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Reviews of Résidence Pierre et Vacances Premium Flaine Les Terrasses d'Hélios

5 out of 5
Résidence Pierre et Vacances Premium Flaine Les Terrasses d'Hélios
Les Terrasses d'Helios, Araches-la-Frasse, Haute-Savoie

Reviews

9.2

Wonderful

Rating 10 - Excellent. 51 out of 86 reviews" "
Rating 8 - Good. 30 out of 86 reviews" "
Rating 6 - Okay. 5 out of 86 reviews" "
Rating 4 - Poor. 0 out of 86 reviews" "
Rating 2 - Terrible. 0 out of 86 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Beth

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful setting, quiet, ski in/ski out access was great. Wonderful facilities to enjoy after a day on the slopes - pool, jacuzzi, sauna and steam. Handy on site shop which had everything we needed for a week of self catering. Friendly and helpful staff.
Stayed 7 nights in Mar 2024

10/10 Excellent

Wojciech

Liked: Cleanliness, property conditions & facilities
Stayed 7 nights in Apr 2024

10/10 Excellent

Samuel

Stayed 7 nights in Mar 2024

8/10 Good

Menno

Stayed 7 nights in Dec 2023

10/10 Excellent

Debbie

Travelled with family
Liked: Cleanliness, room comfort
Stayed 7 nights in Jan 2024

10/10 Excellent

Sayyed

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
We stayed here with our 1 and 3 year old kids. The apartment was immaculate and the facilities were ideal for us with 2 bathrooms and 2 bedrooms. There is a play area in the foyer and they provided us with a "baby pack", which consisted of a cot, high chair and changing mat. I would strongly recommend this place and would happily return with our 2 in future years.
Stayed 7 nights in Jan 2024

10/10 Excellent

Paul

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Better than expected stayed in 6 bedroom apartment 2 bathrooms well stocked kitchen full of gadgets, only downside was parking £25 and no guarantee of a space as we were late back each evening after watching 5 stages of the TDF
Stayed 7 nights in Jul 2023

10/10 Excellent

Edward

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Excellent base for a family skiing holiday! Flaine is not a particularly attractive resort but the skiing is very good and the Residence where we stayed was comfortable and well located. Ski shop, local supermarket, parking and restaurant all within the complex. Ski in/out. Would recommend.
Stayed 7 nights in Mar 2023

10/10 Excellent

Nicholas

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Fantastic property in a great location. The Table Helios restaurant was a particular highlight, and the staff were great!
Stayed 7 nights in Jan 2023

10/10 Excellent

Denise

Travelled with family
Liked: Cleanliness, room comfort
Stayed 7 nights in Jan 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Skiing holiday with young children
Brilliant accommodation for ski in ski out holiday. Great facilities. Spar shop and ski hire and restaurant underneath hotel. Lovely kids area and fireplace in the reception. Apartments well equipped and modern. Wonderful swimming pool with sauna, steam room and outdoor jacuzzi. Will definitely return.
Stayed 4 nights in Apr 2022

6/10 Okay

Simon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Feb 2020

10/10 Excellent

Chaim S.

Liked: Cleanliness
The flat was beautiful
The flat was beautiful The services are fantastic they try to accommodate whatever we need
Stayed 3 nights in Jan 2020

10/10 Excellent

Verified traveller

Stayed 8 nights in Jul 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An excellent hotel in the mountains close to a town called Flaine. The views are beautiful, the room is well equipped and clean. The hotel staff is attentive and responsive quickly. Note, less suitable for star trips that arrival and departure to the hotel takes about 25 minutes towards.
Stayed 8 nights in Jul 2019

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great ski accommodation and service
Great ski accommodation and service. Everything you need for an easy ski trip. Close to Geneva, great ski in ski out location for all levels of skier. Comfortable accommodation with great ski hire shop on site. Friendly and helpful staff allowed us to keep our room until 4pm on last day so that we could ski all day and get changed on comfort. Many thanks.
Stayed 3 nights in Apr 2019

