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Reviews of eSuites SPA Lagoa Santa

3.5 out of 5
eSuites SPA Lagoa Santa
R. dos Operários, 735, Vila Joana Darc, Centro, Lagoa Santa, MG

Reviews

8.8

Excellent

Rating 10 - Excellent. 411 out of 732 reviews" "
Rating 8 - Good. 227 out of 732 reviews" "
Rating 6 - Okay. 65 out of 732 reviews" "
Rating 4 - Poor. 19 out of 732 reviews" "
Rating 2 - Terrible. 10 out of 732 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

9.4/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

ludimilla, Orlando

Liked: Cleanliness, amenities, property conditions & facilities
Everything was great! Just the spa isn’t that special as they mentioned.
Stayed 1 night in Mar 2024

8/10 Good

Luciano

Liked: Cleanliness, staff & service, property conditions & facilities
Great experience
Stayed 4 nights in Dec 2023

10/10 Excellent

Rodrigo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great view
Great view and great service , amazing terrace with good food.
Stayed 1 night in Oct 2023

10/10 Excellent

Kelly, Centerville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As always the location, breakfast and spa are the game changers at this awesome hotel.
Stayed 2 nights in Sep 2023

8/10 Good

Cassia

Liked: Amenities, property conditions & facilities
Good hotel. Breakfast was great.
Stayed 2 nights in Sep 2023

10/10 Excellent

Kelly, Centerville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and great food!
Stayed 1 night in Jul 2023
Response from Equipe eSuites Lagoa Santa on 5 Sept 2023
Olá Kelly,Agradecemos por compartilhar sua experiência no eSuites Lagoa Santa.Ficamos muito felizes em saber de sua satisfação, destacando o nossa localização, infraestrutura e atendimento. Todos os detalhes são pensados para uma estadia única e repleta de boas lembranças.

6/10 Okay

Nisreene, Seattle

Stayed 1 night in Jul 2023
Response from Equipe eSuites Lagoa Santa on 5 Sept 2023
Olá Nisreene, Obrigada por sua avaliação.Voltem sempre, será um prazer recebê-los!

10/10 Excellent

david

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Too much noise at the bar untill 11 pm
Stayed 14 nights in Jul 2023
Response from Equipe eSuites Lagoa Santa on 26 Jul 2023
Olá David,Obrigada por sua avaliação. Pedimos desculpas pelo ocorrido e iremos encaminhar aos setores responsáveis para que não mais ocorra.

8/10 Good

Natalicia, Washington

Travelled with family
Liked: Cleanliness, property conditions & facilities
It is very convenient.
Stayed 1 night in Jun 2023
Response from Equipe eSuites Lagoa Santa on 14 Jun 2023
Olá Natalicia,Agradecemos por compartilhar sua experiência no eSuites Lagoa Santa.Ficamos muito felizes em saber de sua satisfação. Esperamos que retorne em breve!

10/10 Excellent

Willi

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Excellent place. Rooms with lake view. Excellent breakfast
Stayed 1 night in Dec 2022
Response from eSuites Lagoa Santa on 3 Jan 2023
Prezado Willi,Obrigada por seu feedback. Esperamos que retorne em breve! Cordialmente,

10/10 Excellent

Kelly, Linden

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome location on the lake with a great spa!
Response from eSuites Lagoa Santa on 3 Jan 2023
Prezado Roberto,Obrigada por seu feedback. Esperamos que retorne em breve! Cordialmente,

8/10 Good

Corinne

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Nice hotel.
Overall the stay was good, beautiful view of the lake, safe location. The free breakfast was very good with lots of variety. The property was clean, the stafff was corteous and polite. The hotel could use some updates. Floor bathroom tiles were stained, and the bathroom could benefit from a fresh coat of paint. The bed blaket had a big hole, however the bed was soft and comfortable. I recommend this property for its safe location,views, and amenities.
Stayed 2 nights in Sep 2022
Response from eSuites Lagoa Santa on 21 Sept 2022
Bom dia Corinne,Obrigada por seu feedback. Esperamos que retorne em breve! Cordialmente,

8/10 Good

Luciana

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean and bright. Crew very friendly and acomodating. Great food.
Stayed 1 night in Aug 2022
Response from eSuites Lagoa Santa on 21 Sept 2022
Bom dia Luciana,Obrigada por seu feedback. Esperamos que retorne em breve! Cordialmente,

10/10 Excellent

Oscar

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great. The only issue is the road in front of the lake gets quite noisy in the morning
Stayed 1 night in Aug 2022
Response from Equipe eSuites on 25 Aug 2022
Olá Oscar,Obrigada pelo feedback. Esperamos revê-lo em breve!At.te,

10/10 Excellent

Antonio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good staying
Stayed 3 nights in Feb 2022
Response from eSuites Lagoa Santa on 23 Feb 2022
Antonio, obrigada por sua avaliação. Ficamos felizes em saber que teve uma boa estadia. Um registro lindo o seu! Esperamos que volte em breve! Cordialmente, Equipe eSuites Lagoa Santa

10/10 Excellent

Alberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel with great spa
Loved this place. Beautiful view from my room. Spa was amazing.
Stayed 1 night in Jan 2022
Response from eSuites Lagoa Santa on 3 Feb 2022
Alberto, obrigada por sua avaliação! Ficamos muito felizes em saber que teve uma excelente experiência em nosso hotel. Seus comentários positivos e satisfação são nossa motivação para continuar oferecendo um serviço cada vez melhor. Volte sempre, será um prazer recebê-lo!

