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Reviews of Hilton Asheville Biltmore Park

3.5 out of 5
Hilton Asheville Biltmore Park
43 Town Square Blvd, Asheville, NC

Reviews

9.2

Wonderful

Rating 10 - Excellent. 620 out of 911 reviews" "
Rating 8 - Good. 218 out of 911 reviews" "
Rating 6 - Okay. 45 out of 911 reviews" "
Rating 4 - Poor. 18 out of 911 reviews" "
Rating 2 - Terrible. 10 out of 911 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, property conditions & facilities
A great live, work and shop area. The hotel looks fantastic and is clean.
Stayed 1 night in May 2024

8/10 Good

Henry

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Nice hotel. Wish the gym were bigger.
Stayed 3 nights in May 2024
Response from Dana L. Cottman, Front Office Supervisor on 19 May 2024
Good Morning Henry,We greatly appreciate your feedback and your business. As for the gym, we can never tell what the future holds for any expansion options. We did take your feedback to our leadership team. Thank you for staying with us and we look forward to your return.

10/10 Excellent

Jodie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property and staff were the best!
Stayed 3 nights in Apr 2024
Response from Dana L. Cottman, Front Office Supervisor on 18 May 2024
JodieThank you so much for your business and the 5 out of 5. We look forward to seeing you on your next stay!

10/10 Excellent

Cameron

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to everything food and staff was always super helpful when I had questions. Also if you have a Tesla shoercharging is right next to hotel. Movie theatre super close as well.
Stayed 2 nights in Apr 2024
Response from Dana L. Cottman, Front Office Supervisor on 18 May 2024
CameronWe really appreciate your business and the 5 out of 5. We look forward to seeing you again!

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Jonathan on 1 May 2024
Thank you for staying with us at the Hilton Asheville. We appreciate you taking the time to leave us a review of your stay. We look forward to welcoming you back in the near future!

10/10 Excellent

John, Wellington

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wow! Wonderful place to stay Movie theater across the street and 5 star restaurants! Loved it
Stayed 1 night in Apr 2024
Response from Jonathan on 20 Apr 2024
Thank you for staying with us at the Hilton Asheville. We appreciate you taking the time to leave us a review of your stay. I'm glad you enjoyed our location in Biltmore Park. We look forward to welcoming you back in the near future!

10/10 Excellent

Dawn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful property! Great staff! Only complaint was there was no hot water the first morning of our stay. Everything else was perfect.
Stayed 3 nights in Apr 2024
Response from Jonathan on 20 Apr 2024
Thank you for staying with us at the Hilton Asheville. We appreciate you taking the time to leave us a review of your stay. I'm glad you enjoyed our property. I'm sorry about the water outage we experience with our boilers. We look forward to welcoming you back in the near future!

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice facility and great location!!!
Stayed 2 nights in Apr 2024
Response from Jonathan on 20 Apr 2024
Thank you for staying with us at the Hilton Asheville. We appreciate you taking the time to leave us a review of your stay. I'm glad to hear you enjoyed our location in Biltmore Park. We look forward to welcoming you back in the near future!

8/10 Good

Julie

Liked: Amenities
Not much light. Shower glass slider handle about to fall off
Stayed 3 nights in Apr 2024
Response from Jonathan on 20 Apr 2024
Thank you for staying with us at the Hilton Asheville. We appreciate you taking the time to leave us a review of your stay. I'm sorry about the quality of our lightning in the rooms. We've updated the shower door since your visit. I'm glad you had a good experience despite the inconveniences! We look forward to welcoming you back in the near future!

8/10 Good

Ericka

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall great hotel. Really did not like the maze from the garage to get to the front desk. Would have been nice to know about this at booking; however I did enjoy the free parking. Room was nice, good size, clean. Restaurant on site was good. No room service in the morning for breakfast; slight inconvenience. Proximity to local restaurants, movie theater and shops was nice.
Stayed 3 nights in Mar 2024
Response from Jonathan on 26 Mar 2024
We appreciate you taking the time to leave a review about your stay with us at the Hilton Asheville! I'm sorry about the state of our parking, but I'm glad you did utilize the free parking we offer. I'm happy to hear you enjoyed our location in Biltmore Park and our restaurant, Forklore. We look forward to welcoming you back in the near future!

