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Reviews of Sonder 907 Main

4 out of 5
Sonder 907 Main
907 Main Street, Cambridge, MA

Reviews

8.2

Very good

Rating 10 - Excellent. 174 out of 337 reviews" "
Rating 8 - Good. 71 out of 337 reviews" "
Rating 6 - Okay. 42 out of 337 reviews" "
Rating 4 - Poor. 23 out of 337 reviews" "
Rating 2 - Terrible. 27 out of 337 reviews" "

9.0/10

Cleanliness

7.6/10

Staff & service

7.6/10

Amenities

9.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Kerri, Redmond

Business traveller
Liked: Cleanliness
Small but clean room. Check in was easy; nice front desk staff. Nice location. Very noisy! Music all hours of the night, every little noise from adjoining rooms and hallway could be heard. Sheets did not fit the bed and kept coming up, making it very uncomfortable. I asked for a blanket but none could be found. No Netflix on the tv. Shower was very hot and lovely; water and ice in hall a nice touch. Sonder is fine but the lack of a blanket, terrible bedding and noise means I would not stay at this location again.
Stayed 4 nights in May 2024
Response from Sonder on 21 May 2024
Hi Kerri, your feedback is important to us. Hi Name, thank you for your honest feedback and we’re sorry for the nearby noise levels. This is a popular neighborhood with a buzzing nightlife, and we feel awful about it disrupting your stay. We were unable to relocate you as we were fully booked, but please reach out to us before your next stay, and we will provide complimentary earplugs and a white noise machine. We're sorry for the trouble with the bedding. This property has Chromecast, so you can stream things like Netflix from your devices. We hope to show you a more seamless visit next time.

6/10 Okay

Edward

Liked: Cleanliness, property conditions & facilities
I had a two-night stay at the hotel. I planned to work from hotel, but the internet went out and well as cable the first night (Friday 1AM) I was there, and the internet was never restored. As result, I had to go to coffee shops and McDonald's to conduct limited work due to privacy. In addition, I had schoolwork which I could not do when I needed to do it. There was never an update on the status from anyone in the hotel. In these times, internet is a staple for travelers. There should a partial refund for the lack of communication on the situation which caused inconvenience for customers staying there those nights.
Stayed 2 nights in May 2024
Response from Sonder on 20 May 2024
Hi Edward, we're very sorry for the issues with the WiFi during your stay. We know that this is very important for many guests and we're sorry for the lack of communication and delay in fixing this. this is not the experience we want for you or any of our guests. Our guest services team is reviewing your stay and may be reaching out to you for more information.

6/10 Okay

Raesetje

Liked: Cleanliness
There was no wifi in the building
Stayed 2 nights in May 2024

2/10 Terrible

Babak

Business traveller
Liked: Cleanliness
Disliked: Amenities
Sonder does NOT have parking. They requested to check in by sending them cc and driver's license process and they send you a code. This was done as part of securing the room and they mail you a code... essentially they strive on having no personal touch and minimizing human contact. Not a big fan of this type of experience.
Stayed 1 night in May 2024

10/10 Excellent

Robyn

Liked: Cleanliness, amenities, property conditions & facilities
Fabulous location and the rooms are awesome. So Boston!!
Stayed 5 nights in Mar 2024

6/10 Okay

Shari

Travelled with family
It definitely felt safe. I liked that you could ask a question when you needed something, and usually quite resourceful. What I didn't like as much was the information on how to get new towels. I stayed for a week, and there were supposed to be towels on the 2nd, third and 4th floors, in the essentials closet, but there were never any. I had to hunt them down from the cleaning staff, and they had to find a full set on the various different floors, so it took some time. If you are staying for a week, you should have complimentary towels, half way in. You should also have at least one complimentary cleaning during that time frame, not have to pay for it, if you want it. You should also have someone come in a take out the garbage/recycling once in that time frame, not have to be responsbile for it yourself. The bags don't fit in the various compartments for garbage and recycling even with putting a knot in the bag to make it smaller. The bathroom door kept closing on us, and the only way to stop it, was to bunch up a towel. We also had a fire alarm during one of the nights around midnight - it would be good to acknowledge it with an email the next day. So overall, it was an average stay, and the staff seemed helpful and friendly.
Stayed 7 nights in Apr 2024
Response from Sonder on 23 Apr 2024
Thank you for sharing your feedback about your recent stay with us, Shari. We're glad that you felt safe and found our staff to be helpful and friendly. However, we apologize for the inconvenience you experienced with new towels and the lack of information about housekeeping. We offer guests the ability to book housekeeping services on demand for a nominal fee. This ensures guests can enjoy an uninterrupted and sustainable stay. Otherwise, we're happy to deliver fresh linens to your door. There are trash receptacles on each floor for guests to place trash. We hope to have the opportunity to welcome you back for a more enjoyable experience in the future.

