Dear Barbara,Thank you for taking the time to share your feedback with us. We're delighted to hear that you found our staff pleasant and helpful, and that they were able to assist you in planning your day.We're sorry to learn that the quality of our food and bathroom amenities did not meet your expectations. Your comments are valuable to us, and we will review our offerings to ensure they meet the standards our guests deserve.Regarding the room size, we understand your concerns and apologize for any inconvenience caused. We strive to provide comfortable accommodations at competitive prices, and we will take your feedback into consideration as we continue to improve.We're glad to hear that you appreciated our central location and the friendliness of our staff. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.Best Regards,Dilan,Guest Experience Team

Dear Wilfried,Thank you for sharing your feedback with us. We appreciate your comments and are glad to hear that you found our hotel's central location convenient for your stay.We apologize for the issues you encountered with the room, including the wonky thermostat and the loose toilet. Providing a comfortable and well-maintained environment for our guests is important to us, and we regret any inconvenience these issues may have caused during your stay.Please rest assured that we will address these maintenance concerns with our team to ensure that they are promptly resolved and that future guests do not experience similar issues.We appreciate your understanding and hope that despite these challenges, you were still able to enjoy your time with us.Kind regards,Dilan,Guest Experience Team

Dear Julie,Thank you for taking the time to share your feedback with us regarding your recent stay.We apologize for any discomfort you experienced due to the issues with the air conditioning in your room. Our maintenance team has been promptly notified to address this matter to ensure our guests' comfort in the future.We regret any confusion regarding the swimming pool as our hotel does not feature one. We apologize for any inconvenience this may have caused and appreciate your understanding.Your suggestion for tea and coffee options in the room is noted, and we will certainly consider this for future enhancements to improve our guests' experience.We value your patronage and hope to have the opportunity to welcome you back for a more enjoyable stay.Kind regards,Dilan,Guest Experience Team

Dear Kelly,Thank you for taking the time to share your detailed feedback regarding your recent stay with us.We're pleased to hear that overall you had a positive experience and that you found our staff to be helpful. We apologize for the initial oversight regarding your room request, but we're glad that we were able to accommodate your needs promptly and that you found the twin accessible room comfortable.We appreciate your constructive feedback regarding the bathroom accessibility and have taken note of your comments regarding the shower hose and towel rack placement. Rest assured, we will review our accessible room design to ensure that it meets the needs of all our guests, including wheelchair users.It's wonderful to hear that you enjoyed the quality of our restaurant's pizza and that you found our hotel to be clean, quiet, and well-equipped with good facilities. We're also glad that you appreciated the convenience of the tap water being drinkable.Regarding the breakfast pricing, we understand your concerns and will take your feedback into consideration for future adjustments.We're sorry to hear about the inconvenience caused by the lift for wheelchair access. We strive to provide a welcoming and accessible environment for all our guests, and we will review our accessibility procedures to ensure a smoother experience for guests with mobility needs.We're grateful for your understanding and hope to have the opportunity to welcome you back for another enjoyable stay.Kind regards,Dilan,Guest Experience Team

Dear Gianmarco,Thank you so much for your kind rating! We're delighted to hear that you had a wonderful experience during your stay with us. Your satisfaction is our top priority, and we're thrilled that we could meet your expectations. If you ever find yourself in the area again, we would be honored to welcome you back for another fantastic stay.Kind Regards,PelinGuest Experience Team

Dear Isabella,Thank you for choosing our hotel for your stay! We appreciate your feedback and are glad to hear that you had an overall positive experience. If there's anything specific you think we could improve on to make your next stay even better, please feel free to let us know. We hope to have the opportunity to welcome you back in the future for an even more enjoyable stay!Kind Regards,PelinGuest Experience Team

Dear Olivia,Thank you for choosing to stay at our hotel and for taking the time to share your experience. We are delighted to hear that you found our hotel to be lovely and well-suited for a short city break. It's great to know that you appreciated our convenient location within walking distance of good transport links, attractions, and dining options.We appreciate your feedback regarding the firmness of the beds and the room temperature. We understand that personal preferences vary, but we are glad that opening the window helped to make your stay more comfortable. Please know that we always strive to ensure our guests have a pleasant and restful experience, and your comments will be taken into consideration as we continue to improve.We are thrilled to hear that you would stay with us again, and we look forward to welcoming you back on your next visit to the area. Kind regards,Dilan,Guest Experience Team

