Dear Timi,Thank you for your positive review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We hope that you will return in the future. Wishing you a very Happy New Year,Marc Martens, General Manager

Beste gast,We waarderen het zeer dat u de tijd nam voor uw beoordeling.Het doet ons plezier dat u genoten heeft van uw verblijf bij ons en dat de kamer naar wens was. Ook fijn dat u de goede service als pluspunt aanhaalt. Daar doen we het voor!Met vriendelijke groet,Marc Martens, General Manager

Dear Qingxia,Thank you for this great review.We are delighted to hear that you appreciated our convenient location and the availability of free parking on-site.We look forward to seeing you again very soon.Best wishes,Marc Martens, General Manager

Dear Vladan,Thank you for your feedback about your stay.We are glad to hear that you found our bed comfortable and the room clean during your stay. It is our priority to provide a pleasant experience for our guests.We truly appreciate your kind words about the impact our team members had on your experience. Their exceptional service and attention to detail are indeed valuable assets to our team, and we will make sure to pass on your compliments to them. We are delighted that their warm and welcoming attitude made your stay unforgettable.We look forward to welcoming you back.Kind regards,

Dear Sue,Thank you for your positive review.We are delighted to hear that you found our team to be lovely, helpful, and attentive. We always strives to provide exceptional service to ensure our guests have a comfortable and enjoyable stay. It's also great to know that you appreciated the comfort of your room and the bathroom facilities, as well as the ample parking available on site.We hope that you will return in the future. Best wishes,

Dear Henk,We appreciate the time you have taken to share your feedback.We are glad to hear that you found our hotel to be good overall and that you chose to stay with us for a second time.We apologize if you felt that our breakfast was overpriced and had limited choices. Our breakfast buffet offers a variety of warm and cold items, including scrambled eggs, bacon, pastries, fresh fruit, and more. We also provide gluten-free options upon request. We will take your feedback into consideration as we continuously strive to improve our offerings and provide a satisfying experience for our guests.We look forward to welcoming you back for another visit. Best wishes,

Dear Iwona,Thank you for your positive review.We are pleased that we were able to meet your expectations.We hope that you will return in the future. Best wishes,Marc Martens, General Manager

Dear Paulo,Thank you for this positive review.We are pleased that we were able to meet your expectations.We look forward to having the opportunity to welcome you back in the future. Best wishes,Marc Martens, General Manager

Dear Donna,Thank you for taking the time to give us feedback about your recent stay.We are delighted to hear that you found our room clean and quiet, and that you appreciated the separate internal door feature. It's great to know that your children enjoyed the pool and that you were satisfied with the available towels. We're also pleased that you had a pleasant breakfast experience and found our staff friendly.We apologize for any discomfort you experienced with the sofa bed. We continuously strive to improve our facilities and services, and your feedback is valuable to us. We hope to have the opportunity to welcome you back in the future.We sincerely hope that you will return on another occasion in the future. All the best,

Dear Kwabena,Thank you for taking the time to share your experience with us.We are delighted to hear that you enjoyed our breakfast and the play area with the pool. Our goal is to provide a pleasant stay for our guests, and it's great to know that these features met your expectations.However, we are concerned to read about your dissatisfaction with the room and staff service. We strive to maintain a high standard of cleanliness and service, and we apologize if we fell short during your stay. We will address these issues with our team to ensure improvements are made. We appreciate your feedback as it helps us to continually improve our guest experience.We hope to have the opportunity to welcome you back for a better experience in the future. Kind regards,Marc Martens, General Manager

Dear Olayinka,Thank you for taking the time to share your feedback,We are sorry to hear that you had an unpleasant stay at our hotel. Your health and comfort are our top priorities, and we apologize for any inconvenience caused by the smell you experienced. Our hotel is committed to maintaining a clean and welcoming environment for all our guests.We are disappointed to learn that you found our receptionist and hotel manager to be unfriendly and unprofessional. Our team does their best to provide excellent service and we will address your concerns to ensure that we continue to meet the high standards our guests expect.We appreciate your feedback and will use it to improve our services for future guests. Once again, we apologize for any inconvenience you experienced during your stay.We hope to have the opportunity to welcome you back and provide a better experience in the future. Kind regards,Marc Martens, General Manager

