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Reviews of Best Western Plus Metro Clark

3.5 out of 5
Best Western Plus Metro Clark
Saver's Building, Mc Arthur Highway, Angeles City, Philippines

Reviews

9.2

Wonderful

Rating 10 - Excellent. 48 out of 69 reviews" "
Rating 8 - Good. 12 out of 69 reviews" "
Rating 6 - Okay. 9 out of 69 reviews" "
Rating 4 - Poor. 0 out of 69 reviews" "
Rating 2 - Terrible. 0 out of 69 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Greg

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was well maintained, clean and comfortable. Several dining options were available Japanese, Chinese and American. I would recommend this hotel to anyone traveling to the Clark area.
Stayed 4 nights in Apr 2024

10/10 Excellent

Alma

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The entrance is in the back off the Main Street so it was confusing in where to enter…but the hotel staff and facilities were absolutely 5 star!
Stayed 3 nights in May 2024

8/10 Good

Robert

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean room and available of a parking garage
Stayed 1 night in Apr 2024

10/10 Excellent

JUVENAL USERO

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. The room are clean and quiet.
Stayed 2 nights in Apr 2024

10/10 Excellent

alex

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and up to date facilities- very comfortable stay- we came back here for 2nd time and will do again from now on.
Stayed 4 nights in Apr 2024

10/10 Excellent

Preston

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay at a reasonable rate. I will return for sure.
Stayed 3 nights in Apr 2024

10/10 Excellent

Wesley

Stayed 7 nights in Apr 2024

8/10 Good

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Stayed 6 nights in Apr 2024

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good food
Stayed 1 night in Apr 2024

10/10 Excellent

Durand, FPO

Liked: Cleanliness, staff & service, property conditions & facilities
Always a great stay
Stayed 1 night in Mar 2024

10/10 Excellent

Greg

Stayed 4 nights in Mar 2024

10/10 Excellent

Omar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024

10/10 Excellent

Ronaldo, Gardena

Liked: Property conditions & facilities
Stayed 4 nights in Feb 2024

6/10 Okay

Nidia

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Mar 2024

8/10 Good

Ronaldo, Gardena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Lawrence

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was nice, although both shower drains in the 2 rooms I booked were clogged after showering; I shouldn’t have to call anyone after - it should have drained properly, one room I can understand but both were too coincidental, not a good impression to a new hotel. Would I return, the answer is Yes!
Stayed 1 night in Feb 2024

8/10 Good

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024

10/10 Excellent

Laila

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was very clean, smells good and staff are very attentive
Stayed 3 nights in Feb 2024

10/10 Excellent

Andrew Keith

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff
Stayed 7 nights in Feb 2024

10/10 Excellent

Durand, FPO

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very nice and attentive.
Stayed 1 night in Jan 2024
Response from Rochelle on 6 Feb 2024
Thank you for taking the time to leave a perfect rating! We will strive to deliver great experiences consistently! Hope to see you again.

10/10 Excellent

Jack

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Excellent and friendly staff, very clean, comfortable. Only complaint was the breakfast. It was cold and and tasteless. Bread was stale.
Stayed 1 night in Jan 2024
Response from yna on 6 Feb 2024
Thank You for Your Positive Review!Dear Mr. Jack, Thank you for your recent stay at Best Western Plus Metro Clark Hotel and for taking the time to share your positive review. We are thrilled to hear that you enjoyed your experience, especially [mention a specific aspect highlighted in the review, e.g., room cleanliness, staff's helpfulness].Your feedback is truly appreciated and serves as motivation for our team. We look forward to welcoming you back in the future.Thank you and kind regards,Reservation

8/10 Good

Pedrico

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, our stay was enjoyable. One thing we didn't like - there was an incident in the dining facility during our breakfast. A foreign customer was harassing the local dining crew to our surprise and disappointment. My wife and I were upset seeing a foreigner embarrassing the crew in front of other customers. To us, that's unacceptable and should not be tolerated. Please do something about this case so as not to lose future customers. Thank you.
Stayed 1 night in Jan 2024
Response from yna on 6 Feb 2024
Dear Mr. Emmanuel, Thank you for your recent stay at Best Western Plus Metro Clark Hotel and for taking the time to share your review. If there's any we can do to enhance your future visit, please feel free to share your thoughts.Thank you and kind regards,Reservation

10/10 Excellent

dennis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Rochelle on 6 Feb 2024
Thank you for taking the time to leave a perfect rating! We will strive to deliver great experiences consistently! Looking forward to seeing you again.

