Exterior

Reviews of DoubleTree by Hilton Hotel Atlanta North Druid Hills-Emory Area

4 out of 5

Reviews

6.6
Rating 10 - Excellent. 300 out of 1006 reviews" "
Rating 8 - Good. 197 out of 1006 reviews" "
Rating 6 - Okay. 168 out of 1006 reviews" "
Rating 4 - Poor. 143 out of 1006 reviews" "
Rating 2 - Terrible. 198 out of 1006 reviews" "

7.0/10

Cleanliness

7.6/10

Staff & service

6.6/10

Amenities

6.6/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

2/10 Terrible

Keyanna

Stayed 3 nights in Apr 2024
Response from CC - Guest Relations Manager on 11 May 2024
Hi Keyanna. Thank you for leaving us a rating. Your satisfaction is a top priority of ours. Please help us by letting us know what did not go well during your stay, so we can improve on that certain area and make your next stay more pleasant and satisfactory.

6/10 Okay

Cheryl

Complimentary cookies & comfortable beds.
Stayed 2 nights in May 2024
Response from CC - Guest Relations Manager on 11 May 2024
Hi Cheryl. We're delighted to hear that you enjoyed our complimentary cookies and found our beds comfortable during your stay. Providing little touches like complimentary treats and ensuring a comfortable sleep experience are important to us, and we're thrilled that we could contribute to your overall enjoyment. If there's anything else we can do to make your next stay even more pleasant, please don't hesitate to let us know. We look forward to welcoming you back for another relaxing stay. Thank you for choosing to stay with us!

8/10 Good

Whitney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is friendly and helpful and the rooms are clean but not equipped with trash bags in the bins. The mattress was also hard and difficult to sleep comfortably on but I'm sure that is a matter of preference
Stayed 2 nights in Apr 2024
Response from CC - Guest Relations Manager on 6 May 2024
Hi Whitney! Thank you for your feedback regarding your recent stay. We're glad to hear that you found our staff friendly and helpful, and that you found the rooms to be clean. We apologize for the inconvenience of not having trash bags in the bins and for any discomfort caused by the firmness of the mattress. Your comments are valuable to us, and we will address them with our team to ensure improvements are made. We appreciate your understanding and hope to have the opportunity to welcome you back for a more comfortable stay in the future. If there's anything else we can do to address your concerns or assist you further, please don't hesitate to reach out to us directly.

10/10 Excellent

Walter

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good
Stayed 1 night in Apr 2024
Response from CC - Guest Relations Manager on 3 May 2024
Hi Walter! Thank you for leaving us a review. I am pleased to know that you had a good stay. We are happy to have served you and we look forward to the next time that we can serve you again.

2/10 Terrible

David

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from CC - Guest Relations Manager on 3 May 2024
Hi David! Thank you for leaving us a rating. I would like to apologize if you have expectations that we have failed to meet. If you can, please send us your feedback or contact our front desk directly if there's anything about your stay that you would like to talk to us about.

8/10 Good

RUSS, Glendale

Travelled with family
Liked: Staff & service, amenities
A little bit dated but ok
Stayed 2 nights in Apr 2024
Response from CC - Guest Relations Manager on 29 Apr 2024
Hi RUSS! Thank you for your feedback. We appreciate your understanding regarding any dated aspects of our property. Rest assured, we continuously strive to maintain our facilities to the highest standards possible while preserving their unique charm. Your satisfaction is important to us, and we will take your comments into consideration as we work towards enhancing the guest experience. If there are any specific areas you believe we could improve upon, please feel free to share, as your input helps us better serve our guests. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future.

6/10 Okay

taranna, sugar hill

Travelled with partner
There was no shower gel in the shower container. Only 1 bar of soap, usually when i go places it 2 bar of soap. The bathroom floor seem like it wasn't mop. The ac went out but they did come fix it like in a few minutes of us calling the front desk. When somebody shut thier doors you could hear in the room, that's was very loud. This supposed be like a 5 star hotel was not a 5 star, it was 3 stars for me.
Stayed 1 night in Apr 2024
Response from CC - Guest Relations Manager on 23 Apr 2024
Dear taranna,We apologize for the inconvenience you experienced during your stay. Rest assured, we take your feedback seriously and will address each issue you've mentioned to ensure a better experience for future guests. We'll ensure that amenities like shower gel and sufficient soap are provided in each room, and we'll also look into improving our cleanliness standards, particularly in the bathroom area. Additionally, we'll investigate the noise issue to minimize disruptions for our guests. Your comfort and satisfaction are important to us, and we appreciate your valuable feedback as it helps us improve our services. If there's anything else we can do to assist you, please feel free to let us know.

