Lobby sitting area
Check availability

Reviews of Zenitude Hôtel - Résidences Bordeaux Aéroport

3 out of 5
Zenitude Hôtel - Résidences Bordeaux Aéroport
33 Avenue Neil Armstrong, Merignac, Gironde

Reviews

7.8

Good

Rating 10 - Excellent. 173 out of 588 reviews" "
Rating 8 - Good. 252 out of 588 reviews" "
Rating 6 - Okay. 81 out of 588 reviews" "
Rating 4 - Poor. 51 out of 588 reviews" "
Rating 2 - Terrible. 31 out of 588 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Alvin, Moncton

Liked: Cleanliness, amenities, property conditions & facilities
I booked this hotel for two nights to be close to the airport. The staff is very kind. The room was very clean, spacious, very comfortable bed. No smell. Great little kitchenette with fridge.The hotel is located in an industrial zone, about 1 km walk from Caroline Aigle tram stop that will bring you directly into Bordeaux. Tickets are currently 1,80 € and can be purchased from a dispensing machine at each stops. The walking distance to the airport is 1,6 km or 1 mile. Cons- I couldn't figure out how to use the A/C, I even found a Youtube video - no luck. Same thing with the heated towel bar, the digital pad had a lock on it. The mini fridge dial was set to 1, so the freezer section unthawed and the veggie drawer was full of water. There was also some black mold on the glass shelf. I took care of it myself and cleaned the fridge before using it. There is a trim missing on the bottom of the tub that is a bit of an eyesore. The trim and the fridge were the first thing I saw when I entered the room. Not the best impression. Apart from that the room was nice. The hallway and door leading to the room is a bit institutionalized, really not the best impression. The hotel from outside looks great.
Stayed 1 night in May 2024

10/10 Excellent

Milko

Stayed 2 nights in Feb 2024

10/10 Excellent

Amale

Stayed 1 night in Dec 2023
Response from Candice - Adjointe de direction on 8 Jan 2024
Bonjour,Nous vous remercions pour votre annotation.En espérant vous revoir dans l'une de nos résidences.Cordialement

10/10 Excellent

Jerome

Stayed 3 nights in Dec 2023
Response from Candice - Adjointe de direction on 8 Jan 2024
Bonjour,Nous vous remercions pour votre annotation.En espérant vous revoir dans l'une de nos résidences.Cordialement

2/10 Terrible

Sarah

Stayed 1 night in Oct 2023
Response from Candice - Adjointe de direction on 26 Oct 2023
Bonjour, Suite à votre annotation pouvez-vous nous informer la raison de votre note ?Cordialement,

10/10 Excellent

Sandra

Stayed 1 night in Oct 2023
Response from Candice - Adjointe de direction on 26 Oct 2023
Bonjour,Suite à votre séjour, nous vous remercions pour votre annotation.Cordialement,

6/10 Okay

Steven

Ok for stopover if flying
Stayed 1 night in Oct 2023

6/10 Okay

Ioan-Liviu

Stayed 1 night in Sep 2023
Response from CAndice on 26 Oct 2023
Bonjour,Suite à votre séjour, nous vous remercions pour votre annotation.Cordialement,

10/10 Excellent

Manuel

Stayed 1 night in Aug 2023
Response from Candice on 26 Oct 2023
Bonjour,Suite à votre séjour, nous vous remercions pour votre annotation.Cordialement,

10/10 Excellent

Benoit

Stayed 1 night in Aug 2023
Response from Marie - Directrice on 29 Aug 2023
Bonjour,Merci pour cette note !A très bientôt

6/10 Okay

Christophe

Stayed 1 night in Aug 2023
Response from Marie - Directrice on 29 Aug 2023
Bonjour cher client, Merci d'avoir pris le temps de noter votre séjour.A bientôt,

6/10 Okay

Nadia

Stayed 1 night in Aug 2023
Response from Marie - Directrice on 29 Aug 2023
Madame,Merci d'avoir pris le temps de noter votre séjour.Belle journée,