10/10 Excellent

Alberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peaceful retreat with SPA. Beautiful hotel !!!
Loved this hotel. Peaceful place with beautiful views to the lake. Great SPA services. Very good restaurant.
Stayed 1 night in Jan 2022
Response from eSuites Lagoa Santa on 2 Feb 2022
Alberto, obrigada por sua avaliação! Ficamos muito felizes em saber que teve uma excelente experiência em nosso hotel. Seus comentários positivos e satisfação são nossa motivação para continuar oferecendo um serviço cada vez melhor. Volte sempre, será um prazer recebê-lo! Cordialmente, Equipe eSuites Lagoa Santa

8/10 Good

Daniel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022
Response from eSuites Lagoa Santa on 10 Jan 2022
Daniel, obrigada por sua avaliação! Cordialmente, Equipe eSuites Lagoa Santa

10/10 Excellent

Bradford, Goodview

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the breakfast and that it was an easy commute to BH.
Stayed 1 night in Dec 2021
Response from eSuites Lagoa Santa on 9 Dec 2021
Bradford, obrigada por sua avaliação! Esperamos que retorne em breve! Cordialmente, Equipe eSuites Lagoa Santa.

10/10 Excellent

Bradford, Goodview

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the breakfast, and the area around was very walkable and safe on the lake. Also the hotel was close to a major commuting route to Belo Horizonte MG Brazil
Stayed 4 nights in Nov 2021
Response from eSuites Lagoa Santa on 7 Dec 2021
Thank you for your review. Check back soon, we'll be honored to welcome you back to our hotel! Best regards, Lagoa Santa eSuites Team

10/10 Excellent

Bradford, Goodview

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the attentiveness of staff, the views from our room were beautiful, and the food at the restaurant was excellent.
Stayed 2 nights in Nov 2021
Response from eSuites Lagoa Santa on 2 Dec 2021
Bradford, obrigada por sua avaliação! Ficamos felizes que tenha gostado da sua hospedagem! Volte em breve! Cordialmente, Equipe eSuites Lagoa Santa.

10/10 Excellent

Carlos Roberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best one
Stayed 13 nights in Nov 2021
Response from eSuites Lagoa Santa on 30 Nov 2021
Carlos, obrigada por sua avaliação! Esperamos que volte em breve! Cordialmente, Equipe eSuites Lagoa Santa.

10/10 Excellent

Kelly, Linden

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the view of the lake and lots of great restaurants near the hotel.
Stayed 1 night in Nov 2021
Response from eSuites Lagoa Santa on 23 Nov 2021
Kelly, obrigada por sua avaliação! Esperamos que retorno em breve! Cordialmente, equipe eSuites Lagoa Santa.

10/10 Excellent

Norma, North Lauderdale

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location, I felt very safe in that hotel.
Stayed 4 nights in Nov 2021
Response from eSuites Lagoa Santa on 23 Nov 2021
Olá Norma, obrigada por sua avaliação e comentários! Esperamos que retorne em breve! Cordialmente, Equipe eSuites Lagoa Santa.

10/10 Excellent

Denilson

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2021
Response from eSuites Lagoa Santa on 21 Sept 2021
Olá Denilson, obrigada por sua avaliação! Volte em breve! Cordialmente, Equipe eSuites Lagoa Santa

8/10 Good

Kelly Carlton, Linden

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room but with ants on bed frame. Amazing view but sound and smoke from restaurant. Great staff but confusion on our second day reservation and after calling us tried to come in the room at night (good thing I had the bolt on).
Stayed 2 nights in Aug 2021
Response from eSuites Lagoa Santa on 8 Oct 2021
Prezada Kelly, obrigada por dedicar o tempo para compartilhar sua experiência conosco. Ficamos muito contentes que gostou de nossos quartos e atendimento. Infelizmente, nós não satisfizemos todas as suas expectativas. Sua opinião foi muito valiosa para nós pois estamos trabalhando para melhorar a cada dia. Ficaremos honrados de recebe-la de novo em nosso hotel! Cordialmente, Equipe eSuites Lagoa Santa

6/10 Okay

Helder

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Hotel, seems to be working short on staff, they look overworked, just doing the necessary. I guess airlines crew is being more important to then. Good location. I had another guest with me and the gave my room at oposite side of the build.
Stayed 1 night in Aug 2021
Response from eSuites Lagoa Santa on 27 Aug 2021
Prezado Helder obrigada por sua avaliação! Recebemos seus comentários e agradecemos o feedback pois somente assim podemos melhorar nossos serviços. Será um prazer recebe-lo novamente! Volte em breve! Cordialmente, equipe eSuites Lagoa Santa.