10/10 Excellent

Anish

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel for a family skiing holiday
Great hotel for a family skiing holiday. Location is good for ski in and ski out. The room sizes are large with plenty of space in the living areas. The kitchen is well equipped for cooking and eating in. The service is efficient. There is a very expensive grocery shop on site. The ski lockers and changing room is very good too. The WiFi wasn't great. We didn't eat in the hotel restaurant.
Stayed 7 nights in Apr 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
2 bed Apartment sold as suitable for 6. Would have been extremely cramped if 6 in there but fine for 4 people. Great location. Bed very comfy. Would happily return.
Stayed 4 nights in Mar 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ski in / Ski Out is a big advantage. We also used the spa and pool facilities each day which was nice.
Stayed 7 nights in Mar 2019

8/10 Good

Verified traveller

Stayed 5 nights in Mar 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an absolutely amazing stay and look forward to going again next year. The apartment was very well equipped for a family of 4. The kitchen was great (no oven but good stove top and microwave), the two bathrooms were great, and the beds were very comfortable. Easy ski out to the hills and ski back if you are comfortable with a button lift. I am on a snowboard so I took the bus from where the button lift is and would get back about the same time as the kids, who ski. We also really enjoyed the pool, sauna, steam room, and hot tub facilities. The kids would spend an hour or two there each day. The only area I felt they could improve on was that they have a great service where you can order baguette and croissants and they were available for you at the front desk in the morning. However, the croissants were stale both times we ordered them. There is a Spar in the building that had fresher croissants than the ordered ones.
Stayed 7 nights in Feb 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall satisfied . Spa full of young children unsupervised , a bit pricey .
Stayed 7 nights in Jan 2019

8/10 Good

Verified traveller

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pros Ski in/ ski out was handy. Friendly staff. Clean apartment. Quiet at night. Nice to have coffee machine in the apartment! Cons The jacuzzi outside had ice on the floor and was a hazard, had to be very careful to walk to it... There is a pizza menu stuck down at reception which the receptionist didn’t know what restaurant it was for. The ground by the ski room was very icy and slippery
Stayed 7 nights in Jan 2019

10/10 Excellent

Stewart, Milngavie Glasgow, gb

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were fantastic very helpful the apartment was modern and well payed out good quality. Great ski in/out facility
Stayed 4 nights in Jan 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property worked very well for our first family ski holiday with our two children (5 and 7). Everything you need is there ( ski hire shop, ESF ski school, Spar shop, cafe and Restaurant). There is also a very frequent bus to take you down to Flaine which takes 10mins. A few restaurants do home deliveries for dinners and the spar shop is well stocked so eating in is hassle free. We stayed in a cosy 1 bedroom apartment with a lovely alpine feel. The apartment was clean, modern, warm and well kitted. Not overly roomy for a family of 4 since the lounge was taken up by the sofa bed but sufficient for the time spent in. 2 TVs with international channels and free Wifi. Pool area was very good, perfect depth for my kids to bounce around without needing us so we could just relax by the side of the pool or go into the sauna/steam room. The pool could do with being a few degrees warmer and definitely the outdoor jacuzzi needs the temperature up!
Stayed 7 nights in Jan 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great ski in ski out. Good location, tidy and great facilities. The only negative is our room was not cleaned or towels etc not changed. We had to ask for this to be done 5 days in to the holiday.
Stayed 7 nights in Dec 2018

10/10 Excellent

Verified traveller

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No bar in hotel dishes were dirty in cupboard on arrival as the dishwasher wasn’t cleaning properly and previous occupant hadn’t reported and clean staff hadn’t noticed.
Stayed 7 nights in Dec 2018

10/10 Excellent

Jaekwon

Liked: Staff & service, property conditions & facilities, room comfort
Mystic mountains, comfortable lodge!
Very inexpensive mountain lodge on top of the high mountains with great restaurant nearby. It takes 30 mins to go down the mountain but enjoyed every bit of this beautiful scenic drive! Awsome experiences back and forth!
Stayed 4 nights in Aug 2018

10/10 Excellent

Farhan, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb
It was nice to stay here. The rooms were comfortable and all amenities were excellent. The views were amazing and ample parking was available too.
Stayed 3 nights in Jul 2018

