Private beach, sun-loungers, beach umbrellas, beach towels

Reviews of Solana Beach - Adults Only

4 out of 5
Solana Beach - Adults Only
Coastal Road, Belle Mare

Reviews

8.4

Very good

Rating 10 - Excellent. 84 out of 201 reviews" "
Rating 8 - Good. 79 out of 201 reviews" "
Rating 6 - Okay. 22 out of 201 reviews" "
Rating 4 - Poor. 9 out of 201 reviews" "
Rating 2 - Terrible. 7 out of 201 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

debra anne

Travelled with partner
Liked: Staff & service
Disliked: Amenities
Staff were so friendly, room was nice but needed painting and only one plug worked! Lots of rocks to get into the sea. Drivers are nutters. Long transfer and to get anywhere takes hrs on trips
Stayed 8 nights in Apr 2024

10/10 Excellent

Candace

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
would stay again
Stayed 7 nights in Feb 2024
Response from Prashant on 7 May 2024
Dear Candace,We are thrilled to see that you had such a positive experience with us and that you would choose to stay with us again.Your satisfaction is our top priority, and we are delighted to know that you would return to Solana Beach Mauritius. We look forward to welcoming you back for another enjoyable stay in the future.Warm regards,

10/10 Excellent

Miray

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and very clean
Stayed 9 nights in Apr 2024
Response from Prashant on 30 Apr 2024
Dear Miray,Thank you for your kind words and for choosing to stay at Solana Beach Mauritius. We're delighted to hear that you found our staff friendly and our property very clean.Providing a warm and welcoming atmosphere, along with maintaining high cleanliness standards, is our top priority. Your feedback encourages us to continue delivering exceptional service to all our guests.We appreciate your review and hope to welcome you back for another enjoyable stay in the future.Warm regards,The Management

10/10 Excellent

Jodie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Prashant on 30 Apr 2024
Greetings,Thank you for sharing your review with us!We encourage others to follow your recommendation and book their stay with us for a memorable experience. We look forward to welcoming you back in the future.

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place and lovely beach, service can be a little hit and miss.
Stayed 13 nights in Mar 2024
Response from Prashant on 30 Apr 2024
Dear David,Thank you for choosing to stay at Solana Beach Mauritius and for sharing your feedback with us. We're pleased to hear that you enjoyed our great location and lovely beach.Providing exceptional service is a top priority for us, and we will address your concerns with our team to ensure that we maintain consistent service standards for all our guests.We appreciate your feedback as it helps us to continually improve and enhance the guest experience. We hope to have the opportunity to welcome you back in the future and exceed your expectations.Warm regards,The Management

10/10 Excellent

Amber

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Solana Beach Hotel is a beautiful property with staff that go above and beyond to give you a comfortable and enjoyable stay. To start with the rooms are modern, clean and vibrant with the most incredible ocean views. From the reception team, the restaurant team and in particular the house keepers - they could not be more attentive. I would highly recommend a stay st Solana Beach Hotel.
Stayed 6 nights in Apr 2024
Response from Prashant on 30 Apr 2024
Dear Amber,Thank you for taking the time to share your wonderful experience at Solana Beach Mauritius. We are delighted to hear that you enjoyed our beautiful property, modern and vibrant rooms, and incredible ocean views. It's fantastic to know that our dedicated staff, from reception to housekeeping, contributed to making your stay comfortable and enjoyable. Your recommendation means a lot to us, and we look forward to welcoming you back for another memorable stay.Warm regards,The Management

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful setting, lovely room directly overlooking the beach, no too big with every you need! Great for relaxing and Adult only!
Stayed 7 nights in Mar 2024
Response from Prashant on 28 Mar 2024
Dear Stephen,Thank you for your wonderful review of Solana Beach. We are delighted to hear that you enjoyed our beautiful setting, with a lovely room directly overlooking the beach. It's fantastic to know that you found our resort to be just the right size with all the amenities you needed.We're glad you appreciated the relaxing atmosphere, especially with our adult-only setting. Your satisfaction is our priority, and we're thrilled to have provided you with a memorable experience.We look forward to welcoming you back for another relaxing getaway at Solana Beach Mauritius.Warm regards,

10/10 Excellent

Tinotenda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
loved the place, everything about this was amazing
Stayed 3 nights in Jan 2024
Response from Prashant on 13 Feb 2024
Dear Tinotenda,Thank you for sharing your positive experience with us! We are thrilled to hear that you loved everything about your stay. Providing amazing experiences for our guests is our goal, and we are delighted to know that we succeeded during your visit.We look forward to the pleasure of welcoming you back for another wonderful stay in the future.Best regards,

