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Reviews of Hotel Benidorm Plaza

4 out of 5
Hotel Benidorm Plaza
Calle de Emilio Ortuno, 18, Benidorm, Alicante

Reviews

8.4

Very good

Rating 10 - Excellent. 111 out of 265 reviews" "
Rating 8 - Good. 115 out of 265 reviews" "
Rating 6 - Okay. 23 out of 265 reviews" "
Rating 4 - Poor. 11 out of 265 reviews" "
Rating 2 - Terrible. 5 out of 265 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, great air conditioning. Nice toiletries. A dry hotel with easy walk to front and strip.
Stayed 3 nights in Apr 2024
Response from Rossana -Guest Experience Manager on 30 Apr 2024
Dear Brian,Thank you soo much for your feedback. We hope that in your second travel to Benidorm,we can offer you much more fun! Best Regards!

10/10 Excellent

Ellen

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel . Staff friendly .
Stayed 4 nights in Mar 2024
Response from Rossana -Guest Experience Manager on 30 Mar 2024
Dear Ellen, Thank you soo much for your kind review. We are soo happy to know that we can offer you the best of us!Hope to see you soon!Kind Regards,

10/10 Excellent

Cathy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Rossana -Guest Experience Manager on 30 Mar 2024
Thank you Cathy for your best score for us.Cant wait to see you back.Send you our best regards!

10/10 Excellent

Paul

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great reception staff, helpful, friendly and funny. Thanks
Stayed 2 nights in Mar 2024
Response from Manuel Saez on 14 Mar 2024
Thank you, Paul, for your review of Hotel Benidorm Plaza. We appreciate your kind words about the fantastic hotel, and lovely staff. We're thrilled to hear that you always feel at home during your stays with us. Our team strives to provide the best value and service, and we're glad we've met your expectations. We look forward to welcoming you back again soon for another five-star experience.

8/10 Good

eva

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convience to beach and shops
Stayed 3 nights in Feb 2024
Response from Manuel Saez on 28 Feb 2024
Thank you for sharing your review! hope to see you soon!

10/10 Excellent

Gail

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight stay in a junior suite. Excellent room, fantastic views, very spacious & great choice at buffet breakfast. Room was very clean with quality complimentary toiletries & coffee machine a bonus. Will definitely return.
Stayed 1 night in Jan 2024
Response from Manuel Saez on 28 Feb 2024
Thabk you soo much Sue, Hope you can come back soon!

10/10 Excellent

kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Manuel Saez on 28 Feb 2024
Thabk you soo much Sue, Hope you can come back soon!

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay as always
We stay at this hotel every few months as we live in Spain and this is our treat this hotel is fantastic, lovely staff food is excellent very good value , we always enjoy our stay here feel at home would not stay enywell else in Benidorm, you will not be disappointed five stars
Stayed 2 nights in Jan 2024
Response from Rossana Atomei-Guest Experience Manager on 15 Jan 2024
Thank you, Stephen, for your review of Hotel Benidorm Plaza. We appreciate your kind words about the fantastic hotel, excellent food, and lovely staff. We're thrilled to hear that you always feel at home during your stays with us. Our team strives to provide the best value and service, and we're glad we've met your expectations. We look forward to welcoming you back again soon for another five-star experience.

8/10 Good

Simon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Rossana Atomei-Guest Experience Manager on 15 Jan 2024
Apreciado Simon, Muchas gracias por su puntuación. Vuelve pronto!!

10/10 Excellent

Gillian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Rossana -Guest Experience Manager on 24 Dec 2023
Thank you for sharing your review!We wish you a Merry Christmas and hope to see you soon!

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value
Very clean and well presented Good breakfast good location
Stayed 1 night in Dec 2023
Response from HBPlaza on 9 Dec 2023
Thank you very much. We look forward to serving you again.

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant stay as always
Lovely hotel stayed here lots of times can’t fault it food also excellent lots of choices and always freshly cooked wouldn’t stay any well else in Benidorm five stars
Stayed 2 nights in Nov 2023
Response from Rossana -Guest Experience Manager on 22 Nov 2023
Dear Stephne, Thank you very much for your review and for the kindness it exudes. We are delighted to have met your expectations. See you soon!

10/10 Excellent

yasmin

Stayed 1 night in Nov 2023
Response from Rossana Atomei-Guest Experience Manager on 22 Nov 2023
Gracias Yasmin !!

8/10 Good

Sue

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Benidorm
Lovely hotel Good position
Stayed 3 nights in Nov 2023
Response from Rossana Atomei-Guest Experience Manager on 22 Nov 2023
Thabk you soo much Sue, Hope you can come back soon!

