10 Excellent

Stanley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Customer Care Team on 13 Oct 2023
Dear guest, We are glad to hear back from you about your recent stay with us. While you didn't say much in your review, we hope that you had an awesome time and that you were comfortable in your room. Thanks for choosing to stay with us and we hope to see you again soon. Best Regards, Customer Care Team

8/10 Good

Oneika

Stayed 1 night in Oct 2023
Response from Customer Care Team on 10 Oct 2023
Dear Oneika, thank you for giving us a lovely rating. We intend for our guests to experience bliss and peace and successfully meet their expectations at Best Western Anderson Inn. Our responsibility is to ensure that you have the best time during your vacation, and your satisfaction makes us very pleased with our accommodations. We hope there were no lapses during your stay in accessing our facilities or receiving staff services. We can assure you that your next visit will be even more fruitful and fulfilling, so don't forget to let us know and book in advance for a refreshing guest experience!Warm regards,Customer Care Team

10/10 Excellent

Hari

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good but one thing could have been better was cleanliness of restroom but that was immediately addressed after we reported to management.
Stayed 1 night in Sep 2023
Response from Customer Care Team on 3 Oct 2023
Dear Hari, we're pleased to hear that you had a good experience and that our management promptly addressed your cleanliness concern. Thank you for choosing us for your visit and sharing your review. Your feedback helps us maintain our standards, and we look forward to serving you again in the future, ensuring a seamless and comfortable stay.Warm regards,Customer Care Team

10/10 Excellent

Jim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fine.
Stayed 5 nights in Sep 2023
Response from Customer Care Team on 27 Sept 2023
Hey Jim, we are pleased to learn that you have given us a lovely rating of your guest experience. Thank you for allowing us to make you feel welcome at our hotel and for taking the time to appreciate our hospitality. The joy of knowing that our guests had a perfect holiday is incomparable. Let us know the next time you're in town so we can set up another riveting holiday for you at Best Western Anderson Inn!Warm regards,Customer Care Team

2/10 Terrible

Etienne, west hills

Stayed 1 night in Sep 2023
Response from Customer Care Team on 5 Oct 2023
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness
Stayed 2 nights in Sep 2023
Response from Customer Care Team on 5 Sept 2023
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

8/10 Good

Darby

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staying point for tourism of the area. Enjoyed complementary breakfast very much.
Stayed 3 nights in Sep 2023
Response from Customer Care Team on 5 Sept 2023
Dear Darby, we are happy to have served you well at Best Western Anderson Inn. It is our pleasure that our lovely location and complimentary breakfast were up to the mark. Customer service is of utmost importance to us, and we thrive on providing our best to our guests. We are thrilled that you had a relaxing time at our hotel, and we are just as excited to improve our services to deliver you a satisfying guest experience. We would gladly appreciate more feedback on your stay. We shall be delighted to host you on all your visits to Anderson, with all our facilities running at their best.Warm regards,Customer Care Team

4/10 Poor

Matt

Disliked: Cleanliness, staff & service, property conditions & facilities
Nothing was clean breakfast was not good. Hair in the shower gross
Stayed 1 night in Sep 2023
Response from Manager on 4 Sept 2023
Dear Matt , we appreciate your positive feedback on our Room Cleaning & Breakfast amenities . We apologize for any inconvenience caused. We understand your disappointment, and we'll make sure to clarify it further to avoid confusion. We assure you that we will revisit your review and improve our facilities to reflect the quality of customer satisfaction we aim to attain. Thank you for your review, and we hope to have the opportunity to welcome you back to provide the relaxing stay you expect and deserve. Warm regards, Manager

10/10 Excellent

Yanhua

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Manager on 4 Sept 2023
Dear , we appreciate your positive feedback on your overall stay with us . We apologize for any inconvenience caused. We understand your disappointment, and we'll make sure to clarify it further to avoid confusion. We assure you that we will revisit your review and improve our facilities to reflect the quality of customer satisfaction we aim to attain. Thank you for your review, and we hope to have the opportunity to welcome you back to provide the relaxing stay you expect and deserve. Warm regards, Manager

4/10 Poor

The

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
Nice enough property for a quick layover but the bathroom smelt of urine and the powder room had a sick sweet smell. The tiles in the bathroom were basically floating on water, and made a squishing sound when walked on. Other than that it was clean and quiet.
Stayed 1 night in Aug 2023
Response from Manager on 4 Sept 2023
Dear , we appreciate your positive feedback on our Room amenities & The floor in the Room . We apologize for any inconvenience caused. We understand your disappointment, and we'll make sure to clarify it further to avoid confusion. We assure you that we will revisit your review and improve our facilities to reflect the quality of customer satisfaction we aim to attain. Thank you for your review, and we hope to have the opportunity to welcome you back to provide the relaxing stay you expect and deserve. Warm regards, Manager