10/10 Excellent

daunt

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Landscape
Stayed 2 nights in Jan 2024
Response from Prashant on 13 Feb 2024
Dear Daunt,Thank you for taking the time to share your review. We are delighted to see your perfect rating and appreciate your positive feedback on the landscape. We strive to provide a beautiful and serene environment for our guests to enjoy.We look forward to welcoming you back for another excellent experience in the future.Best regards,The Management

2/10 Terrible

Sarah

Awful hotel certainly not a 4 star. Dirty walls in room, sockets hanging off the wall, broken balcony door, ceiling light hanging out in the bathroom. No light in the shower. Dark and smelly room Carried my own luggage to the room as the porter took so long. Lunch and breakfast was awful but the NYE gala dinner was nice. Avoid the property
Stayed 5 nights in Dec 2023
Response from Prashant on 13 Feb 2024
Dear Sarah,Thank you for taking the time to share your feedback, and we sincerely apologize for the disappointing experience you had during your stay. We take your concerns seriously, and we regret that we fell short of your expectations.This is not reflective of our usual standards, and we will investigate these matters urgently to ensure immediate improvements. We appreciate your positive mention of the NYE gala dinner and regret that the overall experience did not meet your expectations. Your feedback is valuable to us as we strive to make necessary improvements.We hope to have an opportunity to regain your trust in the future.Best regards,

8/10 Good

Sameena

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The location, beach and facilities were the best features of the hotel. We had breakfast only and it was great but when we enquired re lunch and dinner, the cost was ridiculous so had to eat out which was limited due to the location. We had a daily phone call or visit re service or needs which was lovely and unique, good attention to customer care. One area of improvement would be to have consistency of communication between staff. There seemed to be poor communication between staff which resulted in disputes and confusion.
Stayed 7 nights in Dec 2023
Response from Prashant on 13 Feb 2024
Dear Sameena,Thank you for sharing your feedback following your recent stay with us. We appreciate your positive remarks regarding our location, beach, and facilities. It's wonderful to hear that you enjoyed the breakfast, and we're glad to know that our attention to customer care through daily calls or visits was appreciated.We apologize for the inconvenience you faced regarding the lunch and dinner costs. We understand that this impacted your dining experience, and we will review our pricing structure to ensure it aligns with our guests' expectations.Your observation about the inconsistency in communication between staff members is noted, and we apologize for any disputes or confusion caused. We will address this matter internally.We appreciate your valuable feedback, as it helps us identify areas for improvement. We hope to have the opportunity to welcome you back for an improved experience in the future.Best regards,

10/10 Excellent

flo

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Dec 2023
Response from Prashant on 8 Jan 2024
Greetings,Thank you for sharing your review with us!We encourage others to follow your recommendation and book their stay with us for a memorable experience. We look forward to welcoming you back in the future.Warm regards, The Management

8/10 Good

Paul

Travelled with family
Liked: Cleanliness, staff & service, room comfort
A little in need of investment.
We had a very enjoyable stay and it’s in’s beautiful location. It does feel a bit tired and in need of some updating. As a result it doesn’t really feel 4* in all honesty. But a very enjoyable time all the same.
Stayed 6 nights in Dec 2023
Response from Prashant on 8 Jan 2024
Dear Paul,Thank you for choosing our hotel and for sharing your experience. We're thrilled to hear you had an enjoyable stay and appreciated our beautiful location.Your feedback about the need for updates and renovations is noted. We constantly strive to enhance our facilities and guest experience, and your insights help us prioritize our improvement efforts.We hope to have the opportunity to welcome you back in the future and provide an even more delightful stay.Warm regards,The Management

4/10 Poor

Cesar

Liked: Cleanliness
Disliked: Staff & service
Stayed 6 nights in Dec 2023
Response from Prashant on 8 Jan 2024
Greetings,Thank you for sharing your review with us!We encourage others to follow your recommendation and book their stay with us for a memorable experience. We look forward to welcoming you back in the future.Warm regards, The Management