Dear Guest,Thank you for sharing your experience at our hotel.We are pleased that we were able to meet your expectations.We look forward to welcoming you back on a future occasion. Best wishes,Marc Martens, General Manager

Dear Guest,Thank you for sharing feedback about your recent stay.We are glad to hear that you found our team friendly and appreciated the room size. We continuously strive to maintain a high level of cleanliness, and we're happy that you found the room clean.We understand that some aspects of the room may seem outdated, and we would like to inform you that we have already renovated some parts of the hotel, including the lobby, bar, and meeting rooms. We plan to continue the renovation process to improve our guests' experience. We apologize for any inconvenience caused by the absence of a soap dispenser, and we appreciate your feedback on the small bottles of shampoo and body wash provided.We hope to welcome you for an improved experience in the future. Best regards,

Dear Mark,Thank you for taking the time to share your experience at our hotel.We are delighted to hear that you found our staff friendly and the bed comfortable.We understand your concerns about the room. We would like to inform you that we have already renovated some parts of the hotel, including the lobby, bar, and meeting rooms. The renovation of the remaining rooms, including the bathrooms, is planned for the near future. We apologize for any inconvenience this may have caused during your stay and appreciate your understanding.We hope to welcome you back in the future. Kind regards,Marc Martens, General Manager

Dear Sharon,Thank you for taking the time to give us feedback about your recent stay.We are glad to hear that you enjoyed our breakfast offerings. However, we sincerely apologize for the inconvenience you faced upon arrival with the unprepared room. Our team strives to provide a comfortable stay for all our guests, and we regret that we did not meet your expectations in this instance. We appreciate your understanding regarding the restaurant being closed on Sundays. However, there are a few restaurants within easy walking distance, please do ask at reception, our team members are always more than happy to offer advice and directions.We hope to have the opportunity to welcome you back to our hotel in the future. Best regards,

Dear Rafal,Thank you for reviewing your recent stay.We are pleased that we were able to meet your expectations.We look forward to having you return. Best wishes,Marc Martens, General Manager

Dear Guest,Thank you for your kind review.We are pleased that we were able to meet your expectations.We look forward to welcoming you back in future.Best regards,Marc Martens, General Manager

Dear Guest,Thank you for sharing your review.We are sorry we fell short in meeting your expectations.We would like to know how we could improve your experience with us.We hope we have the opportunity of seeing you again in the future.Kind regards,Marc Martens, General Manager

Dear Nishant,Thank you for taking the time to share your review.We appreciate your kind comments about our team who work hard to ensure that we deliver the best service and always meet your expectations.However, we regret you did not inform us of your concerns with the room temperature at the time, as we are always on hand to assist with any adjustments that might have been needed. We would also like to apologise for the telephone issue; our maintenance team will be looking into it immediately.We hope to welcome you again in the future. All the best.Marc Martens, General Manager

Dear Abdel,Thank you for taking the time to share your opinion with us.We are pleased that we were able to meet your expectations.The entire team look forward to welcoming you back for a future visit.Kind regards,Marc Martens, General Manager

Dear Adrian,Thanks for giving us a perfect rating.We are glad we were able to meet all your requirementsThank you again.We hope to have the pleasure of seeing you again in the future. Kind regards,Marc Martens, General Manager

Dear Martin,Thank you for your feedback about your stay.It is a pleasure to hear that you appreciated our team's courteous service. However, we are very sorry for any inconvenience and regret that you did not inform us of this issue while on-site so that we may have taken immediate action to find an appropriate solution. Rest assured now you have brought this to our attention, our maintenance team will be checking this immediately.Nonetheless, we are happy to know that your room met your expectations.We hope to welcome you back in the future. Best wishes,Marc Martens, General Manager

Dear Guest, We appreciate that you took the time to share your experience with us. It's a pleasure to know you had a good experience and that you enjoyed the pool. We welcome any suggestions which you may have on items you would like to see on our breakfast buffet on your next visit. We do carry out maintenance whenever necessary to keep our rooms up to date, however, we have noted your comment and will be taking it into consideration. We would be delighted to welcome you back for another stay. Best regards, Marc Martens, General Manager

Dear Paul, Thanks for taking the time to send us a great rating. We are delighted you had a great stay. We look forward to welcoming you again. Best regards, Marc Martens, General Manager