Dear Andrew,We're delighted to hear that you found our beds comfortable during your stay. Your comfort is paramount to us, and we're sorry to hear that the air conditioning didn't meet your expectations in terms of cooling the room. We appreciate your feedback as it helps us to continuously improve our services. Please know that we will address this issue to ensure a more comfortable experience for our future guests. Thank you for choosing to stay with us, and we hope to welcome you back for an even more enjoyable stay in the future!Kind Regards,PelinGuest Experience Team

Dear Subi,Thank you for your kind words about our hotel. We're delighted to hear that you found it very nice and modern. We apologize for any inconvenience caused by the size of the rooms and the lack of amenities provided.We want to let you know that we do offer larger rooms with additional amenities, such as our Business and Superior rooms. These rooms come with more space, a working desk, and in the case of our Superior rooms, a tea and coffee setup. Additionally, we are pleased to inform you that we are now introducing minibars and safes in all of our rooms for added convenience and security.We're glad to hear that you found our location convenient with easy access to transportation, shops, and restaurants. Your feedback is valuable to us, and we hope that you will consider staying with us again in the future. We look forward to welcoming you back and providing you with an even more enjoyable experience.Best regards,PelinGuest Experience Team

Dear Lucy,Thank you for taking the time to share your feedback regarding your recent 4-night stay with us. We are delighted to hear that you had a lovely trip and that you found your room to be clean, comfortable, and quiet, providing you with the perfect environment for relaxation.We appreciate your positive comments about our convenient location, which allowed you easy access to the city center and its attractions.However, we apologize for the inconvenience regarding the lack of tea or coffee making facilities in your room. Your feedback is valuable to us, and we will certainly take it into consideration as we continually evaluate and improve our amenities.We are also sorry to hear that you did not receive a response to your emails regarding your boyfriend's surprise birthday trip. Please accept our sincerest apologies for this oversight. We always strive to make our guests' special occasions memorable, and we regret that we missed the opportunity to enhance your stay in this way.Thank you for bringing these matters to our attention, and we hope to have the opportunity to welcome you back in the future for an even more enjoyable stay.Kind regards,Dilan,Guest Experience Team

Dear Theresa,Thank you for choosing us once again! We're delighted to hear your stay was seamless and enjoyable. Our team appreciates your kind words. Looking forward to welcoming you back for more great moments.Kind regards,PelinGuest Experience Team

Dear Amber,Thank you for your perfect 10/10 rating! We are thrilled to have exceeded your expectations. Your kind words mean the world to us. We look forward to welcoming you back for another outstanding experience.Best regards,PelinGuest Experience Team

Dear Liam,Thank you so much for your perfect rating of 10 out of 10! We are truly grateful for your positive feedback and delighted to know that you had an exceptional experience. Your satisfaction is our greatest reward.We look forward to serving you again and providing another outstanding stay in the future.Warm Regards,PelinGuest Experience Team

Dear Joshua,Thank you for taking the time to provide us with your feedback and for giving us a rating of 4 out of 5. We appreciate your input, and we're glad to hear that your overall experience was positive. We look forward to welcoming you back and ensuring an even more enjoyable stay.Best Regards,PelinGuest Experience Team

Dear Susan,Thank you for sharing your experience, and we apologize for the inconveniences you faced during your stay. We want to let you know that we offer larger rooms, such as Business and Superior rooms, which may better suit your preferences for space and comfort. Additionally, we have individually controlled air conditioning in our rooms. Had we known about the issue during your stay, our team would have been more than happy to assist promptly to ensure your comfort.We appreciate your feedback and hope for the opportunity to make amends during any future visit to Berlin.Best Regards,PelinGuest Experience Team

Dear Callum,Thank you for your kind words! We're delighted to hear that you found our hotel lovely and our staff welcoming.Your feedback means a lot to us, and we look forward to the opportunity of hosting you again for another enjoyable experience.Best Regards,PelinGuest Experience Team

Dear James,Thank you for choosing to stay with us and for your rating. We appreciate your feedback and are pleased to hear that you had a positive experience. We look forward to welcoming you back in the future.Best Regards,PelinGuest Experience Team