10/10 Excellent

Henry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice facility extremely well located. Friendly staff. Gym could be a little bigger and better equipped.
Stayed 1 night in Mar 2024
Response from Jonathan on 14 Mar 2024
Thank you for staying with us at the Hilton Asheville! I'm glad you enjoyed our location and the hotel facilities. We look forward to welcoming you back in the near future!

8/10 Good

Shirley

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good for us and our dog.
Stayed 1 night in Mar 2024
Response from Jonathan on 14 Mar 2024
Thank you for staying with us at the Hilton Asheville. I'm glad you all and your dog enjoyed your stay with us! We look forward to welcoming you back in the near future!

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Valet took care of my charging Restaurant was decent
Stayed 1 night in Mar 2024
Response from Jonathan on 14 Mar 2024
Thank you for staying with us at the Hilton Asheville! I'm glad you enjoyed our restaurant and the courtesy of our bellmen. We look forward to welcoming you back in the near future!

10/10 Excellent

Shelli

Stayed 1 night in Mar 2024
Response from Jonathan on 27 Mar 2024
Thank you for taking the time to leave us a review of your stay! We look forward to seeing you again.

10/10 Excellent

Tina

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The staff was all very friendly and ready to help from the time we stepped our of our car until we stepped back in our car! Excellent!!
Stayed 1 night in Mar 2024
Response from Jonathan on 4 Mar 2024
Thank you for sharing your experience with us! I'm glad you found our staff attentive and helpful throughout your stay!

10/10 Excellent

Haley

Liked: Cleanliness, staff & service, property conditions & facilities
A very beautiful place
Stayed 1 night in Mar 2024
Response from Jonathan on 8 Mar 2024
Thank you for staying with us at the Hilton Asheville! I'm glad you found our property to be beautiful. We look forward to welcoming you back in the near future!

8/10 Good

Anna

Travelled with partner
It was a nice hotel. Great location.
Stayed 3 nights in Feb 2024
Response from Dana L. Cottman, Guest Services Agent on 24 Feb 2024
Anna,Thank you for your feedback. We look forward to seeing you again!

4/10 Poor

Tiffany

Liked: Cleanliness
Disliked: Staff & service
Stayed 2 nights in Jan 2024
Response from Jonathan on 22 Feb 2024
Hello Tiffany,I'm sorry you had a negative experience at our hotel. Feel free to contact us about your stay and we'll be happy to assist you in improving future stays and where we can improve ourselves.

10/10 Excellent

melanie

Liked: Cleanliness, staff & service, property conditions & facilities
Really easy check in and out. Nice lobby. Large room, very clean and modern.
Stayed 1 night in Feb 2024
Response from Dana L. Cottman, Guest Services Agent on 4 Mar 2024
Melanie,Thank you for the 5 rating! We always love it when our guest have a great stay experience. We look forward to seeing you again!

10/10 Excellent

Steven

Liked: Amenities
Great location, beautiful property
Stayed 1 night in Feb 2024
Response from Dana L. Cottman, Guest Services Agent on 4 Mar 2024
Steven,Thank you for your 5 rating! We love our location and are happy you chose our property for your stay. We look forward to seeing you again!

8/10 Good

Renee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Sharon

Travelled with family
Property was clean, good location, access to restaurants within walking distance of hotel.
Stayed 2 nights in Feb 2024
Response from Dana L. Cottman, Guest Services Agent on 4 Mar 2024
Sharon,We are so happy that you enjoyed your stay with us and for the 5 rating. We look forward to hosting you on your next visit.

10/10 Excellent

Christy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Dana L. Cottman, Guest Services Agent on 4 Mar 2024
Christy,We greatly appreciate your 5 rating. We look forward to seeing you on your next visit.