2/10 Terrible

Elodie

Stayed 2 nights in Aug 2023
Response from Marie - Directrice on 29 Aug 2023
Bonjour chère cliente,Nous vous remercions d'avoir pris le temps de noter votre séjour.N'hésitez pas à nous détailler ce qui ne vous a pas satisfait afin que nous puissions nous améliorer.Au plaisir d'échanger.Bien cordialement,

2/10 Terrible

Marylyne

Stayed 3 nights in Aug 2023
Response from Marie - Directrice on 29 Aug 2023
Bonjour Maylyne,Nous vous remercions d'avoir pris le temps de noter votre séjour.Nous sommes désolés si vous n'avez pas été entièrement satisfaite. N'hésitez pas à nous faire part des points qui ont étés gênants afin que nous puissions nous améliorer.Nous espérons vous revoir dans de meilleures conditions.Bien cordialement,

6/10 Okay

Verified traveller

Travelled with family
Stayed 1 night in Aug 2023

10/10 Excellent

Danielle

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
All the staff were welcoming.
Stayed 2 nights in Aug 2023
Response from Marie - Manager on 29 Aug 2023
Hello dear guest,Thanks a lot for this comment and notation !W hope to see you soon again.Best rgeards,

6/10 Okay

Tatjana

Stayed 1 night in Jul 2023

8/10 Good

Karsten

Stayed 1 night in Jul 2023

8/10 Good

Denis

Stayed 1 night in Jul 2023

6/10 Okay

Clement

Stayed 1 night in Jul 2023

10/10 Excellent

chris

Stayed 1 night in Jul 2023

8/10 Good

Irshad

Stayed 1 night in Jun 2023

10/10 Excellent

Lisa

Stayed 1 night in Jun 2023

6/10 Okay

ELISABETH

Stayed 1 night in Jun 2023

10/10 Excellent

eamon

Stayed 1 night in Jun 2023

4/10 Poor

Laurie

Stayed 1 night in Jun 2023

8/10 Good

Mario

Stayed 1 night in Jun 2023

8/10 Good

Jerome

Liked: Cleanliness, amenities, property conditions & facilities
Nice, clean and quiet a jump away from the airport.
Stayed 1 night in Jun 2023

10/10 Excellent

Moana

Stayed 1 night in Jun 2023

8/10 Good

Nathalie

Stayed 1 night in May 2023

10/10 Excellent

dominique

Stayed 1 night in May 2023

8/10 Good

Genevieve

Stayed 1 night in May 2023

8/10 Good

Sébastien

Stayed 1 night in May 2023

2/10 Terrible

Silvia

Stayed 1 night in May 2023

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Stayed 1 night in Apr 2023

10/10 Excellent

angelique

Stayed 2 nights in Apr 2023

10/10 Excellent

Hervé

Stayed 2 nights in Mar 2023

10/10 Excellent

Catherine

Stayed 1 night in Mar 2023

4/10 Poor

Ali

Stayed 1 night in Mar 2023

10/10 Excellent

Adel

Stayed 1 night in Mar 2023
Response from candice on 9 Mar 2023
Bonjour,C'est avec grand plaisir que nous lisons que notre établissement vous a donné grande satisfaction et que vous avez apprécié votre séjour.Au plaisir de vous accueillir à nouveau dans nos résidences Zénitude.Cordialement,Candice - Adjointe de direction

10/10 Excellent

nathalie

Stayed 2 nights in Feb 2023
Response from Candice on 9 Mar 2023
Bonjour,C'est avec grand plaisir que nous lisons que notre établissement vous a donné grande satisfaction et que vous avez apprécié votre séjour.Au plaisir de vous accueillir à nouveau dans nos résidences Zénitude.Cordialement,Candice - Adjointe de direction

