Front of property
Check availability

Reviews of Bentley Brook Inn

3.5 out of 5
Bentley Brook Inn
Fenny Bentley, Derbyshire, Ashbourne, England

Reviews

9.2

Wonderful

Rating 10 - Excellent. 77 out of 126 reviews" "
Rating 8 - Good. 42 out of 126 reviews" "
Rating 6 - Okay. 4 out of 126 reviews" "
Rating 4 - Poor. 2 out of 126 reviews" "
Rating 2 - Terrible. 1 out of 126 reviews" "

9.2/10

Cleanliness

9.6/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Bonnie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel with beautiful scenery. Staff was amazing and the food was fantastic!
Stayed 1 night in Apr 2024
Response from Reception on 17 Apr 2024
Thank you for taking the time to review the hotel after your recent stay. We will pass on your comments to all the team who will be pleased to know they are appreciated.We look forward to welcoming you again sometime in the future.Kind RegardsReception

8/10 Good

Caroline

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our 2 night stay. Will definitely be returning. So much to do with a short drive
Stayed 2 nights in Mar 2024
Response from Reception on 29 Mar 2024
Thank you for taking the time to review the hotel after your short stay with us. We are pleased your break was a success and we look forward to welcoming you again sometime in the future so you can explore more of the lovely Peak District!

10/10 Excellent

DARREN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about the stay was great.
Stayed 1 night in Jan 2024
Response from Reception on 2 Mar 2024
thank you, we hope to welcome you again

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Place To Stay
We stayed for one night after a family party. The staff were fantastic and went out of their way to make sure that we had an earlier than usual breakfast, as we had to leave very early. The effort they went to was exceptional.
Stayed 1 night in Dec 2023

2/10 Terrible

Norman

Stayed 1 night in Nov 2023
Response from Reception on 17 Nov 2023
Thank you for posting your review. However, without knowing why you did not enjoy your stay, we are unable to correct any issues. If you would like to contact us with any problems you encountered, then we would be able to look at improving in the future.Kind RegardsWendy Livingstone

10/10 Excellent

Paul

Stayed 1 night in Nov 2023

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely place with friendly staff.
A really nice place for an overnight stay near Ashbourne, where a hearty breakfast will set you up for the day. Good food, good drinks and good staff. We wouldn't hesitate to stay here again.
Stayed 1 night in Nov 2023

8/10 Good

sharon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Erin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, lovely place and a comfortable bed :).
Stayed 1 night in Oct 2023

10/10 Excellent

Stacey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Niv

Liked: Cleanliness, staff & service, amenities
Really nice, but strange whirring sound in my room.
Stayed 1 night in Aug 2023

10/10 Excellent

anne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed this hotel breakfast really good as well and staff excellent
Stayed 1 night in Sep 2023

8/10 Good

Josh

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The electric car charger was not working which was a massive inconvenience.
Stayed 1 night in Sep 2023
Response from Reception on 13 Sept 2023
Thank you for taking the time to write a review, the car charger is not ours, it is owned by a third party, they just use our car park, unfortunately we think the company has ceased trading as we cannot get in touch with them and the contact details that we have are no longer connecting. We hope you had a pleasant experience within our hotel

10/10 Excellent

Benjamin

Stayed 1 night in Sep 2023

10/10 Excellent

Sam

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
A lovely hotel, the staff were very welcoming and the area was beautiful. The food was amazing. I would definitely recommend 👌
Stayed 1 night in Sep 2023

8/10 Good

Janet

Liked: Cleanliness, staff & service
Had a pleasant evening's stay at the Bentley Brook. Room comfortable, although the bed was a little low! Excellent meals, both in the evening and breakfast.
Stayed 1 night in Sep 2023

8/10 Good

Pam

Stayed 1 night in Sep 2023

6/10 Okay

Beverly

Liked: Staff & service
Disliked: Room comfort
Great food/service shame about the room
Great food, great service. Unfortunately the room was incredibly hot because we were above the kitchen so also noise with fans, bed and pillows were lumpy and hard so didn’t sleep very well, plus cobwebs. Lovely people though.
Stayed 1 night in Aug 2023

10/10 Excellent

Pierre

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hospitality, friendly and helpful staff, very clean room, delicious dinner and breakfast.
Stayed 1 night in Aug 2023

8/10 Good

Paul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Hotel, Lovely Staff and Delicious Food
Lovely hotel with friendly staff and delicious food. We stayed in the family suite but weren't expecting it to be an apartment set up with two separate bedrooms, a lounge area and bathroom so this was a brilliant surprise. All staff, from check-in to dining were really welcoming. We stayed two nights and had breakfast included both mornings which had plenty of choice and was really nice. We ate dinner on one evening and the food was delicious! Good selection and reasonably priced. This room is in a separate building across from the main hotel and is by a road. If you are a light sleeper the external noises may bother you. The only negative was the matress in the double bedroom, it's either old or a bad mattress and was rather uncomfortable. Overall would highly recommend.
Stayed 2 nights in Aug 2023

10/10 Excellent

Nadine

Stayed 1 night in Aug 2023

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, room comfort
Lovely stay!
We had a lovely time. Lovely staff and gorgeous food!
Stayed 1 night in Jul 2023

8/10 Good

Graham

Travelled with partner
Liked: Cleanliness, staff & service
Although the rooms are a little tired the hotel is a good position for Ashbourne and Buxton. The staff are very friendly and helpful, the bar and restaurant service was excellent and so was the food. We really enjoyed our stay here and will visit again soon.
Stayed 1 night in Jul 2023

