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Reviews of Omni Parker House

4 out of 5
Omni Parker House
60 School St, Boston, MA

Reviews

8.8

Excellent

Rating 10 - Excellent. 1612 out of 2632 reviews" "
Rating 8 - Good. 599 out of 2632 reviews" "
Rating 6 - Okay. 230 out of 2632 reviews" "
Rating 4 - Poor. 130 out of 2632 reviews" "
Rating 2 - Terrible. 61 out of 2632 reviews" "

9.0/10

Cleanliness

9.4/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Nancy

Liked: Cleanliness, property conditions & facilities
Clean and great staff.
Stayed 3 nights in Apr 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
It was an historical property. Food and atmosphere in the restaurants was great. The bed was soft and comfortable. They were very accommodating with storing your luggage after checkout so that you could explore the city and the Freedom Trail. Would definitely stay here again.
Stayed 1 night in May 2024

10/10 Excellent

Kari

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrific central location, close to the T station, great staff. Didn't like noise from adjacent rooms (lack of insulation).
Stayed 5 nights in Apr 2024

8/10 Good

rebecca

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Turns out the main restaurant no longer serves dinner- only choice is bar food. The property is historic, so it is very dated-looking, but that fits its age. Occasional street noise woke us up some nights, but the hotel itself was quite quiet and comfortable.
Stayed 5 nights in May 2024

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
I loved the bed and the sheets, the elegance of the hotel and the history. I was disappointed that the restaurant was no longer open for dinner. But I love have a mini Boston Cream Pie for breakfast!
Stayed 2 nights in May 2024
Response from David on 7 May 2024
Thank you for staying with us. Your comments and feedback are greatly welcomed and appreciated!Best, Guest Relations Manager

10/10 Excellent

Stuart, Farmville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024

10/10 Excellent

Patricia

Travelled with group
Loved: The history The staff Professional, warm, kind The best hotel stay Thank you
Stayed 4 nights in May 2024

10/10 Excellent

Michael

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great location and very helpful and friendly staff.
Stayed 4 nights in May 2024
Response from David on 7 May 2024
Thank you for staying with us. Your comments and feedback are greatly welcomed and appreciated!Best, Guest Relations Manager

8/10 Good

Fadi, Fairfield

Travelled with family
Liked: Cleanliness, staff & service, amenities
It’s Ok for 180 years old hotel Time stop way back Bathrooms pretty small
Stayed 1 night in May 2024
Response from David on 7 May 2024
Thank you for staying with us. Your feedback is greatly welcomed and appreciated!Best, Guest Relations Manager

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Central to almost everything we wanted to do.
Stayed 4 nights in May 2024
Response from David on 7 May 2024
Thank you for staying with us. Your comments and feedback are greatly welcomed and appreciated!Best, Guest Relations Manager

10/10 Excellent

Donald

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central location close to subways and historical sites. Nice bar and the dining room is beautiful. Staff helpful
Stayed 5 nights in Apr 2024
Response from David on 7 May 2024
Thank you for staying with us. Your comments and feedback are greatly welcomed and appreciated!Best, Guest Relations Manager

8/10 Good

Brad

Travelled with partner
Liked: Cleanliness, staff & service
I did not like the fact we had no air conditioner or heater in our room!! They did bring a fan up to the room which was helpful
Stayed 2 nights in May 2024
Response from David on 7 May 2024
Thank you for staying with us. If you would like to discuss your stay further, please call the hotel directly and ask to speak with the Front Office Manager on duty.

2/10 Terrible

Alexandra

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in May 2024
Response from David on 7 May 2024
Thank you for staying with us. If you would like to discuss your stay further, please call the hotel directly and ask to speak with the Front Office Manager on duty.