10/10 Excellent

Edgar

Stayed 1 night in Mar 2024

4/10 Poor

Lorna

Stayed 5 nights in Apr 2024
Response from CC - Guest Relations Manager on 23 Apr 2024
Dear Lorna, Thank you for leaving us a rating. I would like to apologize if you have expectations that we have failed to meet. If you can, please send us your feedback or contact our front desk directly if there's anything about your stay that you would like to talk to us about.

6/10 Okay

Umbar

Stayed 2 nights in Apr 2024
Response from CC - Guest Relations Manager on 11 May 2024
Hi Umbar. I hope that you had an amazing stay and everything worked well to your convenience. If you have any feedback or suggestion that can help us improve on our services, please do not hesitate to let us know.

8/10 Good

Senthilvel, Troy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place, but the room was small. Got only queen bed instead of king size.
Stayed 1 night in Apr 2024
Response from CC - Guest Relations Manager on 22 Apr 2024
Dear Senthilvel, We're glad to hear that you found our place to be good overall, but we apologize for any disappointment regarding the room size and bed type. Guest comfort is important to us, and we regret if the accommodations did not fully meet your expectations. Your feedback is valuable, and we will take it into consideration as we strive to improve our offerings. If there's anything else we can assist you with or if you have any further feedback to share, please don't hesitate to let us know. We appreciate your patronage and hope to have the opportunity to welcome you back for a more satisfying stay in the future!

4/10 Poor

Joseph

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Apr 2024
Response from CC - Guest Relations Manager on 19 Apr 2024
Dear Joseph, Thank you for leaving us a rating. Your satisfaction is a top priority of ours. Please help us by letting us know what did not go well during your stay, so we can improve on that certain area and make your next stay more pleasant and satisfactory. Sincerely,

10/10 Excellent

Debra

Stayed 1 night in Apr 2024
Response from CC - Guest Relations Manager on 11 May 2024
Hi Debra! We greatly appreciate your 5/5 rating! It was a pleasure having you as a guest, and we look forward to more opportunities to provide you with a great stay.

4/10 Poor

Kerri

Travelled with family
Liked: Staff & service
Disliked: Amenities
First of all, when I booked on Expedia, my reservation was with the Hampton Inn on North Druid Hills in Atlanta, GA. Expedia called me to let me know that this hotel was closing permanently and they would rebook me at the DoubleTree nearby. When I called the DoubleTree to confirm that a reservation was made, it was not. I had to call Expedia again and then a reservation was made on 4/3 and I had to pay in full at that time. It was lucky of me to call to confirm or I may not have had a reservation when I went to check in. Upon arrival at the DoubleTree by Hilton Hotel Atlanta North Druid Hills, there were several power outages that prevented us from checking in. The staff was helpful and escorted us to a room with manual check in. However, we had to use the elevator and was fearful that would fail with another power outage. Now, the staff had to deliver keys later when they could access the key reader. The power outages continued at least 5x before 10:30 pm. It went out twice when I was in the shower. My husband could not access work on his computer either. As we tried to sleep, we heard constant road noise from I-85. Room 707 was also located near the elevator and there was repeated sounds of a door opening and closing all night long which may have been the elevator??? In the morning, when we opened the drapes, we discovered that the window was not closed all the way and was stuck. It could not be moved. This explains the road noise and the cold we felt in the room as it was
Stayed 3 nights in Apr 2024
Response from CC - Guest Relations Manager on 17 Apr 2024
Dear Kerri,We sincerely apologize for the inconvenience and disruption caused by the issues during your stay at our hotel. We understand how frustrating it must have been to deal with the initial booking complications and the subsequent power outages. Our team strives to ensure a smooth and comfortable experience for all guests, and it is clear we fell short in this instance.Additionally, the issues with noise and the window in your room certainly compounded your discomfort. We are addressing these maintenance issues urgently to prevent similar situations for future guests. We appreciate you bringing these concerns to our attention and we hope to have the opportunity to restore your confidence in our hotel during your next visit to the area.Sincerely,