10/10 Excellent

Christopher Jay

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Everything
Stayed 3 nights in Jan 2024
Response from Rochelle on 6 Feb 2024
Thank you for taking the time to leave a perfect rating! We will strive to deliver great experiences consistently! Hope to see you again.

8/10 Good

EVETT

Liked: Cleanliness, staff & service, property conditions & facilities
There should be flat iron and iron board in the room.
Stayed 1 night in Dec 2023

10/10 Excellent

Kirby

Great hotel
Great experience and staff are helpful.
Stayed 3 nights in Oct 2023
Response from O on 13 Nov 2023
Subject: Thank You for Your Positive Review!Dear Kirby,Thank you for your recent stay at Best Western Plus Metro Clark Hotel and for taking the time to share your positive review. We are thrilled to hear that you enjoyed your experience, especially [mention a specific aspect highlighted in the review, e.g., room cleanliness, staff's helpfulness].Your feedback is truly appreciated and serves as motivation for our team. We look forward to welcoming you back in the future.Best regards,Oliver Babadilla Front Office ManagerBest Western Plus Metro Clark Hotel

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very satisfied. Will stay here again. 2 comments for improvement. AC fan in the room is loud. Wish it was more quiet. Would be nice to have mist fans at the pool open area and relaxing music is more suitable than dance music or play it by ear with the mood of the guests in the area.
Stayed 3 nights in Oct 2023
Response from O on 13 Nov 2023
Subject: Thank You for Your Positive Review!Dear Richard,Thank you for your recent stay at Best Western Plus Metro Clark Hotel and for taking the time to share your positive review. We are thrilled to hear that you enjoyed your experience, especially [mention a specific aspect highlighted in the review, e.g., room cleanliness, staff's helpfulness].Your feedback is truly appreciated and serves as motivation for our team. We look forward to welcoming you back in the future.Best regards,Oliver Babadilla Front Office ManagerBest Western Plus Metro Clark Hotel

10/10 Excellent

Maria Cristina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will always stay here when in town
Hotel is clean and close to everything. Very convenient. And the staff are all wonderful. Best customer service!
Stayed 3 nights in Sep 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel in town!
Stayed 2 nights in Aug 2023
Response from Kisses, Front Office Supervisor on 29 Aug 2023
Thank you for taking the time to leave a perfect rating! We are glad that you're satisfied during your stay. We will strive to deliver great experiences consistently, please do come again!

8/10 Good

maria aida

Stayed 2 nights in Jul 2023

10/10 Excellent

Jovic

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023

8/10 Good

PETER

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is furnished to a high standard, my room (deluxe room) was clean, spacious and well furnished and IMO excellent value for money. The electronic light control for the room has a strange design and takes a bit of getting used to. Buffet breakfast was ok. The hotel building has an ackward and peculiar design, it was built and joined on to the back of the Savers Mall - and the lobby entrance to the hotel is at the back of the building! Service from the all the staff was very good. There is a Cactus Jack Smokehouse restaurant on the ground floor in the Savers Mall building, which is connected to the lobby area of the hotel. The restaurant is nicely furnished and the food there is very good.
Stayed 4 nights in Apr 2023

8/10 Good

Ho, Mahwah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked having breakfast at Spencer’s every morning without missing any daily breakfast, stuffs at Sencer’ss are very helpful and always pay attention to customers. Mr Floyd Is one the best waiter, I”’m absolutely stay at Best Western when I return to Angel s city
Stayed 7 nights in Mar 2023

10/10 Excellent

evangeline

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love to come back.
Stayed 1 night in Jul 2022
Response from Rochelle on 6 Feb 2024
Dear Evangeline, Thank you for taking the time to leave a perfect rating! We will strive to deliver great experiences consistently! Hope to see you again.

