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Horrible despicable conditions.. please go see please for your self
RONALD
Stayed 2 nights in May 2024
Response from Manager on 22 May 2024
Hello RONALD, We value your feedback and will pass your concerns along to our management team for further review. We strive to provide a pleasant experience for all our guests.
Hello Christina, We're sorry to hear about your experience. Please feel free to reach out to us so we can address any concerns you may have. We value your feedback and would like to ensure all our guests have a pleasant stay.
Overall, we were happy with our stay. The beds, sink area, toilet and floors were really nice and clean. The only downside was with the fridge not working at times, and water would drain out onto the floor and inside area. We had to discard a container of food, because of the water draining down into it. We still enjoyed our stay at the LaQuinta Inn, and we will come back again.
Cynthia
Stayed 2 nights in May 2024
Response from Manager on 15 May 2024
Hello Cynthia, Thank you for taking the time to share feedback on your recent stay at the LaQuinta Inn. We are pleased to hear that you found the beds, sink area, toilet, and floors to be clean and comfortable. We apologize for any inconvenience caused by the fridge not working properly; your comments have been noted for further improvement. We look forward to welcoming you back on your next visit.
The experience absolutely great. Convenient for the area of the city I was in and the staff were friendly and helpful.
Jerald
Stayed 1 night in May 2024
Response from Manager on 13 May 2024
Hello Jerald,We are thrilled to hear that you had an excellent stay with us! Our team takes pride in providing top-notch service to all our guests. Thank you for choosing to stay with us, and we hope to welcome you back in the future for another fantastic experience.
6/10 Okay
Agartha
10 May 2024
Disliked: Cleanliness, amenities
Their phone did not work. The room did not have air but i can say i moved to a room with air.
Agartha
Stayed 2 nights in May 2024
Response from Manager on 11 May 2024
Hello Agartha,We apologize for the inconvenience you experienced with the phone and room air conditioning during your stay. We appreciate your understanding and proactive approach to moving to a room with the amenities you needed. Our team values your feedback and will use it to enhance our guests' experience in the future.
6/10 Okay
Tioka
10 May 2024
Liked: Staff & service, amenities
I like the area it was in! I did not the fact on the app it does not say anything about the deposit. Everything else was good!!
Tioka
Stayed 1 night in May 2024
Response from Manager on 11 May 2024
Hello Tioka,We are pleased to hear that you enjoyed the location of our hotel. We appreciate your feedback regarding the deposit information and will take it into consideration for future improvements. Thank you for choosing to stay with us!
6/10 Okay
Shakira
Travelled with family, Business traveller, Travelled with group
9 May 2024
Great
Shakira
Stayed 1 night in Apr 2024
Response from Manager on 11 May 2024
Hello Shakira,We're delighted to hear you had a positive experience with us. If you have any other feedback or suggestions to share, please do not hesitate to reach out. Your input is greatly appreciated.
8/10 Good
Alison, Friendswood
2 May 2024
Quiet area, easy check in and check out
Alison
Stayed 2 nights in Apr 2024
Response from Manager on 4 May 2024
Hello Alison,We are pleased to hear that you found our hotel's location quiet and check-in/out process easy. We appreciate your feedback and hope to welcome you back in the future.
4/10 Poor
Larry L.
30 Apr 2024
Let it suffice to say the La Quinta hotels are just no longer up to my standards! Over the years I have been a reasonably frequent visitor to the chain but since Wyndham took over management the facilities are hopelessly outdated and in a state of disrepair!!
Larry L.
Stayed 1 night in Apr 2024
Response from Manager on 2 May 2024
Hello Larry L., We appreciate your feedback on your recent stay with us. We value all guest comments to continually improve our services. Your experience will be shared with the relevant teams for further review. Thank you for choosing to stay with us, and we hope to have the chance to welcome you back in the future.
2/10 Terrible
Racquel
Travelled with family, Business traveller
27 Apr 2024
Rooms are in terrible condition. And we are waiting for a refund!
Racquel
Stayed 1 night in Apr 2024
Response from Manager on 28 Apr 2024
Hello Racquel,We appreciate your feedback and take guests' concerns seriously. For any further assistance regarding refunds, please reach out to our management team.
Everything perfect so would like to come back again
Maria
Stayed 1 night in Mar 2024
Response from Manager on 28 Apr 2024
Hello Maria,We appreciate your positive feedback and look forward to welcoming you again in the future. Thank you for choosing our hotel for your stay.
6/10 Okay
Sean
Travelled with family
27 Apr 2024
There were no sheets on the beds upon check in
Sean
Stayed 1 night in Apr 2024
Response from Manager on 28 Apr 2024
Hello Sean,We apologize for any inconvenience you may have experienced during your stay. Please feel free to contact our management team directly to address this matter further. Thank you for bringing this to our attention.