10/10 Excellent

Mindi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Interesting history & great staff!
Stayed 2 nights in May 2024
Response from David on 7 May 2024
Thank you for staying with us. Your comments and feedback are greatly welcomed and appreciated!Best, Guest Relations Manager

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024
Response from David on 7 May 2024
Thank you for staying with us. Your feedback is greatly welcomed and appreciated!Best, Guest Relations Manager

10/10 Excellent

Francesca

Liked: Cleanliness, staff & service, amenities
This is an old property, that could use some paint and a little TLC, but full of history and so convenient that it's a wonderful place to stay. I would definitely stay there again.
Stayed 2 nights in Apr 2024
Response from David on 7 May 2024
Thank you for staying with us. We agree. Your comments and feedback are greatly welcomed and appreciated!Best, Guest Relations Manager

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is in a perfect location. The staff was very inviting and knowledgeable about the history of the building and the events that took place at the Hotel. The Perfect place to stay in Boston.
Stayed 4 nights in Apr 2024
Response from David on 30 Apr 2024
Thank you for staying with us. Your comments and feedback are greatly welcomed and appreciated!Best, Guest Relations Manager

10/10 Excellent

jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from David on 1 May 2024
Thank you for staying with us. Your feedback is greatly welcomed and appreciated!Best, Guest Relations Manager

10/10 Excellent

Mark, Centreville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely dog friendly in the middle of Boston and historic. We loved our stay there!
Stayed 2 nights in Apr 2024
Response from David on 30 Apr 2024
Thank you for staying with us. Your comments and feedback are greatly welcomed and appreciated!Best, Guest Relations Manager

10/10 Excellent

James

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central location and easy walking to dining, shopping, entertainment and sporting events.
Stayed 4 nights in Apr 2024
Response from David on 29 Apr 2024
Thank you for staying with us. Your comments and feedback are greatly welcomed and appreciated!Best, Guest Relations Manager

6/10 Okay

Laura

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
My room didn’t have fridge and thought it came with it. Also I was disgusted to see a used soap still in the shower from previous guest of the room. Also restaurants had limited hours. Had to go outside the hotel to get food.
Stayed 1 night in Apr 2024
Response from David on 29 Apr 2024
Thank you for your feedback. Please accept our sincerest apology for the experience that you had. Your feedback has been shared with the appropriate team to improve our overall service. Thank you for staying with us. Best, Guest Relations Manager

10/10 Excellent

Lacie

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the history and character in this hotel.
Stayed 3 nights in Apr 2024
Response from David on 29 Apr 2024
Thank you for staying with us. Your comments and feedback are greatly welcomed and appreciated!Best, Guest Relations Manager

10/10 Excellent

Holly

Travelled with family
Historic and charming Great location - accessible from BOS Logan airport by SL1 to fee connection on Red Line (take Towards Alewife for two stops to Park Station). Also walkable 5-10 min to orange, blue and green line stations.
Stayed 1 night in Apr 2024
Response from David on 29 Apr 2024
Thank you for staying with us. Your comments and feedback are greatly welcomed and appreciated!Best, Guest Relations Manager

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderfully professional and courteous staff. Well done!
Stayed 1 night in Apr 2024
Response from David on 29 Apr 2024
Thank you for staying with us. Your comments and feedback are greatly welcomed and appreciated!Best, Guest Relations Manager

10/10 Excellent

Jodi R

Good location, old hotel with history. I was able to check in early, and my requests were honored. Richard who checked me in was excellent, he went over every detail and a great attitude.
Stayed 1 night in Apr 2024
Response from David on 29 Apr 2024
Thank you for staying with us. Your comments and feedback are greatly welcomed and appreciated!Best, Guest Relations Manager

10/10 Excellent

Lindsay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was there for the Boston Marathon and the staff was so kind and accommodating. I’ll definitely visit again!
Stayed 3 nights in Apr 2024
Response from David on 29 Apr 2024
Thank you for staying with us. Your comments and feedback are greatly welcomed and appreciated!Best, Guest Relations Manager

10/10 Excellent

William, Ashaway

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from David on 29 Apr 2024
Thank you for staying with us. Your feedback is greatly welcomed and appreciated!Best, Guest Relations Manager

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from David on 29 Apr 2024
Thank you for staying with us. Your feedback is greatly welcomed and appreciated!Best, Guest Relations Manager

10/10 Excellent

sara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its a wonderful old hotel in a great location
Stayed 1 night in Dec 2023
Response from David on 26 Apr 2024
Thank you for staying with us. Your comments and feedback are greatly welcomed and appreciated!Best, Guest Relations Manager