6/10 Okay

Daniel

Travelled with group
Liked: Staff & service
Disliked: Cleanliness
Decent for the price
Booked 2 nights here last minute to visit the Lassen National Park. Pro: Convenient location Nearby Safeway Room is quiet Mini fridge in the room Affordable in the area Free breakfast (though I didn’t have any) Con: Hotel is dated Bed sheets are scratchy to the skin Room floor is dusty Sink and toilet separated
Stayed 2 nights in Aug 2023
Response from Manager on 4 Sept 2023
Dear Daniel , we appreciate your positive feedback on our Room amenities & Location . We apologize for any inconvenience caused. We understand your disappointment, and we'll make sure to clarify it further to avoid confusion. We assure you that we will revisit your review and improve our facilities to reflect the quality of customer satisfaction we aim to attain. Thank you for your review, and we hope to have the opportunity to welcome you back to provide the relaxing stay you expect and deserve. Warm regards, Manager

10/10 Excellent

Nobuo

Liked: Staff & service, amenities, property conditions & facilities
Room is very clean
Stayed 1 night in Aug 2023
Response from Customer Care Team on 1 Sept 2023
Dear Nobuo, we thank you for honestly rating our hotel and services. Our main objective is to provide a clean, comfortable room for our guests, and I'm glad we succeeded in doing this for you. We sincerely hope that you enjoyed your stay and all our facilities. We look forward to serving you an unbeaten Best Western guest experience on your next visit to Anderson.Warm regards,Customer Care Team

8/10 Good

Charles, Albany

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice and affordable
Stayed 1 night in Aug 2023
Response from Customer Care Team on 1 Sept 2023
Dear Charles, we are thrilled to see that your experience during your stay was satisfactory. We aspire to deliver a desirable guest experience to each customer who visits our humble hotel for pleasant and pocket-friendly accommodation. Reviews like yours help us realize that we have succeeded in doing so greatly to an extent. Thank you very much for taking the time to rate our services. You can inform us if any aspects of your visit were unappealing. We hope to see you and serve you better at Best Western Anderson Inn on your next visit!Warm regards,Customer Care Team

10/10 Excellent

Martina Irene

Stayed 1 night in Aug 2023
Response from Customer Care Team on 20 Sept 2023
Dear Martina, we are thankful for giving our hotel a splendid rating for our services. We aim to deliver clean, cozy accommodations for our guests, along with a great hotel experience full of memorable instances and happy moments. It is a matter of pride for us that we succeeded in doing this for you. We look forward to your next visit to serve you again with an exceptional guest experience tailor-made for our distinguished customers.Warm regards,Customer Care Team

2/10 Terrible

Amber

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
The floors in this motel were so dirty my feet turned black within 2 minutes. I wish that was ab exaggeration. The tub was black and there was soap residue all over the walls of the shower. Never again will i stay here
Stayed 2 nights in Aug 2023
Response from Manager on 28 Aug 2023
Dear Amber , we appreciate your positive feedback on our Room amenities & Floor which made your feet dirty. We apologize for any inconvenience caused. We understand your disappointment, and we'll make sure to clarify it further to avoid confusion. We assure you that we will revisit your review and improve our facilities to reflect the quality of customer satisfaction we aim to attain. Thank you for your review, and we hope to have the opportunity to welcome you back to provide the relaxing stay you expect and deserve. Warm regards, Manager

10/10 Excellent

Heungsu

Liked: Cleanliness
Stayed 1 night in Aug 2023
Response from Customer Care Team on 23 Aug 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

2/10 Terrible

Kristina

Travelled with family, Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
The hotel room is dirty. The bed sheets were dirty the manager is also the house keeper and clearly can’t keep up with the work.
Stayed 1 night in Aug 2023
Response from Manager on 21 Aug 2023
Dear Kristina, we appreciate your positive feedback on our Room amenities . We apologize for any inconvenience caused. We understand your disappointment, and we'll make sure to clarify it further to avoid confusion. We assure you that we will revisit your review and improve our facilities to reflect the quality of customer satisfaction we aim to attain. Thank you for your review, and we hope to have the opportunity to welcome you back to provide the relaxing stay you expect and deserve. Warm regards, Manager

10/10 Excellent

NESTOR

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking is excellent. Breakfast very good.
Stayed 1 night in Aug 2023
Response from Customer Care Team on 21 Aug 2023
Dear Nestor, thank you for letting us know you had a great stay at Best Western Anderson Inn. We're glad our breakfast worked out so well for you. Providing excellent facilities and pleasant services is what we're all about, so it is exciting to hear that you had a fantastic time at our place. It was a pleasure to host you, and we look forward to having you back here to spend some more wonderful holiday time.Warm regards,Customer Care Team

2/10 Terrible

Karla

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
Stay away from this hotel! They gave us a room that was obviously used by another guest and was not cleaned by housekeepers. So obvious that the bedding and pillows were undone and had brown stains on them. So nasty and unhygienic. We complained to the manager and had us moved to a different room that was in the exact same condition with strains of hair all over the bed and pillows. We complained the second time and the manager was not willing to move us again or change the bedding because he said there are no housekeepers. Really no words for how disappointing and disgusted on the room condition and the unwillingness of the manager to give us at least clean bedding. This was around midnight and we had no other choice but to ask for beddings and pillow cases and changed them myself with the help of another staff. Also, while I was complaining at the fromt desk, there were 3 other guests that had their rooms in the same conditions as ours. So save yourselves headache and disappointments and book a different hotel!
Stayed 1 night in Aug 2023
Response from Hotel Team Member on 20 Aug 2023
Dear Karla, we appreciate your positive feedback on our Room facility and staff . We apologize for any inconvenience caused. We understand your disappointment, and we'll make sure to clarify it further to avoid confusion. We assure you that we will revisit your review and improve our facilities to reflect the quality of customer satisfaction we aim to attain. Thank you for your review, and we hope to have the opportunity to welcome you back to provide the relaxing stay you expect and deserve. Warm regards, Hotel Team

