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Reviews of Hotel SB Diagonal Zero

4.5 out of 5
Hotel SB Diagonal Zero
Plaça de Llevant s/n, Esquina Rambla Prim, Barcelona

Reviews

8.0

Very good

Rating 10 - Excellent. 363 out of 1001 reviews" "
Rating 8 - Good. 396 out of 1001 reviews" "
Rating 6 - Okay. 129 out of 1001 reviews" "
Rating 4 - Poor. 76 out of 1001 reviews" "
Rating 2 - Terrible. 37 out of 1001 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely comfortable hotel very clean and comfy and within easy reach of the metro to city centre
Stayed 2 nights in May 2024

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and quiet
Stayed 6 nights in Apr 2024

10/10 Excellent

Javier

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Almost perfect but young staff and NOT professional not taking away anything but overall… An unforgettable experience for me and my fiancé, can’t wait to go back.
Stayed 8 nights in Apr 2024

4/10 Poor

Gyulhan

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Dirty room, hair all over, torn beddings and broken shower. Far, far from 4 star hotel. Will never stay again in this hotel, although staff is friendly and food delicious
Stayed 2 nights in Apr 2024
Response from Christian on 13 May 2024
We are grateful for your comment and we are very sad that you had this experience during your stay at our hotel i'm sure if you told reception they would have change your room without much trouble, even though this shouldn't have happened to begin with and for that we are sorry.Best regards.

8/10 Good

Liria

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The front desk was not helpful and had "no personality" upon check in ir during our stay. Thanks God breakfast experience made the whole difference. Augus and Javi knew "how to smile" and how to be pleasant. Front Desk staff would not acknowledge when people were waiting to be helped and at instances I just stood in there while two clercks were having a conversation about personal matters ( I say personal matters because I speak fluent spanish and I understood the whole thing ). The bathroom is what I disliked the most. The tub has no safety mat and it is very slippery when wet. Also there is a "shelf" inside the tub on the right shower that hit my arm and shoulder every time I shower. Also why would you have inside the shower: Shower Gel/Shampoo/Body Lotion - instead of a Conditioner??? I am glad I did not put body lotion in my hair after the shampoo HAHA. There was a lot of noise outside my door on our first day ( I was not informed of it ). Very good for overall price.
Stayed 3 nights in Apr 2024
Response from Christian on 13 May 2024
We are grateful for your comment and we are sorry this was your experience, we will do our best to improve our service.Best regards.

10/10 Excellent

Nicole

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel absolutely deserves its 4 stars. Was amazed at the care and beauty here. Thank you so much 😊
Stayed 2 nights in Apr 2024

10/10 Excellent

Kenia

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really liked the place. Kids friendly snd very clean
Stayed 2 nights in Mar 2024

8/10 Good

Petar

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
You can hear other guests while in the room. That woke us up. Spa room wasn't cleaned from one day to another. There was hair in the sink when we arrived. Overall good, some of the staff members are really Great, others are rude.
Stayed 2 nights in Mar 2024

8/10 Good

Leigh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the Echo breakfast buffet & comfy beds. Couldn’t get our air circulating, so it was very hot despite reading 18’C. The window between the bathroom & bedroom is bizarre & awkward unless traveling with your signific other. Why does anyone need/ want to see into the bathroom while their travel partner is bathing or sitting on the toilet??!!

6/10 Okay

Ekaterina

Travelled with family, Business traveller
There was no early check in, which after a red eye flight became a torture. We tried to nap in the lobby, but they woke us up, saying we couldn't sleep there, and then kept checking that we don't fall asleep again.
Stayed 4 nights in Feb 2024

2/10 Terrible

Claire

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was the worst hotel experience I have experienced around the world. The staff was rude, impolite, and racist. The worst of all was the manager Daniel. He was rude, racist, and threatened to call the police on me as I was on the phone with Expedia to remove me from the hotel after the housekeeping went through my items twice. I told him that I did not appreciate how he was speaking to me, and he told me he didn't care. His staff beneath him was just as rude and unhelpful. Emphasis on his staff member Laura. My room door would not properly lock, and could be opened without a door key. Then they moved me to a smoking room. Then after being moved, the housekeeping went through my things twice. I complained about it multiple times, and they did not care. PLEASE, do not stay here. You will be in danger, and you will be treated like you are less then. To be treated like I was a criminal was so disheartening, and literally this was the worst hotel I have ever stayed at globally. DO not stay here. I beg of you.