Bathroom shower did not work..water dropped all night
BRITTANY
Stayed 1 night in Apr 2024
Response from Manager on 30 Apr 2024
Hello BRITTANY,We apologize for any inconvenience you experienced during your stay. Your feedback is valuable to us and will be shared with the team to address this matter promptly. We appreciate you bringing this to our attention for further improvement.
4/10 Poor
Marshonda
25 Apr 2024
Marshonda
Stayed 1 night in Apr 2024
Response from Manager on 26 Apr 2024
Hello Marshonda,We're sorry to hear that your experience didn't meet your expectations. Please feel free to contact us directly to discuss any concerns you may have had during your stay. We value your feedback and would appreciate the opportunity to address them.
Hello Shawdra,We appreciate your positive feedback and are delighted to hear you enjoyed your stay with us. Our team works hard to provide excellent service to all our guests. Thank you for choosing to stay with us, and we hope to welcome you back in the future.
2/10 Terrible
Joshua
Travelled with partner
23 Apr 2024
Not near what the pictures look like
Joshua
Stayed 2 nights in Apr 2024
Response from Manager on 25 Apr 2024
Hello Joshua, We apologize that your stay didn't meet your expectations. We value your feedback and will share it with our team for future improvements. Your comfort and satisfaction are important to us, and we hope you will consider giving us another opportunity to better serve you in the future.
I checked in went to the room found broken chairs and doors and MOLD! went back to the lobby and checked out. Currently waiting on a refund but the phone lines are down and expedia can not get through to get the refund processed.
Stephanice
Stayed 2 nights in Apr 2024
Response from Manager on 25 Apr 2024
Hello Stephanice, We regret to hear about your experience and apologize for any inconvenience caused. Please reach out to our management directly for assistance with your refund request, as they will be able to address your concerns promptly. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back in the future.
Hello Harvey, We appreciate you choosing our hotel for your stay. If there's anything specific you would like to share about your experience, we encourage you to reach out to us directly. We value your feedback and would love to address any concerns you may have. We hope to welcome you back in the future for an even better stay.
Property, overall, seemed run down! Our beds were comfortable but the room was very run down, e.g., refrigerator that didn't work, coffee maker that was dirty, loose toilet seat, daylight gaps in the door to the room that allowed the stormy winds to come through. The place needs a major overhaul!
Suzanne
Stayed 1 night in Apr 2024
Response from Manager on 18 Apr 2024
Hello Suzanne, We appreciate your feedback and regret to hear about the inconveniences you faced during your stay. Guest satisfaction is important to us, and we value your input for our improvement. Your comments will be shared with the management team for further review of the property's condition.
6/10 Okay
Robert J
11 Apr 2024
Disliked: Amenities
Air confirmed did not work and had to switch rooms after checking in.
Robert J
Stayed 1 night in Apr 2024
Response from Manager on 12 Apr 2024
Hello Robert J, We apologize for any inconvenience you experienced with the air conditioning during your stay. Our team strives to address guest concerns promptly to ensure a comfortable stay. Your feedback is valuable for us to improve our services moving forward.
No towels, tub was dirty, sheets were dirty, half of the lights didn't work. Staff was friendly but property was horrible.
lanandra
Response from Manager on 9 Apr 2024
Hello lanandra, We appreciate your feedback and apologize for any inconvenience you experienced during your stay. Your comments have been noted and will be shared with our team for further review and improvement. Thank you for bringing this to our attention.
Property was run down. Breakfast area looked rough. Wouldnt try and eat waffles there.
Dorothy
Stayed 1 night in Apr 2024
Response from Manager on 9 Apr 2024
Hello Dorothy, We regret to hear your experience did not meet expectations. Guest feedback helps us improve, and we will address your concerns internally for future enhancements to our services. Thank you for sharing your thoughts with us.
Hello Aasia,We are pleased to hear that you had a positive experience with our staff during your stay. Your feedback is valuable to us. Thank you for sharing your review.
Horrible hotel- very dirty, holes in walls, water leaking in roof , property is filthy STAY AWAY!!!!!!!!!!!!!!!
nicholas
Stayed 1 night in Mar 2024
Response from Manager on 31 Mar 2024
Hello nicholas,We're sorry to hear about your experience, and we appreciate your feedback. We strive to maintain high cleanliness standards and address any maintenance issues promptly. Please feel free to reach out to our management team to discuss your stay in more detail.
Hello Amanda, We regret to learn that your experience fell short of expectations. Please feel free to contact us directly to discuss any concerns you may have had during your stay. Your satisfaction is our top priority.
