Front of property
Check availability

Reviews of Cuttle Bridge Inn Hotel

3 out of 5
Cuttle Bridge Inn Hotel
Kingsbury Road, Minworth, Birmingham, Sutton Coldfield, England

Reviews

7.2

Good

Rating 10 - Excellent. 152 out of 569 reviews" "
Rating 8 - Good. 201 out of 569 reviews" "
Rating 6 - Okay. 107 out of 569 reviews" "
Rating 4 - Poor. 53 out of 569 reviews" "
Rating 2 - Terrible. 56 out of 569 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.0/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

4/10 Poor

Justin

Travelled with pets, Travelled with partner, Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
Booked for a supreme double but was given an at best an average double room with a skylight window which you could see out of. Arrived and no heating on in room. Mould on the tiles in the shower (bright white tile with black mould in the grout). Noise from the bar could be heard in the room and disturbed our sleep. The restaurant was on the other hand exceptional. Staff could not be anymore helpful and nothing too much trouble. Meals were great with great selections. Just a shame the room let it all down and limited parking when there was a function on, had to park offsite.
Stayed 2 nights in Mar 2024

2/10 Terrible

weixiong

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Staffs are not friendly!never come back again!
Stayed 7 nights in Feb 2024

8/10 Good

Oyindamola

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was okay, had a lovely time
Stayed 1 night in Feb 2024

4/10 Poor

Christopher

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointed
Although the staff were helpful and friendly, it’s really a hotel for builders and lorry drives who want cheap accommodation and wholesome food. Food is reasonable in ample quantities but lacks finesse. Also rather expensive for pub grub. Dinner for one with tow glasses of pretty basic white wine came to £43. Well over the top. Breakfast was chaos in terms of organisation. Overall, not for business people or families and definitely not for couples.
Stayed 3 nights in Feb 2024

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service and excellent quality. Staff were very helpful and friendly
Stayed 2 nights in Jan 2024

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended
Great place to stay, will definitely go back. Especially in Summer because of the location. Very friendly staff.
Stayed 1 night in Jan 2024

2/10 Terrible

Paul

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

WAQAS

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

6/10 Okay

Philip

Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness
Lovely hotel, shame about the bathroom
Lovely family friendly hotel, in a great location and perfect for my needs. My room was lovely, very comfortable and clean, but the bathroom was a little tired, with peeling paint and several hairs on the tiles, hence the low cleanliness mark. Still had a very pleasant stay, slept well and it was good value.
Stayed 1 night in Jan 2024

6/10 Okay

Rob

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Great staff - tired rooms
Tired rooms I’m not surprised though - I’m sure this brewery owned pub does so much money in the summer they don’t have to worry about anything else. Right by the canal. Moved from the first room as it was road side. Second room was better but you can still hear people in adjacent rooms/upstairs. Evening meal was good - breakfast was terrible but I left it late and the buffet had obviously been out for a long time. The only thing that was anywhere near edible was the toast you do yourself. Couldn’t even cut my bacon ! Seeing as last week I was in Cornwall spending 30% less on much better rooms there is definitely work that needs doing to get this up to scratch
Stayed 1 night in Jan 2024

8/10 Good

Garry

Business traveller
Liked: Cleanliness, staff & service, room comfort
Value for money
I am first to complain about this hotel and have done so recently but this time, exactly as it should have been. Clean and functional, even the bed was OK. For the price paid, i say it is very inexpensive even if a bit tired
Stayed 1 night in Jan 2024

2/10 Terrible

Kayleigh

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dont waste your money
Booked a Kingsize accessible suit, the bed wasnt even a double as it was too small the the bed base no blankets or pillows for the bed just a very thin quilt and two very thin hard pillows. It was so cold in our room as i think one of the windows is broken and doesnt seal properly. We had an accessible shower room which was absolutely filthy and covered in mould and unclean. There was still someones soap suds left all over the bathroom floor. As well as some red fluff dont even want to think what that was from. I didnt end up using the facilities as they were so disgusting the shower chair was covered in muck aswell, also we woke up to an awful smell in our bathroom from the drains i also used the toilet in the morning to find it full of mucky water yellow and brown in color. When i asked the receptionist why i had no kingsize bed she said it isnt advertised as a kingsize after proving it is she didnt offer any kind of reimbursement or change of room. That is their only accessible room so i dont understand how they have it down as kingsize at all, its more like 3/4 double. This has been my 5th visit and each time it hasnt been the best as last time i couldnt watch tv as they didnt have a working remote or tv buttons. I will not be staying here again i have tried to give this property the benefit of the doubt as its a beautiful location but the staff are way below par for customer service and cleaning
Stayed 1 night in Jan 2024