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Thank you!
Stayed 2 nights in Jul 2021
Response from eSuites Lagoa Santa on 6 Jul 2021
Obrigada por sua avaliação! Volte em breve! Cordialmente, Equipe eSuites Lagoa Santa.

10/10 Excellent

Verified traveller

Stayed 2 nights in Apr 2021
Response from eSuites Lagoa Santa on 26 May 2021
Obrigada por sua avaliação! Cordialmente, Equipe eSuites Lagoa Santa

8/10 Good

luciana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2021
Response from eSuites Lagoa Santa on 17 Mar 2021
Muito obrigada por sua avaliação, Luciana! Volte sempre! Cordialmente, equipe eSuites Lagoa Santa

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great view and very clean
Great view. Very clean. I recommend.
Stayed 1 night in Aug 2020
Response from eSuites Lagoa Santa on 18 Aug 2020
Prezado John, obrigada por seu comentário e avaliação! Volte em breve! Cordialmente, equipe eSuites Lagoa Santa.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2020
Response from eSuites Lagoa Santa on 4 Aug 2020
Muito obrigado por sua avaliação! Volte sempre! Cordialmente, equipe eSuites Lagoa Santa

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2020
Response from eSuites Lagoa Santa on 4 Aug 2020
Muito obrigado por sua avaliação! Volte sempre! Cordialmente, equipe eSuites Lagoa Santa

6/10 Okay

Magelan, Gansevoort, NY

Liked: Staff & service
The property is ok. Nothing to brag about. It did fit my needs for what I needed.
Stayed 4 nights in May 2020
Response from eSuites Lagoa Santa on 1 Jun 2020
Obrigada por sua avaliaçã! Esperamos que retorne em breve! Cordialmente, equipe eSuites Lagoa Santa.

6/10 Okay

Verified traveller

Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Mar 2020
Response from eSuites Lagoa Santa on 1 Jun 2020
Obrigada por sua avaliação! Esperamos que retorne em breve! Cordialmente, equipe eSuites Lagoa Santa.

10/10 Excellent

Verified traveller

Stayed 1 night in Feb 2020
Response from eSuites Lagoa Santa on 26 Feb 2020
Muito obrigada por sua avaliação! Cordialmente, equipe eSuites Lagoa Santa.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay
Very nice place. My room had a lake view. Restaurant was excellent. I would stay again without hesitation.
Stayed 1 night in Sep 2019

8/10 Good

Andrew

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, room comfort
Could be cleaner, but OK for a couple of nights
Stayed here for a couple of nights for business. The hotel looks nice, but they do not do a good job cleaning or maintaining the rooms. There was hair from a previous occupant on my bed and on the floor. The air conditioner was quite smelly so probably needs to have its filters cleaned. The bed is hard, and there was mould in the shower. The facilities in the hotel are OK - the lake nearby has a great running track and park fitness equipment, the gym at the hotel is OK for a hotel gym. Breakfast is fairly good. A few of the staff at the front desk speak English, which is handy for business travellers. However, don't expect anyone in the restaurant to speak anything but Portuguese. It's better than other options in the area, but I wish it was cleaner.
Stayed 2 nights in Sep 2019

10/10 Excellent

Mikulas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My second time staying here and I highly recommend
Very nice stay at eSuites SPA Lagoa Santa recently. The hotel has a nice pool and very helpful staff. Also, the restaurant is open for breakfast, lunch, and dinner. Breakfast is included and a lot to choose from. My second time staying here and I highly recommend it!
Stayed 5 nights in Jun 2019

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place for a short stop to relax
The hotel is about 15 minutes ride by car. It’s in front of Lake Santa, which has decent walking trail, surrounded by sections of restaurants and small bars where you can seat and drink a cold coconut juice fresh from the fruit.
Stayed 1 night in May 2019

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel for the money.
Really good hotel with good restaurant. The walk around the lake is nice. Good price for the experience!
Stayed 2 nights in Apr 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente hotel, specially the rooms with a porch overlooking the Santa pond. The restaurant is unbelievable good... don’t miss it. Can’t wait to go back.
Stayed 1 night in Mar 2019

10/10 Excellent

Clarissa

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel should have comforter on the bed. As frequent traveler I find blankets to be unsanitary.
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2018

6/10 Okay

Rick, Arraial d'Ajuda, BA

Travelled with family and small children
Liked: Amenities
Disliked: Cleanliness
The bathroom was dirty with plaster falling from the walls. Ants walking in and out of the bathroom window. Mold on shower door. Internet was unusable.
Stayed 1 night in Dec 2018

6/10 Okay

Verified traveller

Business traveller, Travelled with partner
Mirrors and glass were dirty with writing in the bathroom and the ac was broken. I could’ve asked for a different room but they did let me check in early and I was tired from a full day of travel. The pizzas at the restaurant are awesome!
Stayed 1 night in Nov 2018

10/10 Excellent

FERNANDA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

10/10 Excellent

Verified traveller

Stayed 1 night in May 2018