2/10 Terrible
Aurren
25 Mar 2024
Disliked: Staff & service
Aurren
Stayed 1 night in Mar 2024
Response from Manager on 27 Mar 2024
Hello Aurren, We're sorry to hear that your experience did not meet your expectations. Please don't hesitate to contact us directly to discuss any concerns you may have had during your stay. We value your feedback and would love the opportunity to address them for you.
6/10 Okay
James
Travelled with group
24 Mar 2024
Liked: Cleanliness, staff & service
The location was not the best for safety. Everything was average, not bad . You get what you pay for. Rates were low.
James
Stayed 1 night in Mar 2024
Response from Manager on 27 Mar 2024
Hello James, We appreciate your feedback on the location and pricing of your stay. Our goal is to provide a comfortable experience for all our guests. If you have any further comments or concerns, please feel free to reach out.
6/10 Okay
Corbie
Travelled with family
24 Mar 2024
Disliked: Property conditions & facilities
Older property. First room had an unmade bed so we were switched to a different room. Needs some upgrading.
Corbie
Stayed 1 night in Mar 2024
Response from Manager on 24 Mar 2024
Hello Corbie,We apologize for any inconvenience you experienced during your stay. Your feedback is valuable to us for improving our services. We appreciate your understanding and hope to welcome you back in the future for an enhanced experience.
NOTE the rooms are nothing like the photos! Upon arrival the young man that checked me in was corky yet pleasant! The room wasn’t filthy but not exactly clean, one of the beds had no blanket and a mattress pad was given in place of it, ummmm? There were dirty foot prints in the tub :( we had trouble with our keys working as well and there are rooms were people have taken up residence as well. However the air conditioning and mini fridge worked and the beds are comfy…..
sarah Jane
Stayed 1 night in Mar 2024
Response from Manager on 24 Mar 2024
Hello sarah Jane,Thank you for sharing your experience. We appreciate your feedback and apologize for any inconvenience you encountered. We will address the issues mentioned to ensure a better stay for future guests. Your comments are valuable for us to improve our services and facilities.
10/10 Excellent
Frank
Travelled with family
17 Mar 2024
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Only one set of towels in room. No ice bucket or plastic cups to drink from. Lady at reception desk was the most courteous, competent, and professional ever at this property.
Frank
Stayed 1 night in Mar 2024
Response from Manager on 19 Mar 2024
Hello Frank,We appreciate your feedback and are pleased to hear about your positive interaction with our receptionist. Your comments about the towels, ice bucket, and cups have been duly noted for future improvements. Thank you for choosing to stay with us, and we hope to welcome you back in the future.
4/10 Poor
tricia
16 Mar 2024
No phone service. Dirty roach in room. Maintenance deferred every where. Breakfast poor. Not a good experience
tricia
Stayed 1 night in Mar 2024
Response from Manager on 17 Mar 2024
Hello tricia,We are disheartened to hear about your recent stay and appreciate your feedback. We strive to provide a positive experience for all our guests and regret any inconvenience caused. Your concerns will be shared with the relevant teams for review and improvement. Thank you for bringing this to our attention.
I would not recommend this hotel. The neighbors were noisy. I could hear them talking outside in the middle of the night and music was blasting through my hotel walls in the middle of the night. Music was so loud, I was unable to sleep.Toilet seat broken and tub looked dirty
Stephanie
Stayed 1 night in Mar 2024
Response from Manager on 16 Mar 2024
Hello Stephanie, We regret to hear about your experience and apologize for any inconvenience caused. We suggest all guests contact management directly to address any concerns for a resolution. Thank you for sharing your feedback so we can continually improve our services.
Hello Jonathan, We're sorry to hear that your experience didn't meet your expectations. Please feel free to contact us directly to discuss any concerns you may have had during your stay. We value your feedback and would like the opportunity to address them.
The Fridge Didn’t work. Toilet Barely Flushed and the lamp in the room the wires were cut!! And before we even checked out they knocked on the door to see if they could take the sheets and it was only 9:30. And the worst thing was the lock on the top of the door for extra security was broken off!! Worst place I’ve ever stayed at!!
Brittany
Stayed 1 night in Mar 2024
Response from Manager on 12 Mar 2024
Hello Brittany, We appreciate you sharing your feedback with us. Our team values all comments and will address these areas for improvement. Thank you for bringing these concerns to our attention.
No proper lock. Light already damaged. Switches all loose contact.
Rajesh
Stayed 1 night in Mar 2024
Response from Manager on 9 Mar 2024
Hello Rajesh,We appreciate your feedback and apologize for any inconvenience this may have caused. Your comments have been noted for our ongoing improvement efforts. Please feel free to reach out to our management team for further assistance.