10/10 Excellent

Zhizhuo

Stayed 3 nights in Apr 2024

10/10 Excellent

Carol

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very good value for the neighborhood. Great location and very convenient. Room was small but comfortable, well equipped, and very clean.
Stayed 4 nights in Mar 2024

10/10 Excellent

David

Liked: Cleanliness, property conditions & facilities
Within walking distance of MIT and the redline T station.
Stayed 5 nights in Mar 2024

10/10 Excellent

Victoria

Liked: Cleanliness, amenities, property conditions & facilities
I love everything about the Stay.
Stayed 2 nights in Mar 2024

10/10 Excellent

Honglin

Liked: Cleanliness, amenities, property conditions & facilities
The location is great - right next to the subway station and close to both MIT and Harvard.
Stayed 6 nights in Mar 2024

10/10 Excellent

Peter

Business traveller
Very good
Stayed 4 nights in Mar 2024

10/10 Excellent

Corey, Steamboat Springs

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Informative communications about hotel and check-in process. REALLY comfortable beds/pillows! This is my "go-to" place if I'm staying in Cambridge.
Stayed 3 nights in Mar 2024

10/10 Excellent

Soonbeom

Liked: Cleanliness, amenities, property conditions & facilities
They are located in Cambridge, good quality of restaurants for students and travelers and really safe. It's good to see the village style of the harvard side and tech facilities style of MIT sides. There is nothing bad side of hotel specifically.
Stayed 4 nights in Mar 2024

10/10 Excellent

Alejandro

Travelled with family
Liked: Cleanliness, property conditions & facilities
My recent stay at Sonder Main in Cambridge was nothing short of exceptional. From the moment I arrived, I was impressed by the attention to detail and the luxurious atmosphere of this upscale accommodation. Location: Situated in the heart of Cambridge, Sonder Main boasts a prime location. Surrounded by vibrant streets, trendy cafes, and iconic landmarks, it offers the perfect base for exploring the city. With easy access to public transportation, getting around was a breeze. Accommodations: The apartment itself was a haven of comfort and style. From the sleek modern furnishings to the fully-equipped kitchen, every aspect of the space exuded sophistication. The attention to detail was evident, with thoughtful touches throughout the apartment adding to the overall ambiance.
Stayed 4 nights in Feb 2024

6/10 Okay

meenakshi

Business traveller
Liked: Property conditions & facilities
Quiet place
Stayed 3 nights in Feb 2024
Response from Sonder on 1 Mar 2024
Hi Meenakshi, we appreciate you staying with us and leaving a review. We’re glad you enjoyed your time with us, and we hope you’ll consider us again for your future travels.

10/10 Excellent

Huining

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Jan 2024

10/10 Excellent

Stephanie

Stayed 2 nights in Feb 2024

10/10 Excellent

Stacey

Business traveller
Liked: Amenities
Great!
Stayed 1 night in Feb 2024

10/10 Excellent

Elodie

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Lixue

Stayed 12 nights in Jan 2024

8/10 Good

Gopi

Travelled with family
Liked: Cleanliness, property conditions & facilities
This is a good find! Very cozy place and kept clean around. I took star out as they don’t clean the room or set the bed at all u less you ask 24th earlier. Stay for 3 days needed a cleaning. Room is small compared to other standard places.
Stayed 3 nights in Jan 2024

10/10 Excellent

Wendy

Travelled with group
Liked: Cleanliness, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Alice

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Everything was great and smooth. The staff held onto our luggage and were very nice. The room was bigger than we expected. The only issue was that even though we were given an accessible room (none of require accessibility option), the light switches were low, but everything else was quite high. The coat rack was very high, so even my shorter friend needed my help putting their coat up. This is not an issue for us, but I could see this being an issue if someone who did need an accessible option were to stay in this room. Overall though, everythinf was fantastic.

10/10 Excellent

Rafael

Stayed 5 nights in Dec 2023

10/10 Excellent

Juan

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful facilities. Nice staff. Great location. Very clean.
Stayed 7 nights in Dec 2023

10/10 Excellent

Julian

Business traveller, Travelled with family
Liked: Cleanliness, room comfort
Great place to visit Boston and MIT
Great location, walking distance from the subway. It all looks new and staff is friendly and helpful.
Stayed 5 nights in Dec 2023

2/10 Terrible

Yuncong

Disliked: Cleanliness, property conditions & facilities
I am writing to express my disappointment with the unhelpful service received during my recent stay. The front desk staff, when approached for parking information, directed me to the Cambridge government page and refused to share local parking insights, citing policy. Such interactions marred my experience, and I believe improvements in customer service are essential.
Stayed 5 nights in Dec 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Very good deal
Some other reviews were true: the bed sheet was noisy, a hair on the toilet seat. Those happened in my visit too. But for the price and location, this is still a very very good deal. Will stay here again if I am the area again.
Stayed 9 nights in Dec 2023

6/10 Okay

jon

Stayed 2 nights in Dec 2023
Response from Sonder on 8 Jan 2024
Hi Jon, thank you for leaving a review. We’re sorry your stay fell below expectations. We’d love to hear more details about your experience. Please feel free to reach out to our 24/7 support team. We look forward to hearing from you soon.