2/10 Terrible

Deanna

Business traveller, Travelled with group
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Surprisingly disappointed
The Good! The view from the sea view rooms are spectacular and every meal I had was actually quite good. From both the buffet and the bar. Now the disaster. Upon arrival I was assigned to a room that had a horrible smell. Reception sent maintenance to inspect. Three different people came, acknowledged the smell, searched the room but determined there was nothing they could do but mop the floor and spray perfume. I left the room for hours to see if the smell would disappear. I returned that evening and turned on the AC so i could sleep.Imagine the torture of waking up in the middle of the night to the horrible smell yet again!! First thing in the morning back to reception. This time I get a manager who said he would look into the situation. He did, apologized , and assigned me to a new room. In was suppose to pack and call for assistance to the new room. Well surprise surprise the phone in that room didn't work. I walk to the front desk and explain the situation. The manager was gone and the front desk staff just handed me a key and never looked up from her work. No can we help you find your new room, no let us help you carry your luggage down two flights of stairs and up three flights in a different building. Absolutely nothing. I move on and hope for a better day. I notice that my shower is missing a door and a handle but I don't think much of it until its time to bath. I turn the shower on and water shoots out of the handheld head. I try and turn the main head on and ima
Stayed 2 nights in Dec 2023
Response from Prashant on 8 Jan 2024
Dear Deanna,We're deeply sorry for the series of disappointing experiences you encountered during your stay. Your feedback is truly invaluable to us.We're glad to hear you appreciated the spectacular views and the quality of the meals, but we're sincerely apologetic for the inconvenience caused by the initial room assignment. This falls far below the standards we aim to uphold. The issues you've highlighted regarding the room condition and the lack of immediate and attentive assistance from our team are deeply concerning and do not align with our service ethos.Rest assured, we're addressing these issues internally to prevent any recurrence and to ensure a smoother, more supportive resolution process for our guests. Your patience and understanding are greatly appreciated.Should you consider giving us another chance, we'd be honored to make it up to you with an experience that truly reflects the high standards we strive for.Warm regards,

4/10 Poor

Rachel

Disliked: Amenities, property conditions & facilities
The property is old and rundown and while some staff are very sweet…for the most part I felt very ignored and that they were too busy to even bother engaging with me whatsoever. I had dinner one night and was told I needed to wait for a table despite it being a buffet style while other guests just walked in and were sat right away. I ate my whole meal before I was even offered a drink. The housekeepers were good but the rooms are dated and the decks all around the pool and bar area are hazardous. The planks move up and down from rot and it all needs to be replaced. Their all inclusive system is time wasting even though certain things are included you still get a bill and have to sign for everything down to a bottle of water. Waste of time and paper. Overall worst hotel stay I’ve ever had avoid this place. I have also never given a hotel a bad review and I’m not someone who complains about little things. However, overall my experience here was not good.
Stayed 5 nights in Nov 2023
Response from Prashant on 5 Dec 2023
Dear Rachel,Thank you for sharing your experience during your recent stay. We're truly sorry to learn that your visit did not meet your expectations.We sincerely regret that we fell short of providing you with a positive experience. Your comments are taken to heart, and we are committed to making the necessary enhancements to prevent similar occurrences in the future.We hope to have the opportunity to restore your confidence in us and provide you with a more satisfying stay should you reconsider in the future.Warm regards,The Management

2/10 Terrible

Kate

Stayed 5 nights in Nov 2023
Response from Prashant on 8 Jan 2024
Greetings,Thank you for sharing your review with us!We encourage others to follow your recommendation and book their stay with us for a memorable experience. We look forward to welcoming you back in the future.Warm regards, The Management

10/10 Excellent

Ellanore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Prashant on 27 Nov 2023
Greetings,Thank you for sharing your review with us!We encourage others to follow your recommendation and book their stay with us for a memorable experience. We look forward to welcoming you back in the future.The Management

10/10 Excellent

Francesco

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have spent 7 beautiful days at solana beach. If you are looking for somewhere quiet with great sea view rooms and beautiful sea, solana it the right place for you. The Staff has been friendly and helpful to other all our requests. It has been a pleasure. The buffet was also good, with different style of food every night. Thank you
Response from Prashant on 9 Nov 2023
Dear Francesco, Thank you for choosing Solana Beach Mauritius for your recent stay, and for taking the time to share your wonderful experience. We are delighted to hear that our tranquil atmosphere, sea view rooms, and beautiful surroundings met your expectations.It's heartening to know that our staff contributed to making your stay enjoyable, and that you found the buffet to your liking. We strive to provide a variety of culinary options to cater to different preferences.Your kind words motivate us to continue delivering excellent service. We appreciate your feedback and hope to have the pleasure of welcoming you back for another memorable stay.Warm regards,The Management

