The positive part: Front desk/staff was friendly, our room faced the main street but was quiet when windows were closed, hotel location was excellent, easy to get to restaurants, shopping, etc. Computer station at reception for printing documents worked fine.
Not so positive part -- air conditioning only worked to a certain point then stopped; wifi spotty; room lacking a refrigerator (which is pretty standard in most hotels); housekeeping - super late, and inconsistent with what they cleaned; phone for wake up call -- not receiving calls although the front desk did call.
Overall -- Best Western will need to up their game, especially if they are trying to attract business travelers.