6/10 Okay

Jeanette Doris

Stayed 2 nights in Nov 2023
Response from Rossana -Guest Experience Manager on 24 Dec 2023
Thank you Jeanette for your time on these feedback.Hope to see you soon. We wish you a Merry Christmas and hope to see you soon.

8/10 Good

Adam

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Rossana -Guest Experience Manager on 22 Nov 2023
Gracias Adam!!!!!Esperamos verte nuevamente pronto!!Un cordial saludo!

8/10 Good

Pankaj

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is at very convenient location. Nearby beach, food restaurants options and shopping etc. Hotel has very few options for vegetarian food. If you like sea food and meat, observed good variety in dinner. But vegetarian will starve.
Stayed 4 nights in Oct 2023
Response from Rossana -Guest Experience Manager on 22 Nov 2023
Dear Pankaj,Thank you very much for your review.We have vegetarian options on all our menus. We always have vegetables and pulses. However if you had let us know we would have offered you what you needed to make your dining experience 100% satisfactory. We hope that you will trust us again and let us demonstrate our interest in satisfying all our guests. Best regards.

8/10 Good

Susan

Travelled with group
Liked: Staff & service, room comfort
Stayed 3 nights in Oct 2023
Response from Rossana -Guest Experience Manager on 22 Nov 2023
Thank you Susan, Best Regards!!

10/10 Excellent

Steven

Stayed 5 nights in Oct 2023
Response from Rossana -Guest Experience Manager on 22 Nov 2023
Thank you Steven for your visit and review! Hope to see you soon !Best Regards!

10/10 Excellent

Kathleen

Liked: Cleanliness, amenities, property conditions & facilities
Great hotel! Would recommend staying there and will definitely be returning.
Stayed 4 nights in Oct 2023
Response from Rossana -Guest Experience Manager on 22 Nov 2023
Wow Kathleen, Thank you soo much for your kind review.Hope to see you as soon as yo can! Send you best regards!

10/10 Excellent

Gary

Travelled with group
Liked: Staff & service, room comfort
Nice hotel
Great hotel reception staff very good
Stayed 1 night in Oct 2023
Response from Rossana -Guest Experience Manager on 22 Nov 2023
Dear Gary,Thank you very much for your comment.We are very happy to hear that you had a great time.We look forward to seeing you soon!Best regards.

10/10 Excellent

Warren

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Fantastic hotel good location friendly staff clean good facilities and excellent food
Stayed 3 nights in Sep 2023
Response from Rossana -Guest Experience Manager on 22 Nov 2023
Dear Warren,Thank you very much for your comment.We appreciate the points you made in your review and above all for choosing us. We hope you will come back soon!Best regards!

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Late summer break
Very enjoyable - no complaints
Stayed 4 nights in Sep 2023
Response from Rossana -Guest Experience Manager on 22 Nov 2023
Dear David,Thank you soo much for your kind review!Hope to see you soon and spend better holidays! Best Regards!

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and tidy, great pool and all were friendly
Stayed 3 nights in Sep 2023

10/10 Excellent

Hayley

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5* hotel
Amazing hotel! Staff were helpful Room was always cleaned to a good standard Facilities were faultless Close to shops, beach and nightlife
Stayed 5 nights in Jul 2023

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2023

8/10 Good

kevin

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 5 nights in Jun 2023

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotrl was lovely, pool good, breakfast not so great.
Stayed 3 nights in Jun 2023

8/10 Good

David Flynn

Travelled with group
Liked: Cleanliness, property conditions & facilities
Stayed 7 nights in Jun 2023

10/10 Excellent

melanie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2023

10/10 Excellent

David

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel and helpful staff. Can be a bit noisy at times from the numerous stag parties which stay there.
Stayed 5 nights in Jun 2023

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel, I would recommend!!
Pool was great, had the sun most of the day with a good number of lounges. Rooms were modern and clean and the air-conditioning worked well. Location was good walking distance to beach, old town and the strip.
Stayed 5 nights in Jun 2023

10/10 Excellent

Jonathan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff. Spotless rooms. Great for older holidaymakers.
Stayed 5 nights in Jun 2023
Response from Rossana Atomei-Guest Experience Manager on 18 Jun 2023
Dear Jonathan,First of all, we would like to thank you for choosing us and for taking the time to write a review about your last stay with us and giving us the highest score. Your opinion is essential for us as it helps us to improve day by day. We are delighted to know that you enjoyed your experience with us and for your special mention of the treatment of our staff.We hope to see you again soon!Best regards!

