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Reviews of Residence Inn by Marriott Boston Cambridge

3 out of 5
Residence Inn by Marriott Boston Cambridge
120 Broadway, Cambridge, MA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 609 out of 987 reviews" "
Rating 8 - Good. 292 out of 987 reviews" "
Rating 6 - Okay. 53 out of 987 reviews" "
Rating 4 - Poor. 24 out of 987 reviews" "
Rating 2 - Terrible. 9 out of 987 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Luther

Our room was spacious and well furnished!
Stayed 2 nights in May 2024

10/10 Excellent

Danilo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it
Stayed 2 nights in May 2024

10/10 Excellent

George

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Desk staff was very helpful answering our questions about the area
Stayed 1 night in May 2024

8/10 Good

Fengjin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient but expensive
Stayed 1 night in Apr 2024

10/10 Excellent

Chris

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Mackenzie

Stayed 1 night in Apr 2024

8/10 Good

Margaret

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Our room was very nice and clean and the parking was easy, but the evening person at the desk was very rude. The bar was closing and we were looking to purchase something to eat in our room from the market next to the front desk. A few other guests were as well. We asked if we could purchase something. A man sat at the desk, looking at his computer, never looking up and just said over and over "No retail after 11. No retail after 11. No retail after 11." It was odd and rude. We aren't sure why food stuff would be out with lights on when we could not purchase it. Given there aren't really any shops open in the area in the evening, having the ability to purchase some snack seems like it would be a good idea.
Stayed 1 night in Apr 2024

10/10 Excellent

michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Apr 2024

8/10 Good

Irina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is near the MIT, it was important for us. We had a full kitchen, but there were not a kettle there. We had to prepare tea by strange coffee maker. )) otherwise kitchen was very well equiped. Too quiet place, subway station Kendall MIT is nearby. Room was large , comfortable, clean,with iron, hairdryer, but no safe box. It was strange. Breakfast was the same every day, only omelette with some sausage, yoghurt, bagel, coffee, porridge, fruit. We stayed here 5 years ago, and compared to that stay breakfast was very poor, but for several days stay it was ok. Stuff is friendly, cleaning is excellent. If you need a comfortable, clean hotel with kitchen near the MIT I definitely recommend this hotel.
Stayed 9 nights in Apr 2024

8/10 Good

Yong

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location near metro. The room is clean and spacious.
Stayed 4 nights in Feb 2024

10/10 Excellent

Jongwoo, Palo alto

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 4 nights in Apr 2024

10/10 Excellent

Aneek

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very conveniently located.
Stayed 3 nights in Apr 2024

10/10 Excellent

Katrina

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick overnight in comfort and quiet
Stayed 1 night in Mar 2024

10/10 Excellent

Xiaohua

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed the stay and like room credit for meals and free breakfast.
Stayed 2 nights in Mar 2024

8/10 Good

Soohyun

Stayed 2 nights in Mar 2024

10/10 Excellent

Ronald

Stayed 2 nights in Mar 2024

10/10 Excellent

Robert

Stayed 3 nights in Mar 2024

8/10 Good

Constantin, New York

Liked: Cleanliness, staff & service, property conditions & facilities
Simple nice. Small bathroom.
Stayed 1 night in Mar 2024

10/10 Excellent

Eric

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Coffee maker broken. Reported to reception.
Stayed 1 night in Mar 2024

10/10 Excellent

Amanda

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and the customer service my four friends and I experienced for a weekend girls trip was phenomenal. I can’t say enough great things about their staff and how helpful and easful they made our stay. Truly would love to come back and stay at this exact location based solely on the customer service because it was impeccable.
Stayed 2 nights in Mar 2024

10/10 Excellent

Iliana

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Mar 2024

8/10 Good

Yukiyo

Stayed 1 night in Mar 2024

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

2/10 Terrible

seungshin

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Kurt

Liked: Cleanliness, staff & service, property conditions & facilities
Easy check in, very clean, nice room
Stayed 1 night in Mar 2024

10/10 Excellent

JORGE

Apartment style rooms are very nice
Stayed 1 night in Mar 2024
Response from Ken on 11 Mar 2024
Thank you for staying with us and your positive feedback about our newly renovated rooms. We hope to see you again when your travel plans bring you back to Cambridge.Sincerely,Ken LavigneGeneral Manager

6/10 Okay

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Small hotel, room was great, had full kitchen.
Stayed 1 night in Mar 2024

6/10 Okay

Joseph

Stayed 1 night in Mar 2024

10/10 Excellent

Renae

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved my stay and the staff was very accommodating and helpful will definitely stay here again
Stayed 2 nights in Mar 2024

8/10 Good

Astrit

10/10 Excellent

Zhen

Liked: Cleanliness, staff & service, property conditions & facilities
it is convinient to all places.
Stayed 5 nights in Feb 2024