10/10 Excellent

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
Great location and very clean
Stayed 2 nights in Jan 2024

10/10 Excellent

Dorron

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this hotel. Was able to check in earlier than expected. The Spa is Amazing! Super friendly staff.
Stayed 1 night in Jan 2024

10/10 Excellent

Van

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Brittany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location!
We loved this Hilton! Walkable to shops, movie theater, and restaurants! Very clean and the staff were so friendly! We will definitely be back!
Stayed 2 nights in Jan 2024

10/10 Excellent

lester

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always a wonderful stay
Stayed 2 nights in Jan 2024

10/10 Excellent

Mary Gould

Liked: Cleanliness, amenities

10/10 Excellent

Andres

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Stayed 3 nights in Dec 2023
Response from Jonathan on 8 Jan 2024
Thank you for staying with us!

10/10 Excellent

Kim D

Stayed 2 nights in Dec 2023

10/10 Excellent

Nicolas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

2/10 Terrible

Huynhy

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Omg while you sleep, you can heard the elevator, our family can’t sleep, the room Was very small, will never stay there again

10/10 Excellent

Erin

Stayed 1 night in Dec 2023

8/10 Good

Carmella

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Stay!
We had a wonderful stay here. It’s our second time staying and will definitely be back. We highly recommend!!
Stayed 2 nights in Dec 2023
Response from Jonathan on 8 Jan 2024
Thank you for staying with us!

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Phyllis J

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice place to stay.
Stayed 2 nights in Dec 2023

6/10 Okay

Diane

Travelled with group
Liked: Cleanliness, staff & service
Stayed 3 nights in Dec 2023

10/10 Excellent

Zlatko

Business traveller
Stayed 3 nights in Dec 2023
Response from Hilton Biltmore Park on 17 Dec 2023
Thanks for staying with us!

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Hilton Biltmore Park on 17 Dec 2023
Thank you for staying with us! See you next time!

10/10 Excellent

Renee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love staying here! The spa is wonderful!
Stayed 1 night in Dec 2023
Response from Jonathan on 6 Dec 2023
We're glad you've enjoyed your stay!

10/10 Excellent

stanley

Stayed 2 nights in Dec 2023
Response from Jonathan on 6 Dec 2023
Thank you for your positive review! We look forward to welcoming you back in the future.

10/10 Excellent

Susan

Stayed 1 night in Nov 2023
Response from Hilton Biltmore Park on 17 Dec 2023
Thank you so much for the feedback!

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpful from check in to check out. I look forward to coming back for a longer visit!
Stayed 1 night in Nov 2023
Response from Hilton Biltmore Park on 23 Nov 2023
Thank you for staying with us. We look forward to have you back again!

10/10 Excellent

Hugh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Hilton Biltmore Park on 17 Dec 2023
We appreciate your feedback and hope to see you again!

10/10 Excellent

JESUS

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Check in, staff, property perfect. Area full of shops, restaurants and stores. Perfect stay.
Stayed 3 nights in Nov 2023
Response from Hilton Biltmore Park on 23 Nov 2023
Thank you so much for the kind words!

10/10 Excellent

Clay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the upscale vibe of this property. Very clean and convenient also. Would definitely stay here again!
Stayed 2 nights in Nov 2023
Response from Hilton Biltmore Park on 23 Nov 2023
Thanks for the feedback! We hope you will stay with us again the next time you are visiting Asheville!

8/10 Good

Hillary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great time at the Hilton
We enjoyed our stay at the Hilton. The Staff was friendly and Dana Maryland was exceptionaly friendlly and helpful.
Stayed 3 nights in Nov 2023
Response from Hilton Biltmore Park on 17 Nov 2023
Thank you for staying with us. We are pleased that Dana was able to make your stay special!

10/10 Excellent

Vincent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great range of options for things to do and eat. Did not like no transportation to airport until 7am when we needed to go earlier then also Asheville uber drivers & taxi rides say they are coming and then don't, unreliable transport. How frustrating when so close to airport. "Free airport shuttle" was why we booked here, but pleasantly surprised with all the other amenities there.
Stayed 3 nights in Nov 2023
Response from Hilton Biltmore Park on 17 Nov 2023
Thank you for your feedback! Yes unfortunately our guest shuttle only runs 7am - 11pm. I'm sorry about that and we will update our website and third party sites to reflect those times!