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Reviews of The Craig-Y-Don Hotel

3 out of 5
The Craig-Y-Don Hotel
209-213 Central Promenade, Blackpool, England

Reviews

9.0

Wonderful

Rating 10 - Excellent. 36 out of 59 reviews" "
Rating 8 - Good. 18 out of 59 reviews" "
Rating 6 - Okay. 3 out of 59 reviews" "
Rating 4 - Poor. 0 out of 59 reviews" "
Rating 2 - Terrible. 2 out of 59 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

2/10 Terrible

Cal

Disliked: Staff & service, amenities
The manager Neil at the desk was absolutely disgusting... Iam making a formal complaint about the manager Neil and some members of staff .. be careful when you arrive ..
Stayed 2 nights in May 2024
Response from reception on 22 May 2024
We are really surprised you even have the audacity to post such a fabrication. You drank so heavily at the hotel to the extent were you are refused service then you made threats to kill to the staff and act in such an intimidating manner you left us no option to but to call the police to have you removed from the premises.

10/10 Excellent

Phil

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The only concern I had is that the hotel is not ideal for people with disabilities
Stayed 2 nights in Apr 2024
Response from Barbara on 22 May 2024
Thank you for great score

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Barbara on 22 May 2024
Thank you for great score

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Audrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

8/10 Good

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay
Stayed 2 nights in Jan 2024

10/10 Excellent

roy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023

2/10 Terrible

KEVIN

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 5 nights in Oct 2023

10/10 Excellent

Joanne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was clean and very spacious, lift good and always available. Bar and games area nice and dining room large
Stayed 2 nights in Oct 2023

8/10 Good

David

Stayed 4 nights in Sep 2023

10/10 Excellent

Martin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and tidy
Stayed 2 nights in Sep 2023

10/10 Excellent

Jill

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the first time we have stayed at the hotel and we will definitely be returning. The location is great. All the staff were lovely and couldn't do enough for you. The breakfast was fab and set you up for the day. The evening entertainment for the adults and kids was excellent. Our grandchildren have loved their stay and did not want to leave. My grandson loves the bingo and gets very excited when you get down to one number. The family room was a great size with plenty of wardrobe space and storage. We all really enjoyed our stay.
Stayed 2 nights in Aug 2023
Response from Barbara from marketing on 3 Sept 2023
Dear Guest, thank your for your brilliant feedback and awarding the hotel 10/10

10/10 Excellent

Rose

Liked: Cleanliness, staff & service, room comfort
Lovely clean friendly hotel. Breakfast was excellent. Brilliant entertainment highly recommended
Stayed 2 nights in Aug 2023
Response from Barbara from marketing on 3 Sept 2023
Dear Guest, thank you for the lovely feedback and recommendation, aslo scoring the hotel 10/10

8/10 Good

Kay

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Good hotel would definitely go back
Stayed 2 nights in Aug 2023
Response from Barbara from marketing on 3 Sept 2023
Dear Guest, thank you for your feedback and we look forward to welcoming you back.

10/10 Excellent

Arthur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
close to transport, shops and restaurants.
Stayed 4 nights in Jul 2023
Response from Barbara from marketing on 3 Sept 2023
Dear Guest, thank you for your great feedback.

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2023
Response from Barbara from marketing on 3 Sept 2023
Dear Guest, thank you for your score.

10/10 Excellent

Gavin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well located clean property with friendly staff. Excellent breakfast but bar prices are steep.
Stayed 2 nights in Jul 2023
Response from Barbara from marketing on 3 Sept 2023
Dear Guest, thank you for your comments and scoring the hotel 5/5

10/10 Excellent

G

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
3rd visit here now. Clean hotel, very friendly staff, quiet and great food and entertainment. Definitely recommend.
Stayed 2 nights in Jul 2023
Response from Barbara from marketing on 3 Sept 2023
Dear Guest, thank you for your lovely comments and recommendation.