Lights in the room didn’t work and that bathtub was filthy
Jay
Stayed 1 night in Mar 2024
Response from Manager on 6 Mar 2024
Hello Jay, We apologize for the inconvenience you experienced during your stay. Your feedback is valuable, and we have shared it with our maintenance and housekeeping teams for improvement. We hope you will consider visiting us again in the future for a better experience.
4/10 Poor
Rosa
4 Mar 2024
Disliked: Property conditions & facilities
Rosa
Stayed 1 night in Mar 2024
Response from Manager on 6 Mar 2024
Hello Rosa, We're sorry to hear that your experience didn't meet your expectations. Please feel free to contact us directly with any specific feedback you may have from your stay so we can address it accordingly. We value all guest input to improve our services.
The ladies at check-in were super nice and helpful. Great staff and maid service
McKay
Stayed 1 night in Mar 2024
Response from Manager on 3 Mar 2024
Hello McKay,We are thrilled to hear that you found our check-in staff and maid service exceptional during your stay. Providing top-notch service is always our priority. Your kind words will be passed along to our team for their hard work and dedication. Thank you for choosing to stay with us!
10/10 Excellent
James
27 Feb 2024
Liked: Cleanliness, staff & service
It's ok
James
Stayed 2 nights in Feb 2024
Response from Manager on 1 Mar 2024
Hello James,We appreciate your feedback and value your opinion. Should you have any further concerns, please reach out to our management team directly. Your comments are important for our continuous improvement.
Dirty. No iron, only one lightbulb in lamps. No face towels. No phone in room.
Dudley
Stayed 2 nights in Feb 2024
Response from Manager on 29 Feb 2024
Hello Dudley, We're sorry to hear about your experience and appreciate your feedback. Please feel free to reach out to our management team directly to address any concerns you may have from your stay. Thank you for bringing these details to our attention so we can improve our services.
6/10 Okay
Brandy
25 Feb 2024
Decent for price
Brandy
Stayed 3 nights in Feb 2024
Response from Manager on 28 Feb 2024
Hello Brandy, We appreciate your feedback and are pleased to hear that you found value in our pricing. Your comments help us in our continuous effort to provide excellent service to our guests. If you have any further comments or suggestions, please feel free to reach out to us directly.
Hello Ashley,We appreciate you choosing to stay with us and are glad to hear you had a wonderful experience at our hotel. If you have any further comments or suggestions, please feel free to contact us directly.
Hello Beth, We apologize for any inconvenience caused by the lack of a recliner in your room, and appreciate you bringing this to our attention. Our team will ensure the room information is updated for future guests. Thank you for your feedback, and we hope to welcome you back soon.
Hello Curry, We're sorry to hear that your experience didn't meet your expectations. Please feel free to reach out to us with any feedback so we can address any concerns you may have. We hope to welcome you back for an improved stay in the future.
I was put on the second floor of the hotel with my handicap mother in law! Half the lights did not work and we had absolutely zero towels and wash rags!
Jessica
Stayed 2 nights in Feb 2024
Response from Manager on 22 Feb 2024
Hello Jessica, We appreciate you sharing your experience with us and apologize for any inconvenience you faced. Our team always strives to provide a comfortable stay for all guests. Should you have any future concerns, please don't hesitate to reach out to our management team for further assistance.
Hello Tiffany N,We are delighted to hear that you found your room clean during your stay. Our team strives to maintain high standards of cleanliness and comfort for all our guests. Should you have any further feedback or suggestions, please feel free to reach out to our management team. Thank you for choosing to stay with us.
Hello Freddie,We are delighted to hear you had a wonderful experience at our hotel! If you have any further comments or suggestions, please do not hesitate to reach out. We look forward to welcoming you back in the future.
Had to wait another 45 min for room to be ready; sheets were dirty, smelled like smoke with no option for smoke room or not. Unsat!
Richard
Stayed 1 night in Feb 2024
Response from Manager on 19 Feb 2024
Hello Richard, We apologize for any inconvenience you experienced and encourage you to reach out to our management team to further discuss your concerns. We appreciate your feedback as it helps us continue to improve our guest experience.
Do not go here. Holes in the doors in the bathroom like it was kicked in. Dirt all over he floors. Looked like the room was unfinished with paint chipped overywhere. Tv wouldnt work. Not to mention the front desk guy was overly nice in an inappropriate way.
love2laugh
Response from Manager on 17 Feb 2024
Hello love2laugh,We appreciate your feedback and apologize for any inconvenience during your stay. Guest satisfaction is important to us, and we take all comments seriously to enhance our services. For any further assistance, please feel free to reach out to our management team.
Hello Damon,We're sorry to hear that your experience didn't meet your expectations. Please don't hesitate to reach out to us directly to discuss any concerns you may have had during your stay. We value your feedback and would like the opportunity to address any issues you encountered.