8/10 Good

Alan

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were generally very pleasant and helpful. The breakfast staff were a little undirected in continually asking me for my room number when I had given it before sitting down and then allocated a table? I particularly recommend Khushboo who is a credit to Solana, pleasant and smiling but she is efficient and covers for some of her teammates. Don’t want to dwell on negatives but there were tiny ants around the fridge bar that made their way to my laptop, all the towels smell of acetic acid or similar and the shower leaks onto the floor very badly.
Stayed 3 nights in Oct 2023
Response from Prashant on 6 Nov 2023
Dear Alan,Thank you for taking the time to provide your feedback on your recent stay at Solana Beach Mauritius. We appreciate your comments as they help us to continually improve our services and facilities.We are pleased to hear that you found our staff pleasant and helpful, especially Khushboo, who went above and beyond to ensure you had a great experience. We will make sure to pass on your compliments to her.We apologize for any inconvenience you experienced during breakfast. We'll work on improving the process to make it smoother and more efficient for our guests.We hope that despite these inconveniences, you were able to enjoy your stay. Thank you for choosing Solana Beach, and we hope to welcome you back for a better experience in the future.Best regards,The Management

10/10 Excellent

MAUREEN

Stayed 11 nights in Aug 2023
Response from The Management on 1 Sept 2023
Dear Maureen, Thank you for your valuable feedback, and we hope to have the privilege of hosting you again in the future.Best regards

8/10 Good

Matthew

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 8 nights in Jul 2023
Response from The Management on 16 Aug 2023
Dear Matthew, Thank you for taking the time rating us on Hotels.com. We are glad to see that you have enjoyed your stay. Your support is valued, and we look forward to providing you with another exceptional experience on your next stay.Best regards,

10/10 Excellent

Nazeema

Liked: Cleanliness, staff & service, property conditions & facilities
We had a lovely stay. Staff, food, room were excellent. Easy reach to local shopping area. Breathtaking view and the room was majestic.
Stayed 5 nights in Jul 2023
Response from The Management on 4 Aug 2023
Dear Nazeema, Thank you so much for choosing our hotel for your stay and for sharing your kind words with us. We are delighted to hear that you had a lovely stay and that you enjoyed our excellent staff, delicious food, and comfortable rooms.It's wonderful to know that you found the local shopping area easily accessible and that you were captivated by the breathtaking views from your room. We strive to create a majestic and unforgettable experience for all our guests, and we are thrilled that we succeeded in doing so for you.Your positive feedback is truly appreciated, as it motivates us to continue providing exceptional service and memorable experiences to all our guests.We are grateful for your support, and we look forward to welcoming you back for another fantastic stay in the future.Thank you again for choosing our hotel, and we hope to see you soon!Best regards,

10/10 Excellent

Sheryll

Liked: Cleanliness, staff & service, property conditions & facilities
Had a 10 day stay at Solana Beach - lovely and peaceful, directly on its own beach, accessed mostly via steps (but also via a slope at the far left side) with sun loungers on the higher grassed levels outside the room blocks as well as the beach. Grounds are well kept and very appealing to relax in. It is a quiet area so have to travel to explore. There are 3 restaurants (1x buffet and 2x a la carte) and 2 bars with areas to sit and relax. Rooms are spread over three floors (no lifts to upper floors) and are spacious and comfortable. All have beautiful sea views, comfortable beds, wardrobe, safe, mini bar (chargeable), air conditioning and tea/coffee making facilities. Bathrooms have good showers, with rainfall and handheld heads and separate WC's, some also with a bidet. Small complimentary bottles of some toiletries are provided. Rooms are cleaned daily. Staff are welcoming, friendly and happy to help. There is an air-conditioned gym, with a small selection of cardio and resistance machines as well as weights. Ylang Spa has a broad range of services and the therapists really know what they are doing (Nemisha is great). Guest can use the sauna and steam rooms free of charge however pre-booking is required. Beach activities are available on site, some are free but some are chargeable. Hotel is near Belle Mare village with a few shops and small supermarket (can be accessed via the beach but finding where to leave the beach is hard - so walk through the park instead).
Stayed 10 nights in Jul 2023
Response from The Management on 24 Jul 2023
Dear Sheryll, Thank you for your 10-day stay at Solana Beach. We are delighted that you enjoyed the peaceful and lovely atmosphere, direct beach access, and well-maintained grounds. We are glad that you found the rooms comfortable and the sea views beautiful. It's great to hear that our staff was welcoming and helpful. We hope you had a relaxing time at our gym and spa, and enjoyed the beach activities. We appreciate your feedback, and if you plan to visit Mauritius again, we would love to welcome you back.Best regards,