2/10 Terrible

Chris

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very dated hotel for the money there charging. Heaters in the room was not efficient enough to heat the room. Looks like the heaters have been in since it was built and not blowing any heat out. Beds was terrible to sleep in rock solid. I would not recommend this hotel!!!
Stayed 3 nights in Jan 2024

6/10 Okay

Garry

Business traveller
Disliked: Cleanliness, room comfort
very cold
Have stayed at this hotel for years now as very close to work, but is showing real signs of age and could do with a good spruce. Last night though hit new low. No heating in room, phone thermometer measured at 13degrees. I should have mentioned it but just wrapped up in the blanket and left early in morning. Breakfast selection was poor and badly cooked, hot water had tale taste spoiling the morning tea. As always pricing is competitive but in future I will pay the £30 more per night for a better hotel experience.
Stayed 1 night in Jan 2024

10/10 Excellent

Rahul, Calgary

Stayed 1 night in Jan 2024

2/10 Terrible

Victoria

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This rating is based on a 1 week stay as a hotel guest. I did not use the event or restaurant facilities. This is the most uncomfortable and disappointing hotel I have ever stayed in. The pillows are maybe an inch thick. I got an attitude thrown my way when asking for extra pillows. Which were probably an extra inch thick. The bed is thin and you can feel the springs. The housekeeping just leave towels they don’t even clean the toilet or shower (which has black mold growing). The vending machine stole my money and they said it’s not theirs so they can’t help. Hairs on the sheet. People are constantly smoking so it makes your clothes smell, I think the housekeeping smokes tbh. When we would come back there would be towels in our room and it stunk of smoke. The staff were overall rude, except for the couple people who work the bar area (I only used it to buy a water for medicine). The walls are thin, wifi is garbage, rooms are old, outdated, and uncomfortable. Location was good but that doesn’t make up for the rest. I do not recommend.
Stayed 8 nights in Dec 2023

6/10 Okay

Gavin

Business traveller
Stayed 1 night in Dec 2023
Response from Sharon on 30 Dec 2023
Good evening GavinThank you for taking time to review The Cuttle Bridge Inn, I am disappointed to hear that you did not enjoy all aspects of your stay with us, I would like to sincerely apologise for any shortcomings that you experiencedKind regardsSharon Wood

2/10 Terrible

Abid

Business traveller, Travelled with partner
Stayed 1 night in Dec 2023

6/10 Okay

Mark

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Value for money but condition of room was poor, lampshades broken, wallpaper ripped off wall, bathroom tiles stained and room smelt of strong Asian food. Breakfast ok but budget ingredients, staff are friendly and helpful
Stayed 1 night in Dec 2023
Response from Sharon on 30 Dec 2023
Good evening MarkThank you for taking time to review The Cuttle Bridge Inn, I am disappointed to hear you did not enjoy all aspects of your stay, We do hope that you will consider staying with us in the futureKind regardsSharon Wood

6/10 Okay

Benjamin

Travelled with family
Liked: Cleanliness, staff & service
Fabulous restaurant attached to a tired hotel
A simple hotel which did the job for a one night stop over. The restaurant was fabulous with exceptional food and service. However, beyond that, the hotel is very tired and although everything was functioning, it was worse for wear. The hotel warned me about their live music nights. The music itself was absolutely fine and bearable. However, the drunken revellers swearing outside until 1:45am did disturb sleep and unsettled my little boy. All staff were lovely (especially those in the morning who helped recover my little boy's teddy after we had checked out). Overall, a very mixed stay but largely did the job.
Stayed 1 night in Dec 2023
Response from Sharon on 30 Dec 2023
Good evening BenjaminThank you for such an honest review, I am so pleased we managed to recover the teddy bear. We hope to see you again soonKind regardsSharon Wood

8/10 Good

Leslie

Stayed 2 nights in Nov 2023
Response from Sharon on 30 Dec 2023
Good evening LeslieThank you for your kind review, we are delighted to hear that you ebjoyed your stay with us and we hope to see you again soonKind regardsSharon Wood