2/10 Terrible

Khadija

Travelled with family and small children, Travelled with partner
Disliked: Cleanliness, property conditions & facilities
First room we went to stank & Ac didn’t work, wasn’t clean, stans on the bed , dust all over tv stands meaning never wiped ! they moved us to new room. Second Room A/-C didn’t work still I couldn’t breathe the whole night my nose started bleeding lol this was the worst experience ever.
Stayed 1 night in Apr 2024
Response from CC - Guest Relations Manager on 15 Apr 2024
Dear Khadija,We sincerely apologize for the difficulties you encountered during your stay, particularly with the room conditions and the air conditioning issues. It is clear that we failed to meet the high standards we strive to uphold, and for that, we are truly sorry. It is unacceptable for guests to be moved to a room that does not fully rectify the issues of the first, and the impact this had on your comfort and well-being is concerning.Please rest assured that we take your feedback seriously and will be conducting a thorough review of our room inspection and maintenance procedures to ensure that all areas are up to standard and fully functional. We are committed to improving our services to prevent similar situations from occurring in the future. Thank you for bringing these issues to our attention, and again, we apologize for the discomfort and inconvenience you experienced.Sincerely,

2/10 Terrible

Angel

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was dirty as well as there was nowhere to park I had to park all the way in the back of the building which I am a woman and that was so Unsafe. As well as the bathtub kept clogging up I had no towels when I came when they did give me towels they gave me for little bitty towels because they didn’t have big towels the hot water was cold the heat wasn’t working it was just a terrible terrible experience for two days the women worked there was at the counter don’t go back there especially if they’re gonna be rude like that in the place was a mess
Stayed 2 nights in Apr 2024
Response from CC - Guest Relations Manager on 15 Apr 2024
Dear Angel,We are truly sorry to hear about the multiple issues you experienced during your stay with us. It is our goal to ensure that every guest feels comfortable and safe, and it is clear we fell short in your case. The parking situation, particularly for safety concerns, cleanliness, plumbing issues, and lack of adequate amenities like towels and hot water are all critical points that we are taking very seriously.Please be assured that your feedback has been forwarded to the respective teams to ensure these issues are addressed promptly and effectively. Additionally, the behavior you described at the front desk is not reflective of our standards, and we will be looking into this matter with the utmost urgency. We value your feedback as it helps us improve, and we are committed to making the necessary improvements to prevent such experiences from recurring. Thank you for bringing these issues to our attention.Sincerely,

6/10 Okay

Pamela

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Unfortunately, power kept going out causing TV services to chime out and ac/heat to go out.
Stayed 2 nights in Apr 2024
Response from CC - Guest Relations Manager on 15 Apr 2024
Dear Pamela, We sincerely apologize for the inconvenience caused by the intermittent power outages during your stay. We understand how frustrating it can be to experience disruptions in amenities such as TV and air conditioning. Please know that we are working diligently with our service providers to address and rectify these issues to prevent future occurrences.Your comfort and satisfaction are very important to us, and we appreciate your understanding as we strive to ensure all facilities function properly. We hope you will consider staying with us again, giving us a chance to provide you with a seamless and enjoyable experience. Thank you for bringing this matter to our attention.Sincerely,

8/10 Good

Camille

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Facility was clean and in an area very close to the highway (very convenient). There was abundant nearby shopping and dining (driving not walking). Staff were very considerate and responsive to requests. I will stay here again. The only constructive feedback is the staffing was a little low so there wasn't always someone at the desk.
Stayed 1 night in Apr 2024
Response from CC - Guest Relations Manager on 11 Apr 2024
Dear Camille,Thank you for sharing your positive experience regarding your recent stay. We're delighted to hear that our location and the cleanliness of our facility added value to your visit, and that our staff was considerate and responsive to your needs. We appreciate your feedback on the staffing levels at the front desk and are currently evaluating our staffing strategies to ensure that there is always someone available to assist our guests promptly. Your willingness to return is the highest compliment we can receive, and we look forward to welcoming you back soon.Sincerely,

10/10 Excellent

Shelia

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 1 night in Apr 2024
Response from MP - Guest Relations Manager on 9 Apr 2024
Hello Sheila, We’re so happy to hear that you enjoyed your stay with us and we are looking forward to welcoming you again soon!