4/10 Poor

ola

Stayed 1 night in Jan 2023

8/10 Good

Pierre

Travelled with family
Liked: Cleanliness, room comfort
For a family place near airport it is great
We needed a night near the airport for an early flight. Parking was easy and the property is good. For what we needed it was great. The slight negative point would be: for us a one bedroom apartment should really have a door to the bedroom not a curtain (so our little one can sleep more easily whilst adult can stay up). So a sliding door would be best. The bath didn't have a plug (but another room had) and water couldn't stay in (after we borrowed the other plug) - shallow bath are great for kids. Otherwise it was quiet, not a new hotel but aged alright.
Stayed 1 night in Dec 2022

8/10 Good

Sonia

Travelled with family
Liked: Cleanliness, room comfort
Very good for the price
We stayed one night before our flight. Very quiet, very clean and comfortable. Close enough to the airport. On a nice day, walkable distance to the airport (20 minutes) if you want to save a 20 euro cab ride.
Stayed 1 night in Dec 2022

10/10 Excellent

JERZY

Liked: Cleanliness, amenities, property conditions & facilities
Shuttle service from Airport would be great opiton.
Stayed 1 night in Oct 2022
Response from Candice on 1 Dec 2022
Bonjour Nous tenons à vous remercier d'avoir pris le temps de nous faire part de votre annotation sur votre séjour au sein de notre résidence.Nous espérons ainsi avoir le plaisir de vous recevoir encore à Bordeaux ou dans une autre résidence de notre groupe.Bien cordialement,Candice - Adjointe de direction

10/10 Excellent

Gay Marie, Oak Ridge

Liked: Cleanliness, amenities, property conditions & facilities
Convenient location near the airport, requiring a private car. Outstanding breakfast selections! Great value. We were not given instructions for how to unlock the gate to get into the compound; we were not able to enter early and swim, although we had prior permission to do so. The Wi-Fi did not work initially; a manager later used our phones to change something on the hotel website so we could use the Wi-Fi.
Stayed 1 night in Sep 2022
Response from candice on 1 Dec 2022
Bonjour Nous tenons à vous remercier d'avoir pris le temps de nous faire part de votre annotation sur votre séjour au sein de notre résidence.Nous espérons ainsi avoir le plaisir de vous recevoir encore à Bordeaux ou dans une autre résidence de notre groupe.Bien cordialement,Candice - Adjointe de direction

8/10 Good

Samantha

Travelled with family
Liked: Room comfort
Great location
Hotel was pretty clean and the room was comfortable. The pool was quite busy during our stay so we didn’t try it out, we did however try the restaurant which had a nice range of meals. The rooms also came with a kitchen however their was no cleaning equipment for the pots and pans. The rooms weren’t sound proofed either and we could hear people walking in the rooms next to us and outside in the corridor. However the hotel of the location is great and made it a nice trip into the main town, there was a bus round the corner that ran every 10 minutes which made it easy for us to go on day trips
Stayed 2 nights in Aug 2022

8/10 Good

Amanda

Travelled with family
Liked: Room comfort
Airport stay
Nice pool , one of our rooms allocated had not been made up and smelt strongly of cigarettes . However reception were apologetic and changed rooms immediately . Good hotel for airport stay with early morning flights . Simple , good value and convenient
Stayed 1 night in Aug 2022
Response from Candice - Adjointe de direction on 4 Oct 2022
Bonjour,Nous tenons à vous remercier d'avoir pris le temps de nous faire part de votre avis sur votre séjour au sein de notre résidence.La satisfaction client est notre principale motivation.Nous espérons ainsi avoir le plaisir de vous recevoir encore à Bordeaux ou dans une autre résidence de notre groupe.Bien cordialement,

4/10 Poor

Sylwester

Stayed 1 night in Aug 2022

6/10 Okay

Verified traveller

Travelled with family and small children
Liked: Cleanliness
Room walls were paper thin, you could hear everything from the bathroom as if there were no wall at all
Stayed 1 night in Jul 2021
Response from Marie - Manager on 11 Aug 2021
Hello dear guest, Thank you for your visit at Zenitude Bordeaux Aeroport. We were happy to host you here. We are sorry that you have suffered noise pollution in your room. Don't hesitate to come at the reception so we can maybe give you another room or anything else to help you . We hope that your stay was OK as a whole. Best regards,