10/10 Excellent

Barnet Ski Dad, Barnet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel in town
Loved our stay at Helios. Great 3 room apartment with a view. Spar was well stocked and although more expensive given location it actually saved money since we could easily buy ingredients for simple meals indoors rather than eat out every night...and to be honest there are only 3/4 decent restaurants. Excellent ski in ski out (although would not suit a beginner). Some nice walks nearby as well. Staff friendly. Best burgers (inc veggie) where at the American bar/restaurant in the Forum level near the ESF office.
Stayed 5 nights in Apr 2018

8/10 Good

Henry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy days skiing - Hotel OK
All OK in general - but nothing in the area and no fresh milk in the shop 'as it is closing in 4 days'

8/10 Good

Alexandra

Liked: Staff & service, property conditions & facilities, room comfort
Lovely ski in ski out... but SPA is ruled by kids
We loved this place, it was ski in and ski out, staff were lovely and communicative and helped where they could. We also loved the on demand shuttle service as walking to Flaine from here would just not work. The only reason I cannot give this place full marks is because of the fact that the SPA is really ruled by the kids and essentially unusable by adults without small children they want to let run wild without supervision. I have never had a problem with children in a SPA before, but here the place was simply chaos: too noisy and an average of 30 kids jumping in and out of the pool at any one time, making actual swimming impossible. The noise traveled into the sauna and hamam areas, which was often disrupted by kids opening the doors without coming in, letting the heat escape. Perhaps management could introduce a pool manager to monitor what is going on in there and keep both children and adults happy with going there?
Stayed 3 nights in Apr 2018

10/10 Excellent

Mike, Oxford

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family and Friends Ski Trip
Even though the hotel was full, service was excellent. Shuttle service in to main part of resort operational until midnight was essential and generally worked well (except one slight unfortunate mix up on our last evening). Ski in and ski out was perfect and a very well stocked supermarket was on the doorstep. A bar in the hotel would have been an improvement, but it appeared most staying their were fully self catering (with a lot of relatively young families) and therefore the bar may not have been well supported - it meant our group jumped the shuttle in to town in the evening. Apres ski drinks were more of a problem.
Stayed 7 nights in Feb 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really friendly staff
The staff were lovely and helpful and friendly. The location was an easy and pleasant ski in-ski out. Our apartment was reasonably spacious by Pierre et Vacance standards although the second bedroom door wouldn’t close because furniture was in the way! Facilities in the building were good especially the ski room and lockers.
Stayed 4 nights in Jan 2018

6/10 Okay

Verified traveller

Liked: Property conditions & facilities
Disliked: Room comfort
Rooms very small. Luggage store inadequate. Queues at checkin. Even had to queue 5 minutes just to return keys on checkout after previously settling the bill. Shouldn't have to put the rubbish out and collect bedding and towels before leaving room when paying thousands of pounds for a 1 week stay! On the plus side, pool area nice during the day, but even that was chaos and unbearably noisy in the evenings.
Stayed 7 nights in Feb 2018

10/10 Excellent

ben, milton keynes

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, easy ski in ski out
Straightforward to get to, great facilities, right on the slope, nice restaurant, ski shop on site. Highly recommended
Stayed 3 nights in Jan 2018

10/10 Excellent

Mr James Palmer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2018

10/10 Excellent

rachel , london

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel
Lovely hotel, nice view for an extra cost, equipped with everything you need for a holiday. Love the little welcome pack of tea, coffee, sugar and washing up essentials, ski out was fab but takes a while to get to main flaine where the slopes are and is flat in places. ski in was a challenge with the button lift but you take the chair lift back up the mountain for a lovely ski back down. Location was ideal for some peace and quiet away from town. hotel was amazing, pool was lovely, outside jacuzzi was nice but you get cold going to and from it. Shop on site as well as ski hire, but expensive.. if you get the bus into town it’s cheaper to hire. Bus is regular and doesn’t take long as all.
Stayed 5 nights in Jan 2018

10/10 Excellent

Mal, Newcastle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good ski hotel
Good Hotel, that is an improvement on most in Flaine. Location allows for ski back in but ski out is not completely possible. Shuttle bus pick up and drop off in the evening is a real help.
Stayed 4 nights in Dec 2017

