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Reviews of Hidden Ridge Resort

3.5 out of 5
Hidden Ridge Resort
901 Hidden Ridge Way, Banff, AB

Reviews

8.6

Excellent

Rating 10 - Excellent. 1790 out of 3759 reviews" "
Rating 8 - Good. 1261 out of 3759 reviews" "
Rating 6 - Okay. 460 out of 3759 reviews" "
Rating 4 - Poor. 170 out of 3759 reviews" "
Rating 2 - Terrible. 78 out of 3759 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Melanie

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
First time in Banff and can honestly say I’ll never stay anywhere else when we go back!
Stayed 1 night in May 2024

8/10 Good

Donald

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful, quiet location and great access to downtown with the bus passes (included).
Stayed 2 nights in Apr 2024

10/10 Excellent

Eun

Liked: Cleanliness
Stayed 1 night in May 2024

10/10 Excellent

Anna Michaella

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
One of the best property we stayed at. The pool was amazing just like in the picture!
Stayed 2 nights in May 2024

10/10 Excellent

Halima

Liked: Cleanliness, property conditions & facilities
This was a nice property around Banff, spacious condos, great for our family and pet stay.
Stayed 1 night in May 2024

10/10 Excellent

Stephanie

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Loved this property, amazing views, great pool, everything you need staying in the mountains, wouldn’t stay anywhere else
Stayed 1 night in May 2024

8/10 Good

Macy Sarmiento

Travelled with partner
I love the hot tub and the view
Stayed 3 nights in May 2024

10/10 Excellent

Nisha

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Enjoyed our stay with kids!
Stayed 3 nights in May 2024

6/10 Okay

Cory

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Room was not as nice as pictures would suggest but it's also wasn't bad. Just had higher expectations. Was a lower level suite similar to a walkout basement which I also did not expect. There was a loud family above us so request an upper suite if available. No amenities in the area which is something to note.
Stayed 1 night in May 2024

8/10 Good

Claire

Liked: Property conditions & facilities
Stayed 4 nights in May 2024

10/10 Excellent

Lynn

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Loved our room with private hot tub.
Stayed 2 nights in May 2024

10/10 Excellent

Lorraine

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We had a wonderful time at this resort! Clean rooms and front desk people were nice and helpful. Hot choco, coffee and tea at the lobby were superrb! But the pool’s water looks like it’s hasn’t been changed. But overall we had a fabulous time with our family from different countries!
Stayed 1 night in May 2024

6/10 Okay

James

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Cleanliness, amenities
The location of the hotel is great and we were lucky to have an amazing view of the surrounding area. However the lodge was very dated and needs a refresh. The lodge was also dirty with utensils left un washed in the sink and dust/cobwebs on the curtain rails and corners of the rooms. Staff were really helpful though during our stay
Stayed 2 nights in May 2024

10/10 Excellent

Nancy, Toronto

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Wood burning fireplace and hot pools are amazing!
Stayed 3 nights in May 2024

10/10 Excellent

Hannah

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
It was a beautiful property in a great area for hiking. The free wood and the wood burning fire places were a great treat, as well as the pool and hot tub with the best view! There was no dining options on property so that meant groceries and staying in or taking the bus into town (they did provide a free bus pass!). The VIP experience gave us good credit for a few places in town that werent worth visiting if youre into more local options. Overall we were very happy with our stay at the resort in the off season.
Stayed 2 nights in May 2024

10/10 Excellent

George

Travelled with family
Liked: Cleanliness, property conditions & facilities
Beautiful scenery and very comfortable townhouse!!
Stayed 1 night in May 2024

8/10 Good

Irina

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Apr 2024

10/10 Excellent

Aceson

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024

4/10 Poor

Courtney

Travelled with family and small children
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
This property had great value for the outdoor hot tub and mountain view. On arrival our room smelt like smoke. We didn’t think much of it until 11pm when we opened the bedroom door to find the living area filled with smoke. (We did not have a fire during our stay). We called the front desk and they moved us into a new room without hesitation. They mentioned there may have been an incident with the previous guest. Regardless, if there was a previous fire accident or a recurring venting issue it made for a dangerous situation with our 2 year old sleeping in that room. Not to mention all our clothing and belongings were saturated with the smell of smoke. So unfortunately, we cannot leave a high review. The second room we were moved into was much cleaner, had full and appropriate bedding and gave us the interpretation the original room we had wasn’t meant to be used by guests that night. Besides that unfortunate situation, we enjoyed our stay, used the hot tubs and had nothing but pleasant interactions with all staff.
Stayed 1 night in Apr 2024

10/10 Excellent

Yana

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful place
Stayed 1 night in Apr 2024