10/10 Excellent

Paa Kwesi

Stayed 1 night in Dec 2023
Response from Sharon Wood on 8 Jan 2024
Good evening,Thank you for rating The Cuttle Bridge team a 5/5We are delighted to hear that you enjoyed your stay and we hope you will come and visit us again soonKind regardsSharon Wood

4/10 Poor

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Cleanliness, room comfort
Poor
Room cold and unheated on arrival. Insufficient toiletries Mattress well past end of life. Bathroom had mould.
Stayed 1 night in Dec 2023

2/10 Terrible

Lester

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

6/10 Okay

Scott

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Room was basic and showers was disgusting and dirty with black grout that’s happened due to damp n lack of cleaning needs tiles redoing bar was nice with great friendly staff and customers
Stayed 1 night in Dec 2023

10/10 Excellent

Simon

Stayed 1 night in Dec 2023
Response from Sharon on 30 Dec 2023
Good evening SimonA 10/10, we are so pleased you enjoyed your stay, we hope to see you again soonKind regardsSharon Wood

4/10 Poor

Lewis

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Not clean (water on floor in bathroom), mould in shower, dirty, nothing like the front of the property. Rooms are so tired. Loud music until gone midnight. Was offered another room and that was even worse. Would of gone elsewhere if wasn't so tired. One of worst places I've stayed in awhile. Really disappointed given the look of the front.
Stayed 1 night in Dec 2023

2/10 Terrible

Helyn

Stayed 1 night in Dec 2023

8/10 Good

Hayley

Stayed 2 nights in Nov 2023
Response from Sharon on 30 Dec 2023
Good evening HayleyThank you for taking time to review The Cuttle Bridge Inn, we are delighted to heat you enjoyed your stay with us and we look forward to welcoming you again soonKind regardsSharon Wood

6/10 Okay

Debra

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, room comfort
Stayed 3 nights in Nov 2023
Response from Sharon on 30 Dec 2023
Good evening DebraThank you for taking time to review The Cutle Bridge team, we are pleased to hear that you enjoyed your stay with us and we hope to see you again soonKind regardsSharon Wood

8/10 Good

laura

Business traveller
Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023
Response from Sharon on 30 Dec 2023
Good evening Laura,Thank you for taking time to write a review for us. We are pleased to hear that you enjoyed your stay and we hope you will return soonKind regardsSharon Wood

2/10 Terrible

Peter

Stayed 1 night in Nov 2023

8/10 Good

Helen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is such a lovely property, and the staff are wonderful. There are areas which could benefit from refurbishment but this just adds to the character of the property! Dinner was lovely as was breakfast, we both felt so comfortable and at ease it was great We will definitely be staying there next time we are in the area
Stayed 1 night in Nov 2023
Response from Sharon on 30 Dec 2023
Good evening HelenThank you for your kind words, and for acknowledging the lovely team we have here. I am delighted to hear you had a lovely dinner and breakfast and were made to feel so welcome.We look forward to seeing you again soonKind regardsSharon Wood

10/10 Excellent

Roy

Stayed 1 night in Nov 2023
Response from Sharon Wood on 8 Jan 2024
Good evening RoyThank you for taking time to review The Cuttle Bridge team.We hope to see you again soonKind regards

4/10 Poor

Tracy

Business traveller, Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Adequate but tired and dated
Stayed 2 nights in Nov 2023

4/10 Poor

Laura

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
In desperate need of refurbishment. The staff were lovely, and tried their absolute hardest, but the rooms are dire. The bed mattress in my room was so poor I couldn’t sleep on it (you sank right to the divan base when you sat down) - on complaining to receptionist, they managed to find me a different room - which was just as bad. Light fittings above bed broken, no heating, towel rail or hand soap in bathroom, chunks missing from carpets and walls….. At breakfast I overheard a member of staff saying they had been almost fully booked for months - surely they can afford a few new mattresses and some basic maintenance? It screams of neglect.
Stayed 1 night in Nov 2023

4/10 Poor

Dave

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Room was not clean had bottle cap on the floor and dust everywhere We had no loo roll had to go ask for it no spoon for tea and no sugar the bathroom smelt like drains the bed was not comfortable at all and the pillows were very hard I had 2 controls for the tv both did not work
Stayed 1 night in Nov 2023

6/10 Okay

Andrea

Business traveller
Stayed 4 nights in Nov 2023

6/10 Okay

Mrs k jones

Travelled with family
Disliked: Cleanliness
Fine
The hotel is fine, the restaurant is in a much nicer condition than the rooms. Our bathroom had an issue with the drains or something and smelt terrible all night. The smell had gone by the morning.
Stayed 1 night in Nov 2023

