Standard Room, 1 King Bed
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Reviews of Bergamo Inn 21

Bergamo Inn 21
Piazza Pontida 21, Bergamo, Provincia di Bergamo

Reviews

9.0

Wonderful

Rating 10 - Excellent. 76 out of 107 reviews" "
Rating 8 - Good. 20 out of 107 reviews" "
Rating 6 - Okay. 3 out of 107 reviews" "
Rating 4 - Poor. 2 out of 107 reviews" "
Rating 2 - Terrible. 6 out of 107 reviews" "

9.6/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
lovely property - 10 mins from the main train station. right in the heart of shopping area and restaurants, bars etc.
Stayed 3 nights in Apr 2024

10/10 Excellent

Todd

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reasonably priced and convienient.
Stayed 4 nights in Apr 2024

10/10 Excellent

diego

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel. Easy self check in.
Stayed 1 night in Mar 2024

8/10 Good

Lucy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice modern hotel
Lovely modern hotel room with easy access using a code. The hotel is centrally located, and easy to find. The room was very quiet when the window was shut. Our air conditioning wouldn’t work with cold air and the room was very hot because the heating wouldn’t stay off, this meant we had to open the window and it was quite noisy with people closing doors and talking etc. overall very nice place and would stay again.
Stayed 2 nights in Feb 2024

8/10 Good

Elisabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Jetlagged Aussies
The hotel is in a great location with lots of bars and restaurants close by. Cafès abound and the bakery next door was excellent for breakfast. It is a short walk to the funicular for the Citta Alta. Access is easy by use of the PIN sent to us in advance of our stay. There was a staff member on duty when we arrived but no one was available in the morning. Overall, we enjoyed our stay. Comfortable bed, good shower and quiet room.
Stayed 2 nights in Jan 2024

10/10 Excellent

Billy

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved staying here!!! Great staff - easily can access Lecco and it was just glorious. The breakfast was my favourite part :)
Stayed 1 night in Dec 2023

8/10 Good

Juliana

Stayed 1 night in Jan 2024

10/10 Excellent

Joseph

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was very easy to nevigate, splendid room, clean and spoiling. Please be sure bypassing the ZTL area, nearby , if you are using rental car.
Stayed 2 nights in Sep 2023

6/10 Okay

Carmelisa

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Room was big and new. I did not like that that it was not clear I still owed $5 of city tax before they could provide me the key code. I was standing outside the door at 11pm trying to find the code on the registration page but it was not written anywhere that the tax was still missing. I had to call twice before I got to speak to someone to understand the issue. Then I had to fill out all of my credit card info, standing in the cold. Finally I got the key code. Arrived to find a brand new room which was nice. But the floor was cold and there were no slippers provided.
Stayed 1 night in Nov 2023

10/10 Excellent

Mat

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value for money
I usually stay in big hotel chain hotels however needing a quick stop over in Bergamo sought a local, cheap option. This was a great suite, great location, only 15 mins from Airport in the centre of Bergamo. Greeted by the most amazing ceiling. Well worth the stay and awesome value for money. So cheap for what you get.
Stayed 1 night in Nov 2023

10/10 Excellent

SARA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Paulina

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

8/10 Good

karen

Stayed 2 nights in Oct 2023

2/10 Terrible

Nick

Liked: Cleanliness
Disliked: Property conditions & facilities
Don't bother. They take your money and the Hotel management then don't care about you. Please read. Arrived 4th Oct 2023 14:30. The air con didn't work making the room hardly bareble to be in. I went to the receptionist and she was aware of it and that a service agent had been called. Early evening as we went out we saw another girl and she had no news regarding the service agent. I asked her if she had a fan for the room and she said no. 21:50 - I phoned the receptionist (Brenda) asking her to get someone from management to contact me urgently as we wanted to move out. I also sent an eMail to the Bergamo contact address stating the same. Barely slept the room was stifling. Opening the windows helped a tiny bit, but the noise from outside then disturbed us 5th Oct - On leaving in the morning we saw the first girl we saw the previous day and asked if we could have a fan for the room, she said yes and immediately got one for us. Later even with the fan on it was 29°C in the room. 6th Oct - Terrible nights sleep. Tried to contact Expedia and the Virtual Agent couldn't help !!! Pointless. 7th Oct - As we left I asked the girl when the air-con first start not working and on what date they contacted the service agent, at this point her English got pretty bad and tried to explain in Italian, which we did not understand. The hotel management, don't care. They did not respond to my eMail to them on the 4th Oct, nor did they respond to Brenda's request to contact me
Stayed 3 nights in Oct 2023