8/10 Good

Crystal

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024

6/10 Okay

Tracy

Travelled with family
Liked: Amenities, property conditions & facilities
Suite was very well equipped. And had plenty of linens, towels, extra pillows. Comfy beds. Kitchen well stocked. Dated furnishings-Carpet was old and stained. A bit rough around the edges. But overall had a comfortable one night stay.
Stayed 1 night in Apr 2024

10/10 Excellent

charlene

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great place to meet with friends . Friendly staff and very welcoming. Would stay here again . Transit is so handy!
Stayed 2 nights in Apr 2024

10/10 Excellent

Mohammad

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The setting, hot tub, staff, fireplace and having all the essentials that I needed in the unit.
Stayed 1 night in Apr 2024

10/10 Excellent

Karyna

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

BenGaL

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The the hit run with the view really pulled off the trip.
Stayed 1 night in Apr 2024

10/10 Excellent

evangeline

Travelled with family, Travelled with pets
Liked: Cleanliness, amenities, property conditions & facilities
This gorgeous resort is beyond my expectations. Front desk reception is very professional, informative and accommodating. A perfect place for relaxation and bonding with my family. This is our first & only choice for future bookings.
Stayed 2 nights in Apr 2024

10/10 Excellent

Rob

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
We have been to the property a number of times and we have enjoyed ourselves every time. My only critique is that this time we found that there was alot of garbage in the treeline surrounding the property. I realize that it is windy up there, but this is a beautiful location and it should be something that the staff watches for in my opinion.
Stayed 1 night in Apr 2024

10/10 Excellent

teresa

Travelled with family, Travelled with pets
Liked: Cleanliness, amenities, property conditions & facilities
They were very accommodating to our requests. Hot tub beautiful. Rooms very comfortable and accommodating. Check in and out very easy. Upgraded us to a bigger suite without us even having to ask.
Stayed 2 nights in Apr 2024

4/10 Poor

Shelley

Travelled with family, Travelled with family and small children
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
Broken hand rails, room wasn’t cleaned and elderly mom fell down the stairs due to the railing issues
Stayed 2 nights in Apr 2024

10/10 Excellent

Jannah

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024

6/10 Okay

Rajneet

Stayed 2 nights in Apr 2024

10/10 Excellent

Prescilla

Travelled with pets, Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Welcome was friendly, informative and seamless. Surrounded by nature and beautiful views. Nothing can beat the pool overlooking the mountains.
Stayed 1 night in Apr 2024

8/10 Good

Laura

Travelled with group
Liked: Cleanliness, amenities
Hot tub and sauna were fantastic !!! Rooms are a little dated and dark but beds were comfy. Fireplace and free wood were a bonus
Stayed 2 nights in Apr 2024

10/10 Excellent

Emma

Stayed 1 night in Apr 2024

10/10 Excellent

Maria

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Samantha

It was a wonderful stay.
Stayed 2 nights in Apr 2024

10/10 Excellent

Carlo

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Yeawon

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Jessica

Liked: Cleanliness, property conditions & facilities
Amazing customer service and beautiful room and space
Stayed 1 night in Apr 2024

8/10 Good

Maribel

Liked: Property conditions & facilities
Staff are very nice
Stayed 1 night in Apr 2024

8/10 Good

Benjamin

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great veiws, decent price, wood fire places inside with free unlimited fire wood which was awesome great outdoor hottub and pool with mountain veiw real lack of parking was the only real downside as it was first come first serve freeforeall for all stalls other then that fully enjoyed our stay had a blast in banff
Stayed 2 nights in Apr 2024

8/10 Good

Richard

Liked: Property conditions & facilities
The transportation and the hot tub and the views
Stayed 2 nights in Apr 2024

10/10 Excellent

LISA

Travelled with family
Liked: Cleanliness, property conditions & facilities
Great staff and place to stay!!
Stayed 2 nights in Apr 2024

10/10 Excellent

Carolyn

Stayed 2 nights in Apr 2024

10/10 Excellent

Kristi

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We've stayed here several times as it suits our family of 5... Lots of room, public transportation nearby and included, kitchen for snax and meals if we want. The pools have a terrific view, tho can get crowded. We'll stay again
Stayed 1 night in Apr 2024

8/10 Good

alfredo

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024

8/10 Good

Sarah

Liked: Cleanliness
Amazing location, top notch service, staff is super nice and helpful. The rooms are a bit run down, definitely not from the most recent renovation. Everything else is just GREAT. Also to mention there is a free-of-charge bus shuttle to the city and the fairmont. Instead of paying overpriced parking, this is a great option.
Stayed 1 night in Apr 2024

10/10 Excellent

jeffery

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Loved it
Stayed 1 night in Apr 2024

10/10 Excellent

mandy

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Wonderful for any woodsy mountain getaway.
Stayed 1 night in Apr 2024