2/10 Terrible

Cantrice

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is dirty and dangerous. The staff is incompetent and rude. The elevators are a death trap. The staff is aware of the issues and still allow their guest to use unsafe elevators.
Stayed 2 nights in Apr 2024
Response from MP - Guest Relations Manager on 9 Apr 2024
Hello Cantrice, We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we would like to make things right. We value our customers’ opinions and would like to thank you for bringing this to our attention.

8/10 Good

Mahmoud

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall good property for the price paid
Stayed 2 nights in Apr 2024
Response from MP - Guest Relations Manager on 9 Apr 2024
Hello Mahmoud, Many thanks for taking the time to share your feedback with us. We’re very happy to hear that we met your expectations. We are looking forward to welcoming you again soon!

8/10 Good

Jaleesa, Freeport Bahamas

Stayed 5 nights in Mar 2024
Response from MP - Guest Relations Manager on 7 Apr 2024
Hello Jaleesa, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

10/10 Excellent

Maliha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service is amazing.
Stayed 1 night in Apr 2024
Response from MP - Guest Relations Manager on 6 Apr 2024
Hello Maliha, We appreciate the time you took to leave us a perfect rating! Positive survey responses help our continuing efforts to provide exceptional service. We hope that you will come back and see us again.

8/10 Good

Toni

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, peaceful stay!
Stayed 2 nights in Mar 2024
Response from MP - Guest Relations Manager on 6 Apr 2024
Hello Toni, Thank you for taking the time to post a review on your experience with your stay here. We are so happy to hear that you enjoyed your time with us. Our goal is always to exceed your expectations! We hope to see you soon!

6/10 Okay

Hannah

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
A little run down and dirty. But it was great for our mini vacation
Stayed 3 nights in Mar 2024
Response from MP - Guest Relations Manager on 6 Apr 2024
Hello Hannah, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences and that you will be truly impressed with our continued improvements.

10/10 Excellent

Sharayah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from MP - Guest Relations Manager on 6 Apr 2024
Hello Sharayah, Thank you for leaving us a 5-star rating! We are happy to see from your response that you were satisfied with your stay. We look forward to the next time that we can serve you again.

8/10 Good

Adriana

Stayed 2 nights in Mar 2024
Response from CC - Guest Relations Manager on 22 Apr 2024
Dear Adriana,We sincerely appreciate your 4/5 rating, and we're pleased that you had a positive experience during your stay. While you haven't provided specific feedback, your rating is valuable to us, and we're here to address any concerns or suggestions you may have if you decide to share them in the future. Thank you for choosing our hotel, and we look forward to hosting you again on your next visit.

8/10 Good

HOON

Liked: Cleanliness
Stayed 3 nights in Mar 2024
Response from MP - Guest Relations Manager on 2 Apr 2024
Hello Hoon, We’re delighted to hear about your recent experience with us. Thank you for taking the time to share your experience and we look forward to welcoming you back soon!

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
The keyless entry was very awesome! Loves it instead of use a card at the front desk
Stayed 1 night in Mar 2024
Response from MP - Guest Relations Manager on 1 Apr 2024
Hello Matthew, We’re delighted to hear about your recent experience with us. Thank you for taking the time to share your experience and we look forward to welcoming you back soon!

8/10 Good

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from MP - Guest Relations Manager on 1 Apr 2024
Hello Lisa, We’re so happy to hear that you enjoyed your stay with us and we are looking forward to welcoming you again soon!

2/10 Terrible

Dr. Thaddeus

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The window treatments were in ill repair, there were white stains on the couch and the bed was poorly made up
Stayed 1 night in Mar 2024
Response from MP - Guest Relations Manager on 1 Apr 2024
Hello Dr. Thaddeus, We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. We value our customers’ opinions and would like to thank you for bringing this to our attention.