10/10 Excellent

ORLANDO, MIAMI

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from Rossana Atomei-Guest Experience Manager on 18 Jun 2023
Muchas gracias Orlando por la máxima puntuación !Esperamos volver a recibirte nuevamente pronto!!Un cordial saludo!!!

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023
Response from Rossana Atomei-Guest Experience Manager on 18 Jun 2023
Dear David,What a pleasant surprise to see that you have given us the highest rating and therefore we understand that your stay with us has met your expectations.We hope you will come back soon!In the meantime we send you our best regards!

8/10 Good

Nicola

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This property is in a great location, clean and tidy. Staff were friendly and the breakfast was good. We had felt the rooms were a tad small as we upgraded and the bathroom facilities were quite cramped. Also wish hotels would just include the safe as it seems petty to bill on top? But all in all a good hotel.
Stayed 4 nights in May 2023
Response from Rossana Atomei-Guest Experience Manager on 18 Jun 2023
Dear Nicola,Thank you very much for your great review! We are delighted to know that you enjoyed our Hotel, our decoration, our central location in the heart of Benidorm and the attention received by the team. We take note of your suggestion and we will discuss it with management. Please come back soon, we would be delighted to welcome you again.Best regards!

10/10 Excellent

Glynn

Stayed 3 nights in May 2023

2/10 Terrible

Mandip

Stayed 4 nights in Apr 2023

8/10 Good

Leanne

Stayed 2 nights in May 2023

10/10 Excellent

Paul

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Stayed here for 3 nights with friends and have no complaints apart from my bed being a little hard but that’s personal choice Location was great would stay here again if I’m ever back in Benidorm
Stayed 3 nights in May 2023

10/10 Excellent

Tony

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel. Excellent, friendly staff. Rooms cleaned every day. Breakfast good. Pool area nice. Walking distance to everything you need, old town, new town, beach, restaurants.
Stayed 5 nights in Apr 2023

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms are clean and modern with spacious bathroom and a powerful shower. Air conditioning is good and the fridges in the rooms worked well. A 3 minute walk from the cultured old town / 15 minutes from the chavfest that is the 'strip' Very good buffet breakfast with lots of options.
Stayed 4 nights in May 2023

10/10 Excellent

Kebba

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A good hotel with helpful,friendly staff.
Stayed 3 nights in Apr 2023

8/10 Good

Moira

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short break from Alicante
We only stayed one night so didn't use any of the facilities except the bedroom which was clean and spacious. Plenty of towels,soap etc. Breakfast was included and was standard buffet breakfast,plenty of choice. Hotel is very well situated for the old town and the beach
Stayed 1 night in Apr 2023

8/10 Good

David

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Only slight complaint was tea and coffee not replaced in room. Otherwise an excellent stay and enjoyed heated pool.
Stayed 3 nights in Mar 2023

8/10 Good

Patricia

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Comments
Stay was good several problems in room headboard was not fixed to wall or bed so made a noise when one turned. The fridge had a constant buzz which was annoying so i pulled the plug over night. Wardrobe doors did not slide properly one would not even move did report this issue at reception on leaving room 719 overall would use the hotel again as its a central position for amenities.
Stayed 3 nights in Mar 2023

10/10 Excellent

susan margaret

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasant and helpful staff. Good location for shopping and the beach.
Stayed 7 nights in Mar 2023

10/10 Excellent

Geoffrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s central and friendly staff nothing is to much trouble thanks for a lovely visit
Stayed 1 night in Feb 2023
Response from MANUEL on 22 Feb 2023
Thank you very much for your comment! In our Benidorm Plaza hotel we work every day to offer our guests the best service and quality and we are glad that you have perceived it. . Finally tell you that we will be happy to welcome you again very soon! Until next time!

10/10 Excellent

Ann

Stayed 1 night in Jan 2023
Response from MANUEL on 22 Feb 2023
Thank you very much for your comment! In our Benidorm Plaza hotel we work every day to offer our guests the best service and quality and we are glad that you have perceived it. . Finally tell you that we will be happy to welcome you again very soon! Until next time!

8/10 Good

william h

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice Hotel all what you need, very close to the town and beach. Only small issue is you can hear people in the next door room when they are watching Television or loudly speaking. Small issue as it seems to be quite normal in Spain. Would use this hotel if I return to Benidorm.
Stayed 3 nights in Jan 2023
Response from MANUEL on 22 Feb 2023
Thank you very much for your comment! In our Benidorm Plaza hotel we work every day to offer our guests the best service and quality and we are glad that you have perceived it. . Finally tell you that we will be happy to welcome you again very soon! Until next time!