8/10 Good

Mila

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Great Place, Zero Customer Service
Great location, a fantastic design, and top quality of finishes. A really great place to stay. Since I got it on Hotels.com I thought it would be a hotel, but it is sort of a hotel room in a nice apartment building. They give you the instructions for how to get in, but you have to enter some codes into multiple electronic devices and it's late at night and you are stressed out that if one of these devices doesn't work, you'll need to get a hotel room nearby instead. Particularly quirky was the door to the actual room: there was an iPad-like device mounted on the wall by the door and when you put your code in it would say "the door is open", but it was not! Then it turned out that the actual door lock had a code device and it worked. But a lot of stress. Also, they marketed as "parking available" and then in the email they mentioned several parking lots by street name but no actual addresses! So now you have to sit with Google Maps and try finding the closest parking and we ended up parking much further out than necessary. We emailed them about the parking lot address 3-4 hrs earlier and never heard back.
Stayed 1 night in Sep 2023

2/10 Terrible

Arsenie

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst hotel experience in my life
The main disturbance of the stay was a fire alarm that went off in all rooms in the whole hotel at midnight. All guests went outside and were desperately trying to contact anyone from the hotel for a couple of hours, but it was unreachable until the morning. Guests called police and fire department which arrived and tried for a couple of hours to silence the alarm. They succeeded shortly before 2AM, until which time no one could go inside, let alone sleep. Police said that this is not the first time that fire alarm goes off in this hotel and the hotel is not reachable by phone. Aside from the great disturbance that this fire alarm caused, it is outrageous to think that the hotel would not be reached even in case of a real emergency for 12 hours per day. Moreover, hotel promised a tiny refund in exchange of silence!! This comes in addition to an awful checkin experience - I have not received the promised email with the access code until I contacted hotels com support right before my airplane to Bergamo. Since I was arriving after 11PM and the hotel is not reachable at night, I hate to think that I might have been left in front of the hotel without checkin instructions that night. Another hotel guest also confirmed to me that he also hadn’t got the code before he contacted support right before his arrival. Given the above, the broken lift, the loose door knob in the room all seem to be minor issues. This hotel is deeply unprofessional and should be avoided at all cost.
Stayed 2 nights in Aug 2023

10/10 Excellent

Yvonne

Liked: Cleanliness, amenities, property conditions & facilities
Luxurious accommodation with comfortable bed & excellent ensuite facilities. Location perfect, beside several restaurants & bars although you would never know as the sound proofing is fantastic. Plenty of shopping options within walking dustance & easy access to the old town. All within 15 mins of the airport.
Stayed 1 night in Sep 2023

10/10 Excellent

Janell

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best place to stay in bergamo!
Stayed 1 night in Sep 2023

10/10 Excellent

CHARALAMBOS

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent premises and people
Big comfortable family room and clean every day. Very good location. Friendly and customer oriented staff.
Stayed 3 nights in Aug 2023

8/10 Good

CHARALAMBOS

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

10/10 Excellent

Dominika

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing place for a good value
The place is amazing! Newly renowated, clean and in good location. Well sized bedroom fits a family of 4. Will be definitely coming back here.
Stayed 1 night in Aug 2023

10/10 Excellent

Paul

Liked: Cleanliness, property conditions & facilities, room comfort
Great boutique hotel in good location
Location is superb and there is a great wine/coffee bar right under the hotel. It is on a small piazza and lots of locals frequent the various shops and cafes. The building is old and boutique and wonderfully refurbished. Our room 404 was beautiful with a very comfortable super king bed with lovely sheets and pillows. The walk-in shower room was spacious. The “balcony” was only a one square meter space outside glass door with a head-high wall - you could see the old town if you stood on tiptoes - not really a balcony but that didn’t matter. The air conditioning worked well and the large tv had lots of channels. The hotel has four rooms on each floor around a central atrium stretching right up through the building. Check-in is unique as they send an email form which (when completed) triggers a key code for the electronic pad to open the hotel and bedroom doors. There is no staff in the hotel and only WhatsApp messaging to contact a virtual reception. The old town is a 30 minute walk up hill or you can take the bus and/or funicular- we did all of the above. The old walled town is one of the finest in northern Italy. We would happily stay here again.
Stayed 2 nights in Aug 2023

10/10 Excellent

Josephine

Stayed 1 night in Jul 2023

10/10 Excellent

Nikolay

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing rooms. A very convenient entry with the access codes. The location is perfect for walking and dining. The only problem is the parking, it is a public one and it’s about five minutes walk. The street does not allow any traffic, so you have to carry your suitcases. apart from the inconvenient parking, everything else is perfect. Nespresso coffee machine and courtesy Perrier water makes that property five star :).
Stayed 1 night in Jul 2023

10/10 Excellent

Sarah

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The property is in a great location but there is no desk or help before 3 pm. They did send email instructions for check in but where not able to be contacted beyond that.
Stayed 4 nights in Jul 2023

10/10 Excellent

Morgan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel, friendly staff :)
Stayed 2 nights in Jul 2023