10/10 Excellent

YIFAN

Stayed 5 nights in Dec 2023

10/10 Excellent

Tim

Stayed 1 night in Dec 2023

10/10 Excellent

Sonja

Liked: Cleanliness, amenities, property conditions & facilities
Wonderful little spot! Not like a typical large scale hotel, but honestly I liked this way better. There isn’t a key or key card, it’s all keypads, which I think is easier so you don’t lose you key and get locked out, There isn’t front desk staff 24/7 but there is the app that helps with questions or assistance. The room is a little on the smaller side but honestly didn’t bother me at all, I got the deluxe room that had the breakfast nook sort of thing by the window and I loved it. There’s 2 restaurants and bars in the hotel, and there’s tons to eat in walking distance. Overall highly recommend!
Stayed 4 nights in Dec 2023

10/10 Excellent

Sara

Stayed 4 nights in Dec 2023

8/10 Good

Edixon

Business traveller
Liked: Cleanliness
Stayed 3 nights in Dec 2023

10/10 Excellent

Torita

Stayed 5 nights in Nov 2023

8/10 Good

karen

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
nice staff. quiet room. only negative: sheets/duvet cover very noisy, and bottom sheet didn't alway stay anchored on mattress. overall, though, a lovely hotel.
Stayed 3 nights in Nov 2023

10/10 Excellent

Raya Shannen

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Easy online check-in via their mobile app. Room was excellent, clean, and the view was also great. Necessities were provided, the essentials closet was a unique addition and it was nice that we can go get what we need for our room there. Requested for a room cleaning and I was happy to see that they changed the bedsheets. Overall a pleasant stay. I look forward to staying at Sonder for my future travels.
Stayed 7 nights in Nov 2023

10/10 Excellent

Niall

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Nov 2023

6/10 Okay

Bertha

Business traveller
Great location but check-in process is terrible. They require that you do it on line and they ask a lot of private information and pictures of you and drivers license that is not necessary to upload onto the internet and their website. This also allowed them to send me numerous emails (more than 15) subsequently which is extremely bothersome. I am still getting marketing emails from them weekly. What happened to the regular check in procedure where the front desk looks at your ID?
Stayed 3 nights in Nov 2023
Response from Sonder on 8 Dec 2023
Hi Bertha, your feedback is appreciated. We aim to make our check-in process easy and seamless, and we apologize that this was not the case here. All of our required steps are built to ensure your safety as well as our own. We hope to have the opportunity to host you again and show you a better experience.

10/10 Excellent

jovany

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great place to stay. Clean and friendly
Stayed 4 nights in Nov 2023

10/10 Excellent

Gregory

Business traveller
Liked: Cleanliness, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Owe

Stayed 8 nights in Nov 2023

10/10 Excellent

Isabella

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Nov 2023

4/10 Poor

Matthew

Business traveller
Liked: Cleanliness, room comfort
Stayed 1 night in Oct 2023
Response from Sonder on 7 Nov 2023
Hi Matthew, thank you for leaving a review. We’re sorry your stay fell below expectations. We’d love to hear more details about your experience. Please feel free to reach out to our 24/7 support team. We look forward to hearing from you soon.

6/10 Okay

Rosalie

Liked: Cleanliness
Disliked: Room comfort
Fine, if you don't care about short sheeting
The property is located in a very good area with restaurants and T station not too far. The staff was very nice, but front desk leave at 6 pm and you will need your phone/email to get to your room after that time. The room was very clean and bathroom well appointed. The down side... the sheets didn't fit the bed. The minute you sat on it, every corner popped off. Every night, we were fighting to keep the sheet in place. Also, the AC didn't really work. We turned it down to 66 and it didn't go below 70. Would I stay there again...no...unless they got sheets that fit the bed.
Stayed 2 nights in Oct 2023

10/10 Excellent

SUSAN

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The communication, check in and out, cleanliness and friendliness of staff were all excellent. great coffee shop nearby, walking distance to Harvard campus. Overall great stay!
Stayed 3 nights in Oct 2023

8/10 Good

ChinLung

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Oct 2023

6/10 Okay

Claudia

Liked: Cleanliness, property conditions & facilities
Response from Sonder on 8 Nov 2023
Hi Claudia, thank you for leaving a review. We’re sorry your stay fell below expectations. We’d love to hear more details about your experience. Please feel free to reach out to our 24/7 support team. We look forward to hearing from you soon.