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Reviews of Sheraton Augusta Hotel

3.5 out of 5
Sheraton Augusta Hotel
1069 Stevens Creek Rd, Augusta, GA

Reviews

8.6

Excellent

Rating 10 - Excellent. 513 out of 1001 reviews" "
Rating 8 - Good. 294 out of 1001 reviews" "
Rating 6 - Okay. 109 out of 1001 reviews" "
Rating 4 - Poor. 57 out of 1001 reviews" "
Rating 2 - Terrible. 28 out of 1001 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

7.6/10

Amenities

8.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Arturo

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
They were remodeling the 4th and 5th floors. Noisy at times. My shower had a drip that would not stop at all.
Stayed 3 nights in May 2024

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place to stay safe and comfortable.
Stayed 1 night in Apr 2024

8/10 Good

Valerie

Liked: Cleanliness, staff & service, property conditions & facilities
good
Stayed 3 nights in Apr 2024

8/10 Good

Tony

Liked: Cleanliness, amenities, property conditions & facilities
I go for business and it beats all the other hotels in the area
Stayed 1 night in Mar 2024

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Felt safe and area was convenient to where we were heading. Room was nice and staff was great.
Stayed 2 nights in Mar 2024

8/10 Good

Lisette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff and comfortable rooms. Room service was great! Only issue was the hot water in the shower wasn’t really that hot.
Stayed 2 nights in Mar 2024

10/10 Excellent

Arnita

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Phyllis

Stayed 2 nights in Dec 2023

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay.
Stayed 1 night in Mar 2024

10/10 Excellent

Elvin

Liked: Staff & service, property conditions & facilities
Room was clean and friendly staff
Stayed 1 night in Feb 2024

10/10 Excellent

Dyanna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing! We enjoyed our room and we will be back soon!!!
Stayed 1 night in Feb 2024

6/10 Okay

Debbe, Pittsburgh

Liked: Staff & service
Stayed 2 nights in Jan 2024

6/10 Okay

Ramey

Business traveller
Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I needed a hotel to stay at while my daughter was in the hospital. The staff is extremely friendly and professional. The hotel is going through an upgrade/remodel which is fine.
Stayed 1 night in Jan 2024

10/10 Excellent

Laura, Augusta

Travelled with partner
Liked: Staff & service
Stayed 1 night in Dec 2023

10/10 Excellent

James

Stayed 3 nights in Dec 2023

8/10 Good

Maya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice the people were nice I had decent time

4/10 Poor

Linda

Travelled with family
Liked: Cleanliness
Not great
Room was a bit musty. TV was small and old and we could not get channels we wanted. Breakfast was terrible. French toast was basically dry bread. Heater was a bit loud.
Stayed 1 night in Dec 2023

6/10 Okay

Augustine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was clean & quiet. Staff at the front desk & bar were top notch! If I had any complaints it would be the AC doesn't cool the room very well. The TV in the room did not have the game on but the hotel bar did. Stay was very pleasant overall.
Stayed 1 night in Sep 2023

10/10 Excellent

James

Stayed 2 nights in Sep 2023

10/10 Excellent

shawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
August 2023 Review
The facilities were not up to par. The jacuzzi did not work. The gym equipment did not work with an exception of 3 machines. The indoor pool was freezing. The ice machines did not work.
Stayed 4 nights in Aug 2023

10/10 Excellent

Jaime

Stayed 1 night in Aug 2023

8/10 Good

Libby

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
Stayed 1 night in Aug 2023

10/10 Excellent

Alicia, Savannah

Liked: Cleanliness, staff & service, property conditions & facilities
The woman (Latoya) & man working check in were SO sweet! They were funny, kind, and just a refreshing change -- seriously the best part of our stay. I wish I'd remembered both their names!
Stayed 1 night in Aug 2023

10/10 Excellent

Sunny

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2023

6/10 Okay

Jonathan

Disliked: Property conditions & facilities
Room was outdated and in need of repair.
Stayed 1 night in Jul 2023
Response from Cheray Newsome on 3 Aug 2023
Dear Jonathan,I recognize your time is valuable and appreciate the feedback you have taken the time to provide.Maintaining a clean and well maintained atmosphere within our guest rooms and common areas is important and I apologize that we did not fulfill that expectation during your visit. Your feedback has been shared with our housekeeping leaders and maintenance leaders to ensure this is an isolated incident. I would also like to include that our hotel scheduled for renovations and they are due to be completed by the end of 2025.My hope is the next time you are in the area, you will give us another chance to provide the guest experience we strive to deliver.Sincerely,Cheray Newsome

10/10 Excellent

Sylvia

Liked: Cleanliness, staff & service, property conditions & facilities
Property was very clean and cozy. Room service was great. Restaurants around the hotel was nice.
Stayed 1 night in Jul 2023

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023

6/10 Okay

TEODORO

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023

4/10 Poor

Noel

Stayed 1 night in Jun 2023

10/10 Excellent

Athena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice quiet getaway from the kids!!
Stayed 1 night in Jun 2023

4/10 Poor

Howard

Business traveller
Disliked: Property conditions & facilities
Sorry Blinds
Lobby is nice room was well worn with the blinds not working . Called front desk and they never sent anyone to the room to fix it.
Stayed 1 night in Jun 2023

6/10 Okay

Jason

Stayed 1 night in Jun 2023

10/10 Excellent

Stephanie

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, quiet, location was perfect. And dog friendly
Stayed 1 night in Jun 2023

6/10 Okay

Clifford

Liked: Staff & service
Disliked: Cleanliness
Old hotel needs updating. Friendly staff but they did not vacuum or refresh in room coffee cups on 2nd day. The bed was made but that was all.
Stayed 2 nights in May 2023

2/10 Terrible

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stay away
The hotel smalls really bad. The rooms are old and dirty, the elevators are also dirty and smells really bad. Very underwhelming for a Sheraton, the worst I have seen so far. Staff was really nice but the hotel was less that pleasant.
Stayed 5 nights in May 2023

8/10 Good

joseph

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023

6/10 Okay

alicia

Travelled with family
Liked: Cleanliness
Rooms were small and need upgrading
Stayed 1 night in Apr 2023

6/10 Okay

Charles R.

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Bathroom flooded on check in but quickly fixed. TV didn’t work but quickly replaced. Rate jacked up due to Masters next week. Poor value for a non golfing patron.

10/10 Excellent

JILL

Stayed 3 nights in Mar 2023

10/10 Excellent

Jamie

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Convenience
Stayed 1 night in Mar 2023

10/10 Excellent

Cassandra A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2023

2/10 Terrible

Sharon

Stayed 1 night in Feb 2023

10/10 Excellent

Ashley

Stayed 1 night in Feb 2023

8/10 Good

Felice

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
For the price, the hotel was very good. I did not like the breakfast set up at all. THERE WAS NONE!
Stayed 1 night in Feb 2023
Response from Keisha Carter on 10 Feb 2023
Dear Guest,We do apologize for the inconveniences you encountered during your stay. It is unfortunate that we were not able to meet your expectations. I have shared your response with our leadership Food and Beverage Team to ensure this does not happen again. We hope you will consider staying with us if you are in the Augusta area again.

10/10 Excellent

Bobby

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from Keisha Carter on 10 Feb 2023
Dear Guest,Thank you for taking the time to provide feedback about your most recent stay with us. We strive to exceed guest expectations and it is a pleasure knowing that you enjoyed your stay. If you are traveling to the Augusta area again in the future, we hope you will consider staying with us again.

10/10 Excellent

sukhjit

Stayed 2 nights in Feb 2023

10/10 Excellent

Robert

Stayed 1 night in Feb 2023