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
While I am never a daily fan of a resort fee, it was nice to have the $25 credit for food. But the staff needs to explain better that the credit is for any purchase in their store or bar (Bar has limited options mostly fried food). Not a fan of $50 a day for parking. The added $75 a day fee should be better advertised as it distorted the real room daily rate.
Stayed 5 nights in Feb 2024

8/10 Good

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great! The only complaint is when an extra blanket was requested at 8:15 in the evening the front desk said they were too busy 45 mins later to deliver on the request and it was cancelled.
Stayed 1 night in Feb 2024

10/10 Excellent

Xiyun

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024

8/10 Good

Xiang

Stayed 2 nights in Feb 2024

10/10 Excellent

Kelly

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are clean and well-ordered. Parking is slightly confusing and no valet. The room was freezing but engineering came to the room to tell me the heat was working. Room finally warned up at 1:00 am. Seriously convenient and adequate for our MIT visit.
Stayed 1 night in Feb 2024

10/10 Excellent

Megan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are nice and big. The kitchen was a great bonus. Buffet breakfast was better than expected. Lots of options. One elevator was out of service, so at times there could be a wait for the elevator. But not too bad.
Stayed 3 nights in Feb 2024

10/10 Excellent

Matthew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk was great
Stayed 1 night in Feb 2024

6/10 Okay

Shweta

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is great but watch out for bunch of extra charges that are not necessarily explained when you check in. Apparently the daily destination fee includes some fitness classes, afternoon tea, and food person but I didn't know about it until the day of the checkout. In their defense it was written on the envelope of the check-in cards. Bunch of incidentals were also charged to be my card but I've no ideas why multiple charges. I'm told they will be taken off when I contacted the front desk.
Stayed 2 nights in Feb 2024

10/10 Excellent

Sallia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I recently had the pleasure of staying at The Residence Inn in Cambridge, Massachusetts, and it was truly a delightful experience. From the moment I walked in, I was impressed by the warmth and professionalism of the staff. One thing that stood out to me was how accommodating they were to my extra guest. It's always a relief when a hotel is flexible and understanding about unexpected changes to your plans, and The Residence Inn certainly exceeded my expectations in this regard. The pull-out couch in our room was surprisingly comfortable, providing a cozy and relaxing space for my guest. It's always a bonus when extra sleeping arrangements are not only available but also comfortable enough to ensure a good night's rest. I must also commend the evening staff, who were particularly outstanding during my stay. Their attentiveness and friendly demeanor made me feel welcome and well taken care of throughout my time at the hotel. Overall, my experience at The Residence Inn in Cambridge was fantastic. From the accommodating staff to the comfortable amenities, it's a place I would highly recommend to anyone looking for a welcoming and enjoyable stay in the area.
Stayed 5 nights in Jan 2024

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, room comfort
Stayed 5 nights in Jan 2024

8/10 Good

Debra

Travelled with family
Liked: Cleanliness, staff & service
The only problem we had with the property is the heat wasn't working. They had someone look at it and it still didn't work. It was pretty cold in our room.
Response from Ken on 29 Jan 2024
Thank you for sharing feedback from your recent stay.We will be sure to review your issue with our engineering leaders so that corrective action can be taken. We are sorry for any inconvenience experienced.Sincerely,Ken LavigneGeneral Manager

6/10 Okay

Vijaya

Travelled with family, Travelled with family and small children
Liked: Amenities
Disliked: Staff & service
Stayed 2 nights in Jan 2024

8/10 Good

Janice

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Parking issues
We were in Boston for a swim meet, accommodations were exactly what we needed. What we didn’t need was the expense of parking! Hotel only had so many parking passes for the garage, first come first serve! So instead of a flat rate for the day coming and going as a please I had to pay each time we left! $10 for half hour, $40 for 1 hour and 45 minutes,over night another $48! I know parking is at a minimum but providing you guests a spot at a fixed rate is needed!
Stayed 2 nights in Jan 2024

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Dec 2023

10/10 Excellent

Woo cheol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful service during the stay!
Stayed 2 nights in Jan 2024

10/10 Excellent

Andre

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Kareen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay.
We stayed for 4 nights with the whole family. The room was spacious, we love that we have a big refrigerator, a dishwasher, a stove, very nice utensils, dining table and a sofa bed. They clean our room every single day. There’s free breakfast every morning. The location is close to everything we wanted to visit. However, we have issue with the bath tub drain. It was draining slow so whenever you take a shower the water would pile up. Overall, our stay was great. I would give it an 8 out of 10.
Stayed 4 nights in Dec 2023

8/10 Good

Radu, Lincoln

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything was as expected. I was surprised about the destination fee. I would rather pay more for the stay than give me something that I will feel bad about not using it.
Stayed 1 night in Jan 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Dec 2023