10/10 Excellent

Oded

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very good very nice hotel very clean
Stayed 6 nights in Jun 2023
Response from The Management on 23 Jun 2023
Dear Oded, Thank you for taking the time rating us. We hope to have the opportunity to welcome you back. Best regards,

6/10 Okay

DANTE MASON

Stayed 10 nights in May 2023
Response from The Management on 10 Jul 2023
Dear Dante Mason, Thank you for taking the time rating us. Thank you for choosing our hotel for your visit to Mauritius, and we hope to have the opportunity to welcome you back in the future for a longer stay, so you can fully appreciate the beauty of our place.Warm regards,

10/10 Excellent

Sandesh Naguesh

Stayed 4 nights in Jun 2023
Response from The Management on 10 Jul 2023
Dear Sandesh, Thank you for taking the time rating us. Thank you for choosing our hotel for your visit to Mauritius, and we hope to have the opportunity to welcome you back in the future for a longer stay, so you can fully appreciate the beauty of our place.Warm regards,

10/10 Excellent

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A warm place to spend some days in a private and romantic place. The sea may be a bit rough at times compared to the west coast.
Stayed 1 night in Jun 2023
Response from The Management on 7 Jun 2023
Dear Christopher, Thank you for taking the time to share your experience of your stay at our hotel. We are delighted to hear that you found our property to be a warm and inviting place to spend some romantic days. Creating a private and intimate atmosphere for our guests is a priority for us, and we are pleased that you felt comfortable and enjoyed your time with us.We appreciate your mention of the sea conditions. While our location may experience slightly rougher seas compared to the west coast, it adds a touch of natural beauty and excitement to the coastal experience. We strive to provide a safe and enjoyable environment for our guests to relax and connect with nature.Thank you for choosing our hotel for your getaway, and we look forward to welcoming you back for another memorable and romantic stay in the future.Warm regards,

8/10 Good

J&J

Travelled with partner
Liked: Cleanliness, staff & service
Great value for money, pleasant staff but does need some renovating properly not just repaint. The views and beach are stunning.
Stayed 4 nights in May 2023
Response from The Management on 7 Jun 2023
Dear J&J, Thank you for sharing your feedback regarding your recent stay at our hotel. We are pleased to hear that you found our property to offer great value for money and that our staff provided you with a pleasant experience. Your satisfaction is important to us, and we strive to offer a high level of service to all our guests.We appreciate your suggestion regarding renovations. We continuously evaluate the condition of our facilities and make necessary updates to ensure a comfortable and enjoyable stay for our guests. Your feedback will be taken into consideration as we plan future improvements.We are delighted that you enjoyed the stunning views and beach surrounding our hotel. The natural beauty of the area is indeed a highlight, and we are glad it added to the overall enjoyment of your stay.Thank you for choosing our hotel, and we hope to have the opportunity to welcome you back in the future for another memorable experience.Best regards,

8/10 Good

Marian

Stayed 4 nights in May 2023
Response from The Management on 17 May 2023
Dear Marian, Thank you for taking the time rating us. We hope to have the pleasure of welcoming you back in the future for another amazing stay.Best regards,

10/10 Excellent

KAVINDI

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a good place with a bunch of activities
Response from The Management on 17 May 2023
Dear Kavindi, Thank you for your feedback. We are delighted to hear that you had a good time at our hotel and enjoyed the range of activities we offer. Providing a variety of activities for our guests to enjoy is important to us, and we're glad you had the opportunity to make the most of them.We hope that your positive experience will bring you back to our hotel in the future, and we look forward to welcoming you again for another enjoyable stay.Best regards,