Dear Pollen, Thank you for your review. We regret that you were not entirely was entirely satisfied with your experience. Please do not hesitate to bring any issues or concerns to our attention during your stay, so we can provide an immediate solution. We hope to welcome you back. Best wishes, Marc Martens, General Manager

Dear Josef, Many thanks for your feedback. We are delighted to hear that you enjoyed your stay so much you would like to come back to us. Knowing you had a memorable dining experience is highly rewarding. We look forward to seeing you again soon. Best wishes, Marc Martens, General Manager

Dear Guest Thank you for taking the time to rate your stay with us. We are glad that your expectations were met. We would certainly like to learn more about that in a private message. Best regards, Marc Martens, General Manager

Dear Samantha, Thank you for taking the time to give us feedback about your recent stay. Thank you for appreciating our team members who always aim to deliver the best experience possible to all our guests. However, we regret that your room was not as expected and apologize for any inconvenience. Although our rooms were recently renovated, we have taken note of your comments and will be addressing them with our housekeeping team. Nevertheless, we are glad that our team was able to offer you an alternative room. Your satisfaction is a top priority. We hope that we may have the pleasure of welcoming you back in the future. Kind regards, Marc Martens, General Manager

Dear James, Thank you for letting us know that you enjoyed your stay. We are delighted to hear that our hotel suited your needs. It is easy to visit Antwerp city if so desired, there is a tram stop nearby that takes you to the city centre in 20 minutes. We look forward to welcoming you for another pleasant stay. Best wishes, Marc Martens, General Manager

Dear Hisham, Thank you for taking the time to share your review. We are glad that our handy location helped you make the most of your visit and you found our prices to be competitive. Your comfort is among our top priorities, and so we regret that the bed was not quite to your liking. We understand that this is due to personal preferences, however, if informed our team will do their best to find a comfortable solution. It would be a pleasure to welcome you again. Kindest regards, Marc Martens, General Manager

Dear Qahtan, We are grateful for this kind rating of your recent stay. We are glad that this was to your satisfaction. We would love to know how we could have improved your experience with us. We hope to have the pleasure of seeing you again in the future. Kind regards, Marc Martens, General Manager

Dear Daniel, Thank you for rating your recent stay. We are happy to have met your requirements. We hope to welcome you back for a return visit Best regards, Marc Martens, General Manager

Dear Peter, Thank you for your kind feedback. We greatly appreciate your kind comments about our team members who work hard to ensure that we deliver the best service and always meet your expectations. However, we regret that you were not entirely satisfied with your room. Please rest assured that your comments have been taken into consideration. Thank you again for your feedback. It would be a pleasure to welcome you again. Best regards, Marc Martens, General Manager

Dear Per, Thank you for taking the time to share your review. We work hard to provide all our guests with a pleasant experience and it is disappointing to hear that your recent stay with us fell short of our high standards. We regret you did not inform us of this while on-site so that we could have taken immediate action with our housekeeping department. While we have recently carried out extensive renovation work on our hotel to ensure that our facilities are up to date, we have noted your comments. We hope that you will allow us the opportunity to welcome you back for an improved stay. Best regards, Marc Martens, General Manager

Dear Guest, Thank you for taking the time to share your review. It is good to know that overall your stay was enjoyable and that our team met your expectations of great service. We are sorry that you felt not everything was as you had hoped. We change bedding every three days during a stay and towels are changed daily on request by leaving them on the floor, as explained in the room. Our housekeeping is also available on request every day until 6pm. We do hope to welcome you again. Best wishes, Marc Martens, General Manager

Dear Guest, Thank you for your loyalty and taking the time to share your review. Thank you for bringing this issue to our attention. We would like to apologize for any inconvenience and assure you that we will be looking into the matter. We hope that you will allow us the opportunity to welcome you back in future. Best regards, Marc Martens, General Manager

Dear Guest, Thanks for letting us know your opinion of your stay. We regret that your time with us did not meet your expectations and have noted your comments which will be addressed in future improvements. We look forward to welcoming you back on a future trip. Best regards, Marc Martens, General Manager

Dear Guest, We would like to thank you for your rating. We regret that all your expectations were not met. We would certainly like to learn more about that in a private message. We hope to welcome you back for a return visit. Best regards, Marc Martens, General Manager