10/10 Excellent

Emily

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Such a lovely surprise!
Amazing hotel! In the heart of Bergamo, with lots of lively restaurants and night life but still quiet rooms. The hotel was gorgeous and the rooms were very spacious and PERFECT for our family. Beds were amazing and the overall vibe and experience was excellent! We will be planning our future travel through Bergamo just to stay at this hotel!
Early morning view
Early morning view from our window
Late night view from our window
Beautiful ceiling in our room
Stayed 1 night in Jul 2023

10/10 Excellent

Katie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

N

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bergamo Bash
Excellent location, and great little boutique hotel which we would use again. Room was great and Bergamo is a great location to use as a base. Please be mindful this hotel has no facilities and you need to check-in via a browser to get room keys etc. but great little bar and coffee shop next door.
Stayed 2 nights in May 2023

10/10 Excellent

Talia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, lively neighborhood & trendy, clean accommodation. Highly recommended :)
Stayed 1 night in May 2023

10/10 Excellent

V Penkova

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023

8/10 Good

Karl Rainer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A littke gem when you find it.
A good concept, little to fawlt in room and bathroom. Needs somewhere to lounge when you have to wait. The girls on reception are sitting in freezing conditions. Shame on managment. Position is excellent with everything easy to walk. There is a huge shortage of taxies, although the receptionist will book one, but how do you get back? A better sign outside is needed we stood across from it and could not find it.
Stayed 4 nights in Apr 2023

10/10 Excellent

Ruslans

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2023

10/10 Excellent

Maeve

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
What l liked about the property was that it felt like going into the past with it's beautiful stone. However everything was so modern. Staff are extremely helpful and it is so clean. Very close to shops and cafe's. I would definitely recommend staying. It's just your room your getting but a lovely experience.
Stayed 4 nights in Apr 2023

10/10 Excellent

Dawn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay
Getting a deluxe double room for 2 got us two separate rooms next to each other with cute little balconies overlooking the downtown of Bergamo. There is a coffee shop next door to the right with the most amazing pastries! Convenient location to walk around downtown. The rooms were comfortable & clean with new everything. The espresso machine in the room was great!! Loved that addition!
Stayed 2 nights in Apr 2023

10/10 Excellent

elaine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An amazing hotel
This hotel is amazing and we rank it 10/10. The rooms and venue itself is stunning and right in the centre.
Stayed 1 night in Mar 2023

10/10 Excellent

Ari, Äänekoski

Liked: Cleanliness, staff & service, property conditions & facilities
The location of the property is quite nice, in the middle of everything. You can easily reach a lot of things by foot. Everything works fluently and room is clean and cozy. Very positive in all ways. Strong recommendation for this!
Stayed 4 nights in Mar 2023

10/10 Excellent

Rosemary, edinburgh

Travelled with family
Liked: Cleanliness, property conditions & facilities
Great new property that was lovely and perfect for the late Ryanair flight in Arrived with 20 euro taxi, used PIN codes to enter, had light supper and wine across the road (open until 1am) Next day late start with walk around new and old town and back to airport to collect car and head to slopes Perfect Will go again
Stayed 1 night in Mar 2023

4/10 Poor

jonida

Stayed 2 nights in Mar 2023

10/10 Excellent

Anat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

10/10 Excellent

Ciobanu

Stayed 1 night in Feb 2023

10/10 Excellent

Rod

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Long weekend with friends
Long weekend with friends. Location of Bergamo Inn is first class. Off a square with lots of bars,cafes, restaurants and shops. Walking distance to the old town which has a different feel altogether. Access to Bergamo Inn is relatively straightforward and there was someone on reception most of the time. The rooms were comfortable, spacious and very clean.
Stayed 3 nights in Feb 2023

10/10 Excellent

Philip

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Weekend Break
Great hotel, good location with nice wine bars in immediate vicinity
Stayed 3 nights in Feb 2023

10/10 Excellent

Rob

Stayed 1 night in Feb 2023

10/10 Excellent

Amal

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was one of the best stay In Bergamo
Stayed 2 nights in Feb 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2022

10/10 Excellent

Katarina

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Schöne Lage umgeben von Bars, Cafés und Restaurants. Keine 15 Minuten zu Fuß vom Parkplatz (außerhalb der ZTL), 20-30 Minuten hoch in die Altstadt. Schönes Zimmer, sauber, tolles Bad, bequemes Bett. Hat uns gut gefallen.
Stayed 1 night in Apr 2024

10/10 Excellent

theresa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Conforto, desing e experiência incrível!
Suite incrívelmente confortável! Desing, decoração perfeita, moderno, banheiro impecável com comodidades de excelente qualidade. Localização perfeita, podemospassear pelo centro da cidade a pé com muita tranquilidade, a cidade é muito romântica eechamosa, bares e restaurantes excepcionais na mesma rua do hotel.
Stayed 1 night in Nov 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023

8/10 Good

Lea

Stayed 2 nights in Nov 2023