10/10 Excellent

Selma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay
The resort is perfect! Especially as it is adults only. I was a single woman and experienced absolutely no unwanted attention from staff. The staff went out of their way to make my stay enjoyable. The only warning I would single out is that the beach and sea are littered with broken off pieces of coral. So you need plastic shoes if you want to go swimming in the sea. There is a pool if that is more your style. I had an unfortunate accident while there, and the staff could not have been more caring.
Stayed 6 nights in Apr 2023
Response from The Management on 17 May 2023
Dear Selma, Thank you for choosing our adults-only resort and for taking the time to share your positive experience. We're thrilled to hear that you found our resort to be perfect and enjoyed the peaceful atmosphere it offers.We're glad that as a single woman, you felt comfortable and experienced no unwanted attention from our staff. We prioritize creating a safe and respectful environment for all our guests, and it's great to know that our team went out of their way to make your stay enjoyable.We appreciate your warning about the broken coral pieces on the beach and in the sea. Your advice about wearing plastic shoes for swimming is valuable for future guests. Additionally, we're glad to hear that we have a pool available for those who prefer it as an alternative to swimming in the sea.We're sorry to hear about your unfortunate accident, but we're glad that our staff provided you with caring assistance. The well-being and comfort of our guests are of utmost importance to us, and we're pleased to hear that our team met your expectations during this time.Thank you once again for your kind words, and we hope to have the pleasure of welcoming you back for another wonderful stay in the future.Best regards,

6/10 Okay

DINESHBHAI

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The resort was fantastic until last day when i had a fall and they sent me to hospital. Turned out it was to make money from me when my wife returned to collect baggage she was charge for using the mini bar even thought she was with me at the hospital all day and we had all inclusive package. The receptionist was just making it up to charge us. So as lovely as the hotel is I would urge you to select another place with staff who are not out to ripe you off
Stayed 12 nights in Apr 2023
Response from The Management on 17 May 2023
Dear Dineshbhai, We're truly sorry to hear about the unfortunate incident during your stay and the subsequent experience with the charges. It's disheartening to learn that your impression of our resort was marred by these incidents.Please be assured that we take such feedback seriously, as it goes against the values and standards we strive to uphold. We apologize for any inconvenience caused by the confusion with the mini bar charges. We understand your frustration and will investigate this matter further to ensure it doesn't happen again in the future.We appreciate your honesty in sharing your concerns, as it helps us address any issues and improve our services. We sincerely apologize for any inconvenience caused, and we hope that despite this experience, you may consider giving us another chance to provide you with a more enjoyable and hassle-free stay.Thank you for your feedback, and we wish you all the best in your future travels.Best regards,

8/10 Good

kavi

Liked: Cleanliness
Stayed 5 nights in Apr 2023
Response from The Management on 17 May 2023
Dear Kavi, Thank you for taking the time rating us. We hope to have the pleasure of welcoming you back in the future for another amazing stay.Best regards,

8/10 Good

Sebastien

Stayed 1 night in Apr 2023
Response from The Management on 17 May 2023
Dear Sebastien, Thank you for taking the time rating us. We hope to have the pleasure of welcoming you back in the future for another amazing stay.Best regards,

10/10 Excellent

Cyril

Stayed 1 night in Apr 2023
Response from The Management on 17 May 2023
Dear Cyril, Thank you for taking the time rating us. We hope to have the pleasure of welcoming you back in the future for another amazing stay.Best regards,

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Lovely hotel. Only issue was as a solo traveller I was made to feel a bit odd. Numerous times staff asking why I was alone, if I was single, where my wife was etc? Sometimes shouting it across a full restaurant. Seemed a bit odd. I was there for 2 nights after being in Mauritius for work,
Stayed 3 nights in Apr 2023
Response from The Management on 17 May 2023
Dear Guest, Thank you for choosing our hotel for your stay and for taking the time to share your feedback. We're glad to hear that you found our hotel lovely.However, we apologize for any discomfort caused by the inquiries from our staff regarding your solo travel. We understand that such questions may have made you feel awkward, and we sincerely apologize for any inconvenience caused. We will review this with our team to ensure that our guests' privacy and comfort are always respected.We appreciate your valuable feedback, as it helps us identify areas for improvement. We hope that this isolated incident did not overshadow your overall experience, and we would be delighted to welcome you back in the future for a more enjoyable stay.Thank you once again, and we wish you all the best in your future travels.Best regards,