8/10 Good

Gerard

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean & friendly
Very clean and comfortable. Good food especially breakfast. No green veg with evening meal Sat 8th july, just carrot n cauliflower:( First class entertainment will stay again Super staff ( all levels)
Stayed 2 nights in Jul 2023
Response from Barbara from marketing on 3 Sept 2023
Dear Guest, thank you for your lovely comments and we look forward to welcoming you back.

10/10 Excellent

Alan

Stayed 2 nights in Jun 2023

10/10 Excellent

Keith

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent breakfast and room
Stayed 2 nights in Jun 2023

8/10 Good

sharon

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I would of given this property 10 of 10 as we loved the refurbished rooms, the entertainment. The friendly staff and the great location but the noise from other rooms till 1 in the morning was terrible. I had 2 nights of disturbed sleep and came home tired. Walls and ceilings are paper thin
Stayed 2 nights in May 2023

10/10 Excellent

peter

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice and clean pleasant and quiet around the hotel food great as usual
Stayed 3 nights in Apr 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a lovely stay ,nice hotel ,clean and staff very nice
Stayed 3 nights in Apr 2023

10/10 Excellent

Terrence

Stayed 2 nights in Mar 2023

10/10 Excellent

Edith

Stayed 2 nights in Feb 2023

8/10 Good

daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check in was not good had to wait 40min Before room was ready. Booking in time was 3.00pm I had keys at 3.40. Good location friendly staff Food was brilliant Keith was very helpful and always looking after his tables
Stayed 3 nights in Aug 2022
Response from Barbara from marketing on 8 Sept 2022
Dear Guest, thank you for your review, we are sorry check in was delayed due to staff shortages. We are pleased to hear you enjoyed the location of the hotel and thought the food was brilliant and the staff helpful.

10/10 Excellent

Miss m

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2022
Response from Barbara from marketing on 18 Aug 2022
Thank you for your fantastic scores and we hope you will choose to stay with us again in the future

10/10 Excellent

Simon

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick check in and very friendly staff. The room was very clean and comfortable. They also had entertainment on, which we didn’t attend. The breakfast was excellent with plenty of choice. The hotel was very close to amenities. I would recommend stopping at the hotel
Stayed 1 night in Aug 2022
Response from Barbara from marketing on 18 Aug 2022
Dear Guest, thank you for your fantastic review and recommendation. We are delighted to hear you found the room clean and comfortable and plenty of choice at breakfast. We look forward to your welcome return.

10/10 Excellent

Claire

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a great overnight stay in this hotel …. Was nice and cosy … staff where great, bingo was great, somewhere to just sit and have a good wee night 😁
Stayed 1 night in Aug 2022
Response from Barbara from marketing on 18 Aug 2022
Dear Guest, thank you for you fantastic scores and we are pleased to hear you had a great stay at the Craig y Don. We hope you will choose to stay with us again on your next visit Blackpool.

8/10 Good

Errol

Stayed 1 night in Jun 2022
Response from Barbara Reception on 28 Jul 2022
Thank you for your score.

10/10 Excellent

Frank

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay
Really enjoyed my stay clean and comfortable staff where excellent can't really have any concerns would book the hotel again
Stayed 2 nights in Jun 2022
Response from Barbara Reception on 28 Jul 2022
Thank you for your fantastic score and comments, we look forward to your welcome return

10/10 Excellent

WAYNE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent staff, cleanliness and food
Staff were excellent. Hotel clean. Beeakfast was very good. For £65 per night my room was a box toom with a window facing the opposit side o building. The room on floor below was the luggage room so my room must have reolicated this a floor above Id stay here again 100% just tye cosy for the box room was dosapointing. The hotel is advertised as parking available via hotels.com. i filtered for parking when chosing my hotel and Craig y don has NO parking at all. I had to either pay for parking on an ncp or i found a spot on the rd 2 streets away
Stayed 1 night in May 2022
Response from Barbara Reception on 28 Jul 2022
Thank you for your excellent score and comments. We look forward to your welcome return

8/10 Good

Helen

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Ideal hotel for a wee break great staff entertainment will be back
Stayed 4 nights in Oct 2021