Dear Sheila,Thank you for choosing to stay with us and for sharing your feedback. We're delighted to hear that you found our hotel to be a great and convenient place to stay, appreciating the cleanliness and location.We apologize for any inconvenience caused by the Wi-Fi, and we appreciate your understanding. Please be assured that we will address this issue to ensure a smoother and more reliable connection for our guests in the future.We look forward to welcoming you back for another enjoyable stay.Best Regards,PelinGuest Experience Team

Dear Jose,Thank you for your delightful feedback! We're thrilled to hear that our check-in staff made your arrival easy and that you found your room clean with a pleasant scent. Your suggestion regarding additional pillows is appreciated, and we'll certainly take that into consideration to enhance the comfort of our guests.We look forward to welcoming you back for another wonderful experience.Best Regards,PelinGuest Experience Team

Dear Josh,Thank you for sharing your experience with us following your visit to the Christmas markets in Berlin! We're delighted to hear that our hotel's location was ideal for your visit and that you found our accommodations to be pleasant, clean, and enjoyable during your stay. Providing a comfortable and clean environment is a priority for us, and we're thrilled that it met your expectations.It's wonderful that our location suited your needs, allowing you to fully experience the festive charm of the Christmas markets in Berlin.We truly appreciate your kind words and hope that we'll have the opportunity to welcome you back for future visits to Berlin.Kind regards,Dilan, Guest Experience Team

Dear Jayne,Thank you very much for your excellent rating! We are pleased to see that you had a positive experience, as indicated by your high rating. We look forward to welcoming you back in the future. Kind regards,Dilan, Guest Experience Team

Dear John,Thank you very much for your excellent rating! We are delighted to know that you had a satisfactory experience during your time with us. Thank you for choosing our hotel, and we look forward to hosting you again soon. Kind regards,Dilan, Guest Experience Team

Dear David Francis,Thank you very much for your excellent rating! We are delighted to know that you had a satisfactory experience during your time with us. Thank you for choosing our hotel, and we look forward to hosting you again soon. Kind regards, Dilan, Guest Experience Team

Dear Ronan,Thank you very much for your excellent rating! We are glad that you enjoyed your stay and hope to see you again very soon. Kind regards, Dilan, Guest Experience Team

Dear Sam,Thank you sincerely for your perfect rating of 5 out of 5! We are thrilled to hear that you had a wonderful experience during your stay. Your positive feedback is truly appreciated, and we look forward to the pleasure of hosting you again in the future.Warm Regards,PelinGuest Experience Team

Dear Hannah Grace,Thank you for taking the time to share your experience with us. We're delighted to hear that you had an excellent stay and that our hotel's proximity to public transportation suited your needs well.It's wonderful to know that you felt warmly welcomed during your time with us. We strive to create a comfortable and inviting atmosphere for all our guests, and we're thrilled that you felt that way.We appreciate your kind words and hope to welcome you back for another fantastic stay in the future. Kind regards, Dilan, Guest Experience Team

Dear Wayne,Thank you for sharing your recent experience with us. We're genuinely sorry to hear that your stay fell short of expectations and apologize for the inconveniences you encountered.We deeply regret that our 24-hour food availability did not meet your expectations upon arrival, and we understand the frustration caused by the delayed journey compounded by our limited options at that hour. Your feedback regarding the staff's response and their suggestion is concerning, and we'll be sure to address this internally to ensure better assistance for late-night arrivals.Regarding your room's condition, we apologize for any discomfort caused by the size and the issues with the shower unit. This is not the experience we aim to provide our guests, and we take your comments seriously. Our team will promptly investigate and address these maintenance concerns to prevent similar occurrences in the future.We understand your disappointment with the absence of a safe in the room. Your feedback helps us to prioritize enhancements in our facilities, and we'll consider this aspect for future improvements.We appreciate your feedback as it allows us to refine our services and ensure a better experience for all our guests. Should you reconsider staying with us in the future, we'd love the opportunity to provide a more positive and improved experience.Kind regards,Dilan, Guest Experience Team

Dear Christine,Thank you for sharing your feedback following your recent stay. We apologize that your experience did not meet your expectations due to the size of the rooms, lack of storage space, and missing amenities like tea/coffee making facilities and a safe in one of the rooms.Your comments about the room size and amenities are noted, and we understand how these factors affected your comfort during your stay. We'll certainly review these concerns to see how we can make improvements in these aspects to provide a more pleasant experience for our guests.We value your input and hope that despite these issues, you were able to enjoy other aspects of your visit. We appreciate your understanding and hope to have another opportunity to welcome you back for a better experience. Kind regards, Dilan, Guest Experience Team