8/10 Good

Sarah

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
The location for the beach and snorkelling was excellent, some of the best on the island. The gardens and their maintenance was beautiful. The resort property itself was a bit dated (clearly been updated on the cheap - painted tiles etc. ) and things weren’t repaired quickly. The breakfast was good, but we were SO pleased we didn’t go for half board or all inclusive as the evening meal and service was very poor. Also, AI supplement prices were added to most things. Would have felt very cheated by this option. Avoid and go B&B for a perfectly pleasant stay.
Stayed 9 nights in Feb 2023
Response from The Management on 17 May 2023
Dear Sarah, Thank you for sharing your feedback about your recent stay at our resort. We're glad to hear that you enjoyed the excellent location for the beach and snorkelling, as well as the beautiful gardens.We appreciate your comments regarding the property and its maintenance. Your feedback helps us identify areas where we can improve, and we will take your observations into consideration.We apologize for any inconvenience you experienced with the evening meals and service. We strive to provide a high standard of dining and service, and we regret that we fell short of your expectations on this occasion.Thank you once again for your feedback, and we hope to have the opportunity to welcome you back in the future for a more enjoyable experience.Best regards,

8/10 Good

Akshay

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The rooms and the view. Very polite people at the reception.
Stayed 2 nights in Feb 2023
Response from The Management on 17 May 2023
Dear Akshay, Thank you for taking the time to share your positive feedback about your stay at our hotel. We're delighted to hear that you enjoyed the rooms and the view, as well as the polite and helpful service from our reception team.At our hotel, we strive to provide excellent service and ensure our guests have a comfortable and memorable experience. Your kind words will be shared with our team, as it serves as encouragement to continue delivering exceptional service.Thank you for choosing our hotel, and we look forward to welcoming you back for another enjoyable stay.Best regards,

10/10 Excellent

Gillian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved my stay at Solana. The staff were so friendly and helpful with all my queries. The rooms are lovely, the beachfront was so clean and stunning. The beaches aren't overpopulated and are very quiet. The food and drink served in the hotels at this resort was delicious. There are water sports activities like a glass bottom boat tour, snorkelling, kayaking, parasailing which are included in your room booking (no additional cost). Massage was very nice, spa amenities were great. Will definitely stay here again!
Response from The Management on 17 May 2023
Dear Gillian, Thank you for sharing your wonderful experience at Solana Beach Resort! We're thrilled to hear that you had a memorable stay and that our staff provided friendly and helpful service throughout your visit. It's great to know that you enjoyed the lovely rooms, clean and stunning beachfront, and the peaceful atmosphere.We're also glad you had the opportunity to try our delicious food and drinks, and that you took advantage of the included water sports activities and spa amenities. Providing a range of enjoyable experiences for our guests is always our priority.We appreciate your kind words and look forward to welcoming you back for another fantastic stay at Solana Beach Resort in the future!Best regards,

10/10 Excellent

Antony

Response from The Management on 17 May 2023
Dear Antony, Thank you for taking the time rating us. We hope to have the pleasure of welcoming you back in the future for another amazing stay. Best regards,

2/10 Terrible

rizwanul

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
Worst hotel experience I’ve ever had. Staff’s are very unfriendly. Doesn’t know what is hospitality means. Paid $200 per night for a room but they don’t even provide a bottle of water or complementary coffee. My friend’s room had a very bad smell and they didn’t do anything. Stay away from this.
Response from The Management on 29 Dec 2022
Dear Rizwanul, Greetings from Solana Beach!Thank you for taking the time to write and let us know about your experience at Solana Beach.We sincerely regret for these inconveniences. Rest assured that we have shared your review with the entire team and your mentioned point has been taken very seriously and constructively.We sincerely hope we will be able to regain your trust and that we will have the pleasure once again to welcome you back at Solana Beach. Warm regards,

8/10 Good

Jane Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place and well worth visiting for a relaxing break. Only draw back was the fact that the all inclusive option is not really all inclusive as advertised
Stayed 9 nights in Sep 2022
Response from The Management Team on 27 Oct 2022
Dear Jane, Greetings from Solana Beach! We thank you so much for taking the time out to post a review about stay. We are so pleased to read that you have enjoyed the property. Rest assured that your mentioned point has been taken very seriously, we always looking for constructive feedback to improve our services.Your comments will serve as an added inspiration for us to consistently maintain the high standards which you have experienced during your recent stay. It has been our pleasure to look after you throughout your stay and we very much look forward to welcoming you again in the very near future.Warm regards,

10/10 Excellent

Therese

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Waking up by sound of the sea and being so so close to the turquoise sea.
Stayed 4 nights in Oct 2022
Response from The Management Team on 27 Oct 2022
Dear Therese, Greetings from Solana Beach! We thank you so much for taking the time out to post a review about your stay. We are so pleased to read that you have enjoy your holiday amongst us. It has been our pleasure to look after you throughout your stay and we very much look forward to welcoming you again in the very near future.Warm regards,