10/10 Excellent

Yvonne

Liked: Cleanliness, staff & service, property conditions & facilities
Really enjoyed our stay, staff very pleasant, room clean, entertainment very good.
Stayed 4 nights in Oct 2021

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5* hotel
The hotel was clean and fresh. The staff where amazing and friendly. Recommend anyone to stay.
Stayed 4 nights in Sep 2021
Response from bw on 23 Sept 2021
Thank you for your fantastic feedback

10/10 Excellent

eleanor, Glasgow

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and staff very friendly and helpful have been before would definitely recommend it and would go back again
Stayed 2 nights in Sep 2021
Response from bw on 23 Sept 2021
Thank you for your fantastic feedback

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2021
Response from bw on 23 Sept 2021
Thank you

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Freshly decorated,clean,great staff,seafront,would stay again hopefully next time there will be a decent coffee machine in the dining room.
Stayed 2 nights in Jun 2021

10/10 Excellent

Nicki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Great hotel and good entertainment
Stayed 2 nights in Jun 2021

8/10 Good

Valerie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Value for Money
Staff very friendly and helpful. Restaurant clean and bright, food good. Bar staff good, had a bar snack so we could have an alcoholic drink due to COVID restrictions, snack and drinks excellent value for money. We had Fishfinger and chips and toasted sandwich and chips at £4.50 each. Pint of Carling £3.60. Bedroom we paid for a sea view £10 extra per night, worth it. Bedroom clean with modern furniture, floorboards very creaky but expected for this type of old building. Bathroom fit for purpose, but very small struggle to use the shower with toilet very close to it, only toiletries is a small bar of soap. The room we had was above the bar and very noisy while music and artist were on, but did stop between 9.30-10.00pm
View
Bathroom
View by night
Stayed 2 nights in Oct 2020

10/10 Excellent

Victoria

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!!!
Basic room but great lots of entertainment. Super friendly staff. Perfect location.
Stayed 2 nights in Oct 2020

6/10 Okay

William

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 4 nights in Oct 2020

8/10 Good

J4cmo, Carlisle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only negative we could find about our stay at the hotel was, the pillows and mattress were not the most comfortable (in our room). All the staff were polite, friendly, and helpful, a real credit to the hotel. Situated close to the central pier, right on the sea front, the room was spacious and clean, breakfast was buffet-style, nice and plentiful. We also thought the price was very reasonable, paying £133 for 2 night b&b stay, midweek. The hotel seemed to have a relaxed atmosphere, but also very professional. We’re the pillows & mattress of better quality, we would have given this hotel top marks. Overall, we really enjoyed our stay, and hope to return again next year, and would recommend this hotel without any hesitation.
Stayed 2 nights in Sep 2020

8/10 Good

Tracey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend break
Second time staying here, hotel is clean and they have Covid rules in place (although a lot of people did ignore the wear a mask while in corridors rule), sanitizer available in public areas. Room was clean and comfy enough with tea and coffee facilities, staff all really friendly and hotel has entertainment at night. Well stocked bar with plenty of seating available. Breakfast was ok but could have been slightly better organised, they have people serving at the buffet but tea/coffee/juice is all shared and people were having to squeeze past others queuing for the buffet to get back to their tables. Hotel is in a really good location, easy to walk to central pier and central area and tram stop right opposite for further journeys etc. We would stay here again
Stayed 2 nights in Aug 2020

6/10 Okay

A

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Stayed 2 nights in Aug 2020

8/10 Good

Jeanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2020

10/10 Excellent

MANDY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GREAT STAY, EXCELLENT LOCATION,CLEAN . FRIENDLY
Stayed 4 nights in Oct 2019

10/10 Excellent

ALISON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A lovely break in Blackpool
We had a great time lovely people great entertainment good lager taste amazing 👍 we met some lovely people from Scotland .we will book again soon x
Stayed 2 nights in Jun 2019
Response from Barbara on 10 Jul 2019
Dear Alison, thank you for your lovely review and we are so pleased you enjoyed your holiday here at the Craig y Don. We look forward to welcoming you back in the future