6/10 Okay

Samuel

Liked: Staff & service
No hot water in shower. Shower stopper broken. Toilet clogged (maintance fixed after being notified twice. Sink slow to drain.
Stayed 3 nights in Mar 2024
Response from MP - Guest Relations Manager on 27 Mar 2024
Hello Samuel, We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. We value our customers’ opinions and would like to thank you for bringing this to our attention.

10/10 Excellent

Tatiana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very welcoming and helpful. I stayed here for my birthday and I really enjoyed my stay and i would definitely stay here again , Thankyou.
Stayed 2 nights in Mar 2024
Response from MP - Guest Relations Manager on 27 Mar 2024
Hello Tatiana, Thank you for your feedback. We are glad to hear that you enjoy your stay with us. We always make sure to provide the best experience to our guests. We look forward to hosting you again soon for another fantastic experience! Have a great day!

6/10 Okay

CHRISTY

Travelled with family
Disliked: Property conditions & facilities
I am grateful for the staff that responded immediately but I was concerned that I had to call someone to fix the toilet. My mother had to use the bathroom in the lobby out of fear of the toilet over flowing.
Stayed 3 nights in Mar 2024
Response from MP - Guest Relations Manager on 27 Mar 2024
Hello Christy, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences and that you will be truly impressed with our continued improvements.

10/10 Excellent

Portia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pros: Very nice & clean facility. Staff was very nice and helpful. Cons: Our room was in the back. Noicy from the highway traffic, will choose a room in the front the next time. Doubletree is known for it's cookies. We checked out at 10:00am. No cookies available to go, sad about that.
Stayed 2 nights in Mar 2024
Response from MP - Guest Relations Manager on 27 Mar 2024
Hello Portia, Thank you for choosing to stay with us! We appreciate you taking the time to tell us about your experience. Your feedback is very important and we value your opinion. We are pleased to know that you enjoyed your time with us!

8/10 Good

Antonio

Business traveller
The air conditioning didn’t work. The staff fixed it, but it was an issue. Please for god sake, disable the motion detection on your thermostats!! It makes sleeping difficult when the air conditioning turns off while you are sleeping!!!
Stayed 1 night in Mar 2024
Response from MP - Guest Relations Manager on 27 Mar 2024
Hello Antonio, Thank you for your feedback. We are glad to hear that you enjoy your stay with us. We always make sure to provide the best experience to our guests. We look forward to hosting you again soon for another fantastic experience! Have a great day!

2/10 Terrible

Ahad

Disliked: Cleanliness, staff & service, property conditions & facilities
Response from MP - Guest Relations Manager on 27 Mar 2024
Hello Ahad, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

2/10 Terrible

Janae

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was still booking people knowing they did NOT have a working heating system. The front desk people are rude as hell like we were supposed to know the heater was out. Not a short outage, they did not mention it would be out for weeks! This booking was during the beginning of winter season and I had to ask them for other options because I could not stay there with no heat. Mind you they were using space heaters in the lobby to keep warm themselves. They then said that had a sister location that was up the road. Short story is they charged me for my stay twice and would not give me my money back after calling both hotels and leaving numerous messages. I had to dispute it with my bank to get my money back almost 3 months later.
Stayed 17 nights in Oct 2023
Response from MP - Guest Relations Manager on 1 Apr 2024
Hello Janae, We would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Hunter

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay in Atlanta for central location.
Stayed 2 nights in Mar 2024
Response from MP - Guest Relations Manager on 1 Apr 2024
Hello Hunter, Thank you for taking the time to share your comment regarding our location. We hope to see you again and that you will be truly impressed with our continued improvements.

2/10 Terrible

Joseph

Business traveller, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was a mess. The first night I arrived. I had a salad from the bar which ended up including brown lettuce that could have been moldy. The waiter admitted it. It was old, so I got a refund and DoorDash dinner that night. There was no trashcan in the hotel room. The towels had yellow stains on them. The final night we were forced out of our room and forced to change rooms because they had promised the entire floor to another party. I had to pack up all of my stuff and move to another hotel room upstairs. Later, I found out that this was because there was a swinger party downstairs and they wanted to have the whole floor booked out. they promised to give me my final night free, but ended up overcharging in the end. Now I’m working with my bank to get a refund. This entire trip was a mess in this hotel. I would not ever recommend this place to anyone. They consistently ran out of food and did not have good customer care whenever I need things to be fixed.
Stayed 4 nights in Mar 2024
Response from MP - Guest Relations Manager on 1 Apr 2024
Hello Joseph, Thank you for taking the time to share your comment regarding our location. We hope to see you again and that you will be truly impressed with our continued improvements.