10/10 Excellent

NADARAJAH

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Sep 2022
Response from The Management on 17 May 2023
Dear Nadarajah, Thank you for taking the time rating us. We hope to have the pleasure of welcoming you back in the future for another amazing stay. Best regards,

10/10 Excellent

Mariusz

Stayed 7 nights in Sep 2022
Response from The Management on 17 May 2023
Dear Mariusz, Thank you for taking the time rating us. We hope to have the pleasure of welcoming you back in the future for another amazing stay. Best regards,

10/10 Excellent

Salvatore

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent facilities, the dining options are endless and the food is superb, excellent management, and great staff ready to make your stay memorable. will definitely come back!!!
Stayed 12 nights in Aug 2022
Response from The Management on 26 Sept 2022
Dear Salvatore, We are thrilled to read those glowing lines. It is really heartening to get your acknowledgement about the hospitality and services extended to you during your stay at our hotelThanking you once again for your feedback and we look forward welcoming you back at Solana Beach.Warm regards,

6/10 Okay

Nelesh

Liked: Cleanliness, property conditions & facilities, room comfort
Solana Beach stay
the stay was good however the entertainment at the resort was limited. Everything was an added extra and the costs where ridiculous for most things. Things like tray charge for room service etc should not be charged. Room service is a benefit of any resort. This resort wanted to charge me for bringing ice to my room...ridiculous Breakfast options was limited.
Stayed 5 nights in Jun 2022
Response from The Management Team on 30 Jun 2022
Good morning Nelesh, Thank you for taking the time to share your feedback. We are glad that you loved your stay at Solana Beach Hotel. We sincerely apologize for the inconvenience you have encountered. Rest assured that we took good note of your comments and we will do our best to enhance our guests' experiences. Wishing you a nice day ahead! Best Regards, The Management Team

8/10 Good

Thys

Liked: Staff & service
Disliked: Room comfort
Average stay
Jnr suite room was okay but not the same as advertised on internet. Their bed was uncomfortable with too much squeaking sound when you turn your body over. Cleaning was not up to standard. You wake up early and go for breakfast and swim but when you come back around 3pm room is still upside-down no cleaning done. On two occasions we had to ask broom from cleaning ladies and clean for ourselves as it was already around 4pm. Too many ants, aircon dirty with spider web. Thursday morning the was no hot water, we took cold bath. Jacuzzi bath was not working properly, when you open water it would spray water all over the bathroom. My wife had to use shower on a daily basis until our check out. Linen was only changed on Sunday night since we came on Wed. But we had pleasant stay and their food was okay. Maybe try to do steak and chips next time not cooked meat daily.
Stayed 5 nights in Feb 2022
Response from The Management Team on 7 Mar 2022
Good Afternoon Thys, Many thanks for having shared your experience with us. We are pleased that you have a pleasant stay among us. We apologize for the inconvenience you have encountered. Thank you so much for bringing this to our attention. It is always very valuable for us to understand our guest's experiences, so that we can continue to review our service standards. We have shared your comments with the management team who are very eager to analyse and work on the shortfalls in order to restore your trust in our services. Thank you again for taking the time to write your review and we sincerely look forward to another opportunity of welcoming you back in our hotel. Warm Regards, Solana Beach Hotel

10/10 Excellent

Santhia, Kingsmead

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I thoroughly enjoyed my stay at Solana. I didn’t get a friendly arrival from the front desk staff, however, housekeeping team, leisure team and the bar team made up for it and throughout my stay ensured I was catered for in every move I took. It was brilliant. They made my stay worth every minute. The food was outstanding, the drinks were refreshing. A special thank you to Chris Carpen, Ravi, Dominic, Mackline, Veena and Jayson who played a huge role. My room was spotlessly clean. The balcony view of the beach was breathtaking. The location of the hotel was easy to find. You won’t be disappointed if you were to visit Solana!
Stayed 5 nights in Feb 2022
Response from The Management Team on 7 Mar 2022
Dear Santhia, Warm greetings from Solana Beach Hotel. Thank you for taking the time to share this lovely review and for recommending our hotel. We are glad that you loved our establishment and services offered. We are sure that our team enjoyed catering for your needs as much as you enjoyed your stay. We sincerely apologies for the inconvenience you have encountered. We will ensure that this does not repeat. It was such a pleasure welcoming you. Hope to see you soon in our little paradise. Wising you a nice day ahead! Best Regards, The Management Team