8/10 Good

Mei

Liked: Staff & service
Stayed 1 night in Apr 2024
Response from David on 24 Apr 2024
Thank you for staying with us. Your feedback is greatly welcomed and appreciated! Best, Guest Relations Manager

10/10 Excellent

Suwitda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My identical twin sister and I love staying at Omni Parker Hotel. This hotel is one of the most beautiful landmarks of Boston. We enjoy learning the history and the beautiful architectures of the hotel. The room is very clean, and comfortable. The staffs are very friendly and helpful. We love the location of the hotel that is close to restaurants, coffee shops, shopping areas, and subway. We will definitely be back again.
Stayed 4 nights in Apr 2024
Response from David on 24 Apr 2024
Thank you for staying with us. Your feedback is greatly welcomed and appreciated! Best, Guest Relations Manager

10/10 Excellent

Berit, Portland

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I have stayed at the Omni Parker House a few times before, and find its central location very convenient. The building is old, and the interior comes across as a little "tired", but it makes up for it with its vintage charm. I also think it is a pretty good value.
Stayed 1 night in Apr 2024
Response from David on 22 Apr 2024
Thank you for staying with us. Your comments and feedback are greatly welcomed and appreciated! Best, Guest Relations Manager

8/10 Good

JOSEPH

Liked: Cleanliness, staff & service
Stayed 3 nights in Apr 2024
Response from David on 24 Apr 2024
Thank you for staying with us. Your feedback is greatly welcomed and appreciated! Best, Guest Relations Manager

10/10 Excellent

Artur

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for marathoners.
Stayed 3 nights in Apr 2024
Response from David on 22 Apr 2024
Thank you for staying with us. Your comments and feedback are greatly welcomed and appreciated! Best, Guest Relations Manager

10/10 Excellent

Mayo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The history is interesting and the decor perfect for an old hotel. The customer service was the best I have had in any big city hotel.
Stayed 2 nights in Apr 2024
Response from David on 22 Apr 2024
Thank you for staying with us. Your comments and feedback are greatly welcomed and appreciated! Best, Guest Relations Manager

8/10 Good

Nancy Hall and Jeff

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Location, location, location! Convenient spot on Heritage Trail in a historic hotel. Common areas beautiful, service outstanding but the rooms are somewhat small and dated and could use a refurbish.
Stayed 4 nights in Apr 2024
Response from David on 22 Apr 2024
Thank you for staying with us. We appreciate your feedback and will be sure to communicate this information to the appropriate staff. Best, Guest Relations Manager

10/10 Excellent

Kristie, La Crosse

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff ALL made me feel welcome. From extra water to the room, to food in the pub, to directions or restaurant suggestions they were great. Room was clean. I needed a microwave and they provided one before a marathon. Would stay again. THANKS EVERYONE at OMNI Parker House. Great Boston Marathon stay. Thanks for the extra food too.
Stayed 4 nights in Apr 2024
Response from David on 22 Apr 2024
Thank you for staying with us. Your comments and feedback are greatly welcomed and appreciated! Best, Guest Relations Manager

10/10 Excellent

Amanda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service and great location for whole family.
Stayed 1 night in Apr 2024
Response from David on 22 Apr 2024
Thank you for staying with us. Your comments and feedback are greatly welcomed and appreciated! Best, Guest Relations Manager

10/10 Excellent

melissa

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service by staff and nicely centrally located to all areas of Boston it seemed
Stayed 2 nights in Apr 2024
Response from David on 22 Apr 2024
Thank you for staying with us. Your comments and feedback are greatly welcomed and appreciated! Best, Guest Relations Manager

8/10 Good

Timothy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Older hotel with older decor and rooms, but nice. Very friendly staff. My only complaint was the $30 per day "destination charge" added to the room price. After booking, I did get an written explanation that it included a $10 credit to the hotel restaurant, a free bottle of water, and free wifi. Okay, that is the way of the world now. But I did eat at the restaurant and when I checked out, no credit on the bill. When I asked about it, desk staff were confounded but eventually gave me a $10 "guest complaint" adjustment. Look, if you are going to surreptiously have a higher room cost through a "destination charge", at least have the good graces to honor what you say it covers.
Stayed 1 night in Apr 2024
Response from David on 22 Apr 2024
Thank you for staying with us. We appreciate your feedback and will be sure to communicate this information to the appropriate staff. Best, Guest Relations Manager