2/10 Terrible

kimberly anne

Travelled with family and small children
Disliked: Cleanliness, amenities
Very dirty. I checked in and all our rooms are not cleaned, bed was not made.
Stayed 1 night in Aug 2023
Response from Customer Care Team on 23 Aug 2023
Dear Kimberly, we are sorry to hear that you had such a disappointing experience during your stay. We apologize for the dirty room conditions that affected your visit. We are incredibly disappointed that we could not welcome and accommodate you comfortably, and we are determined to take serious action for the discrepancies in offering a clean and trouble-free guest experience. Such an experience is not typical of what our guests receive, so we intend to do what's necessary to make our guest experience comfortable and stress-free. Once again, we express our deepest apologies for your troubles and hope to have you back here as a contended guest!Warm regards,Customer Care Team

8/10 Good

Shirley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Customer Care Team on 19 Aug 2023
Dear Shirley, thank you for giving us a lovely rating. We intend for our guests to experience bliss and peace and successfully meet their expectations at Best Western Anderson Inn. Our responsibility is to ensure that you have the best time during your vacation, and your satisfaction makes us very pleased with our accommodations. We hope there were no lapses during your stay in accessing our facilities or receiving staff services. We can assure you that your next visit will be even more fruitful and fulfilling, so don't forget to let us know and book in advance for a refreshing guest experience!Warm regards,Customer Care Team

6/10 Okay

Catherine

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
the toilet was dirty in our room
Stayed 1 night in Aug 2023
Response from Customer Care Team on 19 Aug 2023
Dear Catherine, we are sorry to hear that you had such a disappointing experience during your stay. We apologize for the unhygienic toilet conditions that affected your visit. We are incredibly disappointed that we could not welcome and accommodate you comfortably, and we are determined to take serious action for the discrepancies in offering a clean and trouble-free guest experience. Such an experience is not typical of what our guests receive, so we intend to do what's necessary to make our guest experience comfortable and stress-free. Once again, we express our deepest apologies for your troubles and hope to have you back here as a contended guest!Warm regards,Customer Care Team

6/10 Okay

Audrey

Stayed 1 night in Aug 2023
Response from Manager on 28 Aug 2023
Dear Audrey, we appreciate your positive feedback on our Room amenities . We apologize for any inconvenience caused. We understand your disappointment, and we'll make sure to clarify it further to avoid confusion. We assure you that we will revisit your review and improve our facilities to reflect the quality of customer satisfaction we aim to attain. Thank you for your review, and we hope to have the opportunity to welcome you back to provide the relaxing stay you expect and deserve. Warm regards, Manager

6/10 Okay

Darryl

Travelled with family
Disliked: Staff & service
I felt that management had a bit of attitude that was less than welcoming.
Stayed 1 night in Aug 2023
Response from Manager on 7 Aug 2023
Dear Darryl, we appreciate your positive feedback on our staff attitude . We apologize for any inconvenience caused. We understand your disappointment, and we'll make sure to clarify it further to avoid confusion. We assure you that we will revisit your review and improve our facilities to reflect the quality of customer satisfaction we aim to attain. Thank you for your review, and we hope to have the opportunity to welcome you back to provide the relaxing stay you expect and deserve. Warm regards, Manager

10/10 Excellent

david, menifee

Liked: Cleanliness, staff & service, property conditions & facilities
Nothing noteworthy
Stayed 1 night in Aug 2023
Response from Customer Care Team on 8 Aug 2023
Hi David, thank you so much for your precious rating! We are frankly beyond words when guests gift us a 5-star rating for our services. It is a proud moment for our staff members to be granted an honest review that brings out our best efforts to serve customers with maximum comfort. We prevail to provide services on par with peak hospitality standards, and your satisfaction rewards us with pure joy. We hope to host you again on a much-deserved holiday at Best Western Anderson Inn with the finest of our facilities and resources!Warm regards,Customer Care Team

8/10 Good

joe

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place. Good location
Stayed 1 night in Jul 2023
Response from Customer Care Team on 8 Aug 2023
Dear Joe, thank you for giving us a lovely rating. We intend for our guests to experience bliss and peace and successfully meet their expectations at Anaheim Discovery Inn & Suites. Our responsibility is to ensure that you have the best time during your vacation, and your satisfaction makes us very pleased with our location. We hope there were no lapses during your stay in accessing our facilities or receiving staff services. We can assure you that your next visit will be even more fruitful and fulfilling, so don't forget to let us know and book in advance for a refreshing guest experience!Warm regards,Customer Care Team