4/10 Poor

Yohann

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a number of issues with our room(s)..!
There was black mould in the shower in the 1st room, which was around the whole of the bottom of the shower that was c.50cm high. It was fairly thick but I could wipe it off with my finger. After asking, they were happy to change the room for us, however we also highlighted that we had booked a king bed (but only had a double bed). FYI no rooms have a king bed, so the adverts for the inn are incorrectly listed. There was also dust all over carpet and walls (thick layer of old spider webs) in 2nd room (so at this point we started taking pictures...) Some further issues: •Shower door doesn't close properly (pic) •Radiator doesn't switch on or work. (blown fuse?) •Replacement electric heater had to be requested and eventually provided upon asking again which looks like this (pic) •Gap in the window (heard the road all night...) •Pillows are incredibly thin •Mattress is worse than one you'd have at home •The cheapest red wine at the bar is £20 but it retails at £6.95 online (https://albionwineshippers.co.uk/product/ca-del-lago-montepulciano-dabruzzo) •Tv remote didn't have a battery cover and the stand by, volume down and programme down buttons all didn't work •TV not a smart TV so can't cast (beyond freeview channels) •No hairdryer was provided To top it off, as we checked out, there was no hint of an apology for the inconvenience during our stay. There were some positives: Food was good (wings, kofte, chicken burger and nduja pizza) Shower temperature and pressure is good
Shower door slides but doesn't 100% close
Gap in the window, road side
Marks/random nails in wall
Decor looks a little sloppy
Stayed 1 night in Oct 2023

6/10 Okay

Simon

Stayed 1 night in Nov 2023
Response from Sharon on 11 Nov 2023
Good evening SimonThank you for taking time to review The Cuttle Bridge team. I am disappointed to hear that you did not enjoy all aspects of your stay with us, we sincerely apologise for any shortcomings that you experienced and hope that this experience will not deter you from coming to visit us again soonKind regardsSharon Wood

8/10 Good

Fraser

Liked: Staff & service
Hotel is a little tired. In the 2 times I have stayed there, the showers are needing cleaned up and repairs done. Door hanging off, shower constantly dripping etc. Could also do with a higher level of cleanliness. Having said that, the location is great and convenient with the canal but not so much with the sewage treatment plant nearby.
Stayed 1 night in Oct 2023
Response from Sharon on 11 Nov 2023
Good afternoon Fraser,Thank you for your feedback, it is always good to receive detailed and honest feedback, giving us the opportunity to improve our customer experience.We hope that you will come and visit us again soonKindregardsSharon Wood

10/10 Excellent

Clive

Stayed 1 night in Oct 2023
Response from Sharon Wood on 11 Nov 2023
Good afternoon CliveThank you for such a wonderful review. 10/10, the team are delighted to hear that you enjoyed your stay with us and we look forward to seeing you again soonKind regards

10/10 Excellent

Linda

Stayed 1 night in Oct 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing staff
The staff here are absolutely incredible and went above and beyond.
Stayed 5 nights in Oct 2023
Response from Sharon on 11 Nov 2023
Good afternoonThank you for lovely review, the team are delighted that you enjoyed your stay and we hope to welcome you back soonKind regardsSharon

2/10 Terrible

James

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Appalling
Our stay was very short, we checked in at 9:30 and left at 10 because the room was filthy dust everywhere, rust in the bathroom, bed sheets were dirty
Stayed 1 night in Oct 2023

10/10 Excellent

Julie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A gem of a place if you’re exhibiting/ visiting the NEC/ Central BRM & the surrounding areas. Really easy & close to everything - should you drive I might add. Shame the weather wasn’t kind this time, as the view is beautiful outside the hotel! Overall really impressed, spacious, clean & cosy rooms. I didn’t need to go anywhere else for food as everything I ordered over my 6 night stay was excellent & super value for money. Staff were lovely & helpful, they make you feel really welcome & nothing too much trouble. I will definitely be staying again. I hardly ever write a review, but I felt this hotel definitely deserved one! Great medium budget 3 star hotel. Highly recommend
Stayed 6 nights in Oct 2023

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

6/10 Okay

Matthew

Stayed 1 night in Oct 2023

4/10 Poor

nigel

Stayed 1 night in Oct 2023