Dear Marcin, We would like to thank you for this review. Our reception team will be thrilled to know that you acknowledged their top quality service, and this will inspire the rest of the team to continue upholding our high standards. Please know that we have noted your comments concerning your room, and we apologize for any inconvenience. We will take a look at the air conditioning to ensure that this is functioning properly. We do regret any disturbance you experienced, and we encourage our guests to notify us of such issues at the time so that we can take action and find a solution. Your comfort and well-being are among our top priorities. We hope to welcome you again for a better experience. Best wishes, Steven Hameeuw, General Manager

Dear Guest, Thank you for taking the time to rate your stay with us. We are glad we met your expectations. We would welcome your suggestions on how we could improve your experience. Best regards, Steven Hameeuw, General Manager

Dear Arend, Thank you very much for sharing your feedback with us. The feedback of our guests is very important to us. Please do not hesitate to share any suggestions you may have - we are always grateful for comments from our recent guests that may help us improve our services. We hope to see you again in the future. Kind regards, Steven Hameeuw, General Manager

Dear Guest, We thank you for taking the time to send us your feedback. We appreciate your mention of our high standards and service. However, we are sorry you were not entirely satisfied with your stay. We have duly noted your suggestion concerning the carpet. We actually have some renovations planned for our rooms, corridors, bar and meeting rooms later this year. Hopefully you will have the opportunity to return and appreciate these upgrades firsthand. We would like to believe that our breakfast buffet offers a varied selection of quality dishes that cater to all tastes at a competitive price and regret that you were not completely satisfied in this respect. We are always open to suggestions on how we may improve. We hope to see you again in the future for a better experience. Best wishes, Steven Hameeuw, General Manager

Dear Ives, Thank you for taking the time to share your review. It is nice to know that our location could be so convenient for you during your stay. We have duly noted your suggestion concerning the carpet. We actually have some renovations planned for our rooms, corridors, bar and meeting rooms later this year. Hopefully you will have the opportunity to return and appreciate these upgrades firsthand. We are pleased to know that you were able to start your day off right with our fresh breakfast. It would be our pleasure to have you return. Kind regards, Steven Hameeuw, General Manager

Dear Jeffrey, Thank you for your positive review. We are grateful for your appreciation of the high standards we try to maintain and it’s a pleasure that we were able to help you start your day off right with our tasty breakfast buffet. We would love to welcome you back in the future. Best regards, Steven Hameeuw, General Manager

Dear Rizwan, Thank you for taking the time to share your review. We are so glad that you had a pleasant stay with us and that our location and parking were so convenient for you. I am delighted to announce that early in 2020 we will be starting an exciting programme of refurbishment and redecoration to all our meeting rooms, public areas and bedrooms. We look forward to the pleasure of welcoming you back in the future. Best wishes for the coming year. Steven Hameeuw, General Manager

Dear guest, Thanks for your rating of our hotel. We are sorry we fell short in meeting some of your expectations. We would love to know how we could improve your experience with us. Best regards, Steven Hameeuw, General Manager

Dear Guest, Thank you for sharing your experience at Hotel Novotel Antwerpen. We appreciate your kind words towards our front desk team. This encourages us to continue to maintain the high standards of service we set ourselves. We have duly noted your comments concerning your room, and would like to apologize that this was not completely to your satisfaction. However, we appreciate your feedback as this will help us identify areas for improvement. We hope to see you again in the future. Best wishes, Steven Hameeuw, General Manager

Dear Guest, Thank you for taking the time to share your experience with us. While we are pleased to hear that you appreciated our competitive prices and the feeling of space in your room, however, we are sorry to read that you were not completely satisfied with your room. We also regret that our location was not ideal for you; although we do wish to note there is a nearby tram stop that gets you to the City Centre in just 20 minutes. Nevertheless, your feedback has been duly noted as our guests' comfort and satisfaction is very important to us. We hope to welcome you back again in the future. Kind regards, Steven Hameeuw, General Manager

Dear Guest, Thank you for taking the time to share your review. We are delighted that our location was ideal for you. However, we regret that you had not informed us of the issues with the leak or odour whilst on site. Our team members would have been able to deal with any concerns immediately if they had been informed. However, thank you for bringing these issues to our attention we will have these looked at by our maintenance team. Nevertheless, on the plus side we are glad you enjoyed the spaciousness of your room. We look forward to welcoming you back. Best wishes, Steven Hameeuw, General Manager