8/10 Good

Jeremy

Liked: Cleanliness
Unfriendly staff
Stayed 1 night in Mar 2024
Response from MP - Guest Relations Manager on 1 Apr 2024
Hello Jeremy, It is disheartening to hear about your experience. We apologize for the inappropriate behavior shown by our staff. Our team never wants our guests to go back like this with a bad experience. We are actively investigating your feedback with our management for prompt action. And will surely forward your valuable feedback to our team for improvements. We hope to earn your business on future travels so that you can see our continuous improvement.

6/10 Okay

Susan and Troy

Very accessible but toilet wont flushed well maintenence came but at 4an it did the same thing they should have given us another room .
Stayed 1 night in Mar 2024
Response from MP - Guest Relations Manager on 1 Apr 2024
Hello Susan and Troy, We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. We value our customers’ opinions and would like to thank you for bringing this to our attention.

10/10 Excellent

Rajan

Liked: Cleanliness, staff & service, amenities
Dated and needs upkeep
Stayed 1 night in Mar 2024
Response from MP - Guest Relations Manager on 1 Apr 2024
Hello Rajan, Many thanks for taking the time to share your feedback with us. We’re very happy to hear that we met your expectations. We are looking forward to welcoming you again soon!

8/10 Good

Ashok

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The overall stay at Double Tree was quite pleasant. Initially, we had an issue with the cooling thermostat at the room and the staff were quick to address the issue and give us an alternate room That said, the location of the hotel is great and has ample parking. The one major feedback for improvement would be the quality of pillows. They were extremely soft and the head would sink in completely and would make for uncomfortable night's sleep. If guests could be given a choice of firmness of pillows it would be great Other than that, nothing much to add and this location and hotel should be in consideration set for those looking to visit the usual attractions in Atlanta
Stayed 3 nights in Mar 2024
Response from MP - Guest Relations Manager on 1 Apr 2024
Hello Ashok, We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future.

10/10 Excellent

STEPHEN

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice facility! Convenient to Downtown and more affordable!
Stayed 3 nights in Jan 2024
Response from MP - Guest Relations Manager on 1 Apr 2024
Hello Stephen, Many thanks for taking the time to share your feedback with us. We’re very happy to hear that we met your expectations. We are looking forward to welcoming you again soon!

4/10 Poor

Ashley

Disliked: Property conditions & facilities
Stayed 3 nights in Mar 2024
Response from MP - Guest Relations Manager on 1 Apr 2024
Hello Ashley, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from MP - Guest Relations Manager on 1 Apr 2024
Hello Tim, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

8/10 Good

Katherine

Stayed 1 night in Mar 2024
Response from MP - Guest Relations Manager on 1 Apr 2024
Hello Katherine, We’re so happy to hear that you enjoyed your stay with us and we are looking forward to welcoming you again soon!

10/10 Excellent

Kristen

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
I enjoy staying here but they were out of cookies so that sucked and they didn’t do room service the night I stayed.
Stayed 1 night in Mar 2024
Response from MP - Guest Relations Manager on 1 Apr 2024
Hello Kristen, We appreciate the time you took to leave us a perfect rating! Positive survey responses help our continuing efforts to provide exceptional service. We hope that you will come back and see us again.

4/10 Poor

april

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
This property needs to be renovated . The walls were dirty in my first room and the 2nd room wasn’t much better. There was someone else’s hair on the shower walls and in the corner
Stayed 2 nights in Mar 2024
Response from VB on 22 Apr 2024
I'm very sorry that our accommodations and amenities were not to your liking; I regret that we disappointed you overall. We appreciate your sincere feedback and do take it into consideration as we continually monitor our guest offerings. Thank you for staying with us and for your time in reviewing our hotel.