10/10 Excellent

Omar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Rama

Stayed 4 nights in Dec 2023

8/10 Good

Firas, Amman

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 1 night in Nov 2023

10/10 Excellent

Courtney

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, i would definitely stay again, the hotel was clean and its located in a great area near the beach and not too far from a metro station. A few stops and youre in central Barcelona. I will definiteltly be staying again.
Stayed 6 nights in Oct 2023

10/10 Excellent

Diane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely room, friendly staff
Stayed 1 night in Oct 2023

10/10 Excellent

Maryse

Stayed 1 night in Oct 2023

10/10 Excellent

Gillano

Liked: Cleanliness, staff & service, property conditions & facilities
5 star
Stayed 2 nights in Sep 2023

8/10 Good

James

Stayed 3 nights in Sep 2023

8/10 Good

Suman

Stayed 3 nights in Sep 2023

8/10 Good

Denise

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect Stay
Great business stay. Comfortable and location was perfect. Staff extremely helpful and friendly.
Stayed 3 nights in Sep 2023

10/10 Excellent

debbie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its perfect for us…love it!!!
Stayed 4 nights in Aug 2023

8/10 Good

Lorenzo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cool design, great gym and spa, good breakfast
Stayed 8 nights in Aug 2023

8/10 Good

Lorenzo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cool design.
Stayed 7 nights in Aug 2023

6/10 Okay

Matios

Stayed 7 nights in Jul 2023

6/10 Okay

Filipe

Business traveller
Disliked: Property conditions & facilities
For a 4 star I expected more.
For a 4 star I expected more. The hotel is falling apart, very poorly maintained. My wife had some clothing items stolen from the spa locker room. Reception staff very helpful and kind. Location is nice but this hotel is not worth the price, I will consider different options next time I’m in Barcelona.
Stayed 4 nights in Jul 2023

2/10 Terrible

Monique Graziella

Stayed 1 night in Jul 2023

6/10 Okay

katie

Disliked: Cleanliness, staff & service, property conditions & facilities
Room was not as clean as it should be, had to switch rooms. They should do some upgrades inside the room itself.
Stayed 2 nights in Jul 2023

10/10 Excellent

Ruth

Liked: Cleanliness, staff & service, property conditions & facilities
Kind and responsive staff. Great breakfast. Very convenient to CCIB. Quiet. Comfortable bed.
Stayed 3 nights in Jul 2023

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jun 2023

10/10 Excellent

Thea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

10/10 Excellent

Lukasz

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, fantastic room. Truly enjoyed my stay there.
Stayed 4 nights in May 2023

2/10 Terrible

jennifer

Disliked: Cleanliness, staff & service, property conditions & facilities
There is no safety here, I came here losing all my passport and my wife, all my money and credit cards I feel very sad and I don’t want to come back
Stayed 1 night in May 2023

8/10 Good

Jelena

Stayed 4 nights in May 2023

10/10 Excellent

Haffiza

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

will

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023

10/10 Excellent

Oleg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023

8/10 Good

C

Stayed 2 nights in Mar 2023

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect hotel. Great facilities and location.
Stayed 3 nights in Mar 2023

10/10 Excellent

Kirti

Stayed 1 night in Mar 2023

4/10 Poor

Gunjankumar

Stayed 1 night in Feb 2023

6/10 Okay

Mo

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Well the property cost me roughly 100 pounds per night and i specifically booked it for the pool. Upon arrival i was told the pool is under maintenance and offered two complimentary drink vouchers for the bar. Which i dont think equates to have an important amenity not functioning for the duration of my stay. It was frustrating as i could have booked a hotel for a fraction of the price, without a pool around santa mari.
Stayed 3 nights in Feb 2023

10/10 Excellent

Gonzalo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pretty quiet area, spacious and clean rooms and just 20-30 min away from most places in public transportation. The spa was a nice extra too
Stayed 3 nights in Feb 2023

8/10 Good

Lukasz

Liked: Staff & service, room comfort
Disliked: Cleanliness
Stayed 4 nights in Dec 2022

4/10 Poor

Daniel

Liked: Cleanliness
Disliked: Property conditions & facilities

10/10 Excellent

GEORGE CATALIN

Stayed 2 nights in Oct 2022

6/10 Okay

Bishnu

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Nov 2022

4/10 Poor

Greg

Liked: Room comfort
Disliked: Property conditions & facilities
The smell the sewage at this property was disgusting
Stayed 1 night in Nov 2022

10/10 Excellent

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