10/10 Excellent

Muhamet

Stayed 1 night in Jul 2023

8/10 Good

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent value for money.
Despite the lack of a view from the bedroom, this was a very good place to stay, and was excellent value for the price we paid. The bed was very comfortable, really good shower, super soft towels, no air conditioning but a fan was provided in the room, the iron and ironing board were handy, and the room was quiet with no noise heard from other rooms. Breakfast was very good. We ordered breakfast the night before and got everything we asked for, even tomatoes which were not on the order sheet. The service was very good and the hotel seemed to make a real effort to satisfy their guests. They even had two electric car charging points. The steak and ale pie I had for dinner was packed full with tender and tasty beef. We would not hesitate to return.
Stayed 2 nights in Jul 2023

10/10 Excellent

K

Stayed 1 night in Jul 2023

10/10 Excellent

Charlie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

Karen

Stayed 1 night in Jun 2023

10/10 Excellent

Frank

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable, good food, pleasant staff.
Stayed 2 nights in Jun 2023
Response from Wendy on 10 Jun 2023
Thank you for taking the time to review the hotel after your stay. We look forward to welcoming you again, sometime in the future.

10/10 Excellent

Ruth

Stayed 1 night in May 2023
Response from Wendy on 10 Jun 2023
Our apologies for not responding sooner. We are delighted you rates us so high. I will pass on this to the team.

10/10 Excellent

Richard

Stayed 1 night in May 2023

10/10 Excellent

Nigel

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful house. Comfy room . Warm reception that continued throughout my stay. Excellent diner and breakfast . Would recommend to anyone from business to family.
Stayed 1 night in May 2023

8/10 Good

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend break
A good one night stay, staff very pleasant and welcoming, had a meal in the hotel as well. Thought the meal prices were a little expensive given the portions but service was excellent. The only criticism we would have is the very noisy extractor in room 5, not great in the middle of the night when your partner is trying to sleep! But if that is all we can criticise then it speaks volumes about our stay, would return as it was very relaxing.
Stayed 1 night in Apr 2023
Response from Manager on 2 May 2023
thank you for taking the time to write a review, we are pleased you enjoyed your stay and we will have a look at the extractor fan. We look forward to welcoming you again in the future

10/10 Excellent

Paul

Stayed 1 night in Apr 2023

8/10 Good

R

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean room Nice food Very good breakfast.
Stayed 1 night in Apr 2023
Response from Emma on 27 Apr 2023
we are pleased you enjoyed your stay

6/10 Okay

Alison

Stayed 1 night in Apr 2023

10/10 Excellent

Simon

Stayed 1 night in Apr 2023
Response from Manager on 12 Apr 2023
Thank you

10/10 Excellent

John

Stayed 1 night in Apr 2023
Response from Manager on 12 Apr 2023
Thank you

8/10 Good

Andrew

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really lovely stay at the property. It says including breakfast on the website & the booking, but they did try & charge breakfast - when I showed them a photo of the website they didn't charge & were very good about it, but it's worth checking in advance if you're booking. Otherwise a lovely stay, lovely food, and our kids loved it.
Stayed 1 night in Apr 2023
Response from Manager on 12 Apr 2023
Thank you for taking the time to write a review, we are sorry for the confusion over breakfast, we are having some confusions with Expedia rates at the moment but have hopefully sorted it all now, thank you for highlighting the issue for us

10/10 Excellent

Jessica

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast was lovely and the room was very spacious. The en-suite was newly renovated and the shower was lovely
Stayed 2 nights in Mar 2023
Response from Manager on 12 Apr 2023
Thank you for taking the time to review, we are glad you enjoyed your stay and hope to welcome you back

10/10 Excellent

Sion

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from Manager on 12 Apr 2023
Thank you

8/10 Good

Sue

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff, great food just one gripe only 4 hangers in wardrobe 😱
Stayed 2 nights in Dec 2022
Response from Emma on 24 Jan 2023
thank you, we are pleased you enjoyed your stay. We do have more hangers downstairs available upon request for next time you stay

8/10 Good

Sheila

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendliness, cleanliness and efficiency
Stayed 1 night in Dec 2022
Response from Emma on 24 Jan 2023
thank you, we hope to welcome you in the future

10/10 Excellent

KEVIN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
Excellent stay, so friendly nothing too much trouble. Cosy & warm in very cold weather
Stayed 1 night in Dec 2022
Response from Emma on 24 Jan 2023
Thank you, we are pleased you enjoyed your stay and hope to welcome you in the future

10/10 Excellent

Tim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely spot, beautiful building, comfy beds, tasty breakfast and staff were absolutely lovely. Highly recomended.
Stayed 1 night in Oct 2022
Response from Wendy on 1 Nov 2022
Thank you for taking the time to review the hotel after your recent stay. We will pass on your comments to the team as it is nice to be appreciated in this climate.We look forward to welcoming you back sometime in the future.Wendy Livingstone

10/10 Excellent

Richard

Stayed 1 night in Oct 2022
Response from Wendy on 1 Nov 2022
Thank you for giving us a 10 out of 10!! We will let all the team involved in your stay know that you appreciated their hard work.We look forward to welcoming you to the hotel again sometime in the future.Wendy Livingstone

8/10 Good

Leanne

Travelled with family
Liked: Staff & service
Better cleaning of the nooks and crannies
The rooms are a good size and come with tea and coffee! Free shower products , towels and a hair dryer! The bedding was too hot for the time of year and the main bedroom had a spider and lots of cobwebs in it which wasn’t great!
Stayed 1 night in Oct 2022
Response from Wendy on 29 Oct 2022
Thank you for taking the time to review the hotel after your stay. We do have light weight duvets on request but I will check the information in the folders to ensure that this is clearly marked so guests can swap if they prefer. It is so abnormally hot for this time of year!I will advise housekeeping to double check the rooms but as an old building we do continually have a battle with the spiders!We hope to welcome you back sometime in the future.Wendy Livingstone

10/10 Excellent

malcolm

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2022