My husband and I are travelling through Europe. When we arrived we were greeted with a lovely young girl, but that is when the friendliness stopped, from then on the staff did not smile at us once and only said hello when we approached them. We were asked to re-use our towels, if we wanted a bathrobe we had to go downstairs and organise it. There were 2 lifts and 1 was broken , it took so long that we had to use the stairs -FROM THE 6TH FLOOR, !! Regardless of this we loved Berlin and decided to extend our stay, when I rang reception to do this the girl said she was too busy and to organise it in the morning, there were conferences on and I was concerned that we woulnt have a room. The girl assured us there were plenty rooms left. When I went to reception in the morning I have never been treated with such contempt in my life ! I was told the Hotel was booked out and when I said the girl last night said there were plenty of rooms left- she checked again and then quoted a price of euro 110 when there was a rate of euro 61 advertised out the front.!! Again not one friendly gesture. I discovered my wallet was missing and I was trying to contact the bank to stop my credit card. The phone in the room was not working. I went downstairs to reception and explained my situation and was told that I need to pay upfront to use the phone, I had no money!!and on top of that it was a freecall. The same woman said I can go to the bank in the morning and do it then. Terrible service. RUDE