Hello Adriano,Thanks for sharing your experience with us!It's fantastic to hear you enjoyed the newness of our place, and that comfy room and 24-hour lobby bar hit the spot! Furthermore, the rooftop pool's view is indeed a stunner, so glad you liked it! About the safe, while we don't have in-room safes, we've got secure facilities at reception for your valuables, keeping those passports safe and sound. As for the mini-fridge, while we don't have those in the rooms, our 24-hour bar's always ready to chill your drinks. As for that water noise, we’ll definitely investigate to ensure a peaceful night's sleep for all.We can't wait to see you again soon.Cheers!Mª Carmen ORTIGOSA, General Manager

Hi there Çagla,thanks for your honest feedback. We're genuinely sorry that things didn't go as planned, and we'd like to know more about your experience.I'm really sorry to hear that your room didn't meet your expectations, especially with a baby in tow. Comfort for all our guests, big and small, is top of our list, so it's disappointing we missed the mark for you. As for the missing rubbish bin and other accessories; all our bathrooms should be equipped with bins, and our room amenities are carefully checked. If there's ever a hiccup, our 24h front desk team is ready to jump into action to sort it out. The odour smell you mentioned is definitely not the norm around here. If something like this sneaks up again, we're here to make it right. And hey, if you're ever back, remember we've got cribs, bottle warmers, and even strollers to help make your stay as smooth as a baby's... well, you know!We'd absolutely love another chance to get it right for you and your little one. Swing by anytime! Cheers!Mª Carmen ORTIGOSA, General Manager

Hi Janet,Thanks so much for taking the time to share your feedback.We're thrilled to hear that you enjoyed our proximity to the beautiful beaches! We understand that our location might not be the most convenient for sightseeing in the old part of Barcelona. However, our hotel is situated in the vibrant Poblenou neighborhood, which is a hub for technology and innovation companies. Plus, the metro station is just a short walk away, making it easy to explore other parts of the city. We hope to see you again in the future. Cheers,

Hey John! Thanks a lot for your review!We're thrilled to hear that you enjoyed our facilities and found our staff super friendly and helpful. Our team always aims to make our guests feel welcome and comfortable. We hope to see you again soon for another fantastic stay! Take care, Mª Carmen ORTIGOSA, General Manager

Hi Natasha,Thanks so much for taking the time to share your feedback.We're thrilled to hear that you found our hotel suitable for families and appreciated the kindness and professionalism of our staff. It's great to know that you enjoyed the clean, spacious, and modern rooms, as well as the pool area and bar. We apologize for the lack of coffee facilities in the room, but we do offer free coffee and water at reception all day. We're sorry to hear about the discomfort of the sofa bed and the unavailability of an extra duvet. We'll take your feedback into consideration for future improvements. Regarding the parking fee, we try to keep it competitive with other parking options in the area, and it ensures a secure underground spot for your vehicle. We understand that the location and the temporary closure of the Bogatell metro station might have been inconvenient for you. Our hotel is located in the Poblenou neighbourhood, which is a mix of modern and old, residential and technological areas. We hope you were able to explore some of the nearby attractions, like the Icaria beach, which is just a 10-minute walk away.We hope to see you again in the future. Cheers,Mª Carmen ORTIGOSA, General Manager

Hey Raymond.Thanks for taking the time to share your thoughts about our hotel. We're glad to hear our prime location hit the mark.As for the hotel condition, we're always working on keeping our spaces fresh and dynamic and we appreciate your feedback. We'll definitely take it into account for future enhancements to improve our guests' experience.We hope to see you again soon!Take care, Mª Carmen ORTIGOSA, General Manager

Hi there,Thanks so much for taking the time to share your feedback.We are pleased that you had a pleasant stay with us. It is great that were able to tempt your taste buds with the wide selection on offer on our breakfast buffet and that you found our prices competitive for the services we deliver. However, we are sorry that you were not completely satisfied with the size of your room. Please rest assured that your concern has been duly noted.We hope to see you again in the future. Cheers,Mª Carmen ORTIGOSA, General Manager

Hi there,Thanks for this positive review of your time with us.We are pleased you had a pleasant experience with us and that you made the most of our pool.We can't wait to see you again.Happy travels,Mª Carmen ORTIGOSA, General Manager

Hi there,Thanks so much for taking the time to share your feedback.We're sorry to hear that you felt our service fell below the standards expected of us, and apologize for any inconvenience. We would appreciate knowing more about your experience so that we may learn from it.We hope to see you again in the future. Cheers,Mª Carmen ORTIGOSA, General Manager

Hi Agnieszka,Thanks for taking the time to share your feedback with us.We're sorry that your stay didn't live up to all your expectations, and apologise for any confusion regarding breakfast. Just to clarify, early check-in only guarantees entry to your room before 2 PM, but it doesn't include breakfast on the day of arrival. We apologize if this wasn't made clear during your booking process.We hope to welcome you again in the future. Best wishes,Mª Carmen ORTIGOSA, General Manager