Dear Steven,Thank you for your recent stay and for sharing your positive feedback with us. We are thrilled to hear that you found our hotel lovely and enjoyed the convenience of our location, with the metro station just a 5-minute walk away.Providing a comfortable and convenient experience for our guests is our priority, and we are delighted that you found it easy to get around during your stay.Should your travels bring you back to the area, we would be honored to welcome you again and ensure another enjoyable stay with us.Kind regards,Dilan,Guest Experience Team

Dear Leonard,Thank you for taking the time to rate your recent stay with us. We are delighted to know that you had a satisfactory experience during your time with us. We look forward to welcoming you back in the future. Kind regards,Dilan, Guest Experience Team

Dear Hardutt,Thank you for taking the time to share your feedback regarding your recent stay with us. We appreciate your comments about our friendly staff, the cleanliness of our hotel, and its convenient location.We apologize for the inconvenience caused by the limited breakfast choices and the issue with the curtain in your initial room. It's regrettable that our response regarding the curtain mishap didn't meet your expectations. Your experience does not align with the level of service we strive to provide, and we have addressed this matter with our team to ensure it doesn't recur.However, we're pleased to know that our reception staff swiftly addressed the situation by relocating you to a different room once the issue was reported. Your comfort is of utmost importance to us, and we're glad we could resolve the situation promptly.We hope to have the opportunity to welcome you back and provide you with a flawless stay in the future.Kind regards,Dilan,Guest Experience Team

Dear Yoleidy,Thank you for taking the time to share your positive experience with us! We're thrilled to hear that you enjoyed your stay at TITANIC and that you found the room comfortable and cozy. It's wonderful to know that our staff's helpful and friendly service contributed to your overall satisfaction.We look forward to welcoming you back for another excellent stay.Kind regards,Dilan, Guest Experience Team

Dear Robin,Thank you for your feedback and for choosing to stay with us. We're delighted to hear that you appreciated our quiet location, convenient access to the transport system, and the cleanliness of our hotel. Your positive comments about our friendly staff are truly appreciated.We understand that room size is an important consideration, and we want to mention that we also offer larger rooms for guests seeking more space during their stay. We appreciate your understanding and hope to welcome you back for another comfortable experience.Best regards,Dilan, Guest Experience Team

Dear Stephen James,Thank you for sharing your feedback about your recent stay with us. We're delighted to hear that you found your experience to be "bang on." We take pride in delivering a great overall experience for our guests, and your positive feedback is greatly appreciated.We understand that you found the room to be on the smaller side. While we offer a variety of room types to cater to different preferences, we will certainly take your comments into consideration as we continue to improve our accommodations.If you decide to stay with us again in the future, please don't hesitate to let us know your room size preferences, and we'll do our best to accommodate your needs.Thank you for choosing our hotel, and we look forward to welcoming you back for another excellent stay.Best regards,Dilan,Guest Experience Team

Liebe Juliana,vielen Dank für Ihre Bewertung. Wir freuen uns, dass Sie mit Ihrem Aufenthalt zufrieden waren und hoffen, dass Sie eine angenehme Zeit bei uns verbracht haben.Wir freuen uns darauf, Sie bald wieder bei uns begrüßen zu dürfen. Beste Grüße, Dilan,Guest Experience Team

Dear SOO HYUN,Thank you so much for awarding us a perfect score! We're thrilled to hear that you had such a fantastic experience during your stay with us. Your satisfaction is our ultimate goal, and your positive feedback is deeply appreciated. We look forward to welcoming you back in the future and providing you with another exceptional stay.Warm regards,PelinGuest Experience Team

Dear Galin Dimitrov,Thank you for your perfect score and kind words! We're absolutely thrilled to hear that you had an excellent experience during your stay with us. Your satisfaction means the world to us, and we're delighted that we could meet your expectations. We can't wait to welcome you back on your next visit.Warm regards,PelinGuest Experience Team