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property has so much charm and character. In a great part of the city.
Stayed 2 nights in Mar 2024
Response from David on 17 Apr 2024
Thank you for staying with us. Your comments and feedback are greatly welcomed and appreciated! Best, Guest Relations Manager

2/10 Terrible

Holly

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
First, the room was tiny and stuck back in a corner with no light what so ever. The elevator kept us up all night. Finally, we saw mice running around the lobby. They did refund the destination fee. They also refunded Expedia $100; but, I now have to chase Expedia for the $100.
Stayed 1 night in Apr 2024
Response from David on 17 Apr 2024
Thank you for your feedback. Please accept our sincerest apology for the experience that you had. Your feedback has been shared with the appropriate team to improve our overall service. Thank you for staying with us. Best, Guest Relations Manager

8/10 Good

Junko, Port Moody

Liked: Staff & service
Disliked: Cleanliness
Stayed 4 nights in Apr 2024
Response from David on 18 Apr 2024
Thank you for staying with us. Your feedback is greatly welcomed and appreciated! Best, Guest Relations Manager

10/10 Excellent

Kathryn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel with places to sit in the lobby, convenient coffee shops and walgreens nearby and plenty of great dining within walking distance. The door between adjoining rooms is not sound-proof. Shower a little hard to use and curtain awkward, but these were minor issues. Very comfortable bed.
Stayed 3 nights in Apr 2024
Response from David on 17 Apr 2024
Thank you for staying with us. We appreciate your feedback and will be sure to communicate this information to the appropriate staff. Best, Guest Relations Manager

2/10 Terrible

Abel

Disliked: Staff & service
Stayed 2 nights in Apr 2024
Response from David on 18 Apr 2024
Thank you for staying with us. If you would like to discuss your stay further, please call the hotel directly and ask to speak with the Front Office Manager on duty.

4/10 Poor

Timothy

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Tiny tv. maybe 24". I had to ask for a different room as the first one was a mile from the elevator and then climb 6 steps to get to the room (ridiculous). Used coffee bags in coffee maker tank which resulted in clogging and water/coffee all over the table. Very noisy ac/heating unit, room was either too hot or too cold. Restaurant closes at 2 pm. why bother opening at all? You must leave the property for Dinner unless you want pub food or room service Last but not least, it was over $600.00 per night. Marathon "rates" as all hotels rob the runners in order to be close to the finish line. The Omni is at least 1/2 mile from the finish. Least I forget they did offer brown bananas and warm bottled water after the race. Terrible experience....Never again!
Stayed 4 nights in Apr 2024
Response from David on 16 Apr 2024
Thank you for staying with us. If you would like to discuss your stay further, please call the hotel directly and ask to speak with the Front Office Manager on duty.

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The staff were all great at the front desk and so were the luggage people. The parking valets were also very good. But, the first room had a tub in poor condition with flaking near the drain. We moved to a second room which had a better tub but the bathroom mirror was in poor shape. There were no surfaces in the bathroom to put anything like a makeup case on it. The lighting wasn't adequate.
Stayed 4 nights in Apr 2024
Response from David on 16 Apr 2024
Thank you for staying with us. We appreciate your feedback and will be sure to communicate this information to the appropriate staff. Best, Guest Relations Manager

10/10 Excellent

Viktorija

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Staff very friendly. But very outdated hotel.
Stayed 1 night in Apr 2024
Response from David on 16 Apr 2024
Thank you for staying with us. We appreciate your feedback and will be sure to communicate this information to the appropriate staff. Best, Guest Relations Manager

10/10 Excellent

Patrick

Liked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from David on 17 Apr 2024
Thank you for staying with us. Your feedback is greatly welcomed and appreciated! Best, Guest Relations Manager

10/10 Excellent

Masashi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to Boston Common
Stayed 1 night in Apr 2024
Response from David on 16 Apr 2024
Thank you for staying with us. Your feedback is greatly welcomed and appreciated! Best, Guest Relations Manager