10/10 Excellent

Prince Adrian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are prompt to attend on our needs
Stayed 1 night in Dec 2021
Response from Oliver Babadilla on 29 Dec 2021
Thank you for your nice review. We're looking forward to welcoming you back here in Best Western Metro Clark.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Nov 2019

6/10 Okay

Verified traveller

Travelled with family, Travelled with family and small children
Disliked: Amenities
Rooms are small. Weird rules about swimming and guests. If you are a visitor to the Philippines, I would look for a different hotel as this one seems to cater more to the local population.
Stayed 21 nights in Jul 2019
Response from Ruth on 21 Oct 2019
Thank you for taking the time to leave a perfect rating! We will strive to deliver great experiences consistently!

10/10 Excellent

Verified traveller

Stayed 2 nights in Aug 2019
Response from Ruth on 13 Aug 2019
Thank you for taking the time to leave a rating! We will strive to deliver great experiences consistently, please do come again.

10/10 Excellent

Michael, Loma Linda, CA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and good staff service. Place has a modern look.
Stayed 3 nights in Jun 2019
Response from Ruth, Marketing Officcer on 25 Jul 2019
Hi Michael, We would like to thank you for taking the time to leave a review following your recent visit at Best Western Metro Clark We are pleased to read that you’re satisfied with your stay in our hotel. It is encouraging as our guest’s satisfaction is our primary concern.

6/10 Okay

Ming-chin

Disliked: Staff & service
So so...
Stayed 5 nights in Jun 2019
Response from Ruth on 25 Jul 2019
Hi Ming-chin, Thank you for this review. Please let us know the reason for the rating. It is feedback such as yours that enables us to reinforce the quality of our service and we really appreciate if you give your constructive comments.

10/10 Excellent

Etsuo

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I upgraded because it had a bath, but I was actually offered a room without a bath.I complained repeatedly, but they wouldn't change my room. I was shocked even though I paid for the upgrade. It was my first time using this hotel in a foreign country, so I gave up. I don't want to use it again in the future. Please be careful when making reservations.
Stayed 3 nights in May 2024

6/10 Okay

Shigetami

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
大通りに面しているのでうるさかった。 スタッフはよく声をかけてくれる。
Stayed 1 night in Apr 2024

10/10 Excellent

BYUNGGAK

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
직원들이 친절해서 좋았어요
Stayed 4 nights in Apr 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024

10/10 Excellent

Jean Claude

Stayed 2 nights in Jan 2024

8/10 Good

Emmanuel

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Yna on 6 Feb 2024
Dear Mr. Emmanuel, Thank you for your recent stay at Best Western Plus Metro Clark Hotel and for taking the time to share your review. If there's any we can do to enhance your future visit, please feel free to share your thoughts.Thank you and kind regards,Reservation

10/10 Excellent

Ryuji

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2023
Response from Yna on 6 Feb 2024
Thank You for Your Positive Review!Dear Mr. Ryuji, Thank you for your recent stay at Best Western Plus Metro Clark Hotel and for taking the time to share your positive review. We are thrilled to hear that you enjoyed your experience, especially [mention a specific aspect highlighted in the review, e.g., room cleanliness, staff's helpfulness].Your feedback is truly appreciated and serves as motivation for our team. We look forward to welcoming you back in the future.Thank you and kind regards,Reservation

10/10 Excellent

Cheolho

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
가성비가 좋은 클락 호텔
호텔 위치도 맘에들고 매우 청결합니다
Stayed 4 nights in Oct 2023

10/10 Excellent

youngil

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from o on 13 Nov 2023
Subject: Thank You for Your Positive Review!Dear Young Il,Thank you for your recent stay at Best Western Plus Metro Clark Hotel and for taking the time to share your positive review. We are thrilled to hear that you enjoyed your experience,.Your feedback is truly appreciated and serves as motivation for our team. We look forward to welcoming you back in the future.Best regards,Oliver Babadilla Front Office ManagerBest Western Plus Metro Clark Hotel

10/10 Excellent

Cheolho

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
추천드려요
규모에 비해 아주 청결하고 직원들이 친절합니다 발리바고애 있어서 워킹까지 도보로 이동가능합니다
Stayed 4 nights in Sep 2023
Response from Kisses, Front Office Supervisor on 18 Sept 2023
Thank you for taking the time to leave a perfect rating! We are glad that you're satisfied during your stay. We will strive to deliver great experiences consistently, please do come again!