Dear Matt,Thank you for sharing your feedback about your recent stay with us. We appreciate your candid comments, and we regret to hear that your experience did not meet your expectations.We strive to offer a variety of room sizes to accommodate our guests' needs, and we apologize if the room you were allocated did not meet your expectations in terms of size. Please kindly be informed that you are more than welcome to book our Business or Superior rooms for a more spacious room. Regarding the pricing, we continuously evaluate our rates to ensure they are competitive and reflective of the quality of services and amenities we provide in a prime location.Our breakfast option is designed to offer a high-quality dining experience, and the pricing is in line with the overall standards and offerings of similar establishments in the area. Regarding the absence of water in the room, we regret any inconvenience this caused. Our team is always available to assist and address any specific requests or concerns you may have during your stay.We hope to have the opportunity to welcome you back in the future and provide a more satisfying stay.Kind Regards,PelinGuest Experience Team

Dear Ralph,Thank you for sharing your feedback regarding the absence of certain amenities in your room. We appreciate your understanding and would like to inform you that we are in the process of implementing minibars in our rooms.In the meantime, we have a 24/7 bar on-site that is always open to cater to our guests' needs. Our team is more than happy to assist you with any beverage requests during your stay.Your satisfaction is our priority, and we are continuously working to improve our services to meet the needs and expectations of our guests. We hope to have the opportunity to welcome you back and provide you with an enhanced experience during your next stay.Kind Regards,PelinGuest Experience Team

Dear Philip,Thank you for your fantastic review and for awarding us a perfect score! We are delighted that you had such an excellent experience during your stay. Your satisfaction is our utmost priority, and we are thrilled that we met your expectations. We look forward to welcoming you back in the future and providing you with another wonderful experience.Warm regards,PelinGuest Experience Team

Dear Julia,Thanks for taking the time to review your stay at our hotel. We are sorry that you were not satisfied with your stay. To better understand your concerns and work towards improvements, we would greatly appreciate it if you could provide us with more specific details about your stay. Any additional feedback you can offer would be valuable in helping us address any issues you may have encountered. We hope to welcome you back soon and that you will enjoy your next stay with us. Kind regards, Dilan, Guest Experience Team

Dear Thomas,Thank you for taking the time to share your feedback with us. We are delighted to hear that you enjoyed your room and breakfast, and that our convenient location near the U-Bahn added to your experience. It's our priority to provide our guests with a comfortable and enjoyable stay, and it's always rewarding to hear when we have succeeded.We look forward to welcoming you back in the future and providing you with another outstanding experience.Warm regards,Dilan,Guest Experience Team

Dear Alexander,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. With kind regards,Dilan,Guest Experience Team

Dear David,Thank you for sharing your feedback with us. We regret to hear that your stay fell short of your expectations. We apologize for any discomfort you experienced with the firmness of the bed, the room size, and the amenities. Your feedback is valuable to us, and we will certainly take it into consideration for future improvements.We hope that despite these inconveniences, you were able to enjoy other aspects of your stay in our wonderful city. If your travels bring you back to the area, we would appreciate another opportunity to provide you with a more comfortable and enjoyable experience.Best regards,Dilan,Guest Experience Team

Dear Ryan,Thank you for taking your time to share your recent experience with us. We take pride in your comments regarding to our dedicated team that is eagerly assisting our guests to fulfill all their needs and even go beyond their expectations. Yet we are sorry that we did not meet your expectations in terms of cleaning and the condition of the building. Please allow us to point out politely that our building and facilities regularly undergo a maintenance to detect any possible issue and take precautions as soon as possible. With that being said, it is one of our primary goals to keep the hygiene standards high and provide our guests a clean and sustainable environment. We have taken your criticism constructively and reported it to the relevant department for monitoring and the improvement. Yet we are humbled by your kind words on our committed team and the service quality which we aim to strengthen every day. We do hope to welcome you soon again in our hotel for a pleasant stay and restore your faith in us.Kind Regards,CRM Management

Dear Marie,Thanks for taking the time to review your stay at our hotel. We are pleased that you were satisfied with our hotel and the central location. We are very much looking forward to have you as our guest again.Kind regards,CRM Management

Dear Lee,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. With kind regards, Dilan,Guest Experience Team

Dear Mary,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. With kind regards, CRM Management

Dear Jason,Thank you for sharing your review. We are glad that you enjoyed your stay and hope to see you again very soon. With kind regards, CRM Management