8/10 Good

Kash, UK

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
New Years Ski Trip
Nice facilities but a bit of a trek away from the slopes if you are carting around kids and for novices... Enjoyable stay and would definitely stay again!
Stayed 6 nights in Dec 2017

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Ok, but not convenient for families/beginners
With young children new to skiing, the ski-in/out was not an option for us. the alternative would have been the ESF ski school next door, if it had been open. As we visited 17/12 to 22/12, which is considered off-peak, we had to rely on a bus from the main road, running every 30mns, to take us to Flaine Foret where beginners can start. Had I known that, I would not have booked this residence, as it was very inconvenient. The staff is friendly but could not provide ski pass, as "not trained how to do it". We were given a flat facing the road, as it would take another 130€ to be offered a view of the valley... The free WIFI connection dropped for 24h, meaning no internet, no TV. Besides all this, the residence is nice and comfortable, and the swimming pool is enjoyable.
Stayed 5 nights in Dec 2017

10/10 Excellent

Janna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I strongly recommend for families with children
We really enjoyed our stay. We are family of four, stayed in two bedroom apartment. The facilities are new, well maintained, clean. You have a nice kitchenette so you can perfectly cook. Ski in ski out. Supermarket on the premises. Well heated pool, comfortable for children. Enjoyed our meal in the restaraunt - not the usual cheesy junk which is often served but a real descent meal. Ski lessons for kids from the door of the hotel. Even Santa à la carte. Bottom line - perfect for traveling with kids.
Stayed 3 nights in Dec 2017

10/10 Excellent

GF, Bucks, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful ski in ski out accommodation
For a family of four with two small children this was the perfect accommodation. Shop, restaurant and ski shop all on hand. The staff couldn't have been more helpful and accommodated our early check in so we could ski in the afternoon and late check out so we skied the morning we left. Loved the ski in ski out position, the well equipped apartment with English channels, the free shuttle into town and especially the lovely warm pool and hot tub in the snow. Will definitely be back.
Stayed 4 nights in Dec 2017

10/10 Excellent

sagheer, London

Liked: Cleanliness, staff & service, property conditions & facilities
Ticks all the boxes
These apartments have everything you need to make your ski holiday enjoyable. Rooms are clean and very well equipped. We were in the 2 bedroom apartment which can sleep 4-6ppl but I would say the lounge/sofa area is way too small of it were fully occupied. Very comfortable beds and great bathrooms:showers. Ski in/out is fantastic, really does make a huge difference. The spa area was another bonus, very clean and enjoyable after a hard day of skiing.
Stayed 3 nights in Dec 2017

10/10 Excellent

Kavit , London, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Apartment hotel with good facility
This was a first time skiing holiday for us. This hotel has all the convince for us a supermarket and ski shop and spa. Although there was no snow when we got there and could not make use of the ski in and ski out. There was a courtesy bus which did take you from the hotel to the slope and the local free bus is not far away. Hotel provides a starter back would suggest that you buy or take a few more dishwasher tabs. The staff were helpful and informative.

8/10 Good

Naomi, oxford

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great apartments with amazing mountain views! Good ski in and out 👍🏻

8/10 Good

Tony, scotland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ski holiday
Excellent accommodation, great staff, well equipped with all required Free shuttle into village was a welcome facility Furnishings all excellent quality Pool busy but as expected, will be back Really friendly and welcoming

8/10 Good

Seng K

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location would have been good if the ski runs were open, but since week we went the snow conditions were lacking, so no access to ski-to-door facility. Hence travel to-fro by local buses were a real disappointment. Paid Wifi for full service for 25 euros were well worth it for the movie streaming that we used it for. Lack of an mini-oven was another shortfall....only had a microwave/grill.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Great hotel in Flaine, loved the pool & jacuzzi

10/10 Excellent

Claudia, Chevy Chase

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, in a very nice place
The apartments are spacious and very well furnished. The location is great and there is a supermarket downstair and a good restaurant. You can easily take a bus to go to Flaine Forum where there are plenty of activities available. The spa is nice, although the jacuzzi is too small for the premises. I really recommend this place if you are